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Sunscape Curacao Resort, Spa & Casino - All Inclusive

4.0 star property
On private beach with outdoor pool, near Curaçao Sea Aquarium

Photo gallery for Sunscape Curacao Resort, Spa & Casino - All Inclusive

Aerial view
Outdoor pool, pool umbrellas, pool loungers
Free minibar, in-room safe, desk, blackout curtains
Sun Club Master Suite | Living room
Sun Club Suite Ocean Front | Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Room service
  • Bar
The current price is NZ$506
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
Dr. Martin Luther King Blvd. #78, Willemstad
  • Mambo Beach
    ‪6 min walk‬
  • Curaçao Sea Aquarium
    ‪14 min walk‬
  • Jan Thiel Beach
    ‪15 min drive‬
  • Willemstad (CUR-Hato Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Garden View Double

Free minibar, in-room safe, desk, blackout curtains

Deluxe Garden View Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Free minibar, in-room safe, desk, blackout curtains

Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Premium Deluxe Ocean Front Double

Sun Club Premium Deluxe Ocean Front Double

Sun Club Premium Deluxe Ocean Front Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Garden View King

Free minibar, in-room safe, desk, blackout curtains

Deluxe Garden View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Sun Club Honeymoon Junior Suite

Sun Club Honeymoon Junior Suite

Sun Club Honeymoon Junior Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sun Club Deluxe Ocean View King

Sun Club Deluxe Ocean View King

Sun Club Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Premium Deluxe Ocean Front King

Free minibar, in-room safe, desk, blackout curtains

Sun Club Premium Deluxe Ocean Front King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Deluxe Ocean View Double

Free minibar, in-room safe, desk, blackout curtains

Sun Club Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Free minibar, in-room safe, desk, blackout curtains

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Deluxe Double Room

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Presidential Suite

Sun Club Presidential Suite | Living area

Sun Club Presidential Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • Ocean view
  • 73 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Sun Club Master Suite

Sun Club Master Suite | Living room

Sun Club Master Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • Ocean view
  • 96 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Sun Club Junior Suite Ocean View

Sun Club Junior Suite Ocean View

Sun Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Suite Ocean Front

Free minibar, in-room safe, desk, blackout curtains

Sun Club Suite Ocean Front

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • Ocean view
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

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About the area

Willemstad

An all-inclusive stay in Willemstad awaits you at Sunscape Curacao Resort, Spa & Casino - All Inclusive. Within just a 15-minute stroll, you'll find popular places like Mambo Beach and Curaçao Sea Aquarium. Highlights at this beachfront property include 5 restaurants, a full-service spa and a private beach. .A relaxing day at Blue Mahoe Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The buffet restaurant, World Cafe, serves local and international cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and nightclub plus access to scuba-diving. 3 meeting rooms and a conference centre are among the business amenities offered. Other amenities include a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this Willemstad property include Jan Thiel Beach and Blue Bay.

What's nearby

  • Mambo Beach - 6 min walk - 0.5 km
  • Curaçao Sea Aquarium - 14 min walk - 1.2 km
  • Jan Thiel Lagoon - 6 min drive - 2.7 km
  • Caracas Bay - 8 min drive - 7.5 km
  • Jan Thiel Beach - 15 min drive - 8.7 km

Getting around

  • Willemstad (CUR-Hato Intl.) - 24 min drive

Restaurants

  • ‪Luna Park - ‬4 min drive
  • ‪Mood Beach - ‬4 min walk
  • ‪Oceana Seafood Restaurant - ‬2 min walk
  • ‪Hemingway - ‬11 min walk
  • ‪Madero Ocean Club - ‬9 min walk

About this property

Sunscape Curacao Resort, Spa & Casino - All Inclusive

On private beach with outdoor pool, near Curaçao Sea Aquarium
Sunscape Curacao Resort, Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sunscape Curacao Resort, Spa & Casino - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and scuba diving.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this Willemstad property.

  • 341 guestrooms or units
  • 5 levels
  • 7 buildings
  • 5 dining venues
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Sunscape Curacao Resort, Spa & Casino - All Inclusive offers 341 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. LCD televisions come with premium digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Blue Mahoe Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Languages

Dutch, English, Portuguese, Spanish

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The price is NZ$532
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Water
  • Damario
  • Himitsu
  • Oceana
  • World Cafe

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Casino
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property does not have a Curaçao Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sunscape Curacao Casino
Sunscape Curacao Resort Spa & Casino All Inclusive
Sunscape Resort Spa & All Inclusive
Breezes Resort, Spa & Casino - Curacao Hotel Willemstad
Sunscape Curacao Resort Spa & Casino - Curacao Willemstad
Sunscape Curacao Spa Casino All Inclusive Willemstad
Sunscape Curacao Resort Spa Casino All Inclusive
Sunscape Curacao Spa Casino Willemstad
Sunscape Curacao Spa Casino
Breezes Resort, Spa And Casino - Curacao
Sunscape Curacao Spa Casino All Inclusive
Sunscape Curacao Resort Spa Casino
Sunscape Curacao Resort Spa Casino All Inclusive
Sunscape Curacao Resort Spa Casino Optional All Inclusive
Sunscape Curacao Resort, Spa & Casino - All Inclusive Willemstad

Frequently asked questions

What is the cancellation policy at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Sunscape Curacao Resort, Spa & Casino - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Sunscape Curacao Resort, Spa & Casino - All Inclusive on 27 Apr 2025 start from NZ$506.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Sunscape Curacao Resort, Spa & Casino - All Inclusive has a free self car park.

Are there any beaches close to Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Sunscape Curacao Resort, Spa & Casino - All Inclusive is a short 6-minute walk from Mambo Beach. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Blue Mahoe Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sunscape Curacao Resort, Spa & Casino - All Inclusive have a pool?

Yep, and guests love it! Sunscape Curacao Resort, Spa & Casino - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Sunscape Curacao Resort, Spa & Casino - All Inclusive features a private beach, a full-service spa and a nightclub. All guestrooms come with free minibar items and room service.

What makes Sunscape Curacao Resort, Spa & Casino - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sunscape Curacao Resort, Spa & Casino - All Inclusive.

Is Sunscape Curacao Resort, Spa & Casino - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free extra beds in the guestrooms, it's no surprise that Sunscape Curacao Resort, Spa & Casino - All Inclusive is a hit with families.

Does Sunscape Curacao Resort, Spa & Casino - All Inclusive serve breakfast?

Yep, free buffet breakfast is offered daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

No, Sunscape Curacao Resort, Spa & Casino - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

No, pets are not allowed.

Sunscape Curacao Resort, Spa & Casino - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 238 out of 1004 reviews
Rating 8 - Good. 318 out of 1004 reviews
Rating 6 - Okay. 194 out of 1004 reviews
Rating 4 - Poor. 133 out of 1004 reviews
Rating 2 - Terrible. 121 out of 1004 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Sergii, Brooklyn

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Not enough beach towels . Waiting for them long time . Food is almost the same every time . Lines for meals . Lines in restaurants and long waiting.
Stayed 7 nights in Jan 2025

4/10 Poor

J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the resort's VIP option - the Sun Club rooms and it did not feel VIP. Apart from the ladies at Check in and one server at Damario, I'd sum up rhe resort and it's staff at a 2/10. Everyone was rude or dismissive and this was made worse if you didn't tip them which is odd because one would normally tip based on good service. We also witnesed on numerous occassions where staff treated guests with lighter skin tones much better than those with darker skin tones, serving them ahead of their turn and greeting them warmly, while other guests barely got acknowledged. The buffet area was often covered with flies, the restaurants would be closed on certain days with no communication to guests, the rooms were relatively large but with 80s decor and in need of upgrades/repairs, the drinks were watery - everything from juice to the cocktails, the shuttles advertised on the website did not exist and the mini bar selections were limited.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lara Tipton

Stayed 7 nights in Dec 2024

8/10 Good

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and the customer service was good. The outside is amazing!!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Sarasythia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. All of the staff are hard workers & kind. They really made sure everyone was comfortable, included & having fun. Really loved world cafe because of the different variety of food. And it’s all inclusive which makes it better.
Stayed 6 nights in Dec 2024

10/10 Excellent

Whitney, American Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Staff is constantly cleaning.
Stayed 9 nights in Dec 2024

10/10 Excellent

Shannon Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds are beautiful and very clean
Stayed 14 nights in Nov 2024

8/10 Good

Aleksandr

Travelled with family
Very nice beach area
Stayed 8 nights in Dec 2024

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Jocelyn, Grand Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Geraldine M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Juan Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great after miscommunication when we checked in, was given different room than we had booked
Stayed 4 nights in Dec 2024

10/10 Excellent

Mack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Issues with Air Conditioning. More issues than just us. Reservation program to make reservations was down alot. Three dinner times only per night and restaurant was closed 2 nights a week. The trip was magnificanr
Stayed 7 nights in Dec 2024

10/10 Excellent

rosa

Liked: Cleanliness, property conditions & facilities
I loved the views from my room. The food was not that great. Service is a little slow but everyone is super nice. Entertainment was fantastic every night. Drinks were ok nothing special ak out them. It was easy to take local transportation down town.
Stayed 11 nights in Nov 2024

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service, amenities
Property was nice...food not so good
Stayed 4 nights in Nov 2024

2/10 Terrible

Venessa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They double booked our room. When we got to the hotel our rooms were taken so they put us in the worse non updated rooms they had. We paid for an oceanfront vip diamond member package and we received the total opposite. No oceanfront and non updated room with one full size bed. When I went into the office to try and get a refund or see if they can switch our rooms for the rooms that we originally paid and did not get they told us there was nothing they can do and that was the only rooms they had available for our stay This was a very disappointing stay and and for the money we spent here I would love to get some type of compensation
Stayed 4 nights in Nov 2024

2/10 Terrible

Leo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
lost a day on our stay due to our flights, our airline was delayed so our stay was delayed into our resort Sunscape casino and resort and they did not acomódate or had the intention to refund us that money!
Stayed 6 nights in Nov 2024

2/10 Terrible

MANUEL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very bad service
Stayed 4 nights in Nov 2024

10/10 Excellent

Jonathan M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd year staying beautiful beach’s. Stayed for 10 days Snorkeling really nice
Stayed 9 nights in Oct 2024

6/10 Okay

Magdalena

Travelled with group
Liked: Cleanliness
Disliked: Staff & service

Nie jestem zadowolona

Miałam zarezerwowane 2 pokoje Honeymoon, które miały mieć centralny widok na morze, jeden taki był, drugi nie. Najgorsze jest to, że obsługa nie widziała w tym nic złego i dopiero po kilkukrotnym zwróceniu uwagi, wymienili drugi pokój kolejnego dnia. Nie wiązało się to z przeprosinami albo przyznaniem się do winy, tylko zrobili to z wielką łaską. Jest różnica w widoku na morze albo rozpadającą się szopę lub rzekę! Zmiana pokoju nie nastąpiła jak najszybciej, tylko obsługa potrzebowała więcej czasu - miał być gotowy nowy pokój o 17-19! Moi znajomi stracili dzień i pół z pięciodniowego pobytu i nikt ich nie przeprosił. Finalnie mieli pokój z widokiem na palmy, które przysłaniały widok na morze, ale lepsze to niż widok na szopę. Drugi pokój był od razu z fajnym widokiem i stąd mieliśmy porównanie. To chyba logiczne, że rezerwując dwa takie same pokoje - znajomi będę mieli porównanie jak taki pokój ma wyglądać i będą dochodzili swoich praw. Jeżeli chodzi o kolacje, to jest kilka restauracji, są smaczne, ale długo czeka się na stolik. Wszystko jest źle zorganizowane. Do japońskiej trzeba było rezerwować stolik przez aplikację i od razu dnia zameldowania nie było miejsc na 5 kolejnych dni.
Stayed 5 nights in Nov 2024

6/10 Okay

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room that was giving to me and my wife was not the greatest for our anniversary
Stayed 5 nights in Aug 2024

6/10 Okay

Chandrana

Liked: Property conditions & facilities
Disliked: Staff & service
The resort is small but very beautiful with amazing views and clear blue waters. I stayed at Sunscape for 7 days and spent much time out of the resort. The dining options were limited and they oftentimes ran out of menu items and even drinks. I had more meals outside of the resort than inside, which unfortunate as my package was supposed to include meals. I was mostly disappointed with the staff at Sunscape. I've stayed in many resorts throughout the Caribbean and I'd have to say the staff, at this resort, were the unfriendliest I've ever experienced. I found 3 women (from the entire trip) who were a pleasure to deal with, these women were so pleasant, attentive and just amazing people. Whats funny is the friendliest staff there were not native to the island but came from Jamaica!

2/10 Terrible

Celica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

2/10 Terrible

Laura

Travelled with group
Disliked: Staff & service, property conditions & facilities
Customer service was terrible. Food wasn’t that great. The facilities are outdated. People working there is unfriendly.
Stayed 4 nights in Oct 2024

8/10 Good

Dana, San Tan Valley

Travelled with partner
Liked: Cleanliness, amenities
The beaches are amazing!
Stayed 6 nights in Oct 2024