2/10 Terrible
Shannon
27 Jan 2025
They waited until we were checked in to tell us the pool was not working and never told us that half their tv channels weren’t working
This been a football championship weekend - that would have been nice to know before we checked in. We discovered this on our own upon entering our room. When I brought it to their attention they said ya. We shave half our channels. We don’t know why.
We no longer wanted to stay at this hotel as these were things we expected to have as they advertised. We were told we would not get a refund because we had already checked in.
I didn’t think I needed to call ahead of time to ask of their TV had all their basic channels or if the pool was in working order. And should have been told these things before I officially checked in - if they knew they would refuse to offer a refund (even partial) as a result of this.
They knew both of these things were not working and failed to tell us this before I checked in.
This is unprofessional and dishonest business. Do not stay here.
Shannon
Stayed 1 night in Jan 2025