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Embassy Suites by Hilton Wilmington Riverfront

3.5 star property
Pet-friendly hotel connected to the convention centre in Wilmington with free breakfast

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Wilmington Riverfront

Rooftop bar
Exterior
In-room safe, desk, iron/ironing board, free WiFi
Breakfast, lunch and dinner served
Ballroom
Reviews
8.8

Excellent

Popular amenities

  • Pool
  • Restaurant
  • Breakfast included
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Air conditioning
    Air conditioningAir conditioning
  • Gym
    GymGym

Explore the area

Map
9 Estell Lee Place, Wilmington, NC, 28401
  • Popular LocationWilmington Convention Center2 min walk
  • Popular LocationRiverwalk7 min walk
  • Popular LocationBattleship North Carolina5 min drive
  • AirportWilmington, NC (ILM-Wilmington Intl.)7 min drive

Room options

View all photos for 1 King 1 Room Studio Suite

Flat-screen TV

1 King 1 Room Studio Suite

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King 2 Room Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

1 King 2 Room Studio Suite

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King 1 Room Studio Suite Riverview

Flat-screen TV

1 King 1 Room Studio Suite Riverview

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Private bathroom
  • 32 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King 1 Room Premium Studio Suite Riverview

Flat-screen TV

1 King 1 Room Premium Studio Suite Riverview

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Private bathroom
  • 32 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King 2 Room Suite

Flat-screen TV

1 King 2 Room Suite

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King Bed 1 Room Studio Suite Accessible Tub

In-room safe, desk, iron/ironing board, free WiFi

1 King Bed 1 Room Studio Suite Accessible Tub

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Queen 2 Room Suite Accessible Tub

In-room safe, desk, iron/ironing board, free WiFi

2 Queen 2 Room Suite Accessible Tub

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for 2 Queen 2 Room Suite Hearing Accessible

In-room safe, desk, iron/ironing board, free WiFi

2 Queen 2 Room Suite Hearing Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for 2 Queen 2 Room Suite Hearing Accessible Riverview

In-room safe, desk, iron/ironing board, free WiFi

2 Queen 2 Room Suite Hearing Accessible Riverview

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 42 sq m
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for 1 King 2 Room Suite Hearing Accessible Riverview

Flat-screen TV

1 King 2 Room Suite Hearing Accessible Riverview

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 37 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Queen 2 Room Premium Suite Hearing Accessible Riverview

In-room safe, desk, iron/ironing board, free WiFi

2 Queen 2 Room Premium Suite Hearing Accessible Riverview

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 42 sq m
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for 2 Queen 2 Room Suite Mobility Accessible - Roll In Shower

In-room safe, desk, iron/ironing board, free WiFi

2 Queen 2 Room Suite Mobility Accessible - Roll In Shower

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for 2 Queen 2 Room Suite Riverview

In-room safe, desk, iron/ironing board, free WiFi

2 Queen 2 Room Suite Riverview

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 42 sq m
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for 2 Queen 2 Room Premium Suite Riverview

In-room safe, desk, iron/ironing board, free WiFi

2 Queen 2 Room Premium Suite Riverview

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 42 sq m
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for 1 King Bed 1 Room Studio Suite Hearing Accessible & Accessible Tub

In-room safe, desk, iron/ironing board, free WiFi

1 King Bed 1 Room Studio Suite Hearing Accessible & Accessible Tub

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King 1 Room Studio Suite Hearing Accessible Riverview

Flat-screen TV

1 King 1 Room Studio Suite Hearing Accessible Riverview

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Private bathroom
  • 32 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King 2 Room Suite Riverview

Flat-screen TV

1 King 2 Room Suite Riverview

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 37 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King 2 Room Premium Suite Riverview

View from room

1 King 2 Room Premium Suite Riverview

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 37 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Queen 2 Room Suite

In-room safe, desk, iron/ironing board, free WiFi

2 Queen 2 Room Suite

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Fan
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior
Hotel Ballast Wilmington, Tapestry Collection by Hilton
Pool
Free airport shuttle
Free WiFi
Restaurant
4.1 out of 5, Very good, (1016)
The price is NZ$298
for 1 night
includes taxes & fees
14 Jul - 15 Jul
Hotel Ballast Wilmington, Tapestry Collection by Hilton

About the area

Wilmington

You'll be connected to the convention centre at Embassy Suites by Hilton Wilmington Riverfront, and within steps of Wilmington Railroad Museum and Wilmington Convention Center. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, STEAM, is open for breakfast, lunch and dinner. Cloud9 is the hotel's own rooftop bar, serving drinks along with light fare. 53820 square feet (5000 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 3.5-property class Wilmington Historic District hotel include Riverwalk and Battleship North Carolina.

What's nearby

  • Wilmington Convention Center - 2 min walk
  • Cape Fear Community College - 4 min walk
  • Riverwalk - 7 min walk
  • Live Oak Bank Pavilion - 12 min walk
  • Battleship North Carolina - 5 min drive

Getting around

  • Wilmington, NC (ILM-Wilmington Intl.) - 8 min drive

Restaurants

  • ‪Edward Teach Brewing - ‬11 min walk
  • ‪Marina Grill - ‬10 min walk
  • ‪Mellow Mushroom Wilmington - Downtown - ‬9 min walk
  • ‪Beer Barrio - ‬11 min walk
  • ‪Cape Fear Wine and Beer - ‬10 min walk

About this property

Embassy Suites by Hilton Wilmington Riverfront

Pet-friendly hotel connected to the convention centre in Wilmington with free breakfast
Embassy Suites by Hilton Wilmington Riverfront offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 53820 square feet (5000 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton Wilmington Riverfront. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Wilmington hotel.

  • 186 guestrooms or units
  • 9 levels
  • Conference rooms
  • 53820 sq ft of conference space
  • 5000 sq. m of conference space
  • Built in 2017
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Wilmington Riverfront offers 186 accommodations with laptop-compatible safes and a safe. This accommodation offers separate sitting areas. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 22 per night; includes in/out privileges)
  • Covered valet parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Cloud9
  • STEAM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 53,820 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 22 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. Contactless check-in and contactless check-out are available.

We should mention

  • Pool access available from 6 AM to 10 AM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton Wilmington Riverfront Hotel
Embassy Suites Hilton Riverfront Hotel
Embassy Suites Hilton Wilmington Riverfront
Embassy Suites Hilton Riverfront
Embassy Suites Hilton Riverfr
Embassy Suites by Hilton Wilmington Riverfront Hotel
Embassy Suites by Hilton Wilmington Riverfront Wilmington
Embassy Suites by Hilton Wilmington Riverfront Hotel Wilmington

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Wilmington Riverfront?

Embassy Suites by Hilton Wilmington Riverfront offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Wilmington Riverfront?

As of 30 Jun 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Wilmington Riverfront on 8 Jul 2024 start from NZ$299.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Wilmington Riverfront?

Yep, Embassy Suites by Hilton Wilmington Riverfront has a covered self car park with in/out privileges for USD 22 per night.

Are there any beaches close to Embassy Suites by Hilton Wilmington Riverfront?

The closest beach to Embassy Suites by Hilton Wilmington Riverfront is Wrightsville Beach (14.3 km).

Does Embassy Suites by Hilton Wilmington Riverfront have a pool?

Yep, and guests recommend it! Embassy Suites by Hilton Wilmington Riverfront has a pool and an indoor pool. The pool is open 6 AM to 10 AM.

Does Embassy Suites by Hilton Wilmington Riverfront serve breakfast?

Yep, guests speak well of the free cooked-to-order brekkie here! Available on weekdays between 7:00 AM and 10:00 AM and on weekends from 7:30 AM to 10:30 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Wilmington Riverfront?

No, Embassy Suites by Hilton Wilmington Riverfront does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Wilmington Riverfront?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton Wilmington Riverfront?

Check-in begins at 4 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Wilmington Riverfront Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1005 reviews" "
Rating 8 - Good. 207 out of 1005 reviews" "
Rating 6 - Okay. 73 out of 1005 reviews" "
Rating 4 - Poor. 49 out of 1005 reviews" "
Rating 2 - Terrible. 41 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

anesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Deborah, Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop patio is awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Stayed 1 night in Mar 2024

10/10 Excellent

antonella

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

4/10 Poor

Fredrick

Disliked: Property conditions & facilities
BAD ATTITUDE
Very disappointing. View of the garage. Asked if we could move and we're told...NO. BECAUSE YOU BOOKED THROUGH HOTEL.COM. BOOK DIRECTLY AT HOTEL OR THROUGH HILTON, NO PROBLEM. This trip was to celebrate our 52nd Anniversary. Front desk response...so what. Not cool. No towel rack in the bathroom. Just one hook. Three brackets on the wall clearly showing something was MIA. Yeah, my response...NO MORE EMBASSY SUITES. Definitely not a SWEET experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a lovely stay and kind staff. Everyone was wonderful! Well done, team! Especially enjoyed the goodies at your Manager’s Reception in the evening. and your server, Erin for breakfast!! Stellar!
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Had a great, relaxing stay! Breakfasts were very good and service from all was top shelf.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Stayed 2 nights in Mar 2024

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and was happy with the hotel and the staff. Hotel is well kept and the lobby is very inviting.
Stayed 1 night in Mar 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and class
Excellent service, amenities and with so many extras! Complimentary cocktails and breakfast were a welcomed surprise. The rooms were pristine. The coffee shop, restaurant STEAM and the workout facility were excellent. I highly recommend Embassy suites for any occasion.
Stayed 1 night in Mar 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Close to downtown and the Riverwalk. Parking was easy and accessible. Room was clean and staff was lovely.
Stayed 2 nights in Mar 2024

2/10 Terrible

Feras Hassan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy rooms and unclean air. Dusty and bad ventilation system. House keeping do not clean the room except arranging the bedsing
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a suite there and it was awesome. My daughters loved having the pull out couch. And the pool was amazing!!
Stayed 1 night in Feb 2024

10/10 Excellent

Abdelkader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for family gatherings.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed!!
Stayed 2 nights in Feb 2024

4/10 Poor

Michelle

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff wasn’t friendly at check in. Sounded like I was an inconvenience to her by checking in. They didn’t give us the room we reserved. Wanted river view. But got view of wall of parking garage. There was hair in the shower and the shampoo was empty. For spending as much as we did, was very disappointed. Fact they had “no record” I reserved a river view because the Expedia receipt just says suite only.

10/10 Excellent

Lacey

This is an Amazing hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Arianne

Travelled with partner
Liked: Amenities
Wonderful hotel close to theater
Stayed 1 night in Feb 2024

4/10 Poor

Anthony

Travelled with family
Disliked: Staff & service, room comfort
Stay experience can vary with staff; construction
Front desk check-in did not include the complimentary waters nor was there any mention of the amenities, breakfast or the complimentary bar drink. Our room was okay but things like dusting the lamps was not done as an example - not being sensitive about it, just an honest observation. The morning after our first night was met with the sound of hammering and construction which went on for the whole day as the hotel was re-doing the carpet on the floor above ours.. on a weekend... with peak occupancy. Make it make sense. So really our "comfortable" stay wasn't as planned given that you travel a distance in hopes of relaxing at a planned vacation but again the hotel General Manager schedules/plans for this type of hotel maintenance to be performed on a weekend - seriously? There is clearly some great staff, hotel mgmt aside, there are some great frint desk folks like Khaled but certainly not the lady who checked us in as it was more of just getting it done and having us sign the oet waiver - again failing to mention anything regarding amenities or our stay. The housekeeping staff does a good job as I know they are probably overworked so some details will undoubtably get through the cracks. Please take this review into consideration as we've stayed there before and had a world of difference regarding our stay experience at this Embassy Suites.
Stayed 2 nights in Feb 2024

8/10 Good

Tia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had great views. Many restaurants within walking distance. Nice walking trails. Clean.
Stayed 3 nights in Feb 2024