6/10 Okay
Chris
Travelled with family
5 Aug 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
Comfy & convenient stay, but poor upkeep of room
When we arrived at the hotel, the lady on Reception could not have been more helpful and welcoming. I cannot fault the service we received on arrival!
The room catered to our needs perfectly, as the beds were comfy and there were a couple of options directly opposite for getting food for the evening.
The main drawbacks, however, came in the cleanliness and general upkeep of our room. One of the taps on the bath had been leaking slightly, for what looks like a while, resulting in grime around the top of the bath.
Whilst there, we encountered an issue with the toilet flush remaining stuck after we used it, meaning it then ran constantly. We were able to stop this ourselves and saw no need to make a fuss at the time.
The door handle then came off in my hand from the inside of the room when I closed the door once. I was able to put it back and use it, but had to be very careful as it came off again very easily.
These weren't issues that totally ruined our stay but did take the shine off of our experience, and did not warrant the £80-odd cost that was being charged that night.
I was going to mention these issues when we left the next morning but the Reception desk was closed, so hopefully this will go a little way to raise these now so they can be fixed.
Chris
Stayed 1 night in Aug 2024