See all properties
Save

Lakes Hotel and Spa

5.0 star property
Luxury hotel with 15 hot tubs and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lakes Hotel and Spa

Front of property
Penthouse Suite with Roof Top Hot Tub | Terrace/patio
Lake
Indoor pool
Penthouse Suite with Roof Top Hot Tub | Terrace/patio

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Hot tub
    Hot tub
  • Gym
    Gym
  • Pool
    Pool
  • Bar
    Bar
  • Parking available
    Parking available
  • Spa
    Spa
The price is NZ$281
includes taxes & fees
24 Nov - 25 Nov

Explore the area

Map
Kendal Road, Bowness, Windermere, England, LA23 3EP
  • Lake Windermere
    4 min walk
  • Bowness Pier
    4 min walk
  • World of Beatrix Potter
    8 min walk
  • Barrow-In-Furness (BWF-Walney Island)
    64 min drive

Room options

View all photos for Double Room, Hot Tub (Small)

Double Room, Hot Tub (Small)

Double Room, Hot Tub (Small)

Highlights

Private hot tub
Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Ground Floor Double

Ground Floor Double

Ground Floor Double

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Electric kettle
  • Sleeps 2
  • 1 King Bed

Exterior Suite with Hot Tub

Highlights

Private hot tub
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

Exterior Double Room (Direct Access to Lakes Spa)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Exterior Suite with Hot Tub Sleeps 4

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Electric kettle
  • Sleeps 4
  • 1 King Bed

Exterior Cosy Double Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom First Floor Apartment on Two Levels with Built in Beds

Two Bedroom First Floor Apartment on Two Levels with Built in Beds | Private kitchen

Two Bedroom First Floor Apartment on Two Levels with Built in Beds

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Double Room, Hot Tub

Standard Double Room, Hot Tub

Standard Double Room, Hot Tub

Highlights

Private hot tub
Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
  • Sleeps 2
  • 1 King Bed

Exterior Cosy Double Room with Bunk/Twin Beds

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Lake Suite with Hot Tub

Lake Suite with Hot Tub

Lake Suite with Hot Tub

Highlights

Private hot tub
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Hot Tub

Junior Suite with Hot Tub

Junior Suite with Hot Tub

Highlights

Private hot tub
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Bowness Suite with Hot Tub

Bowness Suite with Hot Tub

Bowness Suite with Hot Tub

Highlights

Private hot tub
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Windermere Suite with Hot Tub

Windermere Suite with Hot Tub

Windermere Suite with Hot Tub

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Roof Top Suite with Hot Tub

Roof Top Suite with Hot Tub

Roof Top Suite with Hot Tub

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Snug Double

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Snug Double

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Small Double

Small Double

Small Double

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (Sleeps Three)

Family Room (Sleeps Three)

Family Room (Sleeps Three)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (Sleeps Six)

Family Room (Sleeps Six)

Family Room (Sleeps Six)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 6
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Two Bedroom First Floor Apartment on Two Levels

Two Bedroom First Floor Apartment on Two Levels

Two Bedroom First Floor Apartment on Two Levels

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Penthouse Suite with Roof Top Hot Tub

Penthouse Suite with Roof Top Hot Tub | Terrace/patio

Penthouse Suite with Roof Top Hot Tub

Highlights

Private hot tub
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

Similar properties

Spa

Beech Hill Hotel & Spa

Pool
Hot tub
Spa
Parking included
3.8 out of 5, Good, (984)
The price is NZ$499
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Beech Hill Hotel & Spa

About the area

Windermere

A luxury stay in the heart of Windermere awaits you at Lakes Hotel and Spa. Within a short 5-minute stroll, you'll find Lake Windermere and Bowness Pier. Highlights at this hotel include 2 bars/lounges, 15 hot tubs and a full-service spa. .A day of pampering at Lakes Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The bistro, The Bar, serves British cuisine and is open for lunch and dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy the indoor swimming pool, gym and sauna. Business amenities include meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available daily between 8:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Windermere hotel include Old Laundry Theatre and World of Beatrix Potter.

What's nearby

  • Lake Windermere - 4 min walk - 0.4 km
  • Bowness Pier - 4 min walk - 0.4 km
  • World of Beatrix Potter - 8 min walk - 0.7 km
  • Windermere Jetty Museum of Boats, Steam and Stories - 15 min walk - 1.3 km
  • Brockhole - the Lake District Visitor Centre - 7 min drive - 6.0 km

Getting around

  • Windermere Station - 4 min drive
  • Manchester Airport (MAN) - 102 min drive

Restaurants

  • ‪The Pier Coffee Shop - ‬5 min walk
  • ‪The Boathouse Bar & Restaurant - ‬9 min walk
  • ‪The Lake View - Bowness - ‬5 min walk
  • ‪Trattoria - ‬9 min walk
  • ‪Costa Coffee - ‬7 min walk

About this property

Lakes Hotel and Spa

Luxury hotel with 15 hot tubs and full-service spa
Lakes Hotel and Spa offers its guests a full-service spa, 15 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A fitness centre, spa services, and a terrace are also featured at the luxury Lakes Hotel and Spa. For a fee, parking is available.

This 5-star Windermere hotel is smoke free.

  • 57 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
Lakes Hotel and Spa offers 57 accommodations with a safe and coffee/tea makers. 40-inch flat-screen televisions come with digital channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Lakes Spa. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (GBP 12 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Bar
  • The Waterbird

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15 per person
  • Self-parking fee: GBP 12.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Pool access available from 8:00 AM to 10:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Burnside Hotel Windermere
Best Western Burnside Hotel
Best Western Burnside Windermere
Best Western Burnside
Burnside Hotel Bowness On Windermere
Burnside Hotel BW Premier Collection Windermere
Burnside Hotel BW Premier Collection
Burnside BW Premier Collection Windermere
Burnside BW Premier Collection
The Burnside Hotel Hotel
The Burnside Hotel Windermere
The Burnside Hotel Windermere
Best Western The Burnside Hotel
The Burnside Hotel Hotel Windermere
The Burnside Hotel BW Premier Collection
The Burnside Hotel
Lakes Hotel and Spa Hotel
Lakes Hotel and Spa Windermere
Lakes Hotel and Spa Hotel Windermere

Frequently asked questions

What is the cancellation policy at Lakes Hotel and Spa?

Lakes Hotel and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lakes Hotel and Spa?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Lakes Hotel and Spa on 24 Nov 2024 start from NZ$280.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lakes Hotel and Spa?

Yep, Lakes Hotel and Spa has a self car park for GBP 12.00 per night.

Is there a spa on site at Lakes Hotel and Spa?

Yep, Lakes Spa is available for guests. It has 15 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Lakes Hotel and Spa have a pool?

Lakes Hotel and Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 10:30 PM.

What luxury perks are available at Lakes Hotel and Spa?

Lakes Hotel and Spa features 15 hot tubs, an indoor pool and 2 bars.

Does Lakes Hotel and Spa serve breakfast?

Yeah, our guests adore the buffet breakfast here! Served daily between 8:00 AM and 10:00 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Lakes Hotel and Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Lakes Hotel and Spa?

Yep, they've got a poolside bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Lakes Hotel and Spa?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Lakes Hotel and Spa?

No, only service animals are allowed.

Lakes Hotel and Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 779 out of 1025 reviews" "
Rating 8 - Good. 145 out of 1025 reviews" "
Rating 6 - Okay. 66 out of 1025 reviews" "
Rating 4 - Poor. 25 out of 1025 reviews" "
Rating 2 - Terrible. 10 out of 1025 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Anne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was loud and the beds were very uncomfortable. We were actually joking that they had the unckmfortable beds to sell more massages.
Stayed 2 nights in Aug 2024

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second stay and it was even better than the first. It’s in a perfect area, the hotel is stunning and the spa is gorgeous. Can’t wait to go back
Stayed 3 nights in Aug 2024

6/10 Okay

Natalie

Liked: Cleanliness, staff & service
Facilities great, but room needs a refurb
Had a lovely stay in Windermere, but would next time choose a different hotel. The downstairs bar, terrace and cocktail bar were top quality, however the bowness suite was in need of some refurbishment. There was no sound proof and you could hear everything next door, including people coughing and playing loud music till late at night. The bedroom area had the creakiest floor boards all over and next door’s room was the same. You could hear room service being delivered next door later at night and it sounded like it was in our own room. On arrival we noticed our toilet seat was hanging off, we reported this and it was fixed straight away with a new one. Maybe more focus should now be to look at the quality and details of the rooms rather than the facilities downstairs.
Stayed 2 nights in Aug 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
all of it
Stayed 1 night in Aug 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa facilities and the room
Stayed 1 night in Aug 2024

10/10 Excellent

Gillian, Motherwell

Travelled with partner
Liked: Cleanliness, amenities
Great hotel staff are amazing
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kimberley

Lush little one night stay
We stayed as a belated birthday gift for my boyfriend. After camping for 2 nights prior a night of luxury was just what we needed. All staff were lovely and welcoming. Check in was simple and nice glass of fizz to go with it. We had drinks at the pub and used the spa - had couples massage and back into the spa for a chill before we headed up to our room. Spa was immaculate and lovely and chill. The couples massage was lovely. Our room was very clean and a little ‘happy birthday’ card had been left which was a lovely touch. We had a meal in the Mizumi restaurant on the evening and the food was beautiful. Again a nice little touch bringing out a dessert with ‘happy birthday’ on it which was very thoughtful. The view from our room was lovely and the hottub was a nice addition. Special shoutout to Jack who was working in the pub at the hotel, stopped to have a bit of crack with us which was canny. Breakfast the next morning was a huge buffet of hot and cold selection, anything you could think you would want they had it. Would definitely recommend a stay here it was amazing and would definitely stay again for longer than just one night.
Stayed 1 night in Aug 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

lacey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and the on site facilities.
Stayed 3 nights in Aug 2024

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely stay, staff were extremely helpful. Had a hot tub with view of the lake. Was brilliant! Only a slight negative, thought £12 per night parking was a little steep given the price you pay for the stay but would happily go back.
Stayed 2 nights in Aug 2024

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, staff extremely nice and friendly. Spa facilities are amazing. The breakfast had a great selection. Would be happy to return.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sadiyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay and will defiantly be coming back
Stayed 1 night in Aug 2024

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Paula

Travelled with group
The hotel was beautiful, staff lovely, food great and good location, highly recommend
Stayed 1 night in Aug 2024

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely feel to the hotel as soon as we drove into the parking lot. Looked really nice from the outside. It was even better walking into the hotel after being met by the concierge. The staff were very welcoming. The hotel looked stunning and the view we had was great. The only issue we had wea the bed was not comfortable but other than that no issues
Stayed 2 nights in Aug 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor customer service
Booked to stay in a hot tub room in Feb for our wedding anniversary in Aug - had a not so lovely view of the bottle bins, laundry trolleys and delivery wagons from our balcony that cost quite a lot of money. That aside room very nice but bed very firm and uncomfortable, shower not great either. Had decided to eat in hotel bar so no need to book when we went only table free was unstable and when we mentioned this we were asked what we expected them to do about it- awful customer service. In the spa the bartender gave a gin and tonic in small wine glass full to the brim I had to ask him to put in lather glass so that I could carry without spilling, spa was full so eventually got seats with another couple and bar tender moved my bag to a different chair when I was in the pool - not sure why? Breakfast was beautiful and the hotel decor itself is very nice but the experience that was meant to be for a special occasion was marred by substandard customer service. I won’t stay again only due to the experience I had you cannot deny it is a beautiful environment to stay in visually
Stayed 1 night in Aug 2024

4/10 Poor

Steven

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Zahra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully presented. Clean, comfortable and indulgent.
Stayed 2 nights in Aug 2024