Ratings based on 62 Verified Reviews

Real reviews from guests who’ve stayed
3.9 out of 5
83% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
4 out of 5
by A verified traveller

Posted 7 Sep. 2019 on Expedia
Comment from Hotel Management
9 Sep. 2019 by Wendy, Hotel Management
Dear resident, thank you for sharing your feedback about your stay experience with us. We hope to be able to welcome you back to Citadines Zhuankou Wuhan or any one of our Ascott International Serviced Residences in near future.
3 out of 5
by A verified traveller

3 star hotel

Posted 7 Aug. 2019 on Hotels
Not sure how this is a 4 star hotel. Everything is basic no frills. Breakfast was so so. Had a 1 bedroom double bed apartment and only 1 breakfast was included. Best go for twin bed for 2 breakfast but not worth it. No complaints and no compliments, just a plain simple apartment hotel.
Comment from Hotel Management
10 Aug. 2019 by Wendy, Hotel Management
Dear resident, thank you for sharing your feedback about your stay experience with us.We hope our service will satisfy you. If you have any suggestions, please feel free to contact us. We hope to be able to see you next time at Citadines Zhuankou Wuhan or any one of our Ascott International Serviced Residences in near future
4 out of 5
by A verified traveller

Posted 4 Apr. 2019 on Hotels
Comment from Hotel Management
3 May 2019 by Yuki, Hotel Management
尊敬的客人,感谢您选择武汉馨乐庭沌口服务公寓!希望我们的服务令您满意,如您有任何建议,欢迎您随时联系我们。
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30 May 2018 on Expedia
Great Location, very good restaurants around the Hotel/Apartment complex. Clean and tidy, Wash Machines and Dryers are handy. Recommend the hotel especially if your passing through on your way to other cities on business
Comment from Hotel Management
3 Jun. 2018 by Christy, Hotel Management
I would like to take the opportunity to thank you for selecting us as your preferred accommodation, we are happy to have met your expectations. Thank you for your valued patronage. From all of us at Citadines Zhuankou Wuhan, we look forward to welcoming you again at any one of our serviced residences.
4 out of 5
by A verified traveller

Good choice for a week long family alike stay

Posted 6 Oct. 2017 on Hotels
Citidine has reputation reliable , not luxious but ok.. Kitchen ware are good in standard of China , clean. Facility of washing machine plus as new model.. Feel in home, pool is nicely maintained. Front desk staff looks in training to be better image
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to places I need to go

Posted 16 Apr. 2017 on Orbitz
Pros: Clean, convenient. Comfortable, cooperTive staff..
Cons: Price of buffet is expensive. Lower it please!
Location: Went to subway, office close by, university, sportscomplex
Really a great place to stay..,,for value! Food is wonderful.. Even if a bit oily.. Staff are smiling..helpful Immediately pays attention to your needs...
5 out of 5
by A verified traveller

Perfect!

Posted 21 Jun. 2013 on Hotels
This hotel was amazing. The room was huge and the bed was so soft compared with most Chinese beds. Cleanliness was not an issue and the staff were pleasant. There were plenty of restaurants nearby and Mr. Mai's coffeehouse being right next door was a definite plus. If I ever return to Wuhan this is where I'll be staying.
Comment from Hotel Management
1 Nov. 2014 by betty, Hotel Management
Dear Guest, thank you for your feedback. We are glad that you enjoyed the comfortable bed in your room and had a pleasant experience with our friendly staff. Welcome back to stay with us at any time. During your stay, please feel free to let us know if you get any question ant any time. Thanks again.
3 out of 5
by Traveller

Posted 15 May 2013 on Hotels
Comment from Hotel Management
12 Apr. 2016 by betty, Hotel Management
Thanks for your support!
5 out of 5
by Thailand Terry

Staying at the Citadines Zhuankou Wuhan

Posted 16 Oct. 2012 on Hotels
Very seldom do I give a hotel a "flat out" 5 star rating but this one I did. The split level rooms were very big and the hotel staff were courteous and friendly. Language was not really a problem but you do have to listen carefully.Taxis are inexpensive and available but I would recommend that you have your destination written in Chinese for the cab driver. The hotel can be difficult to find so be sure you have the hotel phone number with you when you arrive whether by fast train or air so the driver can call the hotel direct
Comment from Hotel Management
1 Nov. 2014 by betty, Hotel Management
Dear Guest, Thank you for your comment. We are gald to know that you have enjoyed your stay with us and had very pleasant communication with our staff. Your 5 star rating is so excited and we will offer our 5 star service and facilities as always. Meanwhile, your idea about the the Chinese address is very good. Thank you so much.
5 out of 5
by Thailand Terry

Staying at Citadines Zhuankou Wuhan

Posted 12 Oct. 2012 on Hotels
Very seldom do I give out a flat 5 recommendation but it is a must for this hotel. I was well received there by a helpful staff. Language barrier is not problem here because most of the staff speaks understandable English. The hotel is surrounded by many English speaking businesses. Taxi's are very inexpensive to use. My studio room was very clean, very comfortable and was serviced daily by the staff. The free breakfast is plentiful by at times cold but nothing that a well seasoned travelers can't deal with. I will be sure to stay there again...
Comment from Hotel Management
1 Nov. 2014 by betty, Hotel Management
Dear Guest, Thank you for your feeaback. Thank you for your high & good reviews on our facilities and service. We are happy to know that you have enjoyed your time, your businedd trip in our hotel. As the breakfast offer time is from 6:30am to 10:00am, please go and enjoy your BF during this period to have hot and flesh food. Thank you again and welcome back.