4/10 Poor
Nan, Denver
20 Sept 2017
Disliked: Cleanliness, staff & service
Hotel location is good.
My group was very disappointed with the hotel. I had booked 10Horizon club rooms for my group and I find that they do not provide extra amenities for the Horizon club. If that was the case I will not have used this hotel. in 2015 I took my group there and it was wonderful. Excellent service and they spoke English. This is why I had booked the same hotel for this group.
We had such difficult time in getting our room assigned and finally after discussion with the manager who spoke no English that he was willing to provide the some appetizers and wine for the group for one hour This is because we have a Chinese assistant who help us in translation.
Unfortunately it change ownership and they have not maintained the former great service. I will only it a barely 2 star hotel.. .
Nan
Stayed 1 night in Sep 2017