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Grand Hyatt Xi An

5.0 star property
Luxury hotel with 5 restaurants and full-service spa

Photo gallery for Grand Hyatt Xi An

Front of property - evening/night
Food and drink
Coffee service
Indoor pool
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
No 12 Jinye Road, High Tech Zone, Xi'an, Shaanxi, 710065
  • Giant Wild Goose Pagoda
    ‪11 min drive‬
  • Xi'an Bell Tower and Drum Tower
    ‪12 min drive‬
  • Xi'an Bell Tower
    ‪12 min drive‬
  • Xi'an (XIY-Xianyang Intl.)
    ‪37 min drive‬

Room options

View all photos for Grand Suite, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, soundproofing

Grand Suite, 1 King Bed (Deluxe)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 89 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand King Room

Minibar, in-room safe, desk, soundproofing

Grand King Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Grand Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 79 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Twin Room

Minibar, in-room safe, desk, soundproofing

Grand Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Corner Room

Minibar, in-room safe, desk, soundproofing

Grand Corner Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Club Deluxe King Room

Minibar, in-room safe, desk, soundproofing

Grand Club Deluxe King Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Club King Room

Minibar, in-room safe, desk, soundproofing

Grand Club King Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Club Twin Room

Minibar, in-room safe, desk, soundproofing

Grand Club Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 79 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Executive Suite

Minibar, in-room safe, desk, soundproofing

Grand Executive Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 150 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Grand Suite King Room

Minibar, in-room safe, desk, soundproofing

Grand Suite King Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 89 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 79 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 89 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

About the area

Xi'an

A luxury stay in Xi'an awaits you at Grand Hyatt Xi An. Within just a 15-minute stroll, you'll find Xi'an Greenland Pico International Convention and Exhibition Center and Yongyang Park. Highlights at this hotel include 5 restaurants, a full-service spa and an indoor swimming pool. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and sauna. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and spa services. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Places within a 30-minute walk of this 5-property class Yanta Qu hotel include Shaanxi Swimming and Diving Stadium and Shaanxi Assembly Hall.

What's nearby

  • Shaanxi History Museum - 9 min drive - 9.3 km
  • Xi'an City Walls - 10 min drive - 9.1 km
  • Giant Wild Goose Pagoda - 11 min drive - 10.1 km
  • Xi'an Bell Tower and Drum Tower - 12 min drive - 11.8 km
  • Xi'an Bell Tower - 12 min drive - 12.1 km

Getting around

  • Tiyuchang Station - 10 min drive
  • Xi'an East Station - 18 min drive
  • Xi'an (XIY-Xianyang Intl.) - 37 min drive

Restaurants

  • ‪润园咖啡 - ‬3 min walk
  • ‪嘉苑茗茶 - ‬3 min walk
  • ‪金融+Coffee - ‬6 min walk
  • ‪鑫华府 - ‬1 min walk
  • ‪意浓世界咖啡厅 - ‬3 min walk

About this property

Grand Hyatt Xi An

Luxury hotel with 5 restaurants and full-service spa
Grand Hyatt Xi An offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A sauna, spa services, and barbecue grills are also featured at the luxury Grand Hyatt Xi An. Self parking is free.

This 5-star Xi'an hotel is smoke free.

  • 380 guestrooms or units
  • 34 levels
  • 5 dining venues
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Grand Hyatt Xi An offers 380 air-conditioned accommodations with DVD players and minibars. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, designer toiletries and bidets.

This Xi'an hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Languages

Chinese (Mandarin), English

Similar properties

Lobby sitting area

The Ritz-Carlton, Xi'an

  • Pool
  • Spa
  • Kids pool
  • Free WiFi
4.9 out of 5, Exceptional, 49 reviews
The price is NZ$303
includes taxes & fees
26 Apr - 27 Apr
The Ritz-Carlton, Xi'an

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 178 for adults and CNY 178 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill

Full-service spa

  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hyatt Xi An

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 178 for adults and from CNY 178 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Xi Hotel Xi'an
Grand Hyatt Xi Hotel
Grand Hyatt Xi Xi'an
Grand Hyatt Xi
Grand Hyatt Xi An Hotel
Grand Hyatt Xi An Xi'an
Grand Hyatt Xi An Hotel Xi'an

Frequently asked questions

What is the cancellation policy at Grand Hyatt Xi An?

Grand Hyatt Xi An offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Hyatt Xi An?

Yep, Grand Hyatt Xi An has a free self car park.

Is there a spa on site at Grand Hyatt Xi An?

Yep, there is an onsite spa at Grand Hyatt Xi An.

Does Grand Hyatt Xi An have a pool?

Grand Hyatt Xi An has an indoor pool. The pool is open 6:00 AM to 11:00 PM.

What luxury perks are available at Grand Hyatt Xi An?

Grand Hyatt Xi An features a full-service spa, a health club and an indoor pool.

What makes Grand Hyatt Xi An a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Grand Hyatt Xi An.

Is Grand Hyatt Xi An family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Grand Hyatt Xi An is a hit with families.

Does Grand Hyatt Xi An serve breakfast?

Yep, buffet brekkie is offered weekdays between 6:30 AM and 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Hyatt Xi An?

No, Grand Hyatt Xi An does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Hyatt Xi An?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hyatt Xi An?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Xi An?

No, pets and service animals are not allowed.

Grand Hyatt Xi An Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 49 out of 64 reviews
Rating 8 - Good. 9 out of 64 reviews
Rating 6 - Okay. 2 out of 64 reviews
Rating 4 - Poor. 2 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

glenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food option is a great value for money. The staff were all helpful and friendly. The rooms were clean. My stay was just too short but will definitely recommend
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Hyatt was very clean, and our room was well appointed. Staff were responsive to our requests. Excellent selection at the breakfast buffet and the evening Happy Hour.
Stayed 2 nights in Aug 2024

8/10 Good

Paul, Sterling

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I upgraded to 1 BR suite and was disappointed that the AC wouldn’t work at all. Staff move us to another suite and was better. Frustraded that we had too pack twice in one day however staff was good about things. Would stay again…
Stayed 7 nights in May 2024

10/10 Excellent

Ze

Stayed 5 nights in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
The AC was off in almost the entire building. It was about 95 degrees or more outside and they kept it off but didn’t tell you before arriving. Then they would turn it on when you arrived just in your room not main areas. So my room (a suite) had no AC and they tried to fix it twice. It was so bad that moved me to another room and the AC still took half the night to finally work. So I had a horrible sleep. They actually kept sending a repair man to the room which made it even more dreadful as who wants to stay in a hotel room with a maintenance guy in your room all night?! To advertise 5 star and charge full price for the suite, and then not have any of the amenities functioning (oh I forgot the one western restaurant was not open the day I checked in 😂 and also the concierge had no clue where any were... even though I found one directly across the street from walking) was shameful. They also had dirty windows so bad you couldn’t see out of them. I know times are tough but at least let people know and make concessions if you aren’t operating at full as advertised amenities and conveniences of your hotel.
Stayed 1 night in Aug 2020

8/10 Good

Helen

Stayed 3 nights in Nov 2019

10/10 Excellent

Meijia

Stayed 3 nights in Oct 2019

10/10 Excellent

Nimish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Great location, and perfect hotel. Good service and highly recommended.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent restaurants. Highly recommended.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean. The staff are very pleasant and helpful
Stayed 4 nights in Jul 2019

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel with stunning architecture. The staff speaks very well English.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on 5 star properties in Beijing, Shanghai and Xi'an.. This is the best ever
Stayed 1 night in Feb 2019

10/10 Excellent

Roger, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this new hotel for 5 nights during the Chinese New Year. Despite the fact this hotel is located away from major tourists sites, it was almost fully booked. The architecture itself is something to marvel. The service AND amenities are far beyond the normal standard of any Grand Hyatt. Scarlett and her colleague at the front desk immediately made us feel at home with their attentive service. We booked a corner room on higher floors which had a spectacular view of the city. The restaurant on 22nd floor offers good mixture of Western and local delicacies for breakfasts. Although it was mostly packed with guests, the staff still managed to handle our daily cappuccino requests in a timely fashion. The gym, pool and spa are also one of best we've experienced. After so many days of Chinese food, we decided to try their Italian restaurant. As frequent travelers to Italy, we were so impressed with both the quality and authenticity of the food. Couldn't believe the hotel was just opened in April 2018 considering the fact that everyone is so well trained. Even our maid left hand written notes a few times wishing us a Happy New Year. Very touched and impressed. Would definitely stay there again when we visit Xi'an.
Stayed 5 nights in Feb 2019

10/10 Excellent

FRANK

Very Nice Grand Hyatt
Very nice hotel and maybe the best in that area. For sure we will like to go back.
Stayed 2 nights in Aug 2018

10/10 Excellent

FRANK

Very nice Grand Hyatt
The hotel is very nice and all staffs are very friendly. We have stayed there for 4 nights and tried every restaurant inside. The breakfast is nice. The Asia BBQ is a bit over pricing for the qualifty of meat provided but the service is still very good. The steak at Italian restaurant is good and taste much better. However, our favor is still the Chinese restaurant and their Peking Duck and spicy tofu are so delicious. For sure I will come back to this hotel again if I need to traval back to this area.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

jinwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Jiyeon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

KI EUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
니코님에게 감사 전합니다
깔끔하게 잘 정리 정돈 되어 있어서 만족하였습니다 고객 스태프중 니코님에게 너무 친절하게 도움주셔서 감사의 말 전하고 싶습니다
Stayed 3 nights in Nov 2024

10/10 Excellent

junggeun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in XI AN
중국 시안 출장 숙박. 시설이 좋고, 특히 저녁 부페가 정말 좋습니다. 브랜드에 걸맞는 서비스를 갖춘 호텔입니다.
Stayed 3 nights in Nov 2024

10/10 Excellent

Heeseok

Stayed 1 night in Oct 2024