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The Westin Xian

5.0 star property
Luxury hotel connected to a shopping centre in Xi'an with 3 restaurants

Photo gallery for The Westin Xian

Lobby
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Garden
View from property
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • 24/7 front desk
  • Gym
The current price is NZ$194
includes taxes & fees
2 Apr - 3 Apr

Explore the area

Map
66 Ci En Road, Qu Jiang New District, Xi'an, Shaanxi, 710061
  • Giant Wild Goose Pagoda
    ‪8 min walk‬
  • Tang Paradise
    ‪19 min walk‬
  • Xi'an Bell Tower
    ‪8 min drive‬
  • Xi'an (XIY-Xianyang Intl.)
    ‪56 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed, City View

Highlights

Separate dining area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, City View

Premium bedding, minibar, in-room safe, individually decorated

Premier Room, 2 Single Beds, City View

Highlights

Separate dining area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Queen Bed, Non Smoking

Highlights

Separate dining area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

Highlights

Separate dining area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Westin, Family Studio, 1 Double Bed

Premium bedding, minibar, in-room safe, individually decorated

Westin, Family Studio, 1 Double Bed

Highlights

Separate dining area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 90 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Lobby lounge

Executive Room, 1 King Bed, Non Smoking

Highlights

Separate dining area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Lobby lounge

Club Room, 1 King Bed

Highlights

Separate dining area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, individually decorated

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Club Lounge
  • 90 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking

Lobby lounge

Executive Room, 2 Single Beds, Non Smoking

Highlights

Separate dining area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed

Highlights

Separate dining area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Westin, Studio, 1 King Bed, Non Smoking

Westin, Studio, 1 King Bed, Non Smoking

Westin, Studio, 1 King Bed, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 90 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Living area

Junior Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms

Suite, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
  • 90 sq m
  • Sleeps 4
  • 3 Double Beds

About the area

Xi'an

You'll be connected to a shopping centre at The Westin Xian, and within a 20-minute stroll of Giant Wild Goose Pagoda and Tang Paradise. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A relaxing day at Heavenly Spa can include massages, body wraps and facials along with aromatherapy and Ayurvedic treatments. The restaurant, Five Zen5es, serves Chinese cuisine and is open for lunch and dinner. Mix Bar is the hotel's own lobby lounge. Enjoy the 24-hour gym, sauna and kids' swimming pool as well as access to a playground. 16038 square feet (1490 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of free self parking. .With a stay at this 5-property class Yanta Qu hotel, you'll be 3.8 km (2.4 mi) from Drum Tower and 4.4 km (2.8 mi) from Xi'an City Walls.

Getting around

  • Tiyuchang Station - 6 min drive
  • Xi'an East Station - 13 min drive
  • Xi'an (XIY-Xianyang Intl.) - 56 min drive

Restaurants

  • ‪丝路餐厅 - ‬2 min walk
  • ‪Papa Park - ‬2 min walk
  • ‪汉阳馆 - ‬4 min walk
  • ‪梦湘肴 - ‬3 min walk
  • ‪曲江城ktv - ‬2 min walk

About this property

The Westin Xian

Luxury hotel connected to a shopping centre in Xi'an with 3 restaurants
The Westin Xian offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 9 meeting rooms. Event space at this hotel measures 16038 square feet (1490 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the luxury The Westin Xian. Limited free parking is available on a first-come, first-served basis.

This 5-star Xi'an hotel is smoke free.

  • 321 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 16038 sq ft of conference space
  • 1490 sq. m of conference space
  • Built in 2012
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
The Westin Xian offers 321 accommodations with fireplaces and iPod docking stations. This individually decorated accommodation has separate dining areas. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Heavenly Spa has massage/treatment rooms. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Languages

Chinese (Mandarin), English, French, Korean

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: CNY 158 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Five Zen5es
  • Mai
  • Mix Bar
  • Seasonal Tastes

Things to do

  • 24-hour health club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (16,038 square foot of space)

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Doorbell and phone notification
  • Grab bar near toilet
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Westin Xian

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 158 per person
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6 AM to 11 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Westin Hotel Xian
Westin Xian
Xian Westin
The Westin Xian China/Shaanxi
Westin Xian Hotel
The Westin Xian Hotel
The Westin Xian Xi'an
The Westin Xian Hotel Xi'an

Frequently asked questions

What is the cancellation policy at The Westin Xian?

The Westin Xian offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Xian?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at The Westin Xian on 2 Apr 2025 start from NZ$194.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Xian?

Yep, The Westin Xian has a free self car park. Onsite parking is limited.

Is there a spa on site at The Westin Xian?

Yep, Heavenly Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does The Westin Xian have a pool?

The Westin Xian has an indoor pool and a kids' pool. The pool is open 6 AM to 11 PM.

What luxury perks are available at The Westin Xian?

The Westin Xian features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with premium bedding, 24-hour room service and fireplaces.

What makes The Westin Xian a romantic place to stay?

A hot tub and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Westin Xian.

Is The Westin Xian family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that The Westin Xian is a hit with families.

Does The Westin Xian serve breakfast?

You bet, buffet breakfast is on offer daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at The Westin Xian?

No, The Westin Xian does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Xian?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Xian?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Westin Xian?

No, pets and service animals are not allowed.

The Westin Xian Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 159 out of 252 reviews
Rating 8 - Good. 72 out of 252 reviews
Rating 6 - Okay. 12 out of 252 reviews
Rating 4 - Poor. 8 out of 252 reviews
Rating 2 - Terrible. 1 out of 252 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Boon Hoe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Walking distance to nearest mrt station. Everbright city just besides. Big shopping mall just opposite the road. Good friendly n approachable staff namely Hank Gao, Sissie Zhang, Kanari Ding n Marina.
Stayed 5 nights in Dec 2024

10/10 Excellent

Andy, Cincinnati

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities for our family
Stayed 2 nights in Nov 2024

10/10 Excellent

Chicheung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Fuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience. The hotel is within walking distances of many places of interest.
Stayed 6 nights in Nov 2024

10/10 Excellent

Li Eng G

Stayed 2 nights in Oct 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great location, facilities were very nice, overall very pleasant experience.
Stayed 1 night in Oct 2024

10/10 Excellent

Nong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, all staff are very friendly
Stayed 4 nights in Oct 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Hsiu

Travelled with family
Disliked: Staff & service, property conditions & facilities
No window view. Building blocks outside windows.
Stayed 3 nights in Jul 2024

10/10 Excellent

lei

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jun 2024

10/10 Excellent

Yuehong

Liked: Cleanliness, property conditions & facilities
Perfect location
Stayed 2 nights in Jun 2024

10/10 Excellent

Zane

Stayed 1 night in Jun 2024

8/10 Good

Hua

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The location is very good and there is a wide range of food at breakfast Buffett, including Chinese and western cuisine. The room is outdated a bit but clean. I reserved a city view room but was given a room with sort of garden view. When I asked the hotel staff, I was told that the room with city view is generally noisy and it really sounds like an excuse. I just hoped that when checking in, they should’ve made it clear to me.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing experience staying at Westin
Stayed 3 nights in Dec 2023

2/10 Terrible

Qing

Disliked: Cleanliness, staff & service, property conditions & facilities
I recently booked an executive suite based on the appealing photos showcasing a beautiful view. However, upon checking in, I was informed by the front desk that the room I had booked was not available. After consulting with a supervisor, they informed me that the room was now available, but it did not offer the promised view displayed in the room details. To my disappointment, the supervisor explained that the photo in the room details was actually taken from a bar within the building and was unrelated to the room itself. Furthermore, when I entered the room, I immediately noticed that the trash cans had not been cleaned, and there was a strong odor resembling urine near the door. This lack of cleanliness was disheartening and added to my overall negative experience during check-in. However, I must acknowledge that the location of the hotel is quite pleasant. In summary, my check-in experience was unsatisfactory due to the unavailability of the promised room with a view, the misleading photo in the room details, and the cleanliness issues within the room. Nonetheless, I appreciate the hotel's desirable location.
Stayed 2 nights in Oct 2023

10/10 Excellent

BILL

Liked: Cleanliness, staff & service, property conditions & facilities
Great area，prime location.
Stayed 2 nights in Jun 2023

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right next to Pagoda and many food & shopping options nearby. Very friendly and caring staff, allowing us to check in in the morning into an upgraded and very spacious room. The only thing that lacks slightly back behind the high hotel standard is the swimming pool with a little outdated facilities and sombre atmosphere. The hotel offers free entrance into the art museum attached which is worth a visit e.g. after enjoying the rich and tasty breakfast.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

4/10 Poor

Charles

Travelled with family, Business traveller
Dark poorly lit corridors rooms considerable distance away from reception poorly signposted Water stained bathrooms, slate tiles poorly fixed
Stayed 1 night in Nov 2019

10/10 Excellent

Daniel

Stayed 4 nights in Oct 2019

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic faculty, service and location!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Trevor

Disliked: Cleanliness, property conditions & facilities, room comfort
Substandard Westin, very disappointed
The hotel is located in a nice area however the service needs attention. On Sunday morning at 9am we were woken up by very loud noise of people shouting at each other in the hallway. This lasted about more than 30 min... until we called reception and was notified there was a wedding party that morning. Not a single apologies from staff or management team. This totally written off the hotel for us ... the rooms are dark and tired and bathroom needs renovation ... not the usual Westin feel i am afraid.
Stayed 4 nights in Apr 2019