4/10 Poor
Shauna
10 Oct 2024
Disliked: Staff & service, amenities, property conditions & facilities
I am surprised at the great reviews for this hotel. I think the hotel has a lot of potential but is poorly managed and the staff doesn’t communicate with each other.
1. Cockroaches. Not a lot and they offered another room, but you know they’re everywhere at that point.
2. The van drivers were very friendly and courteous but somebody forgot to pick me up the first day at the beach and that left me feeling untrusting and bitter. The manager said the van showed up after I managed to get a ride home from someone. If that’s true, it was 45m in the rain and things were closed and I was by myself.
3. I did not go to the 2nd breakfast and someone knocked on my door three separate times at 8:30am to wake me up over the course of 30 minutes after I yelled “no thank you.” I then asked them to not knock on my door again (there are no “do not disturb” signs.
4. They knocked anyway the next morning for the same thing and I had to ask the woman to leave twice, again yelling no thank you.
4. The pillows were more like filled bean bags. I asked for a normal cloth, soft pillow and the man was very nice in getting me one.
5. The manager (I guess?) doesn’t speak English, which normally is fine, and he used a translator but he still seemed to not listen to me when I talked about check out dates twice.
6. Breakfast was acceptable, but the worst I had in Japan.
Shauna
Stayed 6 nights in Oct 2024
