4/10 Poor
Yakup
Travelled with family
15 Aug 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not Recommended
The hotel is located on the historical and central part of Zanzibar called Stone Town, so the location is great, nothing to complain.
The hotel arranged a taxi pick-up for the airport but the driver was not there, the driver was there but holding another name: Mary Lee. The taxi was very dirty and the driver not very hygenic.
We arrived to the hotel with smiling reception but full of unprofessionalism. Me and my brother had booked 2 x Presidential Suites, but even though they had our details they were sloppy and asked unrelevant questions.
We got to the rooms, on the 3rd floor next to each other and they were huge and maintained pretty well. As we were very tired we slept directly for 2h and after that wanted to have a shower to refresh up. But the water was not running. Tried to call the reception but either it was busy or no one picked up the phone.
Went down in a rush, they said it will come back in 15-20min. It didn't, just imagine you are in a hotel for 12h paying decent amount of money but the water is not running! It was fixed after 2-3h.
Another huge issue was internet. It worked well in the lobby but no reception in the rooms! Totally unacceptable in year 2024.
We left the hotel around 02:00 AM with another taxi driver the hotel had arranged but this time when he started the car, on the android screen of the taxi an adult movie started to play. He quickly changed it to a muslim prayer.
To sum up; historical nice building, But I had expected much more...
Yakup
Stayed 1 night in Aug 2024