4/10 Poor
Verified traveller
Travelled with partner
17 Aug 2019
Disliked: Staff & service
We booked the Zanzibar Hotel in February 2019 for a stay in August. The week before we travelled we contacted the hotel to request an airport transfer, which their website said they offered. They replied to our Expedia message by saying that the hotel was undergoing refurbishment but we would be staying in a 'sister' hotel called the Tausi Palace and a driver would pick us up from teh airport and take us there. When we arrived at the airport the driver believed we were going to the Hotel Africa House but took us to Tausi Palace when I showed him the email. When we got to the Tausi Palace there was no reservation for us and we were taken to Africa House. Given that this information was only provided to us because we booked an airport transfer it did not give us the opportunity to seek somewhere of our own choice. It does question what checks Expedia puts in place to ensure that the rooms they book are available (or hotel even open) for the dates requested. A very disappointing start to our special visit to Zanzibar!
Verified traveller
Stayed 2 nights in Aug 2019