See all properties
Save

Grand Hotel Zell Am See

4.0 star property
Hotel with private beach and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Grand Hotel Zell Am See

Junior Suite, Balcony, Lake View (Open Gallery) | Terrace/patio
Front of property - evening/night
Comfort Double Room, Lake View | Room amenity
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
Property amenity

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Pool
    Pool
  • Parking available
    Parking available

Explore the area

Map
Esplanade 4-6, Zell am See, Salzburg, 5700
  • Lake Zell
    1 min walk
  • Zeller See Beach
    4 min walk
  • Zell am See Leisure Centre
    6 min walk

Room options

View all photos for Family Room, Balcony, Lake View

Family Room, Balcony, Lake View

Family Room, Balcony, Lake View

Highlights

Balcony
Individually decorated
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hairdryer
  • 45 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Family Room, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room, Lake View

Highlights

Individually decorated
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hairdryer
Minibar
  • 45 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Junior Suite, Balcony, Lake View (Open Gallery)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite, Balcony, Lake View (Open Gallery)

Highlights

Balcony
Individually decorated
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hairdryer
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Grand Suite, 2 Bedrooms, Sauna, Lake View

Grand Suite, 2 Bedrooms, Sauna, Lake View | Living area

Grand Suite, 2 Bedrooms, Sauna, Lake View

Highlights

Individually decorated
Sauna
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Bathrobes
  • 60 sq m
  • Lake view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Comfort Double Room, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Double Room, Lake View

Highlights

Individually decorated
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hairdryer
Minibar
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Double Room

Room amenity

Comfort Double Room

Highlights

Individually decorated
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hairdryer
Minibar
Cable channels
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Grand Double Room

Highlights

Individually decorated
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Private bathroom
Hairdryer
  • 21 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony, Lake View

Deluxe Room, Balcony, Lake View

Deluxe Room, Balcony, Lake View

Highlights

Balcony
Individually decorated
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hairdryer
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Lake View (Open Gallery)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite, Lake View (Open Gallery)

Highlights

Individually decorated
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hairdryer
Minibar
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Comfort Double Room (Air Condition)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Double Room (Air Condition)

Highlights

Individually decorated
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Bathrobes
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Balcony, Lake View

Superior Double Room, Balcony, Lake View | Balcony view

Superior Double Room, Balcony, Lake View

Highlights

Balcony
Individually decorated
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hairdryer
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Comfort Double Room, Balcony, Partial Lake View (Air Condition)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Double Room, Balcony, Partial Lake View (Air Condition)

Highlights

Balcony
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room, Balcony, Partial Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Double Room, Balcony, Partial Lake View

Highlights

Balcony
Individually decorated
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hairdryer
  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, Sauna, Lake View

Deluxe Double Room, Sauna, Lake View

Deluxe Double Room, Sauna, Lake View

Highlights

Individually decorated
Sauna
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
Hairdryer
  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Balcony
The Gast House Zell am See
Pool
Spa
Free WiFi
Gym
4.7 out of 5, Exceptional, (54)
The price is NZ$271
for 1 night
includes taxes & fees
19 Nov - 20 Nov
The Gast House Zell am See

About the area

Zell am See

A family-friendly stay in Zell am See awaits you at Grand Hotel Zell Am See. Within steps you'll find Lake Zell and Zeller See Beach within a short 5-minute stroll. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to GrandSpa can include hot stone massages and sports massages along with detox wraps, body wraps and mani/pedis. Spend the day at the private beach and enjoy the on-site indoor swimming pool, free kids' club and gym. Plus you'll find a casino, free Wi-Fi in public areas and a Turkish bath/hammam. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .In proximity to this 4-property class Zell am See hotel you'll find Saalbach-Hinterglemm Ski Resort.

What's nearby

  • Lake Zell - 1 min walk
  • Zeller See Beach - 4 min walk
  • Zell am See Leisure Centre - 6 min walk
  • City Xpress Ski Lift - 7 min walk
  • AreitXpress Cable Car - 4 min drive

Getting around

  • Zell am See Station - 6 min walk
  • Salzburg (SZG-W.A. Mozart) - 78 min drive

Restaurants

  • ‪Villa Crazy Daisy - ‬1 min walk
  • ‪Hotel Seehof - ‬3 min walk
  • ‪Pinzgauer Diele - ‬2 min walk
  • ‪Cafe Vanini - ‬5 min walk
  • ‪Boutique Hotel Steinerwirt1493 - ‬4 min walk

About this property

Grand Hotel Zell Am See

Hotel with private beach and full-service spa
Simply step outside to unwind on the hotel's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Hotel Zell Am See such as a complimentary children's club and an indoor pool.

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. This beach hotel also offers a children's pool, a steam room and a fitness centre. For a fee, parking is available.

This 4-star Zell am See hotel is smoke free.

  • 131 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1894
  • Casino
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Grand Hotel Zell Am See offers 131 accommodations with minibars and a safe. Each accommodation is individually decorated. A pillow menu is available. Televisions come with cable channels.

Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

GrandSpa has 6 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

Languages

English, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Ski shuttle nearby
  • Valet parking on site (EUR 12 per night; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 2 restaurants

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a lake
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 5 floors
  • Built in 1894
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Individual decor
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.05 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: EUR 12 per night (in/out privileges)
  • Pet fee: EUR 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Grand Hotel Zell Am See
Grand Zell Am See
Zell Am See Grand Hotel
Zell Am See Grand
Grand Hotel Zell Am See Hotel
Grand Hotel Zell Am See Zell am See
Grand Hotel Zell Am See Hotel Zell am See

Frequently asked questions

What is the cancellation policy at Grand Hotel Zell Am See?

Grand Hotel Zell Am See offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hotel Zell Am See?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Hotel Zell Am See on 6 Dec 2024 start from NZ$588.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hotel Zell Am See?

Yep, Grand Hotel Zell Am See has valet parking with in/out privileges for EUR 12 per night.

Are there any beaches close to Grand Hotel Zell Am See?

Yep, Grand Hotel Zell Am See is a short 4-minute walk from Zeller See Beach. Fun beach activities include windsurfing, kayaking and sailing. You can also find boat tours.

Is there a spa on site at Grand Hotel Zell Am See?

Yep, GrandSpa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Grand Hotel Zell Am See have a pool?

Grand Hotel Zell Am See has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Grand Hotel Zell Am See?

Grand Hotel Zell Am See features a private beach, a full-service spa and an indoor pool.

Is Grand Hotel Zell Am See family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Hotel Zell Am See is a hit with families.

Is there a free airport shuttle available at Grand Hotel Zell Am See?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Hotel Zell Am See?

Yep, Grand Hotel Zell Am See has 2 restaurants.

What time are check-in & check-out at Grand Hotel Zell Am See?

Check-in begins at 3 PM. Check-out time is 10:30 AM.

Are pets allowed at Grand Hotel Zell Am See?

Furry friends are welcome at Grand Hotel Zell Am See, with food and water bowls on offer.

Grand Hotel Zell Am See Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 226 out of 420 reviews" "
Rating 8 - Good. 134 out of 420 reviews" "
Rating 6 - Okay. 30 out of 420 reviews" "
Rating 4 - Poor. 15 out of 420 reviews" "
Rating 2 - Terrible. 15 out of 420 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel on lake
Lovely hotel, staff amazing, direct access to lake for swimming in summer. Only let down is no air conditioning in rooms, just fans so quite warm at night.
Stayed 1 night in Jul 2024

8/10 Good

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel clean
Stayed 3 nights in Jul 2024

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with great staff. Bruno in the dining room was an exceptional waiter with great attention to detail. We will definitely be recommending The Grand Hotel to our friends!
Stayed 2 nights in Jun 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect spot to enjoy Zell am See.
Stayed 2 nights in May 2024

10/10 Excellent

sultan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
فندق وموقع ممتاز
Stayed 3 nights in May 2024

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic on all levels, especially the dining - will return!
Stayed 7 nights in Mar 2024

10/10 Excellent

khalid

Stayed 2 nights in Apr 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast options, amazing 5 course dinners as well as afternoon snacks, just what you needed after a day skiing. Grand spa area was fantastic treatment for post ski recovery. Absolutely loved our stay at the Grand best location.
Stayed 8 nights in Mar 2024

10/10 Excellent

Thomas, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful & staff were amazing, always extremely helpful. The area itself was beautiful with some many options for delicious meals.
Stayed 5 nights in Mar 2024

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not worth it for the price we paid
Flat pillow resulted in pain at hubby back for the rest of our trip. We stayed in various hotels prior to this and had no issue. Although they provided different types of pillows but are really flat. They damaged my luggage too. It was a new samsonite luggage I bought in Austria as the one I had was damaged by ground control at the airport. Just 1 week old and it’s damaged again, it was carried and put into our room by the valet. They offered compensation though, by waiving off our room service dinner. But I rather they be careful about handling our stuffs than such compensation.
New luggage damaged
Stayed 2 nights in Dec 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly wonderful hotel!
What a wonderful hotel! Beautiful historic building in a stunning location with wonderful facilities, food and fantastic staff. I received a free upgrade and had a huge wellness room with an in room sauna and a stunning balcony overlooking the lake. The half board was such great value with a lovely 2 course mid afternoon snack, fabulous 5 course gourmet dinner and wonderful breakfast spread. They even dropped me off at the station as it was snowing. Lovely staff throughout the hotel, and great spa and pool facilities. Highly recommended, I will definitely be back!
Wellness room
In room sauna
Half board dinner
Restaurant
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Stayed 1 night in Oct 2023

10/10 Excellent

Shaikha

Stayed 3 nights in Sep 2023

10/10 Excellent

Jassem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Kulbir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall
Beautiful location and room. Really pleased with our stay. Big size lake view room. Service was really good. Breakfast and dinner were both great and waiting staff were amazing. Reception staff was very helpful and friendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay at Grand Hotel
We had an incredible stay at the Grand Hotel. Fantastic service with friendly, knowledgeable, helpful reception staff, beautiful facilities, beautiful views, delicious food. Perfect location to explore Zell am See and enjoy the lake. Loved the complementary paddleboat and bicycle options. A really special treat, we felt completely spoiled and the hotel is absolutely gorgeous, as are the spectacular mountains around Zell am See, jaw-dropping, 'Wow'!
Stayed 4 nights in Aug 2023

8/10 Good

Tibor

Stayed 1 night in Aug 2023

10/10 Excellent

Jenny

Stayed 7 nights in Jul 2023

2/10 Terrible

Moussa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Since I entered the room I requested them several time to fix the AC with no proper response no acting to help.
Stayed 2 nights in May 2023

6/10 Okay

Gary, Black Mountain

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was a horrible smell that emanated from the shower room. Smelled like sewage. Originally the area smelled more like bleach (as if they tried to correct it). But as the evening wore on - it became overpowering. We shut off the door and opened the windows int he middle of the night and were okay. When we drew the hotel's attention to it in the morning all they did was tell us that we should have brought it to their attention in the middle of the night - that they have someone on duty 24/7 - as if we were at fault. This is a shame because it put a damper on wha would have been a delightful stay. I would argue they probably should have apologized profusely and knocked some euros of the room charge. But they didn't. Pretty bush league for a fancy/expensive hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
This is the second time we have stayed here and we love it. Fabulous location, very friendly staff, very comfortable rooms. The breakfast is fantastic (I think the best we have ever had,) Apparently the evening meals are great too but went out. The swimming pool area is lovely. As I wasn't skiing I had it all to myself in the mornings - I understand it gets busy with children in the afternoon. Our only gripe is the position of our room - 223. It overlooked both the lake and the town so we got best of both worlds.... until Monday night when the goods trains started rumbling past - almost continuously. There are also two family rooms next door and unfortunately we must have had the noisiest children ever staying in them who started shouting and running around from about 6.30 am. But that's our only gripe. THe hotel itself is lovely and we would definitely stay again.
Stayed 4 nights in Mar 2023

10/10 Excellent

Les, Cheltenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff , lovely hotel
Stayed 2 nights in Jan 2023

8/10 Good

Doria, Saskatoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This grand old hotel has all the glamour and old charm you see in the photos. It takes you back to a different time & if you like that, it’s all you need. It is not all redone/repainted or remodelled for today, so don’t expect that. The hotel is beautiful and the view/location cannot be beat. The staff were amazing, so helpful and smiling always. The breakfast is pleasant & included in most packages. The lounge upstairs was an experience in itself, so do check it out. The spa was dated, but quite cozy & again fit the bill for relaxation. Overall we loved it!

6/10 Okay

Laura Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not live up to expectations
Staying at this hotel was the primary reason I stopped in this city. I was looking forward to a beautiful room overlooking the water and a cozy scene as depicted in pictures. I need to remember that pictures lie. I was initially given a room on the 6th floor. The view was fine, but it was SO HOT and there was no air. Reception (Thalia) was extremely helpful and offered a downgrade to an air condition room. While the view was better and I paid for a higher room, I also needed to sleep so I moved. I regretted that decision as I was placed in a different building which was not convenient to getting to meals, etc and I discovered spiders. Parking was also confusing as it was not communicated just to pull up to the door and I ended up paying for parking twice. My luggage was damaged by staff when I was leaving the hotel and I wrote the hotel with no response from them regarding this issue. When I went to go to dinner that night there was an issue finding my name on the room list and I was made to feel like a trespasser. Then once I was settled they uprooted me to move me to another table. Completely unnecessary and insulting with people staring at me wondering what the issue was. My server also made fun of my trying to speak German to him causing more stares. People also kept coming by asking my room number repeatedly. I was not comfortable having my room number repeatedly stated out loud while traveling alone. What should have been a relaxing stay was sadly anything but.
Stayed 1 night in Oct 2022