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Backstage Boutique Hotel

4.0 star property
Luxurious ski hotel with 2 restaurants

Photo gallery for Backstage Boutique Hotel

Outdoor pool, pool loungers
Sky & Stars Suite | Living room
Garden
Sauna, hot tub, massage/treatment rooms
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Hot tub
  • Pool
The current price is NZ$537
includes taxes & fees
28 Apr - 29 Apr

Explore the area

Map
Hofmattstrasse 4, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪13 min walk‬
  • Sunnegga Ski Resort
    ‪20 min drive‬
  • Sion (SIR)
    ‪75 min drive‬

Room options

View all photos for Family Cube Loft

Family Cube Loft

Family Cube Loft

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
  • Mountain view
  • 47 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Sky & Stars Suite

Sky & Stars Suite | Living room

Sky & Stars Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
  • Mountain view
  • 80 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Matterhorn View

View from room

Matterhorn View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Cube Loft

Cube Loft

Cube Loft

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
  • Mountain view
  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Cozy Art (standard room)

Cozy Art (standard room)

Cozy Art (standard room)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
  • Mountain view
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Down duvets, free minibar, in-room safe, desk

Deluxe Room

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Zermatt

A luxury stay in the heart of Zermatt awaits you at Backstage Boutique Hotel, a recipient of the prestigious Conde Nast Hot List award in 2012. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center within a short 5-minute stroll. Highlights at this ski hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include massages along with access to the sauna. For a drink, you can stop by the hotel's own lounge bar. Enjoy the Hot tub, sauna and pool loungers as well as access to bike hire. Business travelers can take advantage of meeting rooms and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and ski storage. Each morning free continental breakfast is offered between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .In the area of this 4-property class Zermatt City Centre hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 4 min walk - 0.4 km
  • Zermatt - Furi - 5 min walk - 0.4 km
  • Zermatt-Furi Gondola - 13 min walk - 1.1 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬2 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Stefanie's Creperie - ‬2 min walk

About this property

Backstage Boutique Hotel

Luxurious ski hotel with 2 restaurants
During the winter, enjoy on-site recreational activities like downhill skiing and snowboarding. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Conveniences like ski storage, ski equipment rentals and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site, along with a coffee shop/cafΘ. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers an outdoor pool and a sauna.

This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2011
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Library
  • Terrace
  • Computer for guest use
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
Backstage Boutique Hotel offers 34 air-conditioned accommodations with DVD players and free minibar items. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets. 48-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Awards and affiliations

Backstage Boutique Hotel is listed in the 2012 Condé Nast Traveller Hot List.

Languages

English, French, German, Italian, Portuguese, Spanish

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4.8 out of 5, Exceptional, 572 reviews
The price is NZ$707
includes taxes & fees
6 May - 7 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby
  • Limo/town car service

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snowboarding
  • Steam room

Family friendly

  • DVD player
  • Free cot
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • Hardwood flooring in room
  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable channels
  • CD player
  • DVD player

Food and drink

  • Electric kettle
  • Espresso maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 15 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Backstage Boutique Hotel
Backstage Boutique Hotel Zermatt
Backstage Boutique Zermatt
Backstage Boutique
Backstage Boutique Hotel Hotel
Backstage Boutique Hotel Zermatt
Backstage Boutique Hotel Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Backstage Boutique Hotel?

Backstage Boutique Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Backstage Boutique Hotel?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Backstage Boutique Hotel on 28 Apr 2025 start from NZ$520.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Backstage Boutique Hotel?

Yep, there is an onsite spa at Backstage Boutique Hotel. It has a hot tub and a sauna. You'll enjoy services like massages.

Does Backstage Boutique Hotel have a pool?

Backstage Boutique Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Backstage Boutique Hotel?

Backstage Boutique Hotel features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with free minibar items and espresso makers.

What makes Backstage Boutique Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Backstage Boutique Hotel.

Is Backstage Boutique Hotel family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Backstage Boutique Hotel is a hit with families.

Does Backstage Boutique Hotel serve breakfast?

Sure does, free continental breakfast is offered daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Backstage Boutique Hotel?

No, Backstage Boutique Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Backstage Boutique Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Backstage Boutique Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Backstage Boutique Hotel?

Dogs are welcome at Backstage Boutique Hotel, with food and water bowls on offer.

Backstage Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 234 out of 320 reviews
Rating 8 - Good. 63 out of 320 reviews
Rating 6 - Okay. 18 out of 320 reviews
Rating 4 - Poor. 5 out of 320 reviews
Rating 2 - Terrible. 0 out of 320 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay at Backstage hotel. The staff were always so welcoming and ready to help. The room and available amenities absolutely exceeded our expectations. It is a beautiful place with unique architecture. Perfect location. I would recommend to everyone and stay again!
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful unique design aesthetics, view of the Matterhorn from the balcony was a big plus. Friendly staff, generous breakfast. Great place. Exceeded expectations.
Stayed 3 nights in Nov 2024

10/10 Excellent

Yvan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

ANDRES, SAN PEDRO GARZA GARCIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to stay sleep and eat in the heart of zermatt
Stayed 1 night in Aug 2024

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely decorated, soft sheets, very good breakfast, very centric location. The staff were very friendly, courteous and helpful, including the bed breakfast staff. And Carmen at the front desk was great! She gave us great recommendations! Freshly squeezed OJ! Good variety of food items. The bed was very comfortable, amazing views from the deck. The spa was fantastic too and it was included. We had daily beverages in our bedroom and snacks and it was included too. We would definitely stay there again. And needless to say, Zermatt was just amazing!
Stayed 2 nights in Oct 2024

8/10 Good

Oliver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Renovated in 2012 so starting to feel a little bit tired around the edges. Great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Brian W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hitel
Stayed 1 night in Aug 2024

8/10 Good

Darren

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel. The room was amazing, with views of the Matterhorn and staff were always helpful. I would have given a 5 star rating, however, some of the blinds and windows were broken and the room was advertised as the Sky and Stars suite, yet some roof windows wouldn't open and were clearly broken and some of the roof blinds were either missing or broken and unable to open, one of them directly above the main bed.
Stayed 2 nights in Jul 2024

8/10 Good

brenden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located and easy to access from the shuttle station on foot with suitcases. Our room had a terrific view of the Matterhorn. The staff were very courteous and the included breakfast was sufficient. The air conditioning lacked power to cool the room in the heat of summer but it was better than no A.C at all. Would return to the same hotel in the future.
Stayed 2 nights in Jul 2024

10/10 Excellent

Zachariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in zermatt

Highly recommend. Great location. Great food md service. My wife found the bed too firm but outside of that the place is comfortable, and welcoming.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Great location, not so great hotel

I wanted to love this hotel, but found it to be very awkward and in need of a deep clean and paint job, It is very quirky (which I think is part of the appeal) and was confused by the theme. The kitchen in our sweet was kind of dirty and the shower needed a deep clean. The walls are scuffed and you can tell that the people who stay here "use it hard". The air conditioning was very ineffective with the roof being made out of glass. The front desk staff was not very informative as to area hiking and the like. The man who checked us in was very nice and there was a woman at breakfast every morning (Martha or Marcia) who was the best employee/most helpful that we encountered. More helpful than the front desk. I would choose another place to stay should I visit again.
Stayed 2 nights in Jun 2024

10/10 Excellent

James, Fort Collins

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, center of town, amazing!
Stayed 2 nights in Jun 2024

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Can’t beat the location. Lighting was overly complex, and could have really used some kind of low night lighting. Overall it was unique and worth checking out.
Stayed 1 night in May 2024

10/10 Excellent

Becca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Very special boutique style hotel great location in the heart of the action!
Stayed 2 nights in Feb 2024

8/10 Good

Auto House

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and staff was great
Stayed 4 nights in Dec 2023

10/10 Excellent

Kandace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful-1st class all the way!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were all fantastic. View of the Matterhorn from the room's balcony. Architecture and art was very interesting and cool. All of that created an amazing experience.
Stayed 2 nights in Oct 2023

10/10 Excellent

ROSELINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laura was very accommodating with assisting us getting to the hotel as our flight didn’t get into Geneva till 8pm and there was a three hour train ride to get to Zermatt. She arrange our taxi and everything went so smooth. Thank you Laura. Overall great stay and the food was lovely.
Stayed 3 nights in Oct 2023

8/10 Good

Rodney

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023