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Hotel Alpina

2.0 star property
Hotel in Zermatt, steps from Matterhorn Museum

Photo gallery for Hotel Alpina

Exterior
Interior
Lobby sitting area
In-room safe, desk, cots/infant beds, free WiFi
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Free WiFi
The current price is NZ$365
includes taxes & fees
16 Mar - 17 Mar

Explore the area

Map
5 Englischer Viertel, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Matterhorn Museum
    ‪2 min walk‬
  • Mountaineers Cemetery
    ‪2 min walk‬
  • Sion (SIR)

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Heating
TV
Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Heating
TV
Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Heating
TV
Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Heating
TV
Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom

Single Room with Shared Bathroom

Highlights

Heating
TV
In-room safe
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

Similar properties

Front of property

Hotel Bahnhof

  • Free WiFi
  • Housekeeping
4.5 out of 5, Wonderful, (325)
The price is NZ$480
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Hotel Bahnhof

About the area

Zermatt

Hotel Alpina places you steps from Matterhorn Museum and within a 15-minute stroll of Forest Fun Park. Highlights at this hotel include free in-room WiFi. .Enjoy access to rock climbing, mountain biking and hiking/biking trails. Other amenities include free Wi-Fi in public areas and ski storage. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .In the area of this Zermatt hotel, you'll find Golf Club Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Matterhorn Museum - 2 min walk
  • Zermatt Visitor Center - 7 min walk
  • Zermatt-Furi Gondola - 11 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Brown Cow - pub - ‬3 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Stefanie's Creperie - ‬3 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬2 min walk

About this property

Hotel Alpina

Hotel in Zermatt, steps from Matterhorn Museum
As a guest of Hotel Alpina, you'll find a library, a terrace, and ski storage. Public spaces have free WiFi. Hotel Alpina also features tour/ticket assistance, a garden, and a picnic area.

This Zermatt hotel is smoke free.

  • 23 guestrooms or units
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site
Hotel Alpina offers 23 accommodations with a safe. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include baths or showers. Housekeeping is offered on a daily basis and hairdryers can be requested. Cots/infant beds (surcharge) are also available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Cot (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 for adults and from CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, JCB International, Union Pay, debit cards and cash. Air conditioning is not provided. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Alpina?

Hotel Alpina offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Alpina?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Alpina on 16 Mar 2025 start from NZ$349.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Alpina family-friendly?

You bet! With amenities such as a picnic area, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Alpina is a hit with families.

Does Hotel Alpina serve breakfast?

You bet, buffet brekkie is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Alpina?

No, Hotel Alpina does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Alpina?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Alpina?

Dogs are welcome at Hotel Alpina, with food and water bowls on offer.

Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 171 out of 318 reviews
Rating 8 - Good. 96 out of 318 reviews
Rating 6 - Okay. 30 out of 318 reviews
Rating 4 - Poor. 10 out of 318 reviews
Rating 2 - Terrible. 11 out of 318 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet!
Quiet area. Rooms are quite small, but that's expected in an older European hotel. Had a nice powerful shower stay! You check in at a neighboring hotel and walk a few meters to the Alpina. There is a nice large lounge area where you can also sure your luggage if needed. We had a small chain to keep ours secured, but I don't think it was necessary. I would stay here again.
Stayed 2 nights in Nov 2024

6/10 Okay

Jodie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Ok
Stayed 2 nights in Nov 2024

6/10 Okay

mei hui

Travelled with partner
Disliked: Property conditions & facilities
The hotel need to be update
Stayed 1 night in Oct 2024

8/10 Good

Sophia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

mei hui

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The heat temperature is too high and no fan can circular the air, also wood floor made a lot of noise! Ask the room service twice for hair dryer, she said yes but I did not get it ,two nights with wet hair slept!
Stayed 1 night in Oct 2024

4/10 Poor

Earney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Kalaiselvan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location;
Stayed 2 nights in Oct 2024

8/10 Good

Kevin, New Plymouth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and lots of room.
Stayed 1 night in Oct 2024

8/10 Good

Eli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a couple of nights we were there not for snow/skying just to look around go up mountain to see Matterhorn .. room was good staff were friendly and it had a nice big common room to chill out full of books of local history which I found pretty cool
Stayed 2 nights in Sep 2024

8/10 Good

Natalie

Stayed 2 nights in Sep 2024

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Near train and Matterhorn lookout
Stayed 3 nights in Sep 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Karine

Stayed 2 nights in Aug 2024

8/10 Good

Wei-, Sarasota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like the property location.
Stayed 2 nights in Sep 2024

6/10 Okay

Yu

Travelled with family
Liked: Cleanliness
Some of the cleaning stuff were not friendly, the room was extremely small, but the location was close to the town center.
Stayed 1 night in Sep 2024

10/10 Excellent

Ramanand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice hotel for the price.
Stayed 1 night in Sep 2024

8/10 Good

ANDREW, ROCHESTER

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Solo 72 yr old traveler. The room matched the description, hence the 4 star rating. Think of a college dorm room with private bath and single bed and small shower. There is a lift, but I had to walk up a short staircase after exiting the lift to get to my room. The breakfast buffet was disappointing, but adequate. For the price, you can do better with a 5 minute walk to the main street. Hotel is a ten minute walk from the train station. General comment about Zermatt for first time visitors. Everything is within walking distance. For the hotels on the outer extremities, there are electric shuttles (no internal combustion engines), electric taxis or a bus that can get crowded. Weather varies a lot. If you get a sunny or partly sunny day, take the trip to the Matterhorn glacier palace and then the train to Gornegrat. Both are discounted with an activated Swiss Travel Pass. You can do both in a day. There is not much else to do until ski season. I spent 5 days figuring it would be overcast for 3 days. I was right. For those rainy or cloudy days, it can be dull. Of course, if you are lucky with the weather, you can cover all the bases in two days.
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and centrally located
The hotel was located near many restaurants and shops but tucked away so it wasn't too loud at night. The room was quite clean and we loved the closet with extra hangers. There was a heater that we only used on our last night. Though no fault of the hotel, the guests on the floor above us was quite loud and walking around loudly in the evening or very early in the morning before 7am with what sounded like boots on and luggage scrapping across the floor. We did run out of the shampoo in the shower and it was never refilled. We made do with the hand soap. The receptioniat was very nice and made good recommendation to a restaurant nearby.
Stayed 3 nights in Sep 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to the Main Street but quiet. Comfortable room with a small balcony. Nice common area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Phoebe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, rooms very sweet, gorgeous view
Stayed 3 nights in Sep 2024

10/10 Excellent

Rebecca

Travelled with family
Great hotel at a good price
I booked this hotel because it was an economical choice. The room was small but very clean and comfortable. The staff was very friendly and helpful. The view from our room was charming and the location was great.
Stayed 1 night in Sep 2024

10/10 Excellent

amanda-jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, perfect room with a comfy bed. Additional pillows would have been better. Check in and bag storage at the neighbouring hotel was super easy too. Only complaint was the sound proofing from other rooms and halways was minimal.
Stayed 1 night in Aug 2024

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Nopporn, Boynton Beach

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
‘
Stayed 2 nights in Apr 2024

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Perfect location to explore the magic of Zermatt! Thank you!
Stayed 2 nights in Jun 2024