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Hotel Excelsior

3.0 star property
Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise

Photo gallery for Hotel Excelsior

Exterior
Bar (on property)
Double Room, Balcony (South) | Mountain view
Lobby
Junior Suite, Balcony | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Bar
  • Laundry
  • Free WiFi
The current price is NZ$555
includes taxes & fees
30 Apr - 1 May

Explore the area

Map
Hofmattstrasse 38, Zermatt, 3920
  • Zermatt-Matterhorn Ski Paradise
    ā€Ŗ1 min walkā€¬
  • Zermatt-Furi Gondola
    ā€Ŗ11 min walkā€¬
  • Sunnegga Ski Resort
    ā€Ŗ20 min driveā€¬
  • Sion (SIR)
    ā€Ŗ75 min driveā€¬

Room options

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

Highlights

Heating
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
Daily housekeeping
Desk
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
  • Mountain view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Suite, Mountain View

Suite, Mountain View

Suite, Mountain View

Highlights

Heating
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Separate bath and shower
Private bathroom
Minibar
  • Mountain view
  • 42 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Double Room (North)

Double Room (North)

Double Room (North)

Highlights

Heating
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
Daily housekeeping
  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
  • Mountain view
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Single Room

Single Room

Single Room

Highlights

Heating
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
Daily housekeeping
Desk
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South)

Double Room, Balcony (South)

Highlights

Balcony
Heating
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

About the area

Zermatt

Hotel Excelsior places you steps from Zermatt-Matterhorn Ski Paradise and within a short 5-minute stroll of Zermatt - Furi. Highlights at this hotel include free buffet breakfast, a restaurant and a bar/lounge. .Ex Bar is the hotel's own bar. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Each morning free breakfast is served. .In the area of this 3-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ā€ŖBrown Cow - pub - ā€¬3 min walk
  • ā€ŖPizzeria Ristorante Molino Seilerhaus - ā€¬3 min walk
  • ā€ŖStefanie's Creperie - ā€¬3 min walk
  • ā€ŖWalliserkanne Zermatt - ā€¬3 min walk
  • ā€ŖZermatt Kaffee Rƶsterei & Kitchen - ā€¬1 min walk

About this property

Hotel Excelsior

Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, ski storage, and a garden are also featured at Hotel Excelsior.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Excelsior offers 25 accommodations with minibars and a safe. LCD televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, French, German

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/aeroplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Excelsior?

Hotel Excelsior offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Excelsior?

As of 10 Apr 2025, prices found for a 1-night stay for 2 adults at Hotel Excelsior on 30 Apr 2025 start from NZ$538.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Excelsior serve breakfast?

Yep, our visitors give top marks to the free buffet breakfast here! Available daily from 7:00 AM to 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Hotel Excelsior?

No, Hotel Excelsior does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Excelsior?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Excelsior?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Hotel Excelsior Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 133 out of 186 reviews
Rating 8 - Good. 45 out of 186 reviews
Rating 6 - Okay. 7 out of 186 reviews
Rating 4 - Poor. 1 out of 186 reviews
Rating 2 - Terrible. 0 out of 186 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William, Murfreesboro

Liked: Staff & service, property conditions & facilities
Great Hotel! Perfect location
Stayed 2 nights in Jan 2025

10/10 Excellent

Ashwani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying in this beautiful, spacious and very convenient hotel. The staff, specially Ms. Monika is super helpful and accommodating. It is very convenient to get to the main market area in 2 minutes and not too far from Matterhorn glacier paradise gateway. The in hotel dinner option came as a surprise- excellent food and local delicacies- simply yummy. The hotel was kind to us to arrange complementary drop off to train station. We stayed 3 nights in this very relaxing hotel. The room was facing motherhorn -South view
Stayed 2 nights in Dec 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
So close to the Matterhorn Express !!!
Stayed 4 nights in Dec 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views
Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Donna

Stayed 1 night in Nov 2024

10/10 Excellent

Fairytales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
The room was generously sized. It had a balcony facing the clouds in front of the Matterhorn. Fairly quiet in the evening. Day time noise is mostly the construction all over Zermatt - workers in little trucks, helicopters flying materials back and forth, tools in use. When last I was in Zermatt it was a tiny village. Now it's a small town growing ever larger.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Chen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. A few minutes from train station. Can see Matterhorn from window.
Stayed 1 night in Oct 2024

10/10 Excellent

Monica

Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view of the Matterhorn from our room balcony! It was unbelievable to have that site right outside our room every time we woke up or cared to look out the window! Excellent location!
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, close to the train station.
Stayed 1 night in Jul 2024

6/10 Okay

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
OK hotel, nothing special
Position and view good, I had view over the town rather than the Matterhorn. Otherwise, ok but nothing special
Stayed 1 night in Jul 2024

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.
Stayed 1 night in Jul 2024

10/10 Excellent

marianne

Stayed 5 nights in Jul 2024

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel in Zermatt for one night and it was amazing! I was very surprised at how central the hotel is within Zermatt. It is close to the river but also very close to the high street, which is full of restaurants and bars. Upon arrival, we were upgraded to have a room with a view of the Matterhorn, as well as breakfast being included. I would highly recommend this hotel to anyone staying in Zermatt and I would certainly stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Rob

Stayed 3 nights in Jun 2024

10/10 Excellent

mayur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel. Liked it.
Stayed 1 night in Jul 2024

8/10 Good

Lutfinisha

Stayed 1 night in Jun 2024

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.
Stayed 3 nights in May 2024

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.
Stayed 1 night in May 2024