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Hotel Firefly

4.0 star property
Family-friendly hotel with full-service spa and free breakfast
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Firefly

Exterior
Indoor pool, open 7:00 AM to 9:00 PM, pool loungers
Skylight Loft | Living area
Skylight Loft
Garden Suite

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Hot tub
  • Gym
  • Pool
  • Pet-friendly

Explore the area

Map
Schluhmattstrasse 55, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Rua Thai
    2 min walk
  • Zermatt Gornergratbahn Station
    12 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Fridge
  • 30 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Suite

Chalet Suite

Chalet Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 150 sq m
  • Mountain view
  • Sleeps 8
  • 4 King Beds

View all photos for Skylight Loft

Skylight Loft

Skylight Loft

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 250 sq m
  • Mountain view
  • Sleeps 12
  • 6 King Beds

View all photos for Maxi Suite Deluxe

Maxi Suite Deluxe

Maxi Suite Deluxe

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 130 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Maxi Suite Panorama

Maxi Suite Panorama

Maxi Suite Panorama

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 130 sq m
  • Sleeps 6
  • 3 King Beds

Similar properties

Exterior

BEAUSiTE Zermatt

Pool
Hot tub
Breakfast included
Spa
4.9 out of 5, Exceptional, (383)
The price is NZ$1,405
for 1 night
includes taxes & fees
14 Jan - 15 Jan
BEAUSiTE Zermatt

About the area

Zermatt

A family-friendly stay in Zermatt awaits you at Hotel Firefly. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. Highlights at this boutique hotel include a full-service spa, an indoor swimming pool and free cooked-to-order breakfast. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, Hot tub, sauna and pool loungers. Other amenities include free Wi-Fi in public areas, laundry facilities and ski storage. Each morning free breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .In the area of this 4-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt - Furi - 1 min walk
  • Zermatt-Furi Gondola - 5 min walk
  • Zermattā€“Sunnegga Funicular - 10 min walk
  • Sunnegga Ski Resort - 52 min drive

Getting around

  • Zermatt Gornergratbahn Station - 12 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ā€ŖRestaurant du Pont - ā€¬6 min walk
  • ā€ŖBrown Cow - pub - ā€¬9 min walk
  • ā€ŖOld Zermatt - ā€¬7 min walk
  • ā€ŖSchmuggler-Hƶhle Zermatt - ā€¬4 min walk
  • ā€ŖWhymper-Stube - ā€¬7 min walk

About this property

Hotel Firefly

Family-friendly hotel with full-service spa and free breakfast
Hotel Firefly offers its guests a full-service spa, an indoor pool, and a health club. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A hot tub, a sauna, and a terrace are also featured at the family-friendly Hotel Firefly.

This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 6 levels
  • Built in 2008
  • Cooked-to-order breakfast (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Hotel Firefly offers 16 accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Tempur-Pedic mattresses. Flat-screen televisions come with digital channels, video game consoles and Netflix. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, kitchenware and utensils and dishwashers. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include minibars and espresso makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to noon
  • A bar/lounge

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Piano
  • Rock climbing
  • Ropes course
  • Sauna
  • Ski passes
  • Ski storage
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • DVD player
  • Free cot
  • In-room kitchen
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with digital channels
  • IPod dock
  • Netflix
  • Streaming services
  • Video game console
  • Video games

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Hob
  • Kitchen
  • Minibar
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 30.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 150.00 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 150.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted.Ā 

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Firefly Hotel
Firefly Hotel Zermatt
Firefly Zermatt
Hotel Firefly Zermatt
Hotel Firefly Hotel
Hotel Firefly Zermatt
Hotel Firefly Hotel Zermatt

Frequently asked questions

Is there a spa on site at Hotel Firefly?

Yep, there is an onsite spa at Hotel Firefly. You'll enjoy services like massages.

Does Hotel Firefly have a pool?

Hotel Firefly has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Hotel Firefly?

Hotel Firefly features a full-service spa, a health club and an indoor pool. All guestrooms come with Tempur-Pedic beds and espresso makers.

What makes Hotel Firefly a romantic place to stay?

1 hot tub and a lounge bar, as well as comfy beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Firefly.

Is Hotel Firefly family-friendly?

You bet! With amenities such as an arcade and laundry facilities, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that Hotel Firefly is a hit with families.

Does Hotel Firefly serve breakfast?

Yeah, complimentary cooked-to-order brekkie is available daily from 7 AM to noon.

Is there a free airport shuttle available at Hotel Firefly?

No, Hotel Firefly does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Firefly?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Firefly?

Dogs are welcome at Hotel Firefly, with food and water bowls on offer.

Hotel Firefly Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 160 out of 172 reviews" "
Rating 8 - Good. 7 out of 172 reviews" "
Rating 6 - Okay. 0 out of 172 reviews" "
Rating 4 - Poor. 2 out of 172 reviews" "
Rating 2 - Terrible. 3 out of 172 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Yunyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff was super helpful!
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert, MUNDELEIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuffšŸ¤—. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I canā€™t say enough about The Firefly. Definitely going back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Spencer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

leslie, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Staff made the difference. Great attention to details. We will return.
Stayed 2 nights in Oct 2023

8/10 Good

Yuanna

Stayed 1 night in Sep 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place in Zermatt!
Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Stayed 2 nights in Jul 2023

10/10 Excellent

James, Hanover

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just Amazing!
Stayed 3 nights in Jul 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
Stayed 1 night in Jul 2023

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
Stayed 4 nights in Jun 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

nini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.

10/10 Excellent

Fahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Apr 2023

2/10 Terrible

Annette

Stayed 7 nights in Mar 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt.
Stayed 6 nights in Jan 2023