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Hotel Helvetia

2.0 star property
Skiing and dining in the mountains near Zermatt–Sunnegga Funicular
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Helvetia

Standard Double Room
Balcony
Exterior detail
Family Suite
Free daily buffet breakfast

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt - Furi
    1 min walk
  • Furi Ski Area
    1 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Economy Twin Room

Economy Twin Room

Economy Twin Room

Highlights

Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
Cable channels
Daily housekeeping
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Single Room

Single Room

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
Cable channels
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
Cable channels
Daily housekeeping
  • 15 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite

In-room safe, blackout curtains, free WiFi, bed sheets

Family Suite

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
  • 70 sq m
  • Sleeps 5
  • 5 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Heating
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
Cable channels
Daily housekeeping
  • 15 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

Similar properties

Exterior
Hotel Alpina
Pet-friendly
Free WiFi
Breakfast available
Housekeeping
4.3 out of 5, Excellent, (282)
The price is NZ$355
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Hotel Alpina

About the area

Zermatt

Hotel Helvetia puts you in the heart of Zermatt, within just a 10-minute stroll of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola. Highlights at this ski hotel include free buffet breakfast, a restaurant and a bar/lounge. .The restaurant, Restaurant Helvetia, serves Thai cuisine and is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas and ski storage. Each morning free breakfast is served. .With a stay at this Zermatt City Centre hotel, you'll be steps from Zermatt-Matterhorn Ski Paradise.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt - Furi - 1 min walk
  • Zermatt Visitor Center - 5 min walk
  • Zermatt–Sunnegga Funicular - 8 min walk
  • Zermatt-Furi Gondola - 9 min walk

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Brown Cow - pub - ‬2 min walk
  • ‪Restaurant du Pont - ‬2 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬1 min walk
  • ‪Old Zermatt - ‬1 min walk
  • ‪Stefanie's Creperie - ‬1 min walk

About this property

Hotel Helvetia

Skiing and dining in the mountains near Zermatt–Sunnegga Funicular
Hotel Helvetia helps provide the perfect ski holiday with ski storage, skiing lessons and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi.

This Zermatt hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Ski equipment storage
  • Ski equipment rentals
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Corner/local shop
  • Gift shop
  • ATM
  • On-site shopping
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Helvetia offers 14 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

Guests will receive key retrieval information
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Hotel Helvetia

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Eurocard and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Helvetia?

Hotel Helvetia offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Helvetia?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Helvetia on 20 Nov 2024 start from NZ$227.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Helvetia family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, it's no surprise that Hotel Helvetia is a hit with families.

Does Hotel Helvetia serve breakfast?

Yeah, complimentary buffet breakfast is on offer daily from 7 AM to 9:00 AM.

Is there a free airport shuttle available at Hotel Helvetia?

No, Hotel Helvetia does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Helvetia?

Yep, they've got a lounge bar and an onsite restaurant that serves Thai cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Helvetia?

Check-in begins at 2:00 PM. Check-out time is 10:30 AM.

Are pets allowed at Hotel Helvetia?

No, pets and service animals are not allowed.

Hotel Helvetia Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 130 out of 648 reviews" "
Rating 8 - Good. 267 out of 648 reviews" "
Rating 6 - Okay. 164 out of 648 reviews" "
Rating 4 - Poor. 58 out of 648 reviews" "
Rating 2 - Terrible. 29 out of 648 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Li

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Excellent location in the city center. Next to the church and the famous Hotel Monte Rosa. With a view of Matterhorn. However, the hotel is a very old wood building with very small rooms, no elevator, no English TV channel and poor WiFi.
Stayed 2 nights in Jun 2024

4/10 Poor

Agnieszka

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service
Location plus Negative, availability of staff
Stayed 1 night in Jun 2024

8/10 Good

Piyush

Liked: Cleanliness, staff & service, property conditions & facilities
When you visit the property do not carry big baggage
Stayed 1 night in Jun 2024

6/10 Okay

Zack

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was under construction but nice with an excellent location. The food options around were quite expensive which was expected. We spent majority of a day in the park with an excellent view of the Matterhorn (5 minute walk).
Stayed 1 night in May 2024

8/10 Good

Carole

Liked: Cleanliness, staff & service, room comfort
À typical building has we know in the mountains. A Little hold but comfortable
Stayed 1 night in May 2024

8/10 Good

An

Liked: Staff & service
Basic property. No stairs. Definitely dated and older but clean and works! One of the cheaper options in zermatt and had a 4 person bed room.
Stayed 1 night in May 2024

8/10 Good

nanrong

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice view balcony and good convenient
Stayed 1 night in May 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bradley T

Worked out great
Stayed 2 nights in Apr 2024

4/10 Poor

Jay

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean and tidy. This would have been a lovely stay however at midnight a drunk man was beating on the doors and screaming. I had to call the police. The problem with the rooms are that there is no door or entrance which safeguards the rooms. Anyone can walk up the stairs and did in this case.
Stayed 2 nights in Apr 2024

4/10 Poor

Bin, SAN FRANCISCO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Music noisy at night.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Beautiful, quaint, historic property, right on the main street in zurich. You can't beat it for charm and location. Clean, tidy. On the small side, but for the price i think it was great! It can be a bit noisy if your room is in the front and on a lower floor, but nothing a pair of Earplugs won't solve!
Stayed 1 night in Feb 2024

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel
Totally terrible hotel. There are no signs like Do not disturb. Staff entered our room on 2nd day to change bedsheets. I had valuables inside. On check out day they entered our room when we were having breakfast and took out the sheets and towels. I had not bathed yet. At 7am plus. 2nd time came in when we were in the room at 8am. Why are they coming in when we have not checked out? Bath area is on 2.5 x 2.5 feet.
Stayed 2 nights in Feb 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Central location, close to everything and breakfast included.
Stayed 2 nights in Jan 2024

4/10 Poor

Ivona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

2/10 Terrible

Xinmei

Stayed 1 night in Dec 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely old and basic hotel room with no frills. Shower head was broken.
Stayed 1 night in Dec 2023

8/10 Good

Hsu-Fen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

gail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely quaint hotel and we liked the room. However we had to check ourselves in and were disappointed with staff insisting on immediate cash payment when we went down for breakfast. The room was prepared for the next guests while we were at breakfast, including personal items being moved. This is not appropriate
Stayed 1 night in Dec 2023

10/10 Excellent

Novilla

Stayed 2 nights in Nov 2023

8/10 Good

William

Travelled with partner
Liked: Staff & service, amenities
Cozy, comfortable. Easy to check in. Staff pleasant. Continental breakfast was good. Cons-Noisy at night, bathroom issues but usable.
Stayed 1 night in Nov 2023

2/10 Terrible

Ria Luisa, Hayward

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Difficult to locate, you can see the sign in the street, but difficult to locate in the alley. No elevator, we were given rooms in the 4th floor, could you imagine carrying 3 big luggages and 2 carry-ons back and forth from the ground floor to the 4th in a very narrow wooden staircase? Never again will I book in this hotel. Shower holder is broken. Rooms are not soundproof, you can hear your neighbors. Not recommended.
Stayed 1 night in Oct 2023

4/10 Poor

Robb, Longwood

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is located in the middle of the main strasse in Zermatt, close to everything. The property is very old and currently under renovation (I think). The stairway is hard to climb and dangerous, often dark. The walls are bare drywall with exposed wiring. Our room on the fourth floor had a great view and a large shower, after that nothing good. The bed collapsed during the night, I fell through to the floor. The floors are on a slant and the bathroom has a small dangerous step to the toilet and shower from the sink. The on property staff is quite rude and showed no interest in the issues with the room. The housekeeper was pleasant and nice and did a good job. I checked out after the first night and found a new hotel. I have to say the owner, who is off property, did issue me a full refund and apologies. I am very grateful for his generosity. Perhaps the hotel will be better by next season. I hope so.
Stayed 3 nights in Oct 2023