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Hotel Helvetia

2.0 star property
Mountain ski retreat with restaurant and bar/lounge

Photo gallery for Hotel Helvetia

Standard Double Room
Family Suite
Exterior detail
Property entrance
Balcony

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Restaurant
The current price is NZ$270
includes taxes & fees
31 Mar - 1 Apr

Explore the area

Map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt - Furi
    ‪1 min walk‬
  • Furi Ski Area
    ‪1 min walk‬
  • Sion (SIR)
    ‪75 min drive‬

Room options

View all photos for Economy Twin Room

Economy Twin Room

Economy Twin Room

Highlights

Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Cable channels
In-room safe
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Single Room

Single Room

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Cable channels
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Cable channels
In-room safe
  • 15 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite

In-room safe, blackout curtains, free WiFi, bed sheets

Family Suite

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 70 sq m
  • Sleeps 5
  • 5 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Heating
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Cable channels
In-room safe
  • 15 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

Similar properties

Front of property

Hotel Bahnhof

  • Free WiFi
  • Housekeeping
4.5 out of 5, Wonderful, (331)
The price is NZ$331
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Hotel Bahnhof

About the area

Zermatt

Hotel Helvetia puts you in the heart of Zermatt, within just a 10-minute stroll of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola. Highlights at this ski hotel include free buffet breakfast, a restaurant and a bar/lounge. .The restaurant, Restaurant Helvetia, serves Thai cuisine and is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas and ski storage. Each morning free breakfast is served. .With a stay at this Zermatt City Centre hotel, you'll be steps from Zermatt-Matterhorn Ski Paradise.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 1 min walk - 0.1 km
  • Zermatt Visitor Center - 5 min walk - 0.5 km
  • Zermatt–Sunnegga Funicular - 8 min walk - 0.7 km
  • Zermatt-Furi Gondola - 9 min walk - 0.8 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Restaurant du Pont - ‬2 min walk
  • ‪Brown Cow - pub - ‬2 min walk
  • ‪Old Zermatt - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬1 min walk
  • ‪Stefanie's Creperie - ‬1 min walk

About this property

Hotel Helvetia

Mountain ski retreat with restaurant and bar/lounge
Hotel Helvetia helps provide the perfect ski holiday with ski storage, skiing lessons and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi.

This Zermatt hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Ski equipment storage
  • Ski equipment rentals
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Corner/local shop
  • Gift shop
  • ATM
  • On-site shopping
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Helvetia offers 14 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

Guests will receive key retrieval information
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Hotel Helvetia

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Eurocard and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Helvetia?

Hotel Helvetia offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Helvetia?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Hotel Helvetia on 31 Mar 2025 start from NZ$254.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Helvetia family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, it's no surprise that Hotel Helvetia is a hit with families.

Does Hotel Helvetia serve breakfast?

Yeah, complimentary buffet breakfast is on offer daily from 7 AM to 9:00 AM.

Is there a free airport shuttle available at Hotel Helvetia?

No, Hotel Helvetia does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Helvetia?

Yep, they've got a lounge bar and an onsite restaurant that serves Thai cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Helvetia?

Check-in begins at 2:00 PM. Check-out time is 10:30 AM.

Are pets allowed at Hotel Helvetia?

No, pets and service animals are not allowed.

Hotel Helvetia Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 137 out of 677 reviews
Rating 8 - Good. 275 out of 677 reviews
Rating 6 - Okay. 169 out of 677 reviews
Rating 4 - Poor. 61 out of 677 reviews
Rating 2 - Terrible. 35 out of 677 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sitakanta

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad hotel
Stayed 1 night in Nov 2024

2/10 Terrible

Kirk

Rock Music non-stop to 3:30 AM
Stayed 4 nights in Nov 2024

8/10 Good

Bonnie

Travelled with partner
Liked: Cleanliness
Free breakfast was nice. Shower was very small and the shower head would not stay in position.
Stayed 2 nights in Nov 2024

10/10 Excellent

Siddharth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay and would recomment anyone travelling to Zermatt.
Stayed 1 night in Oct 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness
I guess the hotel was okay for the price. The challenge was going up the stairs with our heavy luggage. The triple room had only two double beds together. The shower room was so small I kept banging my arm while soaping. Positive side is that it’s where all the shops are located & walking distance to view the Matterhorn.
Stayed 1 night in Oct 2024

8/10 Good

John

Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Marsha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is quite run down and needs updates. The room for 3 adults was small, but we managed. The shower was not very good.
Stayed 1 night in Sep 2024

10/10 Excellent

Jackson

Stayed 1 night in Sep 2024

6/10 Okay

Rex

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The owner was kind and accommodating.
Stayed 1 night in Sep 2024

8/10 Good

PHANTHIP

Stayed 1 night in Sep 2024

2/10 Terrible

Kenneth

Travelled with partner, Travelled with group
The location was ideal. Breakfast being included. The stairs were narrow and many. Not recommended for ederly. Sharing a balcony with neighbouring room. Very basic room.
Stayed 1 night in Sep 2024

6/10 Okay

Gregory

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No real front desk. The first interaction was from someone in the restaurant “what’s your name take your key “ Room was on the 4th floor no elevator and no one offered to help. The room was barely big enough for the bed. We needed an adapter but there was no one to help. We asked at a pharmacy and they helped us. When we told them where we were staying they said “Oh, that’s not a hotel “. We agree
Stayed 2 nights in Sep 2024

4/10 Poor

Janet

Disliked: Staff & service, amenities, property conditions & facilities
If you want to sleep at night do not stay here. The hotel is rated as a 3 star, but I would give it a 1 star. It’s located above a noisy bar that is loud at night and has no sound proofing. I would not recommend this hotel
Stayed 1 night in Sep 2024

4/10 Poor

Kris

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Benny, Irving

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Amir

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great location, the room was a little bit small but we were out most of the time. r I should add on the street people were singing and laughing late into the night. It woke us up and the kids had a little bit of hard time sleeping.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Li

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Excellent location in the city center. Next to the church and the famous Hotel Monte Rosa. With a view of Matterhorn. However, the hotel is a very old wood building with very small rooms, no elevator, no English TV channel and poor WiFi.
Stayed 2 nights in Jun 2024

4/10 Poor

Agnieszka

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service
Location plus Negative, availability of staff
Stayed 1 night in Jun 2024

8/10 Good

Piyush

Liked: Cleanliness, staff & service, property conditions & facilities
When you visit the property do not carry big baggage
Stayed 1 night in Jun 2024

6/10 Okay

Zack

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was under construction but nice with an excellent location. The food options around were quite expensive which was expected. We spent majority of a day in the park with an excellent view of the Matterhorn (5 minute walk).
Stayed 1 night in May 2024

8/10 Good

Carole

Liked: Cleanliness, staff & service, room comfort
À typical building has we know in the mountains. A Little hold but comfortable
Stayed 1 night in May 2024

8/10 Good

An

Liked: Staff & service
Basic property. No stairs. Definitely dated and older but clean and works! One of the cheaper options in zermatt and had a 4 person bed room.
Stayed 1 night in May 2024