2/10 Terrible
Molly
Travelled with group
15 Aug 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel I’ve ever stayed in
HORRIFIC! The kinder of the two employees I interacted with helped a lot and she was great, but the first woman I dealt with does not belong in hospitality. I arrived with two people in a room both only fitting one and set for one. It was also almost 30 degrees in there. This woman tried to convince me I was wrong about the room being set for one and refused to give me a fan when I asked. I found out the next day the hotel does have fans. So she knew we were in this attic closet of a room in a bed and space for one in high temperatures and offered no help as we stayed up through the night sweating and squeezing into a twin bed set for one. When I asked to cancel since they couldn’t offer a room to fit us she rudely said I’d be charged. No empathy. No solutions. What a horrible human being. That said, be warned, the “wispy” room means EXTREMELY small and room 41 is the size of a walk in closet with a small window that can only be slightly opened. The pillows are terrible and our bathroom sink was clogged. The bathroom door didn’t stay closed no matter what we did so you have to go and keep a hand or foot on it. The shower door is smaller than it should be so your bathroom will be soaked with each shower.
Molly
Stayed 3 nights in Aug 2024