6/10 Okay
Wanda
Travelled with family
5 Aug 2024
My daughter and I had one night stay. The day of departure, we booked a tour around the hotel office hours of 10-6 as we needed to leave our bags. We waited for 35 minutes at the office, until 10:35. Our tour was at 11. While waiting we sent an email and received no response. Email I received informed there would be someone there from 10:00 to 6:00 for clients who would like to leave their luggage. We ended up leaving our luggage with a couple who was able to wait longer. When we returned to leave the staff told us she arrived at 10:45. I find this not good customer service.
Wanda
Stayed 1 night in Jul 2024