Bahia Principe Grand Tulum - All Inclusive

4.0 star property
Family-friendly beachfront location with 3 outdoor pools

Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Game room
View from room
1 bedroom, in-room safe, desk, laptop workspace
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar

Explore the area

Map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Riviera Maya Golf Club
    ‪16 min walk‬
  • Akumal Beach
    ‪11 min drive‬
  • Half Moon Bay
    ‪17 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪70 min drive‬

Room options

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • Partial ocean view
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 35 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • Partial ocean view
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • Partial ocean view
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • Partial ocean view
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • Partial ocean view
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Blackout curtains
Ceiling fan
  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Akumal

An all-inclusive stay in Akumal awaits you at Bahia Principe Grand Tulum - All Inclusive. Within a 20-minute stroll, you'll find Riviera Maya Golf Club and Aktun Chen. Highlights at this beachfront property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at SPA Bahia Principe can include beachside massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Yucatan, serves international cuisine and is open for breakfast, lunch and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find umbrellas, and enjoy the 5 outdoor tennis courts and golf course. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include a marina, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Akumal property include Xel-Há Park and Akumal Beach.

What's nearby

  • Dolphinaris Tulum - 7 min walk - 0.6 km
  • Riviera Maya Golf Club - 16 min walk - 1.4 km
  • Aktun Chen - 16 min walk - 1.4 km
  • Akumal Beach - 11 min drive - 5.0 km
  • Half Moon Bay - 17 min drive - 6.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 70 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬16 min walk
  • ‪Restaurante Yucatan - ‬4 min walk
  • ‪Restaurante Arlequin - ‬10 min walk
  • ‪Piscis snack bar - ‬17 min walk
  • ‪Los Corales - ‬17 min walk

About this property

Bahia Principe Grand Tulum - All Inclusive

Family-friendly beachfront location with 3 outdoor pools
Bahia Principe Grand Tulum - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Summer fun is a breeze at Bahia Principe Grand Tulum - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 4-star Akumal property is smoke free.

  • 978 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Bahia Principe Grand Tulum - All Inclusive offers 978 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

SPA Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Marina
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Frequently asked questions

What is the cancellation policy at Bahia Principe Grand Tulum - All Inclusive?

Bahia Principe Grand Tulum - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Grand Tulum - All Inclusive?

Yep, Bahia Principe Grand Tulum - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Grand Tulum - All Inclusive?

The closest beach to Bahia Principe Grand Tulum - All Inclusive is Akumal Beach (3.3 km).

Is there a spa on site at Bahia Principe Grand Tulum - All Inclusive?

Yep, SPA Bahia Principe is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Bahia Principe Grand Tulum - All Inclusive have a pool?

Yep, and guests love it! Bahia Principe Grand Tulum - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Bahia Principe Grand Tulum - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Grand Tulum - All Inclusive?

Bahia Principe Grand Tulum - All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths and room service.

What makes Bahia Principe Grand Tulum - All Inclusive a romantic place to stay?

1 hot tub and a private beach, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Grand Tulum - All Inclusive.

Is Bahia Principe Grand Tulum - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Bahia Principe Grand Tulum - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Bahia Principe Grand Tulum - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Grand Tulum - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Grand Tulum - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Grand Tulum - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Bahia Principe Grand Tulum - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Grand Tulum - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Grand Tulum - All Inclusive?

Yep, Bahia Principe Grand Tulum - All Inclusive has a 27-hole golf course. Golf lessons, mini golf, golf carts and golf clubs are also available.

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 753 out of 1422 reviews
Rating 8 - Good. 344 out of 1422 reviews
Rating 6 - Okay. 168 out of 1422 reviews
Rating 4 - Poor. 81 out of 1422 reviews
Rating 2 - Terrible. 76 out of 1422 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kassandra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Jan 2025

10/10 Excellent

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Gulseren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff service
Stayed 4 nights in Jan 2025

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was genuinely so helpful, even when I asked them things that were not in their department. Loved the restaurants. Loved how CLEAN it was. Loved the three different beach options. Brilliant! Will be back!
Stayed 6 nights in Jan 2025

10/10 Excellent

Henrik

Liked: Staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort! Visited for a week in Jan. with our kids (21, 19, 15) and enjoyed our stay. We did two rooms to better accommodate and give space and that worked well for us. We did junior suites. One room the air conditioning was plenty cold and comfortable and the other was a bit warm and humid feeling but still fine for sleeping in and that's all we did in the rooms. We probably could have asked for maintenance but didn't feel it was that necessary. Rooms were clean and in great condition. Housekeeping was wonderful. A la carte restaurants (La Tortuga and Don Pablo) were superb. Buffet was good and we had plenty, the food temp could be hotter if I were to make a suggestion. Staff was amazing, super friendly and working hard always to make sure guests were well taken care of. Pools were huge, clean, and fun. Beach was gorgeous! The beach out in front of Tulum was quite breezy with a lot of wave action but that was fun for us. If you wanted to snorkel and calmer seas you could walk down and use the beach at Coba and we did that as well and saw lots of cool fish. We had a wonderful stay and recommend!
Stayed 5 nights in Jan 2025

8/10 Good

Mariseli

Travelled with partner
Liked: Cleanliness
I am truly disappointed in the lack of staff service and dinning accommodation. To have a dinner the staff insisted we needed to buy a bottle of alcohol. My husband and I dont drink alcohol due to him being diabetic. We never got dinning accommodation and it was disappointing given the amount of money we paid.
Stayed 3 nights in Jan 2025

8/10 Good

Neda Hamedani

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

2/10 Terrible

Stefany

Disliked: Cleanliness, staff & service, property conditions & facilities
WORST RESORT! STAY AWAY. We booked this resort based on the good reviews of the resort but our family holiday was a complete nightmare for 2 weeks. We were a group of 10 and experienced the worst stay. Terrible experience upon arrival, rude check in staff. It took over 2 hours to check in and switch rooms so my family and I can be on the same floor. Rooms are dirty, outdated, damp, mold all over the showers, water goes everywhere after you shower you have to constantly dry the floors, dust in the rooms. The food was so bad, one of our family member got food poisoning from eating the seafood. The food in the buffet is so bad they leave it out for so long. No entertainment on Christmas, Zero communication on the New Year’s party. It was such a shame to have spent the amount of money we paid for the poor service and quality. Also, another thing that was upsetting they had people painting in the balcony area without properly informing us. Once they were done they left the whole area dirty. The staff in the Brazilian restaurant extremely rude, my husband asked for a well done steak and the staff member replied with tomorrow, tomorrow and walked away very rude and not friendly we left the restaurant without eating.
Stayed 12 nights in Dec 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The size of whole property
Stayed 7 nights in Jan 2025

10/10 Excellent

Charles Edgar Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Jan 2025

10/10 Excellent

Dmitri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room and staff were great! The options of pools were many - never felt too crowded even over NYE week. Lots of food options but need to book your ala carte dinners early. The best feature for families is the Kids Club - our kids enjoyed the program very much and wanted to go back for several days. The Kids Club staff energy and enthusiasm make it a very special program and will be the main reason we would return!
Stayed 6 nights in Dec 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 7 nights in Jan 2025

10/10 Excellent

Stacey

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and a positive experience!
Stayed 5 nights in Jan 2025

8/10 Good

Kaitlyn, BLOOMFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Dec 2024

10/10 Excellent

Semaj Makhi, Philadelphia

Stayed 3 nights in Dec 2024

8/10 Good

Andrew Rabaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
More a la carte dinners would be nice, also the day time food at the little restaurants around the resort could be better, the salsa was very good and bartenders were exceptional
Stayed 7 nights in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Heather

Stayed 4 nights in Dec 2024

2/10 Terrible

Simeon

Disliked: Cleanliness, staff & service
My wife had the unfortunate experience of being grabbed in a sexual manner by the staff member. We approached front desk and filed a formal complaint with management, who took their time in finding the surveillance footage, but couldn’t provide us with the footage of the time of the incident. They did nothing for us and we were left to try and deal with this on our own! We unfortunately were not the only ones to suffer this disgraceful act as we found out during the remainder of our stay. There were a lot of amazing staff members there who tried to make the rest of our stay somewhat enjoyable, but to try and move on from an act this disgusting was impossible. We no longer felt safe, supported or all included!! Beware!!!! We would not recommend this resort to anyone
Stayed 7 nights in Dec 2024

10/10 Excellent

BHAVIK, Somerset

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome property... one of the great place to stay around.
Stayed 5 nights in Nov 2024

10/10 Excellent

Juan Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, beautiful ,clean ,good food, excellent staff , very friendly . New Years Buffet was Excellent ,never expected that quality and diversity of plates . New years party was incredible, very good planed ! I definately Come back next year for the Holiday Season !!
Stayed 6 nights in Dec 2024

10/10 Excellent

heloisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Great food
Stayed 3 nights in Jan 2025

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has beautiful grounds. The staff is working hard, but I think they are overwhelmed bc it takes a while for the service and often they forget you have to wait for a while. Rooms are not very clean even with daily service.
Stayed 7 nights in Dec 2024

8/10 Good

Jenell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the two room suite for our family of five.
Stayed 7 nights in Dec 2024