Bahia Principe Grand Tulum - All Inclusive

4.0 star property
Property with private beach and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Aerial view
1 bedroom, in-room safe, desk, laptop workspace
7 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • On private beach
    On private beach
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • All-inclusive
    All-inclusive

Explore the area

Map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Dolphinaris Tulum
    7 min walk
  • Riviera Maya Golf Club
    16 min walk
  • Aktun Chen
    16 min walk
  • Tulum Intl. Airport (TQO)
    70 min drive

Room options

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 35 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

About the area

Akumal

An all-inclusive stay in Akumal awaits you at Bahia Principe Grand Tulum - All Inclusive. Within a 20-minute stroll, you'll find Riviera Maya Golf Club and Aktun Chen. Highlights at this beachfront property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at SPA Bahia Principe can include beachside massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Yucatan, serves international cuisine and is open for breakfast, lunch and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find umbrellas, and enjoy the 5 outdoor tennis courts and golf course. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include a marina, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Akumal property include Xel-Há Park and Akumal Beach.

What's nearby

  • Dolphinaris Tulum - 7 min walk
  • Riviera Maya Golf Club - 16 min walk
  • Aktun Chen - 16 min walk
  • Akumal Beach - 11 min drive
  • Half Moon Bay - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 70 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬16 min walk
  • ‪Restaurante Arlequin - ‬10 min walk
  • ‪Restaurante Yucatan - ‬4 min walk
  • ‪Los Corales - ‬17 min walk
  • ‪Piscis snack bar - ‬17 min walk

About this property

Bahia Principe Grand Tulum - All Inclusive

Property with private beach and full-service spa
Bahia Principe Grand Tulum - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Summer fun is a breeze at Bahia Principe Grand Tulum - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 4-star Akumal property is smoke free.

  • 978 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Bahia Principe Grand Tulum - All Inclusive offers 978 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

SPA Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Marina
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Frequently asked questions

What is the cancellation policy at Bahia Principe Grand Tulum - All Inclusive?

Bahia Principe Grand Tulum - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Grand Tulum - All Inclusive?

Yep, Bahia Principe Grand Tulum - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Grand Tulum - All Inclusive?

The closest beach to Bahia Principe Grand Tulum - All Inclusive is Akumal Beach (3.3 km).

Is there a spa on site at Bahia Principe Grand Tulum - All Inclusive?

Yep, SPA Bahia Principe is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Bahia Principe Grand Tulum - All Inclusive have a pool?

Yep, and guests love it! Bahia Principe Grand Tulum - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Bahia Principe Grand Tulum - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Grand Tulum - All Inclusive?

Bahia Principe Grand Tulum - All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths and room service.

What makes Bahia Principe Grand Tulum - All Inclusive a romantic place to stay?

1 hot tub and a private beach, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Grand Tulum - All Inclusive.

Is Bahia Principe Grand Tulum - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Bahia Principe Grand Tulum - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Bahia Principe Grand Tulum - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Grand Tulum - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Grand Tulum - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Grand Tulum - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Bahia Principe Grand Tulum - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Grand Tulum - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Grand Tulum - All Inclusive?

Yep, Bahia Principe Grand Tulum - All Inclusive has a 27-hole golf course. Golf lessons, mini golf, golf carts and golf clubs are also available.

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 732 out of 1373 reviews" "
Rating 8 - Good. 328 out of 1373 reviews" "
Rating 6 - Okay. 156 out of 1373 reviews" "
Rating 4 - Poor. 77 out of 1373 reviews" "
Rating 2 - Terrible. 80 out of 1373 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very great experience - but needs to have more entertainments and shows. Lobby area was a bit too hot. Restaurant reservation was an issue, it was hard to book a restaurant of our choice and time. Otherwise overall excellent kids area to play and family friendly resort. Lovely staffs and we would come again
Stayed 7 nights in Jul 2024

6/10 Okay

christopher

Liked: Cleanliness
You only get 3 a la cart meals if staying for 7 nights not a true all inclusive resort
Stayed 7 nights in Jul 2024

8/10 Good

Roxanna

Stayed 4 nights in Jul 2024

8/10 Good

Yesica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was always friendly and willing to assist our group of 12. Thank you for making our stay a memorable and happy one. We all had a great time.
Stayed 6 nights in Jul 2024

8/10 Good

Luis enrique

Travelled with family
Todo
Stayed 3 nights in Jul 2024

8/10 Good

jennifer

Liked: Staff & service
Lots of space and pools nice. Buffet ok but no hand sanitizer anywhere in the restaurant. The restaurant isn’t air conditioned and full of mosquitoes. Rooms a good size but very basic. Check out very slow process. Overall it’s a nice hotel but pushing it to rate it 5 star. A decent 4 star in my opinion.
Stayed 5 nights in Jul 2024

8/10 Good

Adrena

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

4/10 Poor

Peter

Stayed 8 nights in Jul 2024

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Imelda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Dining options other than the buffet were limited. Dined at Cozumel and food was cold, took forever to get the food. Tried making reservation for Tequila restaurant and it was not available but it was closed most of the time.
Stayed 7 nights in Jul 2024

6/10 Okay

Nikolas

Travelled with partner
Liked: Cleanliness, staff & service
Staff is nice enough I didn’t like that they tried to sell me their gold package my entire trip very aggressive salesmen I spent a lot of money to go there and they try to make more off me. Food wasn’t the greatest either.
Stayed 6 nights in Jul 2024

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the readily available transportation on property
Stayed 3 nights in Jul 2024

6/10 Okay

Alexis Johanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible phone costumer service. Kids pooping in the pools
Stayed 5 nights in Jul 2024

2/10 Terrible

Beatriz

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2024

4/10 Poor

Christopher

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities
I recently stayed at the resort and, unfortunately, my experience was far from satisfactory. From the moment I checked in, there were issues that significantly impacted my stay. Firstly, the check-in process was incredibly slow and disorganized. The staff seemed overwhelmed and uninterested, which set a negative tone right from the start. Despite my reservation, my room was not ready, and I had to wait over an hour without any clear communication or apologies. The room itself was disappointing. It was not as clean as expected, with visible dust and stains on the carpet and furniture. The amenities were outdated, and the air conditioning was barely functional, making the room uncomfortable. Additionally, the service throughout my stay was subpar. Housekeeping was inconsistent, often forgetting to restock basic necessities like towels and toiletries. When I called the front desk to address these issues, I was met with unhelpful and rude responses. The resort’s dining options were also a letdown. The food quality was poor, and the service was slow. Overall, my stay at the resort was highly disappointing. The lack of cleanliness, outdated facilities, and poor customer service made it a frustrating experience. I would not recommend this resort to others and will be looking for alternative accommodations in the future.
Stayed 4 nights in Jul 2024

6/10 Okay

Edmond

Travelled with family and small children
Disliked: Staff & service
Great beaches, pools, and shows.
Stayed 7 nights in Jul 2024

10/10 Excellent

Mevlida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. Property is clean, the room accommodations for a family of 5 was ideal.
Stayed 6 nights in Jul 2024

4/10 Poor

Hector Jr.

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the resort and, unfortunately, my experience was far from satisfactory. From the moment I checked in, there were issues that significantly impacted my stay. Firstly, the check-in process was incredibly slow and disorganized. The staff seemed overwhelmed and uninterested, which set a negative tone right from the start. Despite my reservation, my room was not ready, and I had to wait over an hour without any clear communication or apologies. The room itself was disappointing. It was not as clean as expected, with visible dust and stains on the carpet and furniture. The amenities were outdated, and the air conditioning was barely functional, making the room uncomfortable. Additionally, the service throughout my stay was subpar. Housekeeping was inconsistent, often forgetting to restock basic necessities like towels and toiletries. When I called the front desk to address these issues, I was met with unhelpful and rude responses. The resort’s dining options were also a letdown. The food quality was poor, and the service was slow. Overall, my stay at the resort was highly disappointing. The lack of cleanliness, outdated facilities, and poor customer service made it a frustrating experience. I would not recommend this resort to others and will be looking for alternative accommodations in the future.
Stayed 3 nights in Jul 2024

6/10 Okay

Jasmine

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I recently stayed at the resort and, unfortunately, my experience was far from satisfactory. From the moment I checked in, there were issues that significantly impacted my stay. Firstly, the check-in process was incredibly slow and disorganized. The staff seemed overwhelmed and uninterested, which set a negative tone right from the start. Despite my reservation, my room was not ready, and I had to wait over an hour without any clear communication or apologies. The room itself was disappointing. It was not as clean as expected, with visible dust and stains on the carpet and furniture. The amenities were outdated, and the air conditioning was barely functional, making the room uncomfortable. Additionally, the service throughout my stay was subpar. Housekeeping was inconsistent, often forgetting to restock basic necessities like towels and toiletries. When I called the front desk to address these issues, I was met with unhelpful and rude responses. The resort’s dining options were also a letdown. The food quality was poor, and the service was slow. Overall, my stay at the resort was highly disappointing. The lack of cleanliness, outdated facilities, and poor customer service made it a frustrating experience. I would not recommend this resort to others and will be looking for alternative accommodations in the future.
Stayed 4 nights in Jul 2024

6/10 Okay

Magali, Ontario

Travelled with family
Liked: Cleanliness, staff & service
Only one buffet was open. They need more employees at the buffet and they need to monitor guests and enforce buffet etiquette. Some people were touching the food and putting it back on the trays or eating it there, licking their fingers and grabbing more. Unacceptable.
Stayed 7 nights in Jul 2024

8/10 Good

Nancy M

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Family friendly and great for kids. I was disappointed as well as my girls to find the water slide area shut down for our whole stay. Booked this hotel for the slide.
Stayed 4 nights in Jul 2024

8/10 Good

Ruben David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice. We had a great view by the beach. I liked that you could find food somewhere after hours, and we loved the shows and entertainment. We didn’t like was the fact that the a-la-crate dinners were almost fully booked when we arrived. It would have been nice if they would have let us reserve those dinners over the phone before we arrived, especially because we went during the week of July 4th. Lastly, we did not like that the housekeeping would enter our room even when we had the do not disturb sign on the door. That happened multiple times, and it was annoying.
Stayed 8 nights in Jun 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 4 nights in Jul 2024

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Our stay was fantastic! If I have one critique, it was the lack of air conditioning in the dining areas. The staff was amazing! They were all very nice, helpful, and friendly.
Stayed 7 nights in Jul 2024

10/10 Excellent

Liusmy

Stayed 6 nights in Jul 2024