4/10 Poor
Kylie
Travelled with partner
1 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't recommend! We travel a lot & honestly I've never ever come across such terrible rude staff. Didn't even say hello, arrived at 12 noon & said checkin is 4pm, didn't even look up room type to check etc. I know they had free rooms night before because I checked for last min bookings at 11pm, she just didn't want to budge. No arguments from us we knew what we were dealing with right from not getting an hi- so I asked what to do in area until then? answer was go to information centre & ask lol. Then I asked well where is that? Honestly the attitude was so horrid, it was laughable & we thought are we being pranked or something. The carpet smelt really bad & needs shampooing. I had bites lower legs to i honestly think it had fleas in carpet. Wall paper patches in bathroom to cover punch holes & notice on wall saying if we need to dispose needles ask reception. Really noisy with domestic dusputes at 1am, trains all night.
Only good thing was bed was comfortable.
Kylie
Stayed 1 night in Aug 2024