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Akra Antalya

5.0 star property
Luxury hotel on the beach, with indoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Akra Antalya

Private beach, beach umbrellas, beach towels, scuba diving
View from room
Building design
Premium bedding, minibar, in-room safe, desk
Private beach, beach umbrellas, beach towels, scuba diving

Reviews

9.2 out of 10

Wonderful

Popular amenities

Explore the area

Map
Lara Yolu, Antalya, Antalya, 07100
  • Medicalpark Antalya Hastane Kompleksi
    3 min drive
  • Shemall Shopping Center
    3 min drive
  • Shakespeare Coffee & Bistro
    3 min walk
  • Antalya (AYT-Antalya Intl.)
    23 min drive

Room options

View all photos for Panorama Suite (Urban Chic Lounge Access)

Panorama Suite (Urban Chic Lounge Access)

Panorama Suite (Urban Chic Lounge Access)

Highlights

Balcony
Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
  • 210 sq m
  • Sea view
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

View all photos for Skyline Suite

Eco-friendly toiletries, hair dryer, dressing gowns, slippers

Skyline Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 56 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Mediterranean Suite with Living Room

Mediterranean Suite with Living Room

Mediterranean Suite with Living Room

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 56 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Ocean Suite (Urban Chic Lounge Access)

Premium bedding, minibar, in-room safe, desk

Ocean Suite (Urban Chic Lounge Access)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Smart TV
  • 135 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Infinity Suite (Urban Chic Lounge Access)

Infinity Suite (Urban Chic Lounge Access)

Infinity Suite (Urban Chic Lounge Access)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Smart TV
  • 98 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Single Murphy Bed

View all photos for Honeymoon Suite, Sea View

Premium bedding, minibar, in-room safe, desk

Honeymoon Suite, Sea View

Highlights

Balcony
Separate sitting area
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Sea View (Grand)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Sea View (Grand)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 38 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Connection Room with Sea View

Premium bedding, minibar, in-room safe, desk

Connection Room with Sea View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 60 sq m
  • Sea view
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

View all photos for Grand Family Room, Sea View

Premium bedding, minibar, in-room safe, desk

Grand Family Room, Sea View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 68 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Honeymoon Room, 1 Bedroom, Sea View

Premium bedding, minibar, in-room safe, desk

Honeymoon Room, 1 Bedroom, Sea View

Highlights

Balcony
Air conditioning
Smart TV
Pillow menu
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, City View

Highlights

Balcony
Air conditioning
Smart TV
Pillow menu
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Room, Sea View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Sea View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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Building design

Akra V Hotel

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Air conditioning
Laundry
4.5 out of 5, Wonderful, (573)
The price is NZ$208
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Akra V Hotel

About the area

Antalya

Akra Antalya places you in the heart of Antalya, connected to the convention centre and 2.4 km (1.5 mi) from Shemall Shopping Center. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages, body scrubs and facials along with access to the sauna and hot tub. The restaurant, Asmani Restaurant, serves international cuisine and is open for dinner. Urban Social Lounge is the hotel's own lobby lounge. Spend the day at the private beach where you'll find umbrellas, and enjoy the on-site indoor swimming pool and free kids' club. Business travelers can take advantage of 12 meeting rooms, a conference centre, and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. Buffet breakfast is available daily between 7:00 AM and noon. There's also limited parking, along with the convenience of car rentals on site. .With a stay at this 5-property class Lara hotel, you'll be 2.8 km (1.8 mi) from Ataturk's Hosue Museum and 2.9 km (1.8 mi) from Karaalioglu Park.

What's nearby

  • Shemall Shopping Center - 3 min drive
  • Terra City Shopping Center - 5 min drive
  • Hadrian's Gate - 6 min drive
  • Antalya Archeological Museum - 8 min drive
  • Konyaalti Beach Park - 17 min drive

Getting around

  • Antalya (AYT-Antalya Intl.) - 23 min drive

Restaurants

  • ‪Pablito Bistro - ‬8 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Soho Club - ‬3 min walk
  • ‪Başka Ol - ‬2 min walk
  • ‪Antalyaspor Taraftarları Büfesi - ‬4 min walk

About this property

Akra Antalya

Luxury hotel on the beach, with indoor pool
Simply step outside to unwind on the hotel's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Akra Antalya such as a complimentary children's club and a seasonal outdoor pool.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, a health club and a hot tub.

Smoking is allowed in designated areas at this 5-star Antalya hotel.

  • 1 building
  • 471 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1989
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
Akra Antalya offers 471 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Languages

English, French, German, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: TRY 950 to 1,000 for adults and TRY 950 to 1,000 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asmani Restaurant
  • Başka Ol
  • Pablito Bistro
  • Panora Restaurant (Main)
  • Urban Social Lounge

Things to do

  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Indoor pool
  • Padel
  • Piano
  • Pilates classes
  • Sauna
  • Scuba diving
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Baby bath
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting
  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Stroller

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • Hardwood flooring in room
  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book a Honeymoon room type must present a valid marriage certificate to receive the benefits. The property reserves the right to amend the rate if valid proof is not provided.

Renovations and closures

The following facilities or services will be unavailable from October 27 2024 to March 27 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • One of the swimming pools
  • Beach
  • Breakfast
  • Business centre
  • Children's club
  • Daily housekeeping
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
  • Recreation facilities
  • Sauna
  • Shuttle services
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Supervised childcare
  • Tennis courts
The following facilities will be closed during November, December, January, February and March:
  • One of the swimming pools
The property will be renovating from 27 October 2024 to 27 March 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business centre
  • Dining venue
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool
  • Tennis courts
 

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately TRY 950 to 1000 for adults and TRY 950 to 1000 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy, plus eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

Property Registration Number 2493

We should mention

  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Akra Barut
Akra Barut Antalya
Akra Barut Hotel
Akra Barut Hotel Antalya
Barut Akra
Antalya Dedeman Hotel
Akra Hotel Antalya
Dedeman Hotel Antalya
Akra Antalya
Akra Hotel
Akra Antalya Hotel
Akra Antalya Antalya
Akra Antalya Hotel Antalya

Frequently asked questions

What is the cancellation policy at Akra Antalya?

Akra Antalya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Akra Antalya?

Onsite parking is limited.The parking area will be unavailable from 27 October 2024 to 27 March 2025 (dates subject to change).

Are there any beaches close to Akra Antalya?

Yep, Akra Antalya is a short 9-minute walk from İnciraltı Beach. Fun beach activities include scuba diving. The beach will be unavailable from October 27 2024 until March 27 2025 (dates subject to change).

Is there a spa on site at Akra Antalya?

Yep, there is an onsite spa at Akra Antalya. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments. The Spa/Beauty services will be unavailable from October 27 2024 to March 27 2025 (dates subject to change).

Does Akra Antalya have a pool?

Yep, and guests love it! Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from April to October. One of the swimming pools will be unavailable from October 27 2024 to March 27 2025 (dates subject to change). The property will be renovating the swimming pool from October 27 2024 until March 27 2025 (completion date subject to change).

What luxury perks are available at Akra Antalya?

Akra Antalya features a private beach, a full-service spa and a health club. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Akra Antalya a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Akra Antalya.

Is Akra Antalya family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and childcare services in the guestrooms, it's no surprise that Akra Antalya is a hit with families.

Does Akra Antalya serve breakfast?

You bet, travelers love the buffet brekkie here! Offered daily between 7:00 AM and noon, this is the spot to fuel up for a day full of adventure. Please note that breakfast will unavailable between October 27 2024 and March 27 2025 (subject to change).

Is there a free airport shuttle available at Akra Antalya?

No, Akra Antalya does not offer an airport shuttle service.

Is there a bar or restaurant at Akra Antalya?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone? One of the dining venues will be unavailable from October 27 2024 to March 27 2025 (dates subject to change). The property will be renovating its dining venue from October 27 2024 until March 27 2025 (completion date subject to change).

What time are check-in & check-out at Akra Antalya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Akra Antalya?

No, pets are not allowed.

Akra Antalya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1038 out of 1377 reviews" "
Rating 8 - Good. 196 out of 1377 reviews" "
Rating 6 - Okay. 78 out of 1377 reviews" "
Rating 4 - Poor. 33 out of 1377 reviews" "
Rating 2 - Terrible. 32 out of 1377 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Adeeb

Travelled with partner
Liked: Cleanliness, amenities
Staff needs to be more welcoming and hospitable
Stayed 4 nights in Sep 2024

10/10 Excellent

Aamir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel , staff service was great , lots of facilities , very safe
Stayed 7 nights in Sep 2024

10/10 Excellent

Anatoliy, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Akra Antalya is one of the best if not the best hotel in the area. Close to the old town Kaleici and located 20-25 minutes from the Antalya airport
Stayed 5 nights in Sep 2024

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Akra. The hotel is large, clean, and very well staffed/serviced. They left champagne and wine for us in the honeymoon suit. There are several nice pools. We ate well at the main restaurant and the Full Board option with buffet and drinks was well worth the daily fee. The food was fresh and varied. There is a fun outdoor cocktail lounge, a great gym, and a spa. The services like the spa and laundry are a bit pricy but overall the quality was very commensurate with the price of the rooms.
Stayed 4 nights in Sep 2024

10/10 Excellent

VISHPAL SINGH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff and food. Ocean view suite was fantastic
Stayed 4 nights in Sep 2024

8/10 Good

Selma

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with amazing sea view and great location for dinning out and shopping:)
Stayed 2 nights in Sep 2024

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds/hotel, safe, friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Danyal

Liked: Cleanliness, staff & service, property conditions & facilities
Great 5 star
Stayed 4 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Muhammad Nabil

Travelled with family
Hotel and sea platform , swimming pools, and amenities and staff are very friendly and amazing
Stayed 4 nights in Sep 2024

10/10 Excellent

Linda

Stayed 2 nights in Aug 2024

8/10 Good

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Irfan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Activity inside and outside of the hotel Food Staff service
Stayed 6 nights in Sep 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Emil

Stayed 6 nights in Jun 2024

10/10 Excellent

Yasamin

Stayed 1 night in Sep 2024

10/10 Excellent

Muhammed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay beautiful views great staff clean rooms
Stayed 4 nights in Aug 2024

10/10 Excellent

Ghita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is phenomenal! We had a 2 connecting sea view rooms that were very convenient for a family of 5 with an incredible view. The amenities including gym and adjacent yoga and Pilates studios were top notch for a gym rat and they even offer free Yoga/Pilates classes for hotel guests! Very well situated with free valet parking (not sure if this one is just because of my Expedia status perks). I called reception twice for WIFI access and TV issue and they immediately resolved it. Breakfast Buffet is exceptional with a tons of choices for every taste. We loved our stay!
Stayed 2 nights in Sep 2024

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Same food options everyday.
Stayed 5 nights in Jun 2024

10/10 Excellent

Hossein, richmondhill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Aug 2024

10/10 Excellent

Zaher

Stayed 2 nights in Aug 2024

10/10 Excellent

Jinho

Stayed 1 night in Aug 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel which is set within beautiful grounds with access to picturesque beach/coast. It was clean, quiet and provided all the necessary facilities and comforts to enable you to relax and enjoy the stay. It was well situated close to the main town, old town and Düden park, all of which are a short taxi or bus ride away. I was a surprised and disappointed that the tennis courts didn’t provide free racket hire, this was not made clear on the Expedia or hotel website. This meant that additional 20 euros for each hour played, which is in my opinion expensive when you are already paying for the 5star hotel. In addition to this I was asked to pay for the use of the floodlights- an additional 5 euro fee - when I played after 9pm. This was disappointing. The biggest problem though was that as an Expedia VIP customer I was entitled to a free room upgrade though this was then missold to me upon check-in - necessitating an additional charge of 424 euros for the 8 nights. I had received a letter from the Akra guest services manager Şirin Ak which did mention my free room upgrade but when I checked in the staff member Mustafa insisted upon payment. I am adamant that this is refunded! I approached the reception, guest services on several occasions about this issue and was advised that I would be refunded after check-out, this is yet to happen. Please therefore investigate further.
Stayed 8 nights in Aug 2024