6/10 Okay
Verified traveller
Travelled with family
24 Nov 2024
Liked: Room comfort
Disliked: Cleanliness
Ok stay at best.
Location is great.
Facilities are good but the pool was different temperatures in different areas on different days?? It also had loads of sand in the bottom despite there being no obvious sand nearby. The changing rooms aren’t very clean and when using the spinner to dry our swimming stuff when I pulled my daughters swimsuit out there was a bug on it.
Check in: the staff were flustered and there were only 3 people needing served. We arrived on a day it was -6 and yet there was no heating on in the lodge and as you can’t check in prior to 5 pm, it took about 4 hours for the lodge to heat up! There was also mention of having to pay for electricity on the welcome letter but this didn’t apply for us.
If you want a shower, have one at the pool as there’s very little hot water. The hot water tap in our bathroom sink wouldn’t even turn on. There was no hot water at any point in the kitchen so we had to boil a kettle to do dishes.
There’s a lack of home comports that I’d expect such as no hand towels or bath mats provided which is dangerous when you are on holiday with young kids.
Aside from the mould in the lodge etc if the lodges were given an update and modernised and the staff seemed to enjoy their jobs, it would have been a pleasant trip.
Having stayed at both the resort and the hotel in aviemore, we would not return to the resort unfortunately.
Verified traveller
Stayed 2 nights in Nov 2024
