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Sheraton Bandung Hotel & Towers

5.0 star property
Luxury Bandung hotel in Dago with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Bandung Hotel & Towers

Property amenity
Club Room, 2 Single Beds, Balcony, Tower
Reception
Exterior
Outdoor pool, open 6:00 AM to 6:00 PM, free pool cabanas, pool umbrellas

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Air conditioning
  • Housekeeping
The price is NZ$178
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
Jalan Ir Haji Juanda No 390, Bandung, West Java, 40135
  • West Java Culture Park
    10 min walk
  • Bandung Institute of Technology
    2 min drive
  • Jalan Cihampelas
    3 min drive
  • Bandung (BDO-Husein Sastranegara Intl.)
    20 min drive

Room options

View all photos for Presidential Suite, 1 King Bed (Balcony)

Presidential Suite, 1 King Bed (Balcony)

Presidential Suite, 1 King Bed (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
  • 135 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Balcony, Tower

Club Suite, 1 King Bed, Balcony, Tower

Club Suite, 1 King Bed, Balcony, Tower

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony

Executive Suite, 1 King Bed, Balcony

Executive Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
  • 94 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Tower

Premium bedding, down duvets, pillow-top beds, minibar

Club Room, 2 Single Beds, Tower

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed, Tower

Premium bedding, down duvets, pillow-top beds, minibar

Club Room, 1 King Bed, Tower

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Balcony, Tower

Club Room, 2 Single Beds, Balcony, Tower

Club Room, 2 Single Beds, Balcony, Tower

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed, Balcony, Tower

Premium bedding, down duvets, pillow-top beds, minibar

Club Room, 1 King Bed, Balcony, Tower

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Balcony

Executive Room, 1 King Bed, Balcony

Executive Room, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Pool Access

Deluxe Room, Pool Access

Deluxe Room, Pool Access

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Balcony

Outdoor pool, open 6:00 AM to 6:00 PM, free pool cabanas, pool umbrellas

Deluxe Room, 2 Single Beds, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Courtyard by Marriott Bandung Dago

Pool
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (109)
The price is NZ$132
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Courtyard by Marriott Bandung Dago

About the area

Bandung

A luxury stay in Bandung awaits you at Sheraton Bandung Hotel & Towers. You'll be within a 10-minute walk of West Java Culture Park and 2.1 km (1.3 mi) from Bandung Institute of Technology. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Shine Spa can include massages, body scrubs and facials along with aromatherapy and reflexology. The restaurant, Feast Restaurant, is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the free kids' club, 24-hour gym, sauna and kids' swimming pool. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Near this 5-property class Dago hotel, you'll find Braga City Walk.

What's nearby

  • Jalan Cihampelas - 3 min drive
  • Gedung Sate - 4 min drive
  • Cihampelas Walk - 5 min drive
  • Paris Van Java Mall - 6 min drive
  • Rumah Mode Factory Outlet - 6 min drive

Getting around

  • Cimindi Station - 12 min drive
  • Bandung (BDO-Husein Sastranegara Intl.) - 20 min drive

Restaurants

  • ‪District Cafe - ‬2 min walk
  • ‪NasGor Padang "Suryo Bundo - ‬1 min walk
  • ‪Erlas Mexican Cafe - ‬1 min walk
  • ‪Warung Surabi - ‬2 min walk
  • ‪Ayam Bakar MP - ‬1 min walk

About this property

Sheraton Bandung Hotel & Towers

Luxury Bandung hotel in Dago with a full-service spa
Sheraton Bandung Hotel & Towers offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury Sheraton Bandung Hotel & Towers. An airport shuttle (available on request), a shopping centre shuttle and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 5-star Bandung hotel is smoke free.

  • 156 guestrooms or units
  • 4 levels
  • 2 buildings
  • Conference rooms
  • Built in 1990
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton Bandung Hotel & Towers offers 156 air-conditioned accommodations, which are accessible via exterior corridors, and features fireplaces and minibars. Rooms open to balconies or patios. This accommodation offers separate dining areas. Pillowtop beds feature down duvets and premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Shine Spa has 4 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna. The spa is open daily. There are hot springs open between 8:00 AM and 6:00 PM.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 8:00 AM to 8:00 PM at scheduled times and on request
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: IDR 181,500 for adults and IDR 90,750 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Feast Restaurant
  • Toastina

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Horseback riding/rentals
  • Hot spring
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot spring
  • Hot springs open from 8:00 AM - 6:00 PM
  • Hot springs water temperature - 50 ºC
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (109 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (79 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Towers Lounge]
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Bandung Hotel & Towers

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 605000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 181500 for adults and from IDR 90750 for children
  • Airport shuttle fee: IDR 170000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 170000 (one-way), (from 12 to 18 years old)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property uses solar energy. Noise-free guestrooms cannot be guaranteed.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • Hot springs access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Bandung Hotel & Tower
Sheraton Bandung Tower
Bandung Sheraton
Sheraton Bandung Hotel And Towers
Sheraton Bandung Hotel Tower
Sheraton Bandung & Towers
Sheraton Bandung Hotel Tower
Sheraton Bandung Hotel Towers

Frequently asked questions

What is the cancellation policy at Sheraton Bandung Hotel & Towers?

Sheraton Bandung Hotel & Towers offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Bandung Hotel & Towers?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Sheraton Bandung Hotel & Towers on 12 Jan 2025 start from NZ$178.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Bandung Hotel & Towers?

Yep, Sheraton Bandung Hotel & Towers has a free self car park. Onsite parking is limited.

Is there a spa on site at Sheraton Bandung Hotel & Towers?

Yep, Shine Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Sheraton Bandung Hotel & Towers have a pool?

Sheraton Bandung Hotel & Towers has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 6:00 PM.

What luxury perks are available at Sheraton Bandung Hotel & Towers?

Sheraton Bandung Hotel & Towers features a full-service spa, an outdoor pool and free pool cabanas. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Sheraton Bandung Hotel & Towers a romantic place to stay?

Couples spa treatments and a lounge bar, as well as pillowtop beds and fireplaces in the guestrooms, help set the scene for a romantic weekend at Sheraton Bandung Hotel & Towers.

Is Sheraton Bandung Hotel & Towers family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Sheraton Bandung Hotel & Towers is a hit with families.

Does Sheraton Bandung Hotel & Towers serve breakfast?

Yeah, buffet breakfast is served daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Sheraton Bandung Hotel & Towers?

No, but there's an airport shuttle that runs from 8:00 AM - 8:00 PM on request for a fee.

Is there a bar or restaurant at Sheraton Bandung Hotel & Towers?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Sheraton Bandung Hotel & Towers?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Bandung Hotel & Towers?

No, pets and service animals are not allowed.

Is there a golf course on site at Sheraton Bandung Hotel & Towers?

There is a golf course next to Sheraton Bandung Hotel & Towers.

Sheraton Bandung Hotel & Towers Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 91 out of 177 reviews" "
Rating 8 - Good. 59 out of 177 reviews" "
Rating 6 - Okay. 15 out of 177 reviews" "
Rating 4 - Poor. 6 out of 177 reviews" "
Rating 2 - Terrible. 6 out of 177 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful for families
Stayed 5 nights in Jul 2024

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the breakfast and swimming pool, beautiful hotel. I highly recommend.
Stayed 1 night in Jun 2024

10/10 Excellent

Renny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay when in Bandung
One of the best hotels I've ever stayed in. I love Sheraton in general. But this particular Sheraton makes me feel so homey and comfortable. Beautiful decoration, spacious room, comfy bed, clean bathroom with lots of amenities, literally I can find everything I need in the bathroom. Friendly and helpful staff. I love the smell of the lobby area. They had this very nice smell coming out of their aromatherapy diffuser. They gave a yummy welcome drink too as you checked in. Too bad I only stayed for a night. I will come back and stay longer next time.
Stayed 1 night in Dec 2023

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Excellent service
Good location Excellent service
Stayed 3 nights in Aug 2023

8/10 Good

Boy

Stayed 2 nights in Jun 2023

10/10 Excellent

YOSHIHIRO

Travelled with group
Liked: Cleanliness, property conditions & facilities
the garden inside of the hotel
Stayed 1 night in Mar 2023

10/10 Excellent

Mohd Shariff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place,friendly staff, nice landscape. Will stay here again.
Stayed 3 nights in Mar 2023

10/10 Excellent

Ava

Stayed 1 night in Feb 2023

10/10 Excellent

mahbubur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great employee's.
Stayed 2 nights in Jul 2022

10/10 Excellent

Adil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The upgraded room was very friendly, and the counter staff was more than understanding of our objections to the first room. Thank you for the lovely time we spent in Bandung.
Stayed 2 nights in Jun 2022

10/10 Excellent

Agung

Stayed 1 night in Dec 2021

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

10/10 Excellent

Nenden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfy guaranteed
Satisfy guaranteed
Stayed 3 nights in Feb 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Dilarang untuk keluarga yang bawa bayi
Tidak cocok untuk keluarga yang membawa anak kecil/bayi. Asi saya untuk bayi, semuanya busuk dan dibuang. Padahal dari awal sudah bilang dengan jelas minta dimasukin ke freezer beku, sudah konfirmasi ke front desk lalu ke kitchen juga 2x konfirmasi percuma. Tidak ada minta maaf dll hanya susu asi berharga yang terbuang sia2. Hotel bintang 5 kualitas kaki lima.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good low rise. And bery quiet and oeace ful with good hospitality.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and hotel had a resort feel about it.
Stayed 3 nights in Jan 2020

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and spacious and well maintained rooms. The hotel was big and had a lovely cafe where we could chill.
Stayed 4 nights in Dec 2019

8/10 Good

Dayana

Liked: Staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As it has been expected from sheraton
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff, cleanliness, comfort. Very high standard. Higher than westerns standards.
Stayed 10 nights in Jul 2019

10/10 Excellent

CP

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike modern hotel with tall building, this hotel has unique character with old style building and beautiful gardens.
Stayed 4 nights in Jul 2019

8/10 Good

Gunawan

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Ying

Liked: Staff & service, room comfort
Average for a five star. Spend your money elsewher
The room service is really slow and they serve u with nothing at the restaurant while waiting for your food to arrive. Staff is not helpful at all when you ask them for directions. Our room has a hidden lizard among the towels and a tiny dead lizard on the floor. I guess they didn’t do a good job cleaning up. However the food at the feast restaurant was pretty good and the spa is excellent (save for the fact that they are always full). Swimming pool has a lot of children which can be rather noisy.
Stayed 3 nights in Jul 2019