2/10 Terrible
Christopher S.
12 Jun 2024
Disliked: Cleanliness
You canceled this reservation and moved me.
I am extremely disappointed with my recent experience with VRBO. My reservation for this condo was canceled at the last minute, causing significant disruption to my plans. Instead of staying at the booked condo, I was moved to a condo in Snowmass Village, which was 35 minutes away from Basalt, where I needed to be for medical appointments and surgery.
The relocation caused immense inconvenience and stress during an already difficult time. Additionally, the new place was undergoing pool construction, which added noise from 8 AM to 8 PM every day except Sunday for the entire 10 days I stayed there. The construction generated a lot of sawdust that came into the condo and covered everything, making the living conditions uncomfortable and unpleasant.
I expect better reliability and communication from VRBO and will think twice before booking with them again.
Christopher S.
Stayed 10 nights in Jun 2024