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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel with water park and free breakfast
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Pool
View from property
Premium bedding, desk, iron/ironing board, free cots/infant beds
Restaurant

Reviews

5.4 out of 10

Popular amenities

  • Room service
    Room service
  • Bar
    Bar
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    7 min walk
  • Batavia Downs Casino
    16 min walk
  • Holland Land Office Museum
    3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    36 min drive

Room options

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Shower/bath combination
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Shower/bath combination
  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Property entrance
FairBridge Inn & Suites Batavia - Darien Amusement Park
Breakfast included
Pet-friendly
Parking included
Free WiFi
3.3 out of 5, (1008)
The price is NZ$149
for 1 night
includes taxes & fees
16 Nov - 17 Nov
FairBridge Inn & Suites Batavia - Darien Amusement Park

About the area

Batavia

A family-friendly stay in Batavia awaits you at Quality Inn & Suites Palm Island Indoor Waterpark. Within a 20-minute stroll, you'll find Palm Island Indoor Waterpark and Batavia Downs Casino. Highlights at this hotel include a water park, a restaurant and free continental breakfast. .Chasers Lounge is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, kids' swimming pool and waterslide. 7319 square feet (680 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of free self parking. .In proximity to this Batavia hotel you'll find Six Flags Darien Lake.

What's nearby

  • Palm Island Indoor Waterpark - 7 min walk
  • Batavia Downs Casino - 16 min walk
  • Rochester Regional Health - 4 min drive
  • United Memorial Medical Center - 5 min drive
  • Summit Medical Center - 5 min drive

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with water park and free breakfast
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge), a waterslide, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 7319 square feet (680 square metres) and includes conference space. A children's pool, a vending machine, and an arcade/games room are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • Conference rooms
  • 7319 sq ft of conference space
  • 680 sq. m of conference space
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chasers Lounge

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Thursday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

What is the cancellation policy at Quality Inn & Suites Palm Island Indoor Waterpark?

Quality Inn & Suites Palm Island Indoor Waterpark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on 29 Nov 2024 start from NZ$89.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quality Inn & Suites Palm Island Indoor Waterpark?

Yep, Quality Inn & Suites Palm Island Indoor Waterpark has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Quality Inn & Suites Palm Island Indoor Waterpark?

The closest beach to Quality Inn & Suites Palm Island Indoor Waterpark is Hamlin Beach State Park (43 km).

Does Quality Inn & Suites Palm Island Indoor Waterpark have a pool?

Quality Inn & Suites Palm Island Indoor Waterpark has a kids' pool.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a waterslide?

Yep, this property has a waterslide!

What makes Quality Inn & Suites Palm Island Indoor Waterpark a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Quality Inn & Suites Palm Island Indoor Waterpark.

Is Quality Inn & Suites Palm Island Indoor Waterpark family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Quality Inn & Suites Palm Island Indoor Waterpark is a hit with families.

Does Quality Inn & Suites Palm Island Indoor Waterpark serve breakfast?

Sure does, free continental brekkie is served at Quality Inn & Suites Palm Island Indoor Waterpark.

Is there a free airport shuttle available at Quality Inn & Suites Palm Island Indoor Waterpark?

No, Quality Inn & Suites Palm Island Indoor Waterpark does not offer an airport shuttle service.

Is there a bar or restaurant at Quality Inn & Suites Palm Island Indoor Waterpark?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.4
Rating 10 - Excellent. 115 out of 1004 reviews" "
Rating 8 - Good. 182 out of 1004 reviews" "
Rating 6 - Okay. 203 out of 1004 reviews" "
Rating 4 - Poor. 209 out of 1004 reviews" "
Rating 2 - Terrible. 295 out of 1004 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Tom

Travelled with group
Disliked: Amenities, property conditions & facilities
Staff was nice, however the building was in a poor state of repair. Should be condemned. We had cockroaches crawling on the walls in the morning.
Stayed 1 night in Aug 2024

2/10 Terrible

Yelizaveta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please spare yourself the heartache This is the by far the worst hotel I have ever stayed at Broken walls with mold seeping out, roaches, everything looks like it’s not been updated or cleaned in literally decades, smells like goat feces and Indian food Looks like people live in this motel Drug activity The “water park” is a disgusting dirty broken down pool area Two slides that are filthy and unkept Teenagers working there look bored and disinterested Just overall FAIL I couldn’t sleep on those beds either - too disgusting Had to bring my own pillow and sleep fully clothed above blankets smh Disgusting place
Stayed 1 night in Aug 2024

4/10 Poor

Kimberly

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is being taken over by a Holiday Inn soon apparently. Facilities are bare bones . First room we got had poop on the outlet switch - the staff said sorry people that stay here can be gross?!? Asked for a new room because our door locks did not work at all and were broken . Furniture was scratched and stained . Lobby had one chair and was empty . All the room doors were missing outside trim could see into the rooms through the gaps. The staff immediately tried to make it better and I get they are trying their best with a hotel that should be shut down. Smells musty . Bathroom door knob was busted . Mirrors cloudy dirty . We put a coffee table against the door to feel safe . Outside side entrance door no lock and open to everyone. Elevator smelled like pee. The pictures are not from recent on the website. If we did not have a concert to get to we would have left . Do not book . The staff was kind , I feel bad for the stress they must endure from unhappy guests - they can only do so much
Stayed 1 night in Aug 2024

6/10 Okay

Samantha

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Fix the advertisements.
Advertisement stated indoor water park but didn’t specify that it was only usable on Friday Saturday and Sunday. Tub was clogged and did not drain. Overall could easily tell that it was a very old establishment with little updating ever being done.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brian

Stayed 1 night in Jul 2024

2/10 Terrible

Matt

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place should be condemned. AC kept turning on and off. Room was hot. Ceiling tiles literally rusted in room 305 in the bathroom. Just gross. Never again.
Stayed 1 night in Jul 2024

2/10 Terrible

Robert A

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was a dump and needs to be bull dozed. The water park, pool & bar were not in operation. there was no furniture in the lobby. the doors were falling off the hinges. the doors did not lock going in and out of the hotel. Nasty dirty disgusting. the pictures on your website make it look like the taj mahal. well it is a dump. I was in town for a funeral and I had to spend extra time finding another hotel. You should be ashamed for not finding out about what you advertise. I was so embarrassed with the others that were traveling with me, to take them to such a dump.
Stayed 5 nights in Jul 2024

2/10 Terrible

Robert A

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place needs to be bull dozed. There is no furniture in the lobby, completely gutted. No Security, doors don't lock. Hinges falling off the doors. No pool, no water park no bar. NOTHING A complete dump, The pictures on your website need to come down. I am very disappointed in using Travelocity, and will never user again. You should send out scouts to check on motels and hotels on tour website.
Stayed 5 nights in Jul 2024

2/10 Terrible

janice

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horribly filthy and smelly. Quality Inn should be ashamed of this property! Do not stay here…you will regret it like I sid!
Stayed 1 night in Jul 2024

4/10 Poor

Jessica

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Bathroom and bedsheets were dirty!
Stayed 1 night in Jul 2024

4/10 Poor

Sheila

Stayed 3 nights in Jul 2024

2/10 Terrible

Philip

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only plus is the proximity to our venue. Room keys didn't work. Had to switch rooms 3 times. Furniture old, worn out. No WIFI the whole time we were there. No food,only coffee at complimentary continental breakfast. The stone countertop in the bathroom was cracked in 2 places around the sink and the toilet seat was not properly attached so it felt like you were going to fall off. Worst place we have ever stayed at
Stayed 1 night in Jul 2024

2/10 Terrible

Jeremy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is misrepresented. Staff is unhelpful. Homeless people loiter here and you get the feeling that you are unsafe. I would not recommend staying here with children.
Stayed 1 night in Jul 2024

2/10 Terrible

Ryan

Disliked: Cleanliness, property conditions & facilities
Broken faucet with no handle. Dirty room/bathroom. This place was not good.
Stayed 1 night in Jul 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
I’m not sure what the complaints are about. We had a quick overnight stay here, and not a single complaint. Joel at the front desk was great!!
Stayed 1 night in Jul 2024

6/10 Okay

Gabriela

Business traveller
Disliked: Amenities, property conditions & facilities
Room had mold, rust on ceiling and curtains were broken
Stayed 3 nights in Jul 2024

4/10 Poor

Bethany

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Call before you go under partial reconstruction
Everything in the hotel all amenities were closed for renovations. The pool was only open on the weekends from like 11:00 to 4:00. There was no ice machines on any of the floors the 5th and 6th floor were in very grave disrepair we were not on that floor I needed to do laundry I walked up to check out the laundry facilities they were not clean so we had to go to the laundromat. There wasn't anything for breakfast except granola bars juice and terrible coffee.
Stayed 2 nights in Jul 2024

6/10 Okay

Branka

Travelled with family
Disliked: Property conditions & facilities
I know at one time quality inn hotels were great but don’t know what happened. It is 2024 and we were told the outside pool is closed due to Covid regulations whatever! The fitness center was under renovation? Really? Look led like nobody was working on it. The staff was great, but the hotel itself NOT! And don’t say your hotel has deluxe continental breakfast. That’s a total lie!
Stayed 2 nights in Jul 2024

10/10 Excellent

Valerii

Stayed 1 night in Jul 2024

4/10 Poor

Douglas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stay Elsewhere
The good: The staff was friendly and responsive. The room was bigger than we expected, with a separate TV area. And there was a large out of the way bathroom off the lobby. (If you’re a dad traveling with a family, you know the value of this.) The bad: This facility is very tired. Our whole room stunk of smoke. My sheets had a cigarette burn in them. There were mysterious stains on our furniture. Need I go on? Don’t believe the pictures in the ad either, those must have been staged with professional furniture and lighting that is no longer there. The foyer looks completely bare compared to the pictures on the web. AND the kicker is, the Water Park is 15-20 dollars extra per person. (And closes at 7.)
Stayed 1 night in Jul 2024

2/10 Terrible

Agnieszka

Stayed 1 night in Jul 2024

4/10 Poor

Pam

Travelled with family
Hotel is dated, Rooms smelled like an old ashtray. Staff were doing their best, but hotel needs huge renovation.
Stayed 1 night in Jul 2024

2/10 Terrible

Sophia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
Terrible gross disgusting
Stayed 1 night in Jul 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, property conditions & facilities, room comfort
We had roaches in our room and it smelled like mildew . It was unfortunate
Stayed 1 night in Jul 2024