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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel with a water park and free breakfast
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Pool
Premium bedding, desk, iron/ironing board, free cots/infant beds
Lobby
Fitness facility

Reviews

5.4 out of 10

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    7 min walk
  • Batavia Downs Casino
    16 min walk
  • Holland Land Office Museum
    3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    36 min drive

Room options

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Shower/bath combination
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Shower/bath combination
  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Property entrance

FairBridge Inn & Suites Batavia - Darien Amusement Park

Breakfast included
Pet-friendly
Parking included
Free WiFi
3.3 out of 5, (1000)
The price is NZ$127
for 1 night
includes taxes & fees
8 Dec - 9 Dec
FairBridge Inn & Suites Batavia - Darien Amusement Park

About the area

Batavia

A family-friendly stay in Batavia awaits you at Quality Inn & Suites Palm Island Indoor Waterpark. Within a 20-minute stroll, you'll find Palm Island Indoor Waterpark and Batavia Downs Casino. Highlights at this hotel include a water park, a restaurant and free continental breakfast. .Chasers Lounge is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, kids' swimming pool and waterslide. 7319 square feet (680 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of free self parking. .With a stay at this Batavia hotel, you'll be 2.6 km (1.6 mi) from Rochester Regional Health and 2.7 km (1.7 mi) from United Memorial Medical Center.

What's nearby

  • Palm Island Indoor Waterpark - 7 min walk - 0.6 km
  • Batavia Downs Casino - 16 min walk - 1.3 km
  • Batavia Primary Care - 4 min drive - 3.4 km
  • Rochester Regional Health - 4 min drive - 2.6 km
  • United Memorial Medical Center - 5 min drive - 2.7 km

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with water park and free breakfast
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge), a waterslide, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 7319 square feet (680 square metres) and includes conference space. A children's pool, a vending machine, and an arcade/games room are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • Conference rooms
  • 7319 sq ft of conference space
  • 680 sq. m of conference space
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chasers Lounge

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Thursday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

What is the cancellation policy at Quality Inn & Suites Palm Island Indoor Waterpark?

Quality Inn & Suites Palm Island Indoor Waterpark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on 7 Dec 2024 start from NZ$109.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quality Inn & Suites Palm Island Indoor Waterpark?

Yep, Quality Inn & Suites Palm Island Indoor Waterpark has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Quality Inn & Suites Palm Island Indoor Waterpark?

The closest beach to Quality Inn & Suites Palm Island Indoor Waterpark is Hamlin Beach State Park (43 km).

Does Quality Inn & Suites Palm Island Indoor Waterpark have a pool?

Quality Inn & Suites Palm Island Indoor Waterpark has a kids' pool.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a waterslide?

Yep, this property has a waterslide!

What makes Quality Inn & Suites Palm Island Indoor Waterpark a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Quality Inn & Suites Palm Island Indoor Waterpark.

Is Quality Inn & Suites Palm Island Indoor Waterpark family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Quality Inn & Suites Palm Island Indoor Waterpark is a hit with families.

Does Quality Inn & Suites Palm Island Indoor Waterpark serve breakfast?

Sure does, free continental brekkie is served at Quality Inn & Suites Palm Island Indoor Waterpark.

Is there a free airport shuttle available at Quality Inn & Suites Palm Island Indoor Waterpark?

No, Quality Inn & Suites Palm Island Indoor Waterpark does not offer an airport shuttle service.

Is there a bar or restaurant at Quality Inn & Suites Palm Island Indoor Waterpark?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.4
Rating 10 - Excellent. 117 out of 1011 reviews" "
Rating 8 - Good. 181 out of 1011 reviews" "
Rating 6 - Okay. 206 out of 1011 reviews" "
Rating 4 - Poor. 209 out of 1011 reviews" "
Rating 2 - Terrible. 298 out of 1011 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Naomi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken door locks, no room safes, unsecure building, smells throughout the building. Rooms not clean elevators out of service. Fitness center out of service. Water park is extra cost and not included in stay. Not much of a water park that would warrant additional charges considering the hotel is so run down and not maintained. The decor is not what they show in the pictures it almost seems as though they have sold all their furnishings in the lobby. A lot of empty space.
Stayed 2 nights in Aug 2024

2/10 Terrible

Dayna

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were cockroaches, The sheets were dirty when we got there. Holes in all the rooms walls, looks nothing like the photos. This place needs to be burnt down. Some doors looked like they were broken into with crowbars. The building was disgusting.
Stayed 1 night in Aug 2024

2/10 Terrible

Kristen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
Our room was disgusting. Sprinkler on celing was broke with toliet paper wrapped arpund it. Hallway smelled toliet broke water park was closed until weekend probably because of covid 19 when everything is supposed to be open.
Stayed 1 night in Aug 2024

2/10 Terrible

Steve

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
See the thing is, I never do reviews. I hate reviews and they generally fake. But this place was so bad, mind you we booked last minute, that we slept in our clothes , didn’t shower, didn’t use the water to brush our teeth, and slept on top of the bed with towels. The pictures don’t even do it justice.
Stayed 1 night in Aug 2024

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
We stayed 1 night for a concert, the bathroom i got stuck in for an amount of time until my husband came back. The waterpark was closed and we were never told when we got there. The breakfast was gone through by some of the employees. The kicker we were evucated out of our rooms which made us leave one of our meals in the room. I would have went down to speak to a manager about our stay. No one was around!!
Stayed 1 night in Aug 2024

4/10 Poor

Victor

Disliked: Cleanliness
Stayed 1 night in Aug 2024

2/10 Terrible

Kassey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing about the hotel I liked was the size of the room. Other rhan that it was the WORST experience I ever had staying in a hotel.
Stayed 1 night in Aug 2024

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if possible
Was looking for a place to stay on a trip home. Check in was quick but that’s pretty much the only positive. The room smelled terrible. The bathroom was gross and there was dirt by my feet when under the sheets. Icing on the cake was there was a special needs/autistic child which I could hear the entire night. Definitely wasn’t his fault but between that and doors slamming at 1am I got no sleep.
Stayed 1 night in Aug 2024

4/10 Poor

shawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the worst place i have ever booked through expedia. part of the reason i chose this place was the water park. i didnt find out, until after checking in, it was closed on the 3 days i stayed there. they showed pictures of a dining room in the advertisement, but there was none to be found. no restaurant, also advertised, on the property. my room was horrible. one trash can reeked of the stench of a dead animal. i took it to the front office for a new one. that one was used to carry broken shards of glass that were glued together with dried up soda and caked on the bottom. the trash can in the bathroom was also disgusting. it had old trash in the bottom that was also glued to the inside. i went to use the microwave but there was a tim hortons cup stuck to the glass tray inside. the tray was covered with some type of sticky substance (on top and underneath the tray) and appeared that some item had been put inside and burst all over the interior. it was freaking nasty. i didnt dare use the shower and slept on top of the blankets in order to avoid bedbugs. i could keep going, but i'll run out of space. it's a shame that these people are a part of the choice hotel chain. i used to go to their places, but this example was enough to convince me to try other places to stay.
Stayed 2 nights in Aug 2024

2/10 Terrible

danisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had no gym The water park was close. The attendant wasn’t pleasant. It’s not a place I would go there again with my family
Stayed 1 night in Aug 2024

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, door locks not working, holes in bathroom door and blemishes on walls, insufficient electrical outlets, room not serviced, poor breakfast selection, oatmeal was old, holes in driveway and parking lot. Definitely NOT up to American standards. I DO NOT RECOMMEND THIS PROPERTY.
Stayed 2 nights in Aug 2024

2/10 Terrible

michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel is terrible would never stay again we went for the water park which was ok . The hotel needs ALOT of work !!!
Stayed 1 night in Aug 2024

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival there was no one at the desk. I called and no answer. A few min later someone came in to help. But by this point I had a chance to look around and the building is in complete disarray. The outside of the building was filthy and in desperate need of repairs. I never even made it to the room before requesting to cancel the booking.
Stayed 1 night in Aug 2024

4/10 Poor

cynthia

Disliked: Property conditions & facilities
The room smelled funky and the beds were terrible my hips were hurting...the foyer had no furniture and the place was run down.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything was ok but breakfast was minimal. Bed was comfortable and convenient for concert
Stayed 1 night in Aug 2024

4/10 Poor

Valarie

Disliked: Cleanliness, property conditions & facilities
pool was all usable and the breakfast wasn't available at 10 am as said it would be
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Room had weird smell. Coffee pot was still full from last occupant. I was sure if sheets were changed so i bought pillows and blankets at Walmart. Gym was broken and pool closed before I got there.
Stayed 1 night in Aug 2024

2/10 Terrible

Chad

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Water park/pool is only open on Fridays, Saturdays and Sundays. Fitness room is closed. Wifi sucks. Rooms have a funky smell. Breakfast options were cereal, oatmeal or a muffin. The building looks like it should be condemned
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Close to everything
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Won’t Stay again
Very dated Hotel-Poor Quality Bed was a book spring
Stayed 1 night in Aug 2024

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities
Hotel is in very poor condition - not maintained
Stayed 1 night in Aug 2024

4/10 Poor

Karen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
:(
Stayed 1 night in Aug 2024

2/10 Terrible

Khyana

Travelled with family and small children
Disliked: Cleanliness
Everything was horrible I want my money back they had roaches in the room room had no ac hall smelled like old people
Stayed 2 nights in Aug 2024