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The Leela Palace Bengaluru

5.0 star property
Luxury hotel connected to a shopping centre in Jeevanbhima Nagar with 4 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Leela Palace Bengaluru

Exterior
Outdoor pool, pool umbrellas, pool loungers
1 bedroom, premium bedding, down duvets, pillow-top beds
Lounge
Property amenity

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Gym
    Gym

Explore the area

Map
23 Old Airport Road, Bengaluru, Karnataka, 560008
  • Old Airport Road
    1 min walk
  • Manipal Hospital HAL Airport Road
    2 min walk
  • Karnataka Golf Course
    9 min walk
  • Bengaluru (BLR-Kempegowda Intl.)
    68 min drive

Room options

View all photos for Suite, Tower

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, Tower

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Kitchenette
LCD TV
  • 131 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Royal)

View from room

Club Room, 1 King Bed (Royal)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Royal)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premier Room, 1 King Bed (Royal)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Turret)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (Turret)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Kitchenette
LCD TV
  • 112 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Conservatory)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room (Conservatory)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

1 bedroom, premium bedding, down duvets, pillow-top beds

Executive Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 99 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Royal)

1 bedroom, premium bedding, down duvets, pillow-top beds

Club Suite (Royal)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, Balcony

1 bedroom, premium bedding, down duvets, pillow-top beds

Royal Suite, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 231 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace

Suite, Terrace

Suite, Terrace

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 84.1 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Bengaluru

The Leela Palace Bengaluru places you in the heart of Bengaluru, connected to a shopping centre and 5 km (3.1 mi) from M.G. Road. Highlights at this luxury hotel include 4 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, Swedish massages and body wraps along with aromatherapy and hydrotherapy. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. 21000 square feet (1951 square metres) of event facilities include 5 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Jeevanbhima Nagar hotel include Cubbon Park and UB City.

What's nearby

  • Manipal Hospital HAL Airport Road - 2 min walk
  • IBM Offices - 2 min drive
  • M.G. Road - 7 min drive
  • UB City - 7 min drive
  • Bangalore Palace - 12 min drive

Getting around

  • Indiranagar Station - 3 min drive
  • Bengaluru Baiyappanahalli Station - 5 min drive
  • Bengaluru (BLR-Kempegowda Intl.) - 68 min drive

Restaurants

  • ‪Le Cirque Signature - ‬3 min walk
  • ‪Jamavar - ‬3 min walk
  • ‪Big Pitcher - ‬3 min walk
  • ‪Citrus - The Leela Palace - ‬8 min walk
  • ‪Sri Udupi Park - ‬3 min walk

About this property

The Leela Palace Bengaluru

Luxury hotel connected to a shopping centre in Jeevanbhima Nagar with 4 restaurants
The Leela Palace Bengaluru offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre, 5 meeting rooms, and limo/town car service. Event space at this hotel measures 21000 square feet (1951 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the luxury The Leela Palace Bengaluru. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee.

Smoking is allowed in designated areas at this 5-star Bengaluru hotel.

  • 1 building
  • 357 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 21000 sq ft of conference space
  • 1951 sq. m of conference space
  • Built in 2001
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
The Leela Palace Bengaluru offers 357 accommodations with DVD players and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 8 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: INR 1,500 for adults and INR 525 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Family friendly

  • Children's pool
  • DVD player
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference centre (21,000 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • DVD player
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Leela Palace Bengaluru

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 2950.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 1500 for adults and from INR 525 for children
  • Airport shuttle fee: INR 9520 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: INR 2950.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bangalore Leela
Bangalore Leela Palace
Leela Bangalore
Leela Palace Bangalore
Leela Palace Bangalore Bengaluru
Leela Palace Bangalore Hotel Bengaluru
Leela Palace Bangalore Hotel
Hotel Leela Bangalore
The Leela Palace Bangalore Hotel Bangalore
Leela Palace Hotel Bangalore
Leela Hotel Bangalore
The Leela Palace Bangalore
The Leela Bengaluru Bengaluru
The Leela Palace Bengaluru Hotel
The Leela Palace Bengaluru Bengaluru
The Leela Palace Bengaluru Hotel Bengaluru

Frequently asked questions

What is the cancellation policy at The Leela Palace Bengaluru?

The Leela Palace Bengaluru offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Leela Palace Bengaluru?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at The Leela Palace Bengaluru on 9 Nov 2024 start from NZ$457.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Leela Palace Bengaluru?

Yep, there is an onsite spa at The Leela Palace Bengaluru. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does The Leela Palace Bengaluru have a pool?

The Leela Palace Bengaluru has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Leela Palace Bengaluru?

The Leela Palace Bengaluru features a full-service spa, a health club and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes The Leela Palace Bengaluru a romantic place to stay?

1 hot tub and couples dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Leela Palace Bengaluru.

Is The Leela Palace Bengaluru family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Leela Palace Bengaluru is a hit with families.

Does The Leela Palace Bengaluru serve breakfast?

Yeah, buffet brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at The Leela Palace Bengaluru?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Leela Palace Bengaluru?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Leela Palace Bengaluru?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Leela Palace Bengaluru?

No, pets and service animals are not allowed.

Is there a golf course on site at The Leela Palace Bengaluru?

There isn't one on site, but Karnataka Golf Course is a short 9-minute walk away.

The Leela Palace Bengaluru Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 261 out of 332 reviews" "
Rating 8 - Good. 41 out of 332 reviews" "
Rating 6 - Okay. 12 out of 332 reviews" "
Rating 4 - Poor. 11 out of 332 reviews" "
Rating 2 - Terrible. 7 out of 332 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Debabrata

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Leela Bengaluru Services Not At All Up To Mark
It was not pleasure for me to stay and will think twice before coming and recommending 1. Check in ( 1st August) , by interns you are not trained ( gives me a room which is non-smoking without even asking my choice and then after my request the change was done) 2. ⁠We move to Zen, someone comes in between and asks us to vacate our seats as fumigation will take place ( in between the meeting, again unprofessional behaviour, they could have told when we sat there ), absolutely unprofessional behaviour, casual mannerisms 3. ⁠Today morning at breakfast, time 6.48 AM, breakfast area not crowded , sat at table number 7, I go and ask for Suji Puri and Aloo Sabji after almost 15 minutes and with one reminder I didn’t got it ( have to leave the breakfast table) , utter confused female intern, goes and blast the chef’s, a tall guy then reluctantly, grumpy tried to fry and even telling I am in hurry I have to leave without food Most unprofessional bunch of untrained people, too many, absolutely ill-managed! This is my feedback and would never like to come back or recommend this property Thanks
Stayed 1 night in Aug 2024

6/10 Okay

Naiju

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Even though the lobby, reception, gym and restaurants are great, the rooms are generally very outdated.
Stayed 1 night in Jul 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Amit

Stayed 1 night in Jul 2024

10/10 Excellent

Kamala Latha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very flexible and outstanding service
Stayed 3 nights in Jul 2024

10/10 Excellent

Sruti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Nakamura

Stayed 1 night in Jul 2024

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with extremely courteous and prompt staff! Great buffet breakfast Highly recommended
Stayed 1 night in Jul 2024

8/10 Good

Rajesh

Stayed 3 nights in Jul 2024

10/10 Excellent

Rubia

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2024

10/10 Excellent

KAILAS, Hopkinton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels in Bangalore. High end and very convenient for someone coming from US/EU. Food is amazing!!
Stayed 12 nights in Jun 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds are beautiful and the service is great. The food, particularly breakfast is excellent and the room was very well cleaned and serviced by Ajinka and Priyanka. Overall an excellent place
Stayed 3 nights in Jun 2024

10/10 Excellent

Benjamin

Stayed 3 nights in Jun 2024

10/10 Excellent

Kumar, Torrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such an awesome experience and stay . Will definitely visit back
Stayed 3 nights in Jun 2024

10/10 Excellent

Paul Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is outstanding.
Stayed 8 nights in May 2024

10/10 Excellent

Samy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Property was great & super helpful staff
Stayed 6 nights in May 2024

10/10 Excellent

Christian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful amenities and service.
Stayed 2 nights in May 2024

10/10 Excellent

Valliappan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very beautiful property!! amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leela Palace Is The Best Hotel I’ve Ever Stayed At
Stayed 4 nights in Mar 2024

10/10 Excellent

Jijo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasure to stay here!
Stayed 2 nights in Mar 2024

10/10 Excellent

Nanda, Los Altos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at Leela. Property is luxurious and service was excellent. Property exterior needs some updating in portions but interior is world class.
Stayed 4 nights in Mar 2024

2/10 Terrible

fahad, Urbana

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The receptionists are unfriendly and slow 1/4 nights in this hotel and in the suite 439 are completely annoying when I'm in the room the reason Maintenance, construction, cranes and cranes make a huge noise and the screams of the construction workers could not sleep. The hotel management did not care about the guests also the weekend. The work continues in it.
Stayed 4 nights in Feb 2024

10/10 Excellent

sunita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service in the club lounge was excellent
Stayed 2 nights in Mar 2024

4/10 Poor

Melvin, Mckinney

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Highlights, Beautiful hotel..superb checkin progress, with traditional Indian welcome. - world class. A few staff member were amazing. Lowlights, Unfortunately, it was all downhill from there. Staff were professional but no personably. Many staff members seemed to have a no care attitude. They don’t bother greeting guests. Just busy chit chatting with each other. During our 5 night stay I tried calling but body answers. It usually takes several tries before they pick up, On the day of checkout I tried calling front desk, operator, guest services, even the duty manager but nobody picked up, I tried for more than 10 mins, my airport transport was waiting so we had to drag all our luggage ourselves. Not sure why the customer service is so inconsistent and poor at this hotel. We frequently stay at 5 star hotels and am impressed with luxury hotels in India but very disappointed with Leela Palace.
Stayed 5 nights in Jan 2024

2/10 Terrible

Sureshan

Stayed 1 night in Jan 2024