My son and I needed a place to crash for a night. We checked in towards the later end of the check-in window, and never received the WiFi information. A little while later when I realized the woman who gave me the key never gave me the sign on information, I went out to the hall, but no one was around to help me, nor did anyone respond when I emailed, messaged, or called. There was also not any hot water. It ran for about 90 seconds, then never came back, even the next day when I tried to shower. Glad we only stayed one night. The room was decent, had high ceilings, so for a small room, it didn’t feel claustrophobic. No elevator, probably best for a solo traveler. Overall I got what I paid for, so all good.