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Sofitel Biarritz Le Miramar Thalassa Sea & Spa

5.0 star property
Ocean-view hotel with a poolside bar, near Miramar Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sofitel Biarritz Le Miramar Thalassa Sea & Spa

View from property
Exterior
Reception
View from property
View from property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Room service
    Room service
The price is NZ$340
includes taxes & fees
24 Nov - 25 Nov

Explore the area

Map
13 Rue Louison Bobet, Biarritz, Pyrenees-Atlantiques, 64200
  • Miramar Beach
    2 min walk
  • Grand Beach
    5 min walk
  • Casino Barriere
    9 min walk
  • Biarritz (BIQ-Pays Basque)
    6 min drive

Room options

View all photos for Classic Room, Terrace

Classic Room, Terrace | View from room

Classic Room, Terrace

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Select Comfort bed
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Partial Sea View

View from property

Superior Room, Partial Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Select Comfort bed
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Room, Terrace, Sea View

Luxury Room, Terrace, Sea View

Luxury Room, Terrace, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 31 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Suite, Ocean View

Superior Suite, Ocean View | View from room

Superior Suite, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Select Comfort bed
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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The price is NZ$221
for 1 night
includes taxes & fees
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About the area

Biarritz

A luxury stay in the heart of Biarritz awaits you at Sofitel Biarritz Le Miramar Thalassa Sea & Spa. You'll find Miramar Beach a few steps away and Biarritz Lighthouse within a 15-minute stroll. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and hydrotherapy. The restaurant, B, is open for lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site gym, Turkish bath/hammam and Hot tub. Business amenities include meeting rooms and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas and a sauna. Buffet breakfast is available daily between 7:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 5-property class Biarritz hotel include Biarritz Golf Club and Biarritz Aquarium.

What's nearby

  • Biarritz Lighthouse - 11 min walk - 1.0 km
  • Biarritz Golf Club - 13 min walk - 1.2 km
  • Biarritz Aquarium - 17 min walk - 1.5 km
  • Virgin's Rock - 20 min walk - 1.7 km
  • Cote des Basques - 3 min drive - 1.8 km

Getting around

  • Guethary Station - 12 min drive
  • Biarritz (BIQ-Pays Basque) - 6 min drive

Restaurants

  • ‪Jack The Cockerel - ‬8 min walk
  • ‪Le Restaurant - ‬2 min walk
  • ‪Biarritz Beach - ‬8 min walk
  • ‪Café de la Grande Plage - ‬8 min walk
  • ‪Pizzeria des Arcades - ‬9 min walk

About this property

Sofitel Biarritz Le Miramar Thalassa Sea & Spa

Ocean-view hotel with a poolside bar, near Miramar Beach
Sofitel Biarritz Le Miramar Thalassa Sea & Spa offers its guests an indoor pool, an outdoor pool, a health club, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A sauna, spa services, and a terrace are also featured at the luxury Sofitel Biarritz Le Miramar Thalassa Sea & Spa. For a fee, parking is available.

This 5-star Biarritz hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 6 levels
  • Conference rooms
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sofitel Biarritz Le Miramar Thalassa Sea & Spa offers 126 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Select Comfort beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy, reflexology and thalassotherapy.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (EUR 30 per night)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 31 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • B

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 13 January to 2 February:
  • Fitness facilities
  • Sauna
  • Hot tub
  • Swimming pool
The property will be renovating from 13 January 2025 to 31 March 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.04 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 31 per person
  • Valet parking fee: EUR 30 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Sofitel Biarritz Miramar
Sofitel Biarritz Miramar Thalassa Sea
Sofitel Miramar
Sofitel Miramar Thalassa Sea
Sofitel Miramar Thalassa Sea Hotel
Sofitel Miramar Thalassa Sea Hotel Biarritz
Sofitel Thalassa
Thalassa Biarritz Sofitel
Thalassa Miramar Biarritz
Thalassa Sofitel Biarritz
Sofitel Biarritz Miramar Thalassa Sea Hotel
Sofitel Biarritz
Accor Thalassa Biarritz
Sofitel Thalassa Biarritz Hotel Biarritz
Biarritz Sofitel
Sofitel Biarritz Le Miramar Thalassa Sea & Spa Hotel
Sofitel Biarritz Le Miramar Thalassa Sea & Spa Biarritz
Sofitel Biarritz Le Miramar Thalassa Sea & Spa Hotel Biarritz

Frequently asked questions

What is the cancellation policy at Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

Sofitel Biarritz Le Miramar Thalassa Sea & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Sofitel Biarritz Le Miramar Thalassa Sea & Spa on 24 Nov 2024 start from NZ$321.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

Yep, Sofitel Biarritz Le Miramar Thalassa Sea & Spa has valet parking for EUR 30 per night.

Are there any beaches close to Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

Yep, Sofitel Biarritz Le Miramar Thalassa Sea & Spa is on Miramar Beach. Fun beach activities include surfing, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Sofitel Biarritz Le Miramar Thalassa Sea & Spa have a pool?

Sofitel Biarritz Le Miramar Thalassa Sea & Spa has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The property will be renovating one of the swimming pools from January 13 2025 until March 31 2025 (completion date subject to change).

What luxury perks are available at Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

Sofitel Biarritz Le Miramar Thalassa Sea & Spa features a Turkish bath, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, Select Comfort beds and premium bedding.

What makes Sofitel Biarritz Le Miramar Thalassa Sea & Spa a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths and comfy beds in the guestrooms, help set the scene for a romantic weekend at Sofitel Biarritz Le Miramar Thalassa Sea & Spa.

Is Sofitel Biarritz Le Miramar Thalassa Sea & Spa family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Sofitel Biarritz Le Miramar Thalassa Sea & Spa is a hit with families.

Are there hot tubs in the rooms at Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

No, but there are deep-soaking baths in the guestrooms.

Does Sofitel Biarritz Le Miramar Thalassa Sea & Spa serve breakfast?

Yeah, buffet breakfast is offered daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

No, Sofitel Biarritz Le Miramar Thalassa Sea & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

Dogs are welcome at Sofitel Biarritz Le Miramar Thalassa Sea & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 25 kg per pet.

Is there a golf course on site at Sofitel Biarritz Le Miramar Thalassa Sea & Spa?

There is a golf course next to Sofitel Biarritz Le Miramar Thalassa Sea & Spa.

Sofitel Biarritz Le Miramar Thalassa Sea & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 169 out of 339 reviews" "
Rating 8 - Good. 113 out of 339 reviews" "
Rating 6 - Okay. 26 out of 339 reviews" "
Rating 4 - Poor. 21 out of 339 reviews" "
Rating 2 - Terrible. 10 out of 339 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Delphine, Miami Beach

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is such in a bad condition !
Stayed 1 night in Jun 2024

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect to enjoy this city. The staff are amazing and they are always welcoming. They have a great service specially with the kids. The room is very nice, quiet, comfortable and very clean.
Stayed 1 night in Jun 2024

6/10 Okay

Erik

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had booked two rooms and unfortunately, the staff somehow only acknowledged one of the reservations, only after sharing the confirmation from Expedia and quite a bit of back-and-forth. Did they finally agree that two rooms were booked unfortunately even though it was in the evening, they made us wait quite sometime for the availability of the second room. However, let me be clear that the location is excellent.
Stayed 2 nights in Jun 2024

10/10 Excellent

Menashe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Nestor, Southwest Ranches

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Paulina

Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas, Dove Canyon

Stayed 3 nights in Sep 2023

2/10 Terrible

Imad

Stayed 1 night in Sep 2023

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Juan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My family booked this hotel thinking it looked like the pictures on the internet – it didn’t; the Sofitel Biarritz needs an URGENT refurbishment as it looks awful. This Sofitel property should be taken away the 5* status immediately, as in reality, it has the condition of a 3*. The carpets across the hotel are extremely old, the terrace of my room was falling apart (see pictures), and the entire outside is oxidated and looks like an old hotel in very poor condition. The pictures in my review speak for itself. If you wish to have an awful experience as I did room 412 and experience the awful holiday, book the Sofitel!

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Staff amazing place. Although the property probably would require a bit revamping it’s still amazing. I would recommend and come back.
Stayed 2 nights in Aug 2023

10/10 Excellent

James, Spring Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view, the sound of the ocean waves on the shore, and proximity to everything! The staff was amazingly nice and friendly. Good food and drink.
Stayed 3 nights in Jun 2023

10/10 Excellent

Klara, Miami

Stayed 1 night in Apr 2023

6/10 Okay

robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful Location property pretty run down , quality/ price Poor
Stayed 2 nights in Oct 2022

4/10 Poor

Steve

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff is excellent and super friendly. Property has considerable deferred maintenance. We did not have AC or hot water late night. Know that AC is turned off during shoulder seasons. Not ideal and really stuffy rooms.
Stayed 2 nights in Oct 2022

10/10 Excellent

Karen

Stayed 1 night in Oct 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the staff to be exceptional at the hotel. We had a wonderful stay there, the location was perfect as a base to see Biarritz and all the surrounding area. We will definitely be back thank you.
Stayed 4 nights in Sep 2022

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Juan, Sta Catarina Pinula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I left a brand new coat (wrapped i a hanger) inside my bag inside my car and paid valet parking ($30 a day) only to have my coat taken from either my car or my room. Called manager and she said she would get back to me with an answer and I am now waiting for her call. It is unreal that this happens in a Sofitel Hotel. Very disapointed and very disturbed. I hope the manager comes up with my coat and finds the employee responsible
Stayed 2 nights in Sep 2022

4/10 Poor

William

Travelled with family
Disliked: Amenities, property conditions & facilities
Reception and car valet staff were very friendly. The rest were not. Spa area is a joke. Pool was dirty. Never managed to catch the shop open - so French! Building is like an old lady and on its own is not the problem. Staff appeared poorly managed. To finish on a positive the bed was amazing.
Stayed 2 nights in Sep 2022

8/10 Good

Assistance

Stayed 1 night in Sep 2022

10/10 Excellent

PAUL, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional, particularly the concierge who went out of her way to accommodate our needs. Property is a bit tired, could use some cosmetic repairs but otherwise a pleasant place to stay.
Stayed 3 nights in Jun 2022

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring holiday trip with a baby and an 11yo.
The perfect hotel for our stay as it has an indoor pool, and the outdoor pool is heated so despite overcast weather my kids were entertained. The beach was on the doorstep too. Front desk staff were so friendly and welcoming whenever approached. The staff that serviced the room were amazing, from realising which of the coffee pods I used and giving me more of those, to leaving chocolates on the pillow during turn down service, to checking bath robe sizing with us for the children. I really appreciated their contribution to making our stay so comfortable. The swimming pool life guards were also just so helpful and friendly. Room comfort....those beds and pillows, so comfy. Even the baby slept well.
Stayed 5 nights in Apr 2022