See all properties
Save

Hotel Ercilla de Bilbao, Autograph Collection

4.0 star property
Hotel with a 24-hour fitness centre, near San Mames Stadium
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ercilla de Bilbao, Autograph Collection

Breakfast, lunch and brunch served
Exterior
Exterior
Lobby
Room, 2 Single Beds (Vintage)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
The price is NZ$200
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Ercilla 37, Bilbao, Vizcaya, 48011
  • Ensanche
    1 min walk
  • Plaza Moyua
    5 min walk
  • Dona Casilda Iturrizar Park
    6 min walk
  • Bilbao (BIO)
    18 min drive

Room options

View all photos for Premium Room, 2 Single Beds (Vintage)

Premium Room, 2 Single Beds (Vintage)

Premium Room, 2 Single Beds (Vintage)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 44 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed (Vintage)

Premium Room, 1 King Bed (Vintage)

Premium Room, 1 King Bed (Vintage)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed

Room, 1 Double Bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds (Vintage)

Room, 2 Single Beds (Vintage)

Room, 2 Single Beds (Vintage)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 44 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Stylish)

Room, 2 Single Beds (Stylish)

Room, 2 Single Beds (Stylish)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, City View (Stylish)

Superior Room, 2 Single Beds, City View (Stylish)

Superior Room, 2 Single Beds, City View (Stylish)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, City View (Stylish)

Superior Room, 1 King Bed, City View (Stylish)

Superior Room, 1 King Bed, City View (Stylish)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
Daily housekeeping
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 Bedroom, City View (Glamour)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Separate bath and shower
Minibar
Digital channels
  • 60 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach

Radisson Collection Bilbao

Pool
Spa
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (269)
The price is NZ$261
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Radisson Collection Bilbao

About the area

Bilbao

Hotel Ercilla de Bilbao, Autograph Collection places you in the centre of Bilbao, within just a 15-minute stroll of popular places like San Mames Stadium and Guggenheim Museum Bilbao. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Bermeo, is open for breakfast, brunch and lunch. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a gym and a snack bar/deli. Buffet breakfast is available daily between 7:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site. .In proximity to this 4-property class Bilbao City Centre hotel you'll find Port of Bilbao.

What's nearby

  • Plaza Moyua - 5 min walk - 0.4 km
  • San Mames Stadium - 11 min walk - 0.9 km
  • Guggenheim Museum Bilbao - 11 min walk - 1.0 km
  • Euskalduna Conference Centre and Concert Hall - 12 min walk - 1.0 km
  • Plaza Nueva - 19 min walk - 1.6 km

Getting around

  • Indautxu Station - 1 min walk
  • Bilbao Autonomia Station - 11 min walk
  • Bilbao (BIO) - 18 min drive

Restaurants

  • ‪Plaza Indautxu - ‬2 min walk
  • ‪Café Rock Grafit - ‬3 min walk
  • ‪El Puertito - ‬1 min walk
  • ‪Scala - ‬1 min walk
  • ‪El Huevo Frito - ‬2 min walk

About this property

Hotel Ercilla de Bilbao, Autograph Collection

Hotel with a 24-hour fitness centre, near San Mames Stadium
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and gift shops/newsstands are also featured at the business-friendly Hotel Ercilla de Bilbao, Autograph Collection. Parking is available for a fee.

This 4-star Bilbao hotel is smoke free.

  • 325 guestrooms or units
  • 12 levels
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Ercilla de Bilbao, Autograph Collection offers 325 accommodations with minibars and a safe. Flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 12.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bermeo
  • Bistro Bermeo

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 12.50 for children
  • Valet parking fee: EUR 22 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Ercilla
Ercilla Bilbao
Ercilla Hotel
Hotel Ercilla
Hotel Ercilla Bilbao
Ercilla Hotel Bilbao
Golden Tulip Bilbao
Hotel Ercilla
Ercilla de Bilbao Autograph Collection by Marriott
Hotel Ercilla de Bilbao, Autograph Collection Hotel
Hotel Ercilla de Bilbao, Autograph Collection Bilbao
Hotel Ercilla de Bilbao, Autograph Collection Hotel Bilbao

Frequently asked questions

What is the cancellation policy at Hotel Ercilla de Bilbao, Autograph Collection?

Hotel Ercilla de Bilbao, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ercilla de Bilbao, Autograph Collection?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Ercilla de Bilbao, Autograph Collection on 1 Dec 2024 start from NZ$200.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Ercilla de Bilbao, Autograph Collection?

Yep, Hotel Ercilla de Bilbao, Autograph Collection has secured covered valet parking for EUR 22 per day.

Are there any beaches close to Hotel Ercilla de Bilbao, Autograph Collection?

The closest beach to Hotel Ercilla de Bilbao, Autograph Collection is Sopelana Beach (14.7 km).

Does Hotel Ercilla de Bilbao, Autograph Collection serve breakfast?

Yep, buffet brekkie is available daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Ercilla de Bilbao, Autograph Collection?

No, Hotel Ercilla de Bilbao, Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Ercilla de Bilbao, Autograph Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch and lunch.

What time are check-in & check-out at Hotel Ercilla de Bilbao, Autograph Collection?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Ercilla de Bilbao, Autograph Collection?

No, pets are not allowed.

Hotel Ercilla de Bilbao, Autograph Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 336 out of 799 reviews" "
Rating 8 - Good. 314 out of 799 reviews" "
Rating 6 - Okay. 97 out of 799 reviews" "
Rating 4 - Poor. 40 out of 799 reviews" "
Rating 2 - Terrible. 12 out of 799 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JUAN Ignacio

Travelled with family
Stayed 2 nights in Aug 2024

4/10 Poor

D

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Meh....
First Impressions The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere. Service with a Side of Disappointment Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude. Room Comfort On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own. A Rainy Day Frustration I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive. The Roof Terrace The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating. Facilities The lifts were tiny and slow, leading to constant waits. The gym was decent. Final Thoughts While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.
Stayed 5 nights in Aug 2024

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a good location on the newer side of Bilbao. Walking distance or short train ride to old town (casco viejo). Plenty of shopping and dining options. Close to train transportation. The hotel has a convenient and nice rooftop bar and bar lounge. The rooms could be uodated, carpets a little worn and bathrooms dark and not very big. Wi-Fi was sufficient but not the strongest and didn’t work on the rooftop. Bellboys were helpful. It was a decent value might find a more updated newer hotel for similar value.
Stayed 3 nights in Aug 2024

10/10 Excellent

Selina Marion

Liked: Cleanliness, staff & service, property conditions & facilities
The lad for Horsham on the front desk was really helpful and spoke excellent English. Thank you
Stayed 3 nights in Jul 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Najeeb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC did no work even though we paid a premium for it
Stayed 3 nights in Jul 2024

10/10 Excellent

Felice

Liked: Cleanliness, staff & service, property conditions & facilities
For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Location is wonderful. Worth it for the rooftop restaurant.
Stayed 4 nights in Jul 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 4 nights in Jun 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof bar was a luxury escape
Stayed 7 nights in Jun 2024

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. We always stay there
Stayed 2 nights in Jun 2024

10/10 Excellent

Marcia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

10/10 Excellent

Simon

Stayed 2 nights in May 2024

8/10 Good

Bing

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

6/10 Okay

JAAFAR

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Hugo, Santo Domingo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increibles atenciones y hermoso hotel
Stayed 1 night in May 2024

10/10 Excellent

Pablo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Our stay was great. Perfect location. Walking distance to all important places. Excellent breakfast. You have to reserve the parking ahead, we didn’t but we were lucky they help us with this matter.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great hotel, helpful and friendly.
Great location and hotel. Very helpful and friendly staff.
Stayed 1 night in Mar 2024

4/10 Poor

Benjamin

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Great location as only a 10 minute walk from attractions. We were disappointed to be told we were unable to have drinks on the rooftop terrace at 4pm on a Sunday, as all tables were ‘reserved’ (it was very quiet!) We were then met with an unexpected terrace bar tab when we checked out, having not used the bar at all! This was resolved eventually, but I feel they didn’t believe us at first.
Stayed 2 nights in Mar 2024

6/10 Okay

Cristian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Poor quality to be avoided
Stayed 1 night in Mar 2024

6/10 Okay

Cristian

Travelled with family
Disliked: Property conditions & facilities
To be avoided, poor quality for the cost
A declining hotel, with dated facilities, clearly going down quality. Check in was terribly slow lasting about 25 min. The bathrooms have no ventilation whatsoever, not even a fan, leaking shower cap, poor and expensive breakfast, with the regiular ham stinking sour probably expired did t dare tasting, very hot on the hallways on the 8th floor with no air. We had 2 rooms and in one of them we saw a cockroach in the bathroom.a deteriorating property im urgent need for a revamp in some areas.
Stayed 1 night in Mar 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and comfortable hotel with friendly staff. Spacious rooms, although could do with some additional soundproofing. Hotel was not busy, despite the price for the room which seems to be linked to brand rather than occupancy - may try some of the other options in the area next time. The lobby bar is underutilised / could do with a more inviting set up.
Stayed 2 nights in Jan 2024

6/10 Okay

Juan

Liked: Cleanliness
Disliked: Staff & service
Highs and Lows
Location and room was very good. However, the hotel has a number of flaws that affect overall experience. First of all, AC system doesnt work to the right tenperature. It is a recurrent issue that always happen in this hotel and is specially disturbing in cold days. Having said that the maintenance attention is substandard. After reviewing the AC of our room and determining that was not working, no action was taken. Reception also ignored the issue and only after 2 reminders the sent a warmer to our room. In order to be able to sleep with a non working AC machine, you need to simply switch off power from the main power control. It has happened to us before in this hotel and also what maintenance team also suggest. Nothing that you expect in a high standard place ( TV commanders were not working because of lack of batteries…etc All tech elements clearly neglected). Moreover, in a previous stay you could notice that reception service was atended by Junior staff. They ignored the room calls several times on purpose as they were “busy”. When complaint was made they were just not very educated and it was obvious they were trainees. Overall, the hotel, location, cleanliness and quality of beds … is very good, amazing, but they are other important elements that are substandard for this level of pricing. As a reference, we also attended the new years gala in the same hotel (at 350 euros/head) and our assesment is similar…. Highs and lows.
Stayed 2 nights in Dec 2023