We arrived at the hotel very Delayed ( by multiple public transport strikes or no show twice of scheduled train & bus..) wet, cold, tied & not in a happy place,4 hour journey from London
We just wanted to check-in,warm up,eat &go to bed.. our flight is 6.30am the next day.
We gave our name & was told they had no room for us…!!
Did you not get an email..??
Understandably we were very confused until we were explained they had no hot water or eventually came out no water.
Yes sometimes things do go wrong & out of your control.
But to arrive knowing nothing, no communication, no phone call, no we have organised alternative accommodation, we will arrange a taxi & here is a voucher to return or something we are very sorry for the inconvenience.
The owners were away..!
No manger on duty but a poor receptionist only 3 weeks into her job dealing with this situation with little or know experience on what the procedures are.!
So what are you or you going to do..I asked..? It was evident she didn’t know what to do.
So immediately went onto my app & in 2 minutes had arranged new accommodation.
Uber was ordered, a drink was offered by the receptionist , so we waited for the transport to arrive.
Over an hour half later we got into the Uber & arrived at our new hotel which was 7 minutes away. Only then to be asked for £35 & not the £10.55 as originally booked for.
Is our day going to get better..?
I tried the Hotels.com app for help, no emergency support, pls now contact me