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Boston Marriott Copley Place

4.0 star property
Hotel with 3 restaurants, a quick walk to Copley Square
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Boston Marriott Copley Place

View from room
Pillow-top beds, in-room safe, desk, iron/ironing board
Junior Suite, 1 Bedroom, Non Smoking
Pillow-top beds, in-room safe, desk, iron/ironing board
Lounge

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Restaurant
  • Pool
  • Gym
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
110 Huntington Ave, Boston, MA, 02116
  • Copley Place
    1 min walk
  • The Shops at Prudential Center
    1 min walk
  • Copley Square
    4 min walk
  • Boston, MA (BOS-Logan Intl.)
    15 min drive

Room options

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Combined shower/bathtub, designer toiletries, hair dryer, towels

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, River View (Mobility/Hearing Access, Roll-In Shwr)

Combined shower/bathtub, designer toiletries, hair dryer, towels

Room, 2 Queen Beds, River View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, River View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

View from room

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • 43 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, River View

Room, 1 King Bed, Non Smoking, River View

Room, 1 King Bed, Non Smoking, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Pillow-top beds, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
  • 25 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, River View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, iron/ironing board

Club Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, River View

Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Shower/bath combination
Designer toiletries
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking

View from room

Junior Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Pillow-top bed
Shower/bath combination
  • 43 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
The Westin Copley Place, Boston, a Marriott Hotel
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (1072)
The price is NZ$716
for 1 night
includes taxes & fees
5 Dec - 6 Dec
The Westin Copley Place, Boston, a Marriott Hotel

About the area

Boston

Boston Marriott Copley Place places you in the centre of Boston, within just a 5-minute stroll of Copley Square and within 15 minutes of Northeastern University. Highlights at this hotel include 3 restaurants, an indoor swimming pool and a 24-hour gym. .The restaurant, Yard House, serves American cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and pool loungers. 22500 square feet (2090 square metres) of event facilities include 47 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Each morning to-go breakfast is served between 6:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Sights within a 20-minute walk of this 4-property class Back Bay hotel include Boston Common and MGM Music Hall at Fenway.

What's nearby

  • Copley Square - 4 min walk - 0.4 km
  • Northeastern University - 12 min walk - 1.0 km
  • Boston Common - 17 min walk - 1.5 km
  • Fenway Park - 20 min walk - 1.7 km
  • Boston University - 5 min drive - 5.7 km

Getting around

  • Prudential Station - 3 min walk
  • Back Bay Station - 5 min walk
  • Logan International Airport (BOS) - 15 min drive

Restaurants

  • ‪Eataly - ‬3 min walk
  • ‪The Cheesecake Factory - ‬4 min walk
  • ‪Blue Bottle Coffee - ‬4 min walk
  • ‪Bar 10 - ‬3 min walk
  • ‪Pressed Cafe - ‬3 min walk

About this property

Boston Marriott Copley Place

Hotel with 3 restaurants, a quick walk to Copley Square
Boston Marriott Copley Place offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 47 meeting rooms are available. Event space at this hotel measures 22500 square feet (2090 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Boston Marriott Copley Place. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 1147 guestrooms or units
  • 38 levels
  • 3 dining venues
  • 22500 sq ft of conference space
  • 2090 sq. m of conference space
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Boston Marriott Copley Place offers 1147 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. 55-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Boston hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 75 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 6:00 AM to 11:00 AM for a fee: USD 24 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • A la Carte
  • Starbucks
  • Yard House

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 47 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (22,500 square foot of space)

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 38 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 30 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 24 per person
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 75.00 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0014770350
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0014770350. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 9:30 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Boston Copley Place Marriott
Boston Marriott Copley
Boston Marriott Copley Place
Boston Marriott Copley Place Hotel
Copley Marriott
Copley Place Marriott
Marriott Boston Copley Place
Marriott Copley
Marriott Copley Place
Marriott Copley Place Hotel
Boston Marriott Copley Place Hotel Boston
Boston Marriott Copley Boston
Boston Marriott Copley Place Hotel
Boston Marriott Copley Place Boston
Boston Marriott Copley Place Hotel Boston

Frequently asked questions

What is the cancellation policy at Boston Marriott Copley Place?

Boston Marriott Copley Place offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Boston Marriott Copley Place?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Boston Marriott Copley Place on 15 Dec 2024 start from NZ$301.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Boston Marriott Copley Place?

Yep, Boston Marriott Copley Place has valet parking with in/out privileges for USD 75.00 per day. Onsite parking is limited.

Are there any beaches close to Boston Marriott Copley Place?

The closest beach to Boston Marriott Copley Place is Revere Beach (9.7 km).

Does Boston Marriott Copley Place have a pool?

Boston Marriott Copley Place has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 9:30 PM.

What makes Boston Marriott Copley Place a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Boston Marriott Copley Place.

Is Boston Marriott Copley Place family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Boston Marriott Copley Place is a hit with families.

Does Boston Marriott Copley Place serve breakfast?

Sure does, to-go brekkie is on offer daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Boston Marriott Copley Place?

No, Boston Marriott Copley Place does not offer an airport shuttle service.

Is there a bar or restaurant at Boston Marriott Copley Place?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Boston Marriott Copley Place?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Boston Marriott Copley Place?

No, pets are not allowed.

Boston Marriott Copley Place Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1030 out of 1517 reviews" "
Rating 8 - Good. 293 out of 1517 reviews" "
Rating 6 - Okay. 99 out of 1517 reviews" "
Rating 4 - Poor. 49 out of 1517 reviews" "
Rating 2 - Terrible. 46 out of 1517 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Fredrick, Tallahassee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and knowledgeable staff
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Brennan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Daniel

The towels were thinner than a cheap sheet made in a third world country
Stayed 2 nights in Aug 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Very friendly staff!
Stayed 1 night in Aug 2024

10/10 Excellent

RUBEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jolie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view.
Stayed 2 nights in Aug 2024

8/10 Good

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nest the airport
Stayed 1 night in Jun 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay here in a nice walkable area of boston
Stayed 1 night in Aug 2024

10/10 Excellent

Fredrick, Tallahassee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Corner room was comfortable
Stayed 3 nights in Aug 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

dr charles

Liked: Cleanliness, property conditions & facilities
Location was excellent and we loved the property. However we paid expedia in full prior to our trip. I had also paid for valet parking. When I checked in I was was told that it was full and I'd have to park elsewhere. I was asked for a credit card for incidentals and I complied. The parking turned out okay because the valet told me that a spot had indeed been reserved for me. When I checked my credit card I found that I had been charged again for the stay. I went to the front desk and confirmed that I had been charged twice, however because the accounting office was closed for the weekend, nothing could be done until Monday. On Monday I was charged for the incidentals but it's Tuesday and I still haven't been credited with the overcharge.
Stayed 3 nights in Aug 2024

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Nasima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely location in the heart of Boston. The hotel was clean and the rooms were good if a little on the small side. You can walk to most places. The bus tour is definitely worth it if you are there for a few days only. Overall, a lovely hotel with wonderful staff.
Stayed 3 nights in Aug 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our 5 night stay at this hotel. Very clean, excellent location for walking to lots of tourist attractions and shopping. Front desk staff were very friendly and helpful. The in-hotel restaurant, Yard House, was very good, both in terms of service and food. Would definitely stay here again!
Stayed 5 nights in Aug 2024

10/10 Excellent

Jorge

Stayed 4 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not impressed with front desk
We were pressured during hotel check-in to take a king-bed room with pull-out couch for 3 people, even though we had paid extra for a larger 2-queen room. They talked of a 'corner' room, but the room was very small, the pull-out couch was a single-bed size, and our room was next to the elevator (not a corner room). I believe the fact that we booked through Hotels.com made us 'third-class guests'. Location is great - attached to a mall, easy walk to Fenway, nice area.
Stayed 2 nights in Aug 2024

10/10 Excellent

Janice

Stayed 1 night in Aug 2024

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and courteous staff
Stayed 1 night in Aug 2024

6/10 Okay

Yi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Nicole

They went in our room with out permission
Stayed 1 night in Aug 2024

4/10 Poor

Akiko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Convenient location, walking to shopping mall and train station. Clean, big reception, beautiful property. However, staff didn’t explain Expedia package to us and very confusing. First,check in staff didn’t talk to us and just gave us room key. No welcome smile,no explain about breakfast, facility time, room type confirmation…. Etc. The room wasn’t riverview that we requested. I called and operator said riverview is full. But actually it was available and very confusing. And We thought Breakfast was including but we didnt know $25 per day, the restaurant staff didn’t know the package service neither and sent us Marriott’s club after we already seated. And Mariotto club didn’t have our name and we were back and forth and very embarrassed and stressful morning. I think staffs need to know what Expedia offer to us. They gave us $50 coupon of restaurant but still stressful morning that supposed to be fun morning at trip. Other things was great.
Stayed 2 nights in Aug 2024

10/10 Excellent

Diane, acton

Travelled with family
Perfect location Clean. Friendly. Helpful staff.
Stayed 1 night in Aug 2024