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The Newbury Boston

5.0 star property
Luxury hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for The Newbury Boston

Front of property
Exterior
Room, Corner (House)
In-room dining
Rooftop bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Pet-friendly
  • 24/7 front desk
The current price is NZ$1,095
includes taxes & fees
28 Mar - 29 Mar

Explore the area

Map
15 Arlington St, Boston, MA, 02116
  • Boston Common
    ‪5 min walk‬
  • Copley Square
    ‪9 min walk‬
  • TD Garden
    ‪5 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, Corner (House)

Room, Corner (House)

Room, Corner (House)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
  • 149 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Mansion)

Room (Mansion)

Room (Mansion)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 179 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in shower)

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 1 King Bed, Accessible (Roll-in shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Suite, 1 Bedroom, Park View

Classic Suite, 1 Bedroom, Park View | Living room

Classic Suite, 1 Bedroom, Park View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Blackout curtains
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Newbury)

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 1 King Bed (Newbury)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Suite, Park View, Corner

Classic Suite, Park View, Corner | Living area

Classic Suite, Park View, Corner

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • 71 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 1 King Bed, Park View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Signature)

Frette Italian sheets, premium bedding, down duvets, minibar

Grand Suite (Signature)

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
  • 106 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite (Roll-in shower)

Frette Italian sheets, premium bedding, down duvets, minibar

Studio Suite (Roll-in shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • 63 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-in shower)

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 2 Queen Beds, Accessible (Roll-in shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Newbury)

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 2 Queen Beds (Newbury)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Park View (Roll-in shower)

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 2 Queen Beds, Accessible, Park View (Roll-in shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Park View

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 2 Queen Beds, Park View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Suite, 1 Bedroom

TV, pay films

Classic Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Blackout curtains
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Suite (with Roll-In Shower)

TV, pay films

Classic Suite (with Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Frette Italian bed sheets
Blackout curtains
  • 50.9 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Classic Suite, Fireplace

TV, pay films

Classic Suite, Fireplace

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • 68 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Suite, Fireplace (with Roll-In Shower)

Frette Italian sheets, premium bedding, down duvets, minibar

Classic Suite, Fireplace (with Roll-In Shower)

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite

Frette Italian sheets, premium bedding, down duvets, minibar

Studio Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Down duvet
Frette Italian bed sheets
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Boston

A luxury stay in the heart of Boston awaits you at The Newbury Boston, a recipient of the prestigious Conde Nast Hot List award in 2022. Within steps you'll find Newbury Street and Boston Common within a 10-minute stroll. Highlights at this family-friendly hotel include a restaurant, a 24-hour gym and a bar/lounge. .The Street Bar is the hotel's own bar. Additionally, you'll find a gym and laundry facilities. Cooked-to-order breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Within a 15-minute walk of this 5-property class Back Bay hotel, attractions include Copley Square and Copley Place.

What's nearby

  • Boston Common - 5 min walk - 0.5 km
  • Copley Square - 9 min walk - 0.8 km
  • New England Aquarium - 4 min drive - 2.4 km
  • Fenway Park - 4 min drive - 3.2 km
  • TD Garden - 5 min drive - 2.7 km

Getting around

  • Arlington Station - 2 min walk
  • Back Bay Station - 12 min walk
  • Logan International Airport (BOS) - 17 min drive

Restaurants

  • ‪Cheers - ‬5 min walk
  • ‪Thinking Cup - ‬4 min walk
  • ‪Fire & Ice - ‬5 min walk
  • ‪Tatte Bakery & Cafe | Back Bay - ‬3 min walk
  • ‪Theatre Lobby - ‬3 min walk

About this property

The Newbury Boston

Luxury hotel with 24-hour fitness centre and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There are 6 meeting rooms available. A 24-hour fitness centre, a library, and multilingual staff are also featured at the luxury The Newbury Boston. For a fee, parking is available.

This 5-star Boston hotel is smoke free.

  • 286 guestrooms or units
  • 17 levels
  • Built in 1927
  • Childcare (surcharge)
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Newbury Boston offers 286 accommodations with minibars and a safe. Beds feature Frette Italian sheets, down duvets and premium bedding. Televisions come with premium cable channels and pay-per-view films.

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Fridges, in-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The Newbury Boston is listed in the 2022 Condé Nast Traveller Hot List.
The property is a member of the Leading Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Hindi, Portuguese, Spanish, Turkish

Similar properties

Exterior

The Langham, Boston

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, 1,000 reviews
The price is NZ$865
includes taxes & fees
27 Mar - 28 Mar
The Langham, Boston

Property amenities

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 322 metres
  • Secured, covered valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee: USD 10 to 50 for adults and USD 10 to 50 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • The Rooftop Bar
  • The Rooftop Restaurant
  • The Street Bar

Things to do

  • 24-hour gym
  • Designer stores
  • Library
  • Shopping

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 6 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a regional park
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 150 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 52.40 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Internet access
  • Lending library access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 for adults and USD 10 to 50 for children
  • Valet parking fee: USD 75.00 per night (in/out privileges)
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
Tax ID - C0015560350
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The tax ID number is C0015560350. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Boston Taj
Taj Boston
Taj Boston Hotel
Taj Hotel Boston
Boston Taj Hotel
Taj Boston Hotel Boston
Taj Hotel
Taj Boston
The Newbury Boston Hotel
The Newbury Boston Boston
The Newbury Boston Hotel Boston

Frequently asked questions

What is the cancellation policy at The Newbury Boston?

The Newbury Boston offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Newbury Boston?

As of 25 Mar 2025, prices found for a 1-night stay for 2 adults at The Newbury Boston on 28 Mar 2025 start from NZ$1,003.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Newbury Boston?

Yep, The Newbury Boston has secured covered valet parking with in/out privileges for USD 75.00 per night.

Are there any beaches close to The Newbury Boston?

The closest beach to The Newbury Boston is Revere Beach (8.8 km).

What makes The Newbury Boston a romantic place to stay?

Couples dining and a champagne service, as well as Frette Italian sheets and massage services available in the guestrooms, help set the scene for a romantic weekend at The Newbury Boston.

Is The Newbury Boston family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Newbury Boston is a hit with families.

Does The Newbury Boston serve breakfast?

Yeah, cooked-to-order brekkie is served at The Newbury Boston.

Is there a free airport shuttle available at The Newbury Boston?

No, The Newbury Boston does not offer an airport shuttle service.

Is there a bar or restaurant at The Newbury Boston?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Newbury Boston?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Newbury Boston?

Dogs are welcome at The Newbury Boston, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 68 kg per pet.

The Newbury Boston Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 331 out of 415 reviews
Rating 8 - Good. 38 out of 415 reviews
Rating 6 - Okay. 23 out of 415 reviews
Rating 4 - Poor. 13 out of 415 reviews
Rating 2 - Terrible. 10 out of 415 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !
Stayed 2 nights in Dec 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff - couldn't ask for anything better
Stayed 1 night in Dec 2024

10/10 Excellent

Steph

Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Marianne, sheldon

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boston getaway weekend
Fantastic stay in a great location with superb view and service
Stayed 3 nights in Dec 2024

10/10 Excellent

Douglas

Stayed 3 nights in Nov 2024

8/10 Good

John

Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer, Northport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best!!!!
This place is never a disappointment. This is my go to hotel in Boston. The rooms are beautiful. Contessa is lovely. The Street Bar is impeccable old school fabulous Boston.
Stayed 1 night in Dec 2024

10/10 Excellent

Evert, Chatham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff - Friendly and helpful. Great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

JAEWOONG

Stayed 2 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing all around!
Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay if you’re wanting to do a lot of things downtown.
Stayed 2 nights in Nov 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly beautiful hotel with impeccable service.
Stayed 1 night in Nov 2024

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly the most beautiful, comfortable place while still having a super elevated style and vibe. The staff was the most helpful and responsive. I think we’ve ever experienced! Already planning our return trip.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from the front desk to our dining experience. Will absolutely go back in the future!
Stayed 1 night in Nov 2024

10/10 Excellent

Maggie, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in great location
Stayed 2 nights in Nov 2024

10/10 Excellent

Mary, Summit

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Nov 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Love The Newbury♥️
Stayed 3 nights in Oct 2024

2/10 Terrible

Ji Hyun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far, this hotel was the worst hotel I have experienced in my entire life. Most of the staff are so unkind and arrogant, the concierge told me to go to the restaurant myself to confirm the reservation because he does not have a "phone" - honestly it is a problem if you don't have a phone while your job is a concierge and secondly, I don't care how you manage to confirm my booking - just do it because it is your job. The front desk also did not inform of their facilities when check-in so I had to discover they had a nice lounge for hotel guest with complimentary coffee and bakery on OUR LAST DAY thanks to the bell boy. Also they skipped housekeeping one day and did not apologize for it. So thanks Newbury hotel for the worst hospitality - I will never be coming back. You guys do not deserve five stars at best.

10/10 Excellent

Marcy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with nice amenities. Staff very friendly. We enjoyed the first floor bar for drinks and the rooftop restaurant for dinner.
Stayed 1 night in Nov 2024