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Chateau On The Lake Resort Spa and Convention Center

4.0 star property
Lakefront resort with 2 restaurants and marina
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Chateau On The Lake Resort Spa and Convention Center

Indoor pool, outdoor pool, pool loungers
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Premium bedding, in-room safe, desk, blackout curtains
Dining
Combined shower/bathtub, designer toiletries, hair dryer, towels

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • Spa
  • Pool
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available

Explore the area

Map
415 North State Highway 265, Branson, MO, 65616
  • Table Rock Lake
    4 min walk
  • Moonshine Beach
    16 min walk
  • Table Rock Dam
    2 min drive
  • Branson, MO (PLK-M. Graham Clark - Taney County)
    17 min drive

Room options

View all photos for Lakefront King, Balcony, Lake View

Premium bedding, in-room safe, desk, blackout curtains

Lakefront King, Balcony, Lake View

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Sofa bed
Hairdryer
  • 48 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Lakefront Ambassador King, Balcony, Lake View

Lakefront Ambassador King, Balcony, Lake View

Lakefront Ambassador King, Balcony, Lake View

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Sofa bed
Shower/bath combination
  • 48 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room

Premium bedding, in-room safe, desk, blackout curtains

Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Suite, 2 Queen Beds

Traditional Suite, 2 Queen Beds | Living area

Traditional Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
Hairdryer
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Basic Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Partial Lake View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Partial Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed - single
Blackout curtains
Premium bedding
  • 40 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Lake View, Lakeside

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Lake View, Lakeside

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 48 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Garden View

Suite, 1 King Bed with Sofa bed, Garden View | Living area

Suite, 1 King Bed with Sofa bed, Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
  • 50 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
  • 80 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
  • 93 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Branson

At Chateau On The Lake Resort Spa and Convention Center, you'll be 3.2 km (2 mi) from Showboat Branson Belle and 5.1 km (3.1 mi) from Titanic Museum. Highlights at this resort include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. Enjoy the 2 outdoor tennis courts, indoor swimming pool and outdoor swimming pool plus access to motor boating. 43500 square feet (4041 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find a marina, free Wi-Fi in public areas and a 24-hour gym. Full breakfast is available daily between 7 AM and 11 AM. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 4-property class Branson resort include Branson Ferris Wheel and White Water.
View more Resorts in BransonOpens in a new window

What's nearby

  • Showboat Branson Belle - 3 min drive
  • Welk Resort Branson Theatre - 4 min drive
  • Titanic Museum - 6 min drive
  • White Water - 6 min drive
  • Dolly Parton's Stampede Dinner Attraction - 9 min drive

Getting around

  • Springfield, MO (SGF-Springfield-Branson National) - 64 min drive

Restaurants

  • ‪Crazy Craig's Cheeky Monkey Bar - ‬2 min drive
  • ‪Danna's BBQ - ‬5 min drive
  • ‪Jackie B. Goode's Uptown Cafe - ‬6 min drive
  • ‪Fall Creek Steak & Catfish House - ‬5 min drive
  • ‪Shogun Japanese Steak & Sushi - ‬5 min drive

About this property

Chateau On The Lake Resort Spa and Convention Center

Lakefront resort with 2 restaurants and marina
Chateau On The Lake Resort Spa and Convention Center offers its guests a full-service spa, a marina, and outdoor tennis courts. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this resort measures 43500 square feet (4041 square metres) and includes conference space. An outdoor pool, an indoor pool, and a hot tub are also featured at the business-friendly Chateau On The Lake Resort Spa and Convention Center. Parking is available for a fee.

This 4-star Branson resort is smoke free.

  • 301 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 43500 sq ft of conference space
  • 4041 sq. m of conference space
  • Built in 1997
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Chateau On The Lake Resort Spa and Convention Center offers 301 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open selected days. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, French, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 10 per night; includes in/out privileges)
  • Valet parking on site (USD 25 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Atrium Cafe
  • Chateau Grille

Family friendly

  • Children's games
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43,500 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a lake
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 31.49 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room safe
  • Partner property pool access
  • Pool access
  • Spa access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 30 for adults and USD 10 to 30 for children
  • Uncovered self-parking fee: USD 10 per night (in/out privileges)
  • Valet parking fee: USD 25 per night
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation.

We should mention

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Chateau Lake Resort Spa Branson
Chateau Lake Resort Spa
Chateau Lake Spa Branson
Chateau On The Lake Resort Spa Convention Centre
Chateau On The Lake Resort Spa Convention Center
Chateau On The Convention
Chateau On The Lake Resort Spa and Convention Center Resort
Chateau On The Lake Resort Spa and Convention Center Branson

Frequently asked questions

What is the cancellation policy at Chateau On The Lake Resort Spa and Convention Center?

Chateau On The Lake Resort Spa and Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Chateau On The Lake Resort Spa and Convention Center?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Chateau On The Lake Resort Spa and Convention Center on 25 Nov 2024 start from NZ$222.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Chateau On The Lake Resort Spa and Convention Center?

Yep, Chateau On The Lake Resort Spa and Convention Center has an uncovered self car park with in/out privileges for USD 10 per night.

Are there any beaches close to Chateau On The Lake Resort Spa and Convention Center?

The closest beach to Chateau On The Lake Resort Spa and Convention Center is Aunts Creek Beach (15.6 km).

Is there a spa on site at Chateau On The Lake Resort Spa and Convention Center?

Yep, there is an onsite spa at Chateau On The Lake Resort Spa and Convention Center. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Chateau On The Lake Resort Spa and Convention Center have a pool?

Yep, and guests recommend it! Chateau On The Lake Resort Spa and Convention Center has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from June to September.

What luxury perks are available at Chateau On The Lake Resort Spa and Convention Center?

Chateau On The Lake Resort Spa and Convention Center features a full-service spa, an outdoor pool and an indoor pool.

What makes Chateau On The Lake Resort Spa and Convention Center a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Chateau On The Lake Resort Spa and Convention Center.

Does Chateau On The Lake Resort Spa and Convention Center serve breakfast?

Yeah, full brekkie is available daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Chateau On The Lake Resort Spa and Convention Center?

No, Chateau On The Lake Resort Spa and Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Chateau On The Lake Resort Spa and Convention Center?

Yep, Chateau On The Lake Resort Spa and Convention Center has 2 restaurants.

What time are check-in & check-out at Chateau On The Lake Resort Spa and Convention Center?

Check-in begins at 4 PM. Check-out time is 11 AM.

Chateau On The Lake Resort Spa and Convention Center Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 757 out of 1280 reviews" "
Rating 8 - Good. 264 out of 1280 reviews" "
Rating 6 - Okay. 141 out of 1280 reviews" "
Rating 4 - Poor. 72 out of 1280 reviews" "
Rating 2 - Terrible. 46 out of 1280 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Chateau on the Lake is a nice hotel for the Branson/Table Rock area. The rooms are dated but maintained well enough; however, the air conditioner unit in our room was extremely loud when it kicked on which was a problem for me as a light sleeper. Not sure if that is an issue across the board or it was just our room. The location has a great view of Table Rock Lake.
Stayed 2 nights in Jul 2024

6/10 Okay

Michael J

Stayed 2 nights in Aug 2024

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. We enjoyed and nice relaxing weekend.
Stayed 2 nights in Aug 2024

4/10 Poor

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff (Chase, I believe was my favorite) comfortable room. Loved the sweet shop and the pool.
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Dean

Stayed 2 nights in Aug 2024

2/10 Terrible

xiaoming

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Farouk

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jul 2024

8/10 Good

Mary Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scenery is beautiful of lake & hills. Grounds are well maintained and pretty. Room was clean, large, & comfortable bed. A bit more attention needs to be given to cleanliness outside the room such as hall rugs, elevator floors. Great pickleball courts but no method for connecting to other players so we never played.
Stayed 4 nights in Jul 2024

4/10 Poor

Lloyd Franklin

Bad food over priced.the rooms were plane Jane’s no microwave .I think my sheets were used and soaps were bolted to the shower wall.It’s to pricey for what you get.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Resort!
From the moment we arrived the service at the Chateau was amazing! The man at the door was very helpful and took the time to go inside to give us the full layout of the hotel. We were not happy with the view from our standard king room (to be fair I should mention we did not pay for a room with any kind of lake view). When I called downstairs, Dinah and Chase went above and beyond our expectations (I don’t want to get anyone in trouble but I mean way beyond our expectations)! The room was clean, the pool area was beautiful, and the hotel atrium looks like something from Vegas. Unfortunately we didn’t have time to take advantage of all this resort has to offer but we’ll be back! Thanks again to Chase and Dinah!
Stayed 1 night in Jul 2024

8/10 Good

Jolene, Dayton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night as we arrived a day early and our condo was not ready yet. Great and friendly workers in ALL areas of the hotel complex. Very clean facilities and pleasant aroma as you enter the building. This was a splurge stay…cost is quite expensive and the average family would not be able to afford to stay here.
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed. Loved our stay
Stayed 1 night in Jul 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy and accommodating.
Stayed 2 nights in Jul 2024

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful! It has a beach and so much you can do without spending extra money. You can go to the movies, spend hours at the pool it doesn’t matter. It’s so clean and the staff is wonderful
Stayed 1 night in Jul 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking View!
This hotel has an amazing location on the lake with a stunning view. Highly recommend getting a top room with balcony view. The landscaping is beautiful and well maintained. The pool is big and also well maintained. The restaurants are delicious and bars fun! The entire staff is so friendly and helpful. 😊
Stayed 2 nights in Jul 2024

2/10 Terrible

Mark

Disliked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay.
Our stay was very pleasant. The grounds were beautifully landscaped and the room had plenty of space. We enjoyed the pool, hot tub and marina. The hotel was elegant. Our meals were in the Atruim and each one was delicious. The staff at the marina were very friendly and accommodating. Our only complaint was the low water pressure in our room and the shower was cold. At checkout, we were told that there was a problem with the hot water that day.
Stayed 2 nights in Jul 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Anne Marie, New Bern

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and spacious bath. Beautiful view from the pool area. Nice gym
Stayed 3 nights in Jul 2024

4/10 Poor

Mark

Travelled with partner
Disliked: Amenities, property conditions & facilities
I stayed at the chateau several years ago, and I came back because I guess that I played it up more in my mind than what it was back then. Limited services: pool times, why are there pool times? And if you are going to have pool times and limitations make sure they are adhered to. There were children filling up the lobby entrance to the indoor pool, and there were about 6 children swimming in full street clothes until past 11pm. I would have gone to the outdoor pool but it was apparently closed at 10pm. Conveniences: every floor had supposed “vending” however there were no machines or anything besides ice machines (and half or those were broken). With all food producing facilities closed at 11, there was nowhere to get anything to eat. I have stayed in hotels all over the world and the vast majority have 24/7 room service. This was very irritating. Mold in rooms: I paid to upgrade to a suite, and the upgrade I got had mold growing along the ceilings in the bathroom. Does not make an upgrade worth it. I guess that my overall experience was less of being in a high end hotel and more just being restricted at every turn with the endgame of the hotel to exploit their customers into buying upgrades when they should really charge less for the out dated experience.
Stayed 1 night in Jul 2024

2/10 Terrible

Ashly

Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE!
DON'T STAY HERE! This was one of the most disappointing stays that I've ever had. When I first got there I was greeted by Chase who was wonderful, lovely and honestly the best part of staying at this hotel. I decided to upgrade my room to the vice presidential suite when I arrived because I really wanted to treat myself and have some indulgent time. One of the features mentioned in the upgraded room was it was supposed to have a kitchen. And it had a kitchen area ... but absolutely nothing to prepare or eat any food! Nothing, no paper towels, no glasses or nor utensils. When I asked for something I was offered disposable plastic. For a luxury resort that seemed really trashy. The room itself was very large and spacious , but it was very dated. It seemed like something that was classy and fancy maybe 20-25 years ago, not at all current style or even recently updated. It also had a smell of mildew and didn't feel or smell very fresh and clean. The towels felt all crusty and the robes smelled of mildew. I had a lake view room but couldn't even enjoy the balcony because there were so many spiders out there. I'm really not sure what the upgrade was for and I'm kicking myself for spending all that money! I also got a spa voucher when I checked in and when I checked out it hadn't been added to my bill. Even though at the spa I was assured it would be taken care of at checkout. Room service was expensive. Tasted awful and was in plastic take out containers
Stayed 2 nights in Jul 2024