10/10 Excellent
Alison
Travelled with partner
15 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff was exemplary! Excellent stay in a lovely hotel. We had a problem the first night with the really beautiful room we were allocated; it was dealt with immediately (at midnight) and rectified for the better in the morning. Every member of staff made us feel special and were helpful in attending to all our needs.. this made the stay in a nice hotel truly 5 star. Joanna especially who took time to share her knowledge of Palma with us on a map. Savio was just lovely, a sommelier who took his time to talk and share with us a bit of his knowledge about Mallorcan wine. The Spa was perfect and the massages excellent - best I've ever experienced. The pool was peaceful and refreshing and the man who put our towels out every morning was cheerful and polite. The free use of a shuttle to and from the port and beach 24hrs was really convenient. The bathrooms are very well appointed with walk in rain shower and jacuzzi bath and the beds (we had an amazingly large bed!) were really comfy. IF I have to pick a slight downside, which is hard- the waiter service by the pool could be more frequent. All in all, can't wait to go back, it was a wonderful experience!
Alison
Stayed 5 nights in Aug 2024