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The Lake House on Canandaigua

4.5 star property
Boardwalk/promenade hotel with 2 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Lake House on Canandaigua

Seasonal outdoor pool
Exterior
2 restaurants, breakfast, lunch, dinner served; local cuisine
Seasonal outdoor pool
Lobby

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Gym
  • 24/7 front desk
  • Spa
  • Laundry
  • Pool
The price is NZ$553
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
770 South Main Street, Canandaigua, NY, 14424
  • Canandaigua City Pier
    5 min walk
  • Rose Tavern
    1 min walk
  • Avon Bus Station
    35 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    41 min drive

Room options

View all photos for Premium Room, 2 Queen Beds (Lake) - ADA

Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds (Lake) - ADA

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Separate bedroom
Rainfall showerhead
Hairdryer
Designer toiletries
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, Multiple Beds (Lake)

Minibar, in-room safe, desk, laptop workspace

Premium Suite, Multiple Beds (Lake)

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
  • 33 sq m
  • Sleeps 3
  • 1 Single Bed and 1 King Bed

View all photos for Suite, Multiple Beds (Cottage)

Minibar, in-room safe, desk, laptop workspace

Suite, Multiple Beds (Cottage)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
  • 33 sq m
  • Sleeps 3
  • 1 Single Bed and 1 King Bed

View all photos for Cottage, 1 King Bed

Cottage, 1 King Bed

Cottage, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Cottage, 2 Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Lake)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds (Lake)

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Town)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Town)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
Champagne service
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage, 1 King Bed - ADA

Minibar, in-room safe, desk, laptop workspace

Cottage, 1 King Bed - ADA

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Smart TV
Separate bedroom
Rainfall showerhead
Hairdryer
Designer toiletries
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage, 2 Queen Beds - ADA

Minibar, in-room safe, desk, laptop workspace

Cottage, 2 Queen Beds - ADA

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Smart TV
Separate bedroom
Rainfall showerhead
Hairdryer
Designer toiletries
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds (Town)

Minibar, in-room safe, desk, laptop workspace

Suite, Multiple Beds (Town)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
Champagne service
  • 33 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Room, 1 King Bed (Town)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Town)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
Champagne service
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Woods)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Woods)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds (Town) - ADA

Minibar, in-room safe, desk, laptop workspace

Suite, Multiple Beds (Town) - ADA

Highlights

Air conditioning
Connecting rooms available
Smart TV
Separate bedroom
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Suite (Dressing)

Minibar, in-room safe, desk, laptop workspace

Suite (Dressing)

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
  • 53 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Room, 2 Queen Beds (Town)

Room, 2 Queen Beds (Town)

Room, 2 Queen Beds (Town)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
Champagne service
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Woods) - ADA

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Woods) - ADA

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Smart TV
Separate bedroom
Rainfall showerhead
Hairdryer
Designer toiletries
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Lake)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Lake)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Bridal)

Minibar, in-room safe, desk, laptop workspace

Suite (Bridal)

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
  • 53 sq m
  • Sleeps 3
  • 1 Single Bed and 1 King Bed

View all photos for Room, 2 Queen Beds (Woods)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Woods)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Smart TV
Rainfall showerhead
Hairdryer
Designer toiletries
Bathrobes
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hotel Canandaigua, Tapestry Collection by Hilton

Pool
Pet-friendly
Parking included
Free WiFi
4.5 out of 5, Wonderful, (158)
The price is NZ$282
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Hotel Canandaigua, Tapestry Collection by Hilton

About the area

Canandaigua

A luxury stay in Canandaigua awaits you at The Lake House on Canandaigua, a recipient of the prestigious Conde Nast Hot List award in 2021. Within a short 5-minute stroll, you'll find Canandaigua City Pier and Canandaigua Lake State Marine Park. Highlights at this hotel include 2 restaurants, a full-service spa and free self-parking. .A relaxing visit to Willowbrook Spa can include hot stone massages and sports massages along with access to the sauna. The restaurant, Rose Tavern, serves local cuisine and is open for breakfast, brunch, lunch and dinner. Sand Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym and seasonal outdoor swimming pool as well as access to free bike hire and hiking/biking trails. 5000 square feet (465 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of a free area shuttle. .Sights within a 10-minute walk of this 4.5-property class Canandaigua hotel include Kershaw Park and Canandaigua Lake.

What's nearby

  • Canandaigua City Pier - 5 min walk
  • Canandaigua Lake State Marine Park - 5 min walk
  • UR Medicine - F.F. Thompson Hospital - 3 min drive
  • Sonnenberg Gardens and Mansion State Historic Park - 4 min drive
  • CMAC Performing Arts Center - 6 min drive

Getting around

  • Rochester, NY (ROC-Greater Rochester Intl.) - 41 min drive

Restaurants

  • ‪Starbucks - ‬15 min walk
  • ‪Wendy's - ‬8 min walk
  • ‪Burger King - ‬17 min walk
  • ‪Nick's Chophouse - ‬2 min drive
  • ‪Abbott's Frozen Custard - ‬16 min walk

About this property

The Lake House on Canandaigua

Boardwalk/promenade hotel with 2 restaurants and full-service spa
The Lake House on Canandaigua offers its guests a full-service spa, a fitness centre, and a seasonal outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this hotel measures 5000 square feet (465 square metres) and includes a conference centre. Spa services, a library, and a garden are also featured at the luxury The Lake House on Canandaigua. A free area shuttle within 5 miles is available. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Canandaigua hotel.

  • 125 guestrooms or units
  • 2 dining venues
  • 5000 sq ft of conference space
  • 465 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
The Lake House on Canandaigua offers 125 accommodations with minibars and espresso makers. 55-inch Smart televisions come with premium digital channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, designer toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Willowbrook Spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages and sports massages. The spa is equipped with a sauna. The spa is open daily.

Awards and affiliations

The Lake House on Canandaigua is listed in the 2021 Condé Nast Traveller Hot List.
The property is a member of Preferred Hotels & Resorts.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 5 miles
  • Area shuttle
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Rose Tavern
  • Sand Bar

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Library
  • Private wine tours
  • Seasonal outdoor pool
  • Wine tasting room

Family friendly

  • Free area shuttle
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,000 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • On the boardwalk/promenade

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • In-room massages
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 25
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Children's club/arcade access
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 25 per person
  • Pet fee: USD 100 per accommodation, per stay plus a one-off USD 25 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash.

We should mention

  • The seasonal pool will open in May and close in October.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Lake House on Canandaigua Hotel
The Lake House on Canandaigua Canandaigua
The Lake House on Canandaigua Hotel Canandaigua

Frequently asked questions

What is the cancellation policy at The Lake House on Canandaigua?

The Lake House on Canandaigua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Lake House on Canandaigua?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The Lake House on Canandaigua on 5 Jan 2025 start from NZ$486.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Lake House on Canandaigua?

Yep, The Lake House on Canandaigua has a free self car park.

Are there any beaches close to The Lake House on Canandaigua?

The closest beach to The Lake House on Canandaigua is Deep Run Beach (6.1 km).

Is there a spa on site at The Lake House on Canandaigua?

Yep, Willowbrook Spa is available for guests. You'll enjoy services like sports massages.

Does The Lake House on Canandaigua have a pool?

The Lake House on Canandaigua has a seasonal outdoor pool. The pool is open from May to October.

What makes The Lake House on Canandaigua a romantic place to stay?

Couples spa treatments and winery tours, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at The Lake House on Canandaigua.

Does The Lake House on Canandaigua serve breakfast?

You bet, cooked-to-order breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Lake House on Canandaigua?

No, The Lake House on Canandaigua does not offer an airport shuttle service.

Is there a bar or restaurant at The Lake House on Canandaigua?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Lake House on Canandaigua?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Lake House on Canandaigua?

Dogs are welcome at The Lake House on Canandaigua, with food and water bowls on offer.

The Lake House on Canandaigua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 204 out of 262 reviews" "
Rating 8 - Good. 37 out of 262 reviews" "
Rating 6 - Okay. 13 out of 262 reviews" "
Rating 4 - Poor. 3 out of 262 reviews" "
Rating 2 - Terrible. 5 out of 262 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deepthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free bikes!! Wonderful staff!
Stayed 6 nights in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lodge was exceptional. Every staff member friendly and welcoming from beginning to end. The view of the lake is beautiful. Food delicious and perfectly prepared. This by far was a favorite experience.
Stayed 3 nights in Sep 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Sep 2024

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Lisa

Stayed 3 nights in Sep 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Amenities, property conditions & facilities
I had high hopes for our stay but was a bit disappointed. My wife and I went here for a quick getaway to celebrate our 25th anniversary. At first glance the property is beautiful and in an amazing lakefront location. Our room though, which was around $650/night was disappointing. For that price I expect things to be amazing. We had bathroom issues right off the bat. It had a terrible musty odor. The sink I was using was completely plugged and wouldn't drain so maybe that's where it came from. There's absolutely no way the cleaning person didn't know this before we checked in. There were also several light bulbs burned out ,(one in the bathroom next to the clogged sink) and again, there's no way the cleaner wasn't aware of it. How much effort does it take to report this to maintenance. Also, the couch, which was white cotton, was stained all over. If you're going to have white furniture then you might want to occasionally clean it. I actually wasn't comfortable even sitting on it. The room did have a Nespresso machine but we were only given decaf coffee pods for it. At $650 /night it would take very little effort to fix these issues. Maybe we got a lemon of a room and I hope that's the case because I can't imagine people will return or recommend a property that let's the basic expectations of a high-end resort be completely disregarded. That said, the public areas were well kept and the grounds very nice.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mery, Niskayuna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! Beautiful premises. Great service.
Stayed 4 nights in Aug 2024

10/10 Excellent

MARGARET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lake House was just totally amazing. Beautiful room that exceeded expectations, the whole hotel was an elegant but comfortable theme, with all southern balconies, restaurants and pool areas overlooking beautiful Canandaigua Lake. Next time I will stay longer, to fully enjoy this treat!!
Stayed 1 night in Sep 2024

2/10 Terrible

MAUREEN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible! They said because we booked through Hotels.com we were given the handicap room. That all reservation from Hotels.com are given the handicap room. Our bath room was flooded after every shower. They would not move us because we booked through Hotels.com
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Griff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our dinner waiter, Derrick, was one of the best we’ve ever had. Professional service, friendly personality, knowledgeable about the menu, helpful when asked for suggestions. Concierge was helpful as was the friendly shuttle service to the concert. We found the reception/check in woman very cold, rude and unwelcoming. Not a good way to start our visit. Fortunately things got better. Check out gentleman was perfect and could train the women from the afternoon before in good customer service.
Stayed 1 night in Aug 2024

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lake House Resort was a very nice experience. My wife and I celebrated our anniversary and enjoyed every moment of it. We highly recommend to everyone.
Stayed 1 night in Aug 2024

10/10 Excellent

Deboarh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful! The staff are so kind and helpful. I had my two children w me, a baby& toddler and they were always so helpful with them& even created mini gift baskets for them on their arrival. Can’t recommend this hotel more !!
Stayed 4 nights in Aug 2024

8/10 Good

Erika

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful property- great food. Service can use some help. Front desk was not helpful checking in- had no idea there was s’mores at night. Didn’t know a lot of the amenities offered. Also weren’t the friendliest of staff members.
Stayed 2 nights in Aug 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat, clean, beautiful property and grounds and the staff were all excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing. Everyone is very friendly. The grounds are absolutely beautiful with many areas to just sit and enjoy. We had a relaxing enjoyable time for our weekend getaway.
Stayed 1 night in Aug 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Jul 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s expensive but worth it. Spa services are too notch and the dining is very very good.
Stayed 2 nights in Jul 2024

10/10 Excellent

Joseph

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal stay all around
Stayed 2 nights in Jul 2024

6/10 Okay

Dr Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No great shakes for the money . Lots of other choices at a more reasonable price . Dr Karoinski
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a concert at CMAC. The hotel is just a hotel, nothing special. But the grounds are amazing. Awesome view of the lake, pool was awesome and warm, and the 2 restaurants on site were both good. Spa was also very nice, but everything is very expensive! Staff was great too. Definitely worth a stay if you're looking to splurge a little and have some peace and quiet
Stayed 1 night in Jul 2024

10/10 Excellent

Roderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our 25th anniversary at the Lake House and plan to return for years to come 🙏
Stayed 1 night in Jul 2024