6/10 Okay
MONICA
22 Aug 2024
Disliked: Cleanliness
Lobby was extremely hot, no AC or fans. when we arrived the receptionist that checked us in wasn't very friendly and looked as if she was in a bad mood. when we got to our room the bathroom was dirty and toilet had pubic hair and it was not cleaned. good thing i travel with travel size cleaning products, shower was also dirty and the desk chair had mold, we had to remind them several times to remove the chair because my daughter has asthma. the vents were full of dust mites and we also had to clean that ourselves. food was not good at all and especially at CUA, it was so hot in there that it was just so uncomfortable to even try and enjoy our food. Not to mention the "aguas frescas" weren't even fresh, they were powdered. Hotel looked much prettier in pictures. i dont thing ill be recommending this hotel to anyone.
MONICA
Stayed 4 nights in Jul 2024