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InterContinental Melbourne The Rialto, an IHG Hotel

5.0 star property
Luxury Melbourne hotel in Melbourne Central Business District with 2 restaurants
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for InterContinental Melbourne The Rialto, an IHG Hotel

Exterior
2 restaurants, breakfast, lunch, dinner served; international cuisine
Property amenity
Indoor pool, open 6:30 AM to 10:30 PM, free pool cabanas, pool loungers
Premium bedding, down duvets, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Spa
  • Bar
  • Parking available
The price is NZ$338
includes taxes & fees
27 Jan - 28 Jan

Explore the area

Map
495 Collins Street, Melbourne, VIC, 3000
  • Collins Street
    ‪1 min walk‬
  • Flinders Lane
    ‪2 min walk‬
  • SEA LIFE Melbourne
    ‪5 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club lounge access (Up to 2 Guests)

Junior Suite, 1 King Bed, Club lounge access (Up to 2 Guests)

Junior Suite, 1 King Bed, Club lounge access (Up to 2 Guests)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Club lounge access (Separate Bath)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Club lounge access (Separate Bath)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 112 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed

Signature Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family Room)

Premium bedding, down duvets, minibar, in-room safe

Family Room, Multiple Beds (Family Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 36 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 1 King Bed, Accessible Bathtub

Classic Room, 1 King Bed, Accessible Bathtub

Classic Room, 1 King Bed, Accessible Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Club lounge access

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Club lounge access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 King Bed (View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium bedding, down duvets, minibar, in-room safe

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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Pool
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4.4 out of 5, Excellent, (1004)
The price is NZ$527
for 1 room
includes taxes & fees
4 Feb - 5 Feb
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About the area

Melbourne

A luxury stay in the heart of Melbourne awaits you at InterContinental Melbourne The Rialto, an IHG Hotel. Within just a 15-minute stroll, you'll find Melbourne Convention and Exhibition Centre and Crown Casino. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Botanica Wellness Spa & Clinic can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Alluvial Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Bluestone Lounge Bar is the hotel's own wine bar. Enjoy the indoor swimming pool, gym, Hot tub and sauna. 4306 square feet (400 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas and laundry facilities. Full breakfast is available at weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Places within a 15-minute walk of this 5-property class Melbourne Central Business District hotel include Bourke Street Mall and Eureka Tower.

What's nearby

  • Melbourne Convention and Exhibition Centre - 10 min walk
  • Crown Casino - 10 min walk
  • Bourke Street Mall - 12 min walk
  • Marvel Stadium - 13 min walk
  • Melbourne Central - 14 min walk

Getting around

  • Southern Cross Station - 8 min walk
  • Flagstaff Station - 10 min walk
  • Melbourne Airport (MEL) - 26 min drive

Restaurants

  • ‪Royal Stacks - ‬3 min walk
  • ‪The King Hotel - ‬3 min walk
  • ‪Vue De Monde - ‬1 min walk
  • ‪Henry and the Fox - ‬4 min walk
  • ‪The Lui Bar - ‬3 min walk

About this property

InterContinental Melbourne The Rialto, an IHG Hotel

Luxury Melbourne hotel in Melbourne Central Business District with 2 restaurants
InterContinental Melbourne The Rialto, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, 11 meeting rooms, and limo/town car service. Event space at this hotel measures 4306 square feet (400 square metres) and includes a conference centre. A hot tub, a sauna, and spa services are also featured at the luxury InterContinental Melbourne The Rialto, an IHG Hotel. For a fee, parking is available.

This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 253 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Built in 1891
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
InterContinental Melbourne The Rialto, an IHG Hotel offers 253 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Botanica Wellness Spa & Clinic has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Filipino, French, German, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi is limited to 30 minutes per day
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free for up to 30 minutes per day

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (AUD 80 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: AUD 48 for adults and AUD 28 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Alluvial Restaurant
  • Bluestone Lounge Bar
  • Ronnie's

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (4,306 square foot of space)

Outdoors

  • Free pool cabanas
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 48 for adults and from AUD 28 for children
  • Valet parking fee: AUD 80 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Property Registration Number 7249

We should mention

  • Pool access available from 6:30 AM to 10:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 30 minutes per day. WiFi in public areas is also free for up to 30 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

InterContinental Melbourne
InterContinental Melbourne Rialto
InterContinental Rialto
InterContinental Rialto Hotel
InterContinental Rialto Hotel Melbourne
InterContinental Rialto Melbourne
Melbourne InterContinental
Melbourne Rialto
Rialto InterContinental
Rialto Melbourne
Intercontinental Melbourne The Rialto Hotel Melbourne
InterContinental Melbourne Rialto Hotel

Frequently asked questions

What is the cancellation policy at InterContinental Melbourne The Rialto, an IHG Hotel?

InterContinental Melbourne The Rialto, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Melbourne The Rialto, an IHG Hotel?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at InterContinental Melbourne The Rialto, an IHG Hotel on 27 Jan 2025 start from NZ$338.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Melbourne The Rialto, an IHG Hotel?

Yep, InterContinental Melbourne The Rialto, an IHG Hotel has secured covered valet parking with in/out privileges for AUD 80 per night.

Are there any beaches close to InterContinental Melbourne The Rialto, an IHG Hotel?

The closest beach to InterContinental Melbourne The Rialto, an IHG Hotel is St Kilda Beach (5.9 km).

Is there a spa on site at InterContinental Melbourne The Rialto, an IHG Hotel?

Yep, Botanica Wellness Spa & Clinic is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does InterContinental Melbourne The Rialto, an IHG Hotel have a pool?

InterContinental Melbourne The Rialto, an IHG Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 6:30 AM to 10:30 PM.

What luxury perks are available at InterContinental Melbourne The Rialto, an IHG Hotel?

InterContinental Melbourne The Rialto, an IHG Hotel features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes InterContinental Melbourne The Rialto, an IHG Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at InterContinental Melbourne The Rialto, an IHG Hotel.

Is InterContinental Melbourne The Rialto, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that InterContinental Melbourne The Rialto, an IHG Hotel is a hit with families.

Does InterContinental Melbourne The Rialto, an IHG Hotel serve breakfast?

You bet, our travelers highly rate the full brekkie here! Offered at weekends between 7:00 AM and 11:00 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at InterContinental Melbourne The Rialto, an IHG Hotel?

No, InterContinental Melbourne The Rialto, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Melbourne The Rialto, an IHG Hotel?

Yep, you can grab a meal at InterContinental Melbourne The Rialto, an IHG Hotel's onsite restaurant that serves international cuisine.

What time are check-in & check-out at InterContinental Melbourne The Rialto, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at InterContinental Melbourne The Rialto, an IHG Hotel?

No, only service animals are allowed.

InterContinental Melbourne The Rialto, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1002 reviews" "
Rating 8 - Good. 222 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
No onsite parking other than valet parking. Everything else was very nice
Stayed 2 nights in Dec 2024

6/10 Okay

Amanda

Stayed 3 nights in Nov 2024

10/10 Excellent

Aneika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff, clean and quiet, nice rooms
Stayed 2 nights in Nov 2024

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and historic building. Pool and gym are excellent, and the staff/service is top notch. For the price of a room the WiFi could be quicker and a wider range of TV channels provided - but very minor complaints. Overall fantastic.
Stayed 1 night in Nov 2024

10/10 Excellent

Tija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was neat and clean, but quite small - adequate. However, comminucation with the hotel has been very difficult. I was charged twice for the room and have been finding it very difficult to contact the hotel to arrange refund. No response for two days so far!
Stayed 1 night in Oct 2024

8/10 Good

Diana

Business traveller
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good 👍
Stayed 1 night in Oct 2024

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 1 night in Jul 2024

10/10 Excellent

Youngmin

Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Stayed 1 night in Oct 2024

10/10 Excellent

Mathew

Stayed 1 night in Oct 2024

4/10 Poor

Sudhir

Disliked: Staff & service
Not worth it
The place was comfortable enough as you would expect, however anlot cam be said for the house keeping or lack of it. Also, getting a room below the gym, not a great idea, as people are dropping weights. We asked to move to another room, which they were happy with, however the room they moved us to was a much smaller room, although we were told it was the same category. Afer making a fuss, were we moved to a larger room. Just a lot of unnecessary drama.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were fantastic, they were very helpful with all our requests. The restaurant in the hotel, Ronnie’s, was delectable with beautiful food shared between everyone.
Stayed 2 nights in Sep 2024

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the buffet breakfast! overall, the entire experience was fantastic; the service, food, amenities, and location. Beautiful building too. Would definitely stay again.
Stayed 7 nights in Sep 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service
At checkin, the person was rude; asked for two room keys and was told only one key & there was one in the room to run the lights; went to room, there wasn’t a key in room so went back to ask for one; Had breakfast in hotel- first day, person before me got a tour of options, for me they couldn’t get tea order correct; second morning- I was seated on one table, went to get food and they had sat another family at my table & also got the tea order wrong.
Stayed 2 nights in Sep 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Snjezana

Stayed 3 nights in Sep 2024

8/10 Good

Pietro

Liked: Cleanliness, staff & service, property conditions & facilities
all good :)
Stayed 3 nights in Sep 2024

10/10 Excellent

simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Location was amazing and all the staff were very friendly and accommodating, we were able to check in early on arrival and able to leave our luggage safely on check out. Can not recommend highly enough!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Lisa-Maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel great location
Stayed 2 nights in Aug 2024

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing foyer view but rooms could updating
The foyer of the hotel is done amazingly and has great views for breakfast or drinks. The staff are very friendly and the location is central with easy access to most parts of the CBD. Breakfast and drinks are pretty good and the rooms are comfortable as well. The bathrooms are a bit dated and could use an upgrade as the showers suffered from low pressure, took a while to heat up, and toilets were a bit small. Gym is a bit small for the amount of people in the hotel (was fine during winter, but imagine it gets packed during summer). Pool wasn't heated for the first part of my stay and shut down for maintenance for the second half without any advance notice which was a bit annoying. Room could also do with some USB ports in the sockets and a clock/alarm of some sort. Overall, I think the view in the foyer is amazing, but the quality of the actual room and other amenities could use upgrading.
Stayed 1 night in Sep 2024

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice quiet location with excellent breakfast
Not a central location but close to sky bus. Service was excellent, friendly and helpful but not obtrusive (except for Monday when there was no concierge?!) breakfast buffet was varied and very good - great if you have kids to feed.
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Stayed 6 nights in Aug 2024