Fiesta Americana Condesa Cancun All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Aquaworld

Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Premium bedding, down duvets, pillow-top beds, minibar
Outdoor banquet area
Outdoor banquet area
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • All-inclusive
The current price is NZ$845
includes taxes & fees
31 Mar - 1 Apr

Explore the area

Map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪4 min walk‬
  • Iberostar Cancun Golf Course
    ‪13 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

2 Bedroom Master Suite

Highlights

Deck/patio
Separate dining area
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 114 sq m
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

Suite (Honey Moon)

Highlights

Deck/patio
Separate dining area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
Premium bedding
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Sunset View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
Premium bedding
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Garden View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds (with Plunge Pool)

Highlights

Deck/patio
Private pool
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (with Plunge Pool)

Highlights

Deck/patio
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
Premium bedding
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Family Suite

Highlights

Deck/patio
Separate dining area
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Suite, 1 King Bed, Non Smoking (Master)

Highlights

Deck/patio
Separate dining area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Pillow-top bed
Down duvet
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Fiesta Americana Condesa Cancun All Inclusive. You'll be 0.3 km (0.2 mi) from Aquaworld and 3.5 km (2.2 mi) from La Isla Shopping Mall. Highlights at this beachfront property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Miiluma Spa can include deep-tissue massages, hot stone massages and body wraps along with hydrotherapy and reflexology. The buffet restaurant, Kalmia, serves international cuisine and is open for breakfast, lunch and dinner. With 3 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a conference centre and a children's swimming pool. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of car rentals on site. .Sights within a 20-minute drive of this 4-property class Zona Hotelera property include Cinemex La Isla Cancun and Puerto Cancun Marina Town Center.

What's nearby

  • Aquaworld - 4 min walk - 0.4 km
  • Oasis Arena - 6 min walk - 0.6 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • La Isla Shopping Mall - 4 min drive - 3.6 km
  • Delfines Beach - 4 min drive - 3.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • ‪Coyote Loco - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬8 min walk
  • ‪Market Place - ‬7 min walk
  • ‪Rosa Negra - Cancún - ‬4 min walk

About this property

Fiesta Americana Condesa Cancun All Inclusive

Family fun on the beach, with 2 outdoor pools, near Aquaworld
Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Fiesta Americana Condesa Cancun All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis. A complete renovation of Fiesta Americana Condesa Cancun All Inclusive was completed in December 2019.

This 4-star Cancun property is smoke free.

  • 507 guestrooms or units
  • 8 levels
  • 3 buildings
  • 10 dining venues
  • 3 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • 21600 sq ft of conference space
  • 2007 sq. m of conference space
  • Built in 1989
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Miiluma Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 2 bars/lounges
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Mexicano
  • Kalmia
  • Rosato
  • San Telmo
  • Thai Kunn

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Music library
  • Playground
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (21,600 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 89 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 4 years old or younger stays free per registered adult when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.88 per accommodation, per night
  • Sanitation services: USD 5 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
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Fiesta Americana Condesa Cancun All Inclusive
Fiesta Condesa
Fiesta Condesa Americana All Inclusive
Fiesta Americana Cancun
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Fiesta Americana Condessa Cancun
Fiesta Americana Condesa All Inclusive All-inclusive property
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Hotel Fiesta Americana Condesa Cancun - All Inclusive
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Fiesta Americana Condesa Cancun - All Inclusive Cancun
Fiesta Americana Condesa Cancun All Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fiesta Americana Condesa Cancun All Inclusive?

As of 25 Mar 2025, prices found for a 1-night stay for 2 adults at Fiesta Americana Condesa Cancun All Inclusive on 31 Mar 2025 start from NZ$829.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fiesta Americana Condesa Cancun All Inclusive?

Yep, Fiesta Americana Condesa Cancun All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Fiesta Americana Condesa Cancun All Inclusive?

Yep, Fiesta Americana Condesa Cancun All Inclusive is a short 16-minute walk from Ballenas Beach. Fun beach activities include volleyball, jet skiing and surfing. You can also find motor boats.

Is there a spa on site at Fiesta Americana Condesa Cancun All Inclusive?

Yep, Miiluma Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Fiesta Americana Condesa Cancun All Inclusive have a pool?

Yep, and guests love it! Fiesta Americana Condesa Cancun All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive features 3 poolside bars, 2 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Fiesta Americana Condesa Cancun All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Fiesta Americana Condesa Cancun All Inclusive.

Is Fiesta Americana Condesa Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Fiesta Americana Condesa Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Fiesta Americana Condesa Cancun All Inclusive?

No, Fiesta Americana Condesa Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Fiesta Americana Condesa Cancun All Inclusive?

Relax with a coldie at the 3 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Fiesta Americana Condesa Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fiesta Americana Condesa Cancun All Inclusive?

Dogs are welcome at Fiesta Americana Condesa Cancun All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Is there a golf course on site at Fiesta Americana Condesa Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 13-minute walk away.

Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2293 out of 3655 reviews
Rating 8 - Good. 766 out of 3655 reviews
Rating 6 - Okay. 320 out of 3655 reviews
Rating 4 - Poor. 142 out of 3655 reviews
Rating 2 - Terrible. 134 out of 3655 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Lakshmi

Stayed 4 nights in Dec 2024

10/10 Excellent

Gergana

Great experience!
Stayed 6 nights in Dec 2024

10/10 Excellent

Rawha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and the food options were amazing
Stayed 4 nights in Dec 2024

10/10 Excellent

Wanjiku

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations. Food was delicious and easy for my toddler to eat. Room was large and clean. Only complaint is there aren't enough lounge chairs for guests who are not members
Stayed 5 nights in Dec 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating, friendly and warm. Will be back soon.
Stayed 3 nights in Dec 2024

4/10 Poor

Carrie

Travelled with partner
Disliked: Amenities
We paid for a king size ocean view. They only had double beds that they wanted to push together. We were willing to do that until we saw the room’s view. It had a high window that maybe you could see the ocean, it reminded us of a dorm room. We ended up having to spend $500 more just to get a room/view we booked. All the restaurants required reservations (except the buffet). They would tell us to use the app and it never would work. I felt like everywhere we turned they needed us to pay for something, upgrade. For example white wine, PinotGrigio is not available unless you purchase a bottle. I have stayed at a lot of all-inclusives and this was the biggest disappointment. It was a lot of bait and switch. We noticed if you book through Expedia you were given a red bracelet, while everyone we met booked through a travel agent and was given purple. We felt like the red bracelet played a part on the lack of service we received. That was our observation. This resort was very KID friendly, great if you have kids. Not so much when you don’t.

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
City transportation was efficient, safe, and cheap. Close to the airport.
Stayed 7 nights in Dec 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience here was amazing. Every staff member was exceptionally friendly and totally accommodating! The property is beautiful, the activities are lively, and the room was clean, modern with exceptional views. The list could go on but in short if you are thinking about booking this place do it!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Luis Angel Panora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this place for my parents who are in their 60s and they loved it! Beautiful location and great attentive staff! They want to go back next year!
Stayed 3 nights in Dec 2024

10/10 Excellent

Yoshihiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service from all the great staff!!
Stayed 5 nights in Nov 2024

2/10 Terrible

JOSE

Stayed 3 nights in Nov 2024

8/10 Good

Ghenima

Stayed 7 nights in Dec 2024

10/10 Excellent

Tania

Stayed 6 nights in Nov 2024

6/10 Okay

Vanessa Marie

Travelled with family
Liked: Cleanliness, staff & service
My last stay here. Rooms need fresh caulking, new knobs, handles, door hinges need tightening, and plain TLC. Couldn’t sleep due to flashing thermostat had to put towels to cover light. Never any fish at fisheria always saying to come early cause it sells out. Tried to order room service they never answer at night and when they did the milk was spoiled, asked for lactose free milk from area and said they didn’t have any until I pulled out $200 pesos they then brought out. 5 staff members always knocking on door first day for random things like if our tv has channels or if the temp was ok or if I needed anything and 4 different on second day… I’m like if I need something I’ll call… what if I didn’t answer would they have just came in so after the second day I asked for a do not disturb sign and eliminated unwanted staff in room. Frost desk gets irritated if you ask for change to break big bills for tips so get some beforehand if you are a tipper. I appreciate Ely massage therapist, Miguel from pool area, Leydy from buffet, Paola in crepes, Eliceo in buffet…pretty much the only reason we would keep returning and am greatful for the past years.
Stayed 4 nights in Dec 2024

10/10 Excellent

Akshay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food
Stayed 1 night in Dec 2024

6/10 Okay

Shannon

Travelled with group
Liked: Staff & service
When we checked in, we upgraded the room. It was already after 3 PM so you would think the room will be ready, but it wasn’t. We had to wait until 445 to get into the room. Both TVs did not work. We could not drain the hot tub. They did fix one TV but didn’t even bother to look at the other. There was black mold on the curtain. Definitely was not that cleanly and room service only made the beds didn’t bring new towels nor clean up the room at all the staff at the pool and breakfast. We’re good overall I don’t think I would stay here again.
Stayed 4 nights in Dec 2024

8/10 Good

SYLVIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Food portions were very small at the restaurants. Small, older hotel but budget friendly
Stayed 5 nights in Dec 2024

10/10 Excellent

Asitabh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. The resort was clean.
Stayed 3 nights in Nov 2024

8/10 Good

Aneka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time at the First Americana Condessa Cancun. My name is Zachary and my wife and I stayed at FACC in October. FACC has a good selection of restaurants and places to lounge. The beach is absolutely beautiful the sand is soft and the water is clear and clean. The pools are large and the rooms were comfortable and spacious. The temperature in the rooms was comfortable and the staff was diligent about cleaning the room regularly. The staff was also extremely hospitable. Nadia made an amazing impression on us. She was so kind and brought us drinks everyday even when it was raining and wee were hard to find. Joshua also was extremely welcoming. By far this was the best spa experience I’ve ever had at a resort. It’s worth going to the spa several times. The drinks were great especially if you know what to ask for most of the bar tenders make a great mango daiquiri. Overall we had such a pleasant experience. The food was as average… at least the day time food was. The ceviche spot was delicious but most of the other lunch and breakfast options felt like the flavor was dumbed down for tourists. The dinner didn’t disappoint the steakhouse and the avocado moose at the Mexican restaurant was divine. Im not super into shows but FACC had one of the best Micheal Jackson impersonators I’ve ever seen. I thought I was at a MJ concert. Ultimately the lack of excitement I feel surrounding the food is the only reason I wouldn’t go back, every other component really met our satisf
Stayed 5 nights in Oct 2024

8/10 Good

Arturo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we really liked this resort. The staff are absolutely wonderful and made our stay fun & memorable. We would definitely return here again!
Stayed 4 nights in Dec 2024

10/10 Excellent

Arturo

Stayed 2 nights in Dec 2024

4/10 Poor

Helen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024