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Golden Parnassus All Inclusive Resort & Spa - Adults Only

3.5 star property
Adults-only beach property

Choose dates to view prices

Photo gallery for Golden Parnassus All Inclusive Resort & Spa - Adults Only

Outdoor pool, pool umbrellas, pool loungers
On the beach, beach umbrellas, beach towels, beach massages
Club Room, 1 King Bed | View from room
6 restaurants, breakfast, lunch, dinner served; Asian cuisine
Couples treatment room(s), Turkish bath/hammam, body treatments
Reviews
7.4

Good

Popular amenities

  • All-inclusive
    All-inclusiveAll-inclusive
  • Restaurant
    RestaurantRestaurant
  • Bar
    BarBar
  • Room service
    Room serviceRoom service
  • Breakfast included
    Breakfast includedBreakfast included
  • Pool
    PoolPool

Explore the area

Map
Blvd. Kukulcan Km. 14.5, Retorno San, Miguelito, Lote 37, Hotel Zone, Cancun, QROO, 77500
  • Popular LocationIberostar Cancun Golf Course3 min drive
  • Popular LocationLa Isla Shopping Mall3 min drive
  • Popular LocationDelfines Beach6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

Room options

View all photos for Deluxe Room, Lagoon View

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, Lagoon View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 41 sq m
  • Lagoon view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Private hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Lagoon View

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Lagoon View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Cable channels
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 41.0 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Cable channels
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Terrace, Ocean View

Superior Room, 1 King Bed, Terrace, Ocean View

Superior Room, 1 King Bed, Terrace, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Cable channels
Iron/ironing board
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

Highlights

Balcony
Separate sitting area
Private hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
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Pool
Breakfast included
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Spa
4.1 out of 5, Very good, (1266)
The price is NZ$503
for 1 night
includes taxes & fees
17 Jul - 18 Jul
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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Golden Parnassus All Inclusive Resort & Spa - Adults Only. You'll be 2.3 km (1.5 mi) from La Isla Shopping Mall and 2.6 km (1.6 mi) from Iberostar Cancun Golf Course. Highlights at this beachfront property include 6 restaurants, 4 bars/lounges and a full-service spa. .A day of pampering at Golden Parnassus Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Sumo, serves Asian cuisine and is open for dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool and gym. Additionally, you'll find an outdoor tennis court, a Turkish bath/hammam and a sauna. Each morning free breakfast is served. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include Aquaworld and El Rey Ruins.

What's nearby

  • Aquaworld - 15 min walk
  • Iberostar Cancun Golf Course - 3 min drive
  • La Isla Shopping Mall - 3 min drive
  • Cancun Interactive Aquarium - 3 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪JW Marriott Lobby Bar - ‬9 min walk
  • ‪Puerto Madero - ‬1 min drive
  • ‪Porfirio's Cancun - ‬1 min drive
  • ‪Restaurant nebbiolo en cancun - ‬3 min walk
  • ‪Harry's Prime Steakhouse and Raw Bar - ‬1 min drive

About this property

Golden Parnassus All Inclusive Resort & Spa - Adults Only

Adults-only beach property
Golden Parnassus All Inclusive Resort & Spa - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Golden Parnassus All Inclusive Resort & Spa - Adults Only offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. WiFi is available in public spaces for a fee.

A fitness centre, a sauna, and spa services are also featured at the family-friendly Golden Parnassus All Inclusive Resort & Spa - Adults Only. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 214 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
Golden Parnassus All Inclusive Resort & Spa - Adults Only offers 214 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels and pay-per-view films.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Golden Parnassus Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 225 per night)
  • Available in some public areas: WiFi (MXN 225 per day)
  • WiFi in public areas has a 1-device limit

Parking and transport

  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Old Barn
  • Paradise
  • Pier 12
  • Shangri-La
  • Sumo

Things to do

  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Stereo
  • Table tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurant Shangri-La.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Golden Parnassus All Inclusive Resort & Spa - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 225 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 225 per day (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Golden Parnassus
Golden Parnassus All Inclusive
Golden Parnassus Resort Adults All Inclusive
Golden Parnassus Resort
Golden Parnassus Resort All Inclusive
Golden Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Resort
Resort Golden
Golden Parnassus Resort Spa Adults Only All Inclusive
Golden Parnassus All Inclusive Resort & Spa - Adults Only Cancun

Frequently asked questions

What is the cancellation policy at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Golden Parnassus All Inclusive Resort & Spa - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

As of 3 Jul 2024, prices found for a 1-night stay for 2 adults at Golden Parnassus All Inclusive Resort & Spa - Adults Only on 28 Jul 2024 start from NZ$909.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Onsite parking is limited.

Are there any beaches close to Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Yep, Golden Parnassus All Inclusive Resort & Spa - Adults Only is a short 5-minute walk from Ballenas Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Yep, Golden Parnassus Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Golden Parnassus All Inclusive Resort & Spa - Adults Only have a pool?

Golden Parnassus All Inclusive Resort & Spa - Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Golden Parnassus All Inclusive Resort & Spa - Adults Only features a full-service spa, an outdoor pool and 6 restaurants.

What makes Golden Parnassus All Inclusive Resort & Spa - Adults Only a romantic place to stay?

Couples spa treatments and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Golden Parnassus All Inclusive Resort & Spa - Adults Only.

Is Golden Parnassus All Inclusive Resort & Spa - Adults Only family-friendly?

No, Golden Parnassus All Inclusive Resort & Spa - Adults Only is an adults-only property.

Does Golden Parnassus All Inclusive Resort & Spa - Adults Only serve breakfast?

Yeah, complimentary buffet brekkie is served daily.

Is there a free airport shuttle available at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

No, Golden Parnassus All Inclusive Resort & Spa - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Golden Parnassus All Inclusive Resort & Spa - Adults Only?

No, pets and service animals are not allowed.

Golden Parnassus All Inclusive Resort & Spa - Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 731 out of 1973 reviews" "
Rating 8 - Good. 478 out of 1973 reviews" "
Rating 6 - Okay. 312 out of 1973 reviews" "
Rating 4 - Poor. 199 out of 1973 reviews" "
Rating 2 - Terrible. 253 out of 1973 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Bailey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far the worst hotel we have ever stayed at. The power went out a couple times (10 hours one day) and the air conditioning did not work, causing the room to be at a constant 25 degrees Celsius. Everything is outdated and only 2/5 restaurants were open our entire stay despite advertising 5. We actually left this hotel early to go to a different resort for the remainder of our vacation.
Stayed 11 nights in Mar 2024

8/10 Good

TING YU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older building but clean. Very convenient for restaurants, you don’t need to reserve like the others. Food quality is pretty good and you can enjoy the music shows at dinner, impressive!
Stayed 2 nights in Apr 2024

2/10 Terrible

Jose, Camden

Travelled with partner
Disliked: Staff & service, amenities
Customer service terrible
Stayed 5 nights in Mar 2024

8/10 Good

Sandra, La Porte

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
This is our third trip to the resort. There were a couple of issues on our first day (no electricity or towels), but it was soon resolved and the service, view and time at the resort was as great as our previous trips that keeps us coming back.
Stayed 5 nights in Mar 2024

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff are excellent. We had a great time, Food and drinks were excellent. They do need to update or at least make sure they can take credit cards when you check for resort fee. Overall I would recommend this place for the price.
Stayed 7 nights in Mar 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved it here.
Stayed 4 nights in Feb 2024

8/10 Good

Sheryl Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the serving staff at the bars and restaurants at this hotel. The customer service was excellent. We checked out at 12 noon, but were able to stay and eat and use the pool, etc. until our shuttle picked us up at 3:00 for no extra charge. There is lots of eating and drinking options at this hotel. There is lots of bars and never a line up to get a drink. Pool and beach side service was also quick! The Paradise restaurant made to order eggs or omelets each morning and fajitas fresh for lunch. There was always breads, desserts, lots of fresh fruit each time as well. Also served were salads and a lot of Mexican sauces and soups, etc each time. On Wednesday night they had a special Mexican fiesta where there was lots of Mexican food and homemade desserts that were excellent! Then that night there was a Mexican cultural show with dancers. Our room #520 was excellent and clean. The ocean/beach view from our patio was the best! The bed was comfy and the shower was great. The beach was really great and had loungers and a life guard. The small pool over looked the beach and was our favourite. The other pool was nice and popular with lots of lounges available. A few spots around the hotel are a bit run down, but it didn't bother us or effect our trip. Also, the hotel does not do a good job of letting people know when there is a show or band playing. They should put a sign in the lobby to tell people. We would return to this hotel again as you get your money's worth for sure.
Stayed 7 nights in Mar 2024

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Place to Stay
When I arrived, one of the elevators, and they only have 2, was out of service. Then find out that only the terrible buffet and one of 5 restaurants were open. Does not leave a lot of choice for an all inclusive! Then night two, power went out for about 10 hours. Good thing there was a strong breeze to cool things off. After the power came back on, the AC was not working correctly. Set at 19C and room would only get to 24C. Had them move me. Same AC performance, lousy. The first room was plain, bare and ugly. Not a picture on the wall, no mini fridge to keep drinks cold etc. 2nd room was better in that regards. The buffet was well, disgusting. Then I noticed they never clean the air vents and they were black, so I got up and left and never sat in buffet again. The whole place is very dated and needs a lot of TLC. Wide open electrical panels etc. I wouldn'tstay here for free!
Stayed 5 nights in Mar 2024

8/10 Good

Mary Joyce

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pros: 1) It's all inclusive so we really enjoyed the unlimited food and drinks. 2) No need to reserve for the restaurants. You can just walk in and dine in. 3) Staffs were very friendly and helpful! :) 4) View from our room was amazing!! (Ocean view 🌊✨) Cons: 1) Restaurants were limited. We were expecting Shangri La to open but it didn't for our whole stay (knowing that we checked in weekends - it needs to be open esp weekends lol) 2) We paid 50USD for late check out but the there was no power the whole day lol (we paid for nothing, it was so hot so we needed the aircon too bad while waiting for our check out - we wanted to rest before our flight but nvm) 3) Experienced 1 night and 1 day with no power. and i guess they don't have generators. 4) Food was okay, it is not the best, it could be better. 5) WE ASKED FOR ROOM SERVICE BUT THE FOOD NEVER CAME. WAITED FOR NOTHING. SO I GUESS THERE IS NO REALLY ROOM SERVICE. 🤭 6) The whole hotel is old. It needs maintenance. Overall, 3/5 stars. We super loved Cancun, but I guess we will have to try other hotels nextime.
Stayed 4 nights in Mar 2024

6/10 Okay

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall the property was great but the air conditioning was terrible! The power kept cutting out even though it was bright and sunny with no clouds. The AC would not cool. Also, some of the restaurants were not open. We were limited to 2 options.
Stayed 5 nights in Mar 2024

10/10 Excellent

debby, Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant, This place is perfect to stay, and the people that rate is old, blah blah blah. Of course that’s old, but that doesn’t make it a bad place to stay. We had no issues, except for elevators breaking down, but they took care of us.
Stayed 7 nights in Mar 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 4 nights in Mar 2024

6/10 Okay

Jody Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Older worn out. But good service
Stayed 7 nights in Mar 2024

2/10 Terrible

Hannah

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Thane

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Shout out to the all the people that work in the actual resort. If you need anything ask the bellhops, bartenders, and service workers. Forget the front desk people. Huge compliments to Jose and Edith and many of the other countless people that worked there that were kind and helpful.
Stayed 7 nights in Mar 2024

8/10 Good

Roma

Travelled with group
The hotel is dated but kept very clean. I would suggest that the restaurants be air conditioned and also not have the air conditioned set in the hotel rooms by the hotel. Some people like it either cooler or warmer.
Stayed 7 nights in Mar 2024

2/10 Terrible

Ronald Lee

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no towels in room when initially entering room. Air conditioner was not working. We Had to literally ask EVERYDAY for an adequate amount of towels and cloth’s for 2 persons! Elevator was out 2 of our 6 days and we were on the 6th floor. Limited restaurants open. Many staff members were rude and dismissive. The building in general is extremely outdated and needs many upgrades. Very limited entertainment. Would never return and honestly feel we should receive at the minimum a partial refund. It was without exaggeration the worst all inclusive experience we’ve ever had.
Stayed 5 nights in Mar 2024

4/10 Poor

BradLey John

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Donna, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Don Wallace Grantham, Argyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place I love the people please do not choose this place go somewhere else lol
Stayed 3 nights in Mar 2024

4/10 Poor

mayra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old and run down. The shower water smells and came out brown. The AC didn’t work well so it was so hot in the room. There were only 2 out let’s in the entire room. The food at the buffet wasn’t very good. The pool closes early.
Stayed 3 nights in Mar 2024

8/10 Good

Camille

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property very nice the only thing . Is that I would wish is that they had a microwave
Stayed 2 nights in Jan 2024

6/10 Okay

Thomas, Paris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay here. The staff were friendly, helpful, and fun. Great pool! Beautiful beach. Plenty of chairs for everyone and not overly crowded. However, the property is in desperate need of updates/repairs. 5 out of 7 days we stayed the house keeper would take all of our bath linens and NOT replace them. I’d have to go downstairs everyday and ask for towels which was an ordeal itself taking 20-30 min for anyone to bring anything. Every. Day. That was more annoying than anything. We probably will not stay here again despite the wonderful staff that made up for the property.
Stayed 7 nights in Mar 2024

4/10 Poor

Veronica Don

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We have visited this resort for the past ten years. This year was totally disappointing. When we arrived 3 out of 4 couples did not receive the room we booked. There were no towels in any of the rooms, the phones, safes and refrigerators did not work either.
Stayed 7 nights in Mar 2024

10/10 Excellent

Silvana M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 5 nights in Mar 2024