Haven Riviera Cancun - All Inclusive - Adults Only

4.5 star property
Adults-only beachfront property with 4 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

Front of property
4 outdoor pools, free pool cabanas, pool umbrellas
4 outdoor pools, free pool cabanas, pool umbrellas
View from room
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • All-inclusive
  • Hot tub
  • Spa

Explore the area

Map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Xoximilco
    10 min drive
  • El Tinto Golf Course
    11 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    16 min drive

Room options

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
  • 68 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Serenity Club, One Bedroom, Master Suite, Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite (Serenity Club Ocean Front)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Kitchen
  • 228 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club, Two Bedroom, Master Suite, Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
  • 168 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Pure Wellness Junior Suite Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
  • 68 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Garden View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed - single
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Romance Junior Suite Swim-Out Partial Ocean View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Partial Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 69 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Garden View (Swim out)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Romance Junior Suite Partial Ocean View

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Junior Suite Ocean Front

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Out Partial Ocean View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Romance Jr Suite Ocean Front

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Serentiy Club Junior Suite Swim Out Ocean Front

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Serenity Club Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Cancun

A luxury stay in Cancun awaits you at Haven Riviera Cancun - All Inclusive - Adults Only. You'll be 6.6 km (4.1 mi) from Xoximilco and 13.8 km (8.6 mi) from Ventura Park Cancun. Highlights at this all-inclusive property include 7 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The theme restaurant, Tahani, serves local and international cuisine and is open for breakfast. With 3 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site nightclub and 24-hour gym. 20000 square feet (1858 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 4.5-property class Cancun property include Delfines Beach and Puerto Morelos Beach.

What's nearby

  • Xoximilco - 10 min drive
  • Moon Palace Golf Club - 12 min drive
  • Ventura Park Cancun - 16 min drive
  • Riviera Cancun Golf Resort - 22 min drive
  • Delfines Beach - 23 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • ā€ŖLobby Bar - ā€¬14 min drive
  • ā€ŖGrand Lobby Bar - ā€¬13 min drive
  • ā€ŖGrand Central Buffet - ā€¬14 min drive
  • ā€ŖMomo teppanyaki Resturant - ā€¬15 min drive
  • ā€ŖThe Grill - ā€¬15 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

Adults-only beachfront property with 4 outdoor pools
Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. At Haven Riviera Cancun - All Inclusive - Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 435 guestrooms or units
  • 7 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 8 bars or lounges
  • Conference rooms
  • 20000 sq ft of conference space
  • 1858 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
Haven Riviera Cancun - All Inclusive - Adults Only offers 435 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agua Bendita
  • Olios
  • Satsu
  • Tahani
  • Vora Mar

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 24-hour pool access
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Spa tub
  • Table tennis
  • Tennis lessons
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (20,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Haven Riviera Cancun - All Inclusive - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
Haven Riviera Cancun All Inclusive Adults Only
Haven Riviera Cancun - All Inclusive - Adults Only Cancun
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Haven Riviera Cancun - All Inclusive - Adults Only?

Yep, Haven Riviera Cancun - All Inclusive - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Haven Riviera Cancun - All Inclusive - Adults Only?

The closest beach to Haven Riviera Cancun - All Inclusive - Adults Only is Delfines Beach (12 km).

Is there a spa on site at Haven Riviera Cancun - All Inclusive - Adults Only?

Yep, there is an onsite spa at Haven Riviera Cancun - All Inclusive - Adults Only. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Haven Riviera Cancun - All Inclusive - Adults Only have a pool?

Yep, and guests love it! Haven Riviera Cancun - All Inclusive - Adults Only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 24 hours.

What luxury perks are available at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Haven Riviera Cancun - All Inclusive - Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Haven Riviera Cancun - All Inclusive - Adults Only.

Is Haven Riviera Cancun - All Inclusive - Adults Only family-friendly?

No, Haven Riviera Cancun - All Inclusive - Adults Only is an adults-only property.

Does Haven Riviera Cancun - All Inclusive - Adults Only serve breakfast?

You bet, our guests are hooked on the free buffet brekkie here! Offered daily from 7:00 AM to 11:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Haven Riviera Cancun - All Inclusive - Adults Only?

No, Haven Riviera Cancun - All Inclusive - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Haven Riviera Cancun - All Inclusive - Adults Only?

Relax with a coldie at the 3 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Haven Riviera Cancun - All Inclusive - Adults Only?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Haven Riviera Cancun - All Inclusive - Adults Only?

No, pets and service animals are not allowed.

Is there a golf course on site at Haven Riviera Cancun - All Inclusive - Adults Only?

There is a golf course next to Haven Riviera Cancun - All Inclusive - Adults Only.

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2816 out of 3900 reviews" "
Rating 8 - Good. 684 out of 3900 reviews" "
Rating 6 - Okay. 227 out of 3900 reviews" "
Rating 4 - Poor. 90 out of 3900 reviews" "
Rating 2 - Terrible. 83 out of 3900 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Supriya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and great staff. Will definitely visit again
Stayed 3 nights in Sep 2024

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, food was great, property was very well decorated and maintained. Love this place
Stayed 5 nights in Sep 2024

10/10 Excellent

Tywanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, cleanliness
Stayed 4 nights in Sep 2024

10/10 Excellent

Mariah

Stayed 3 nights in May 2024

10/10 Excellent

Tatiana Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The pools are amazing. There is plenty of food options for everyone. The ocean is not clear here but they do clean up the algae. You are deep in the jungle and secluded from all other hotels. Please note Uber is available; they will overcharge you for the taxi service. The bed was very comfortable and we were glad we had a somewhat secluded room as to not hear the party music in the main pool during events. The service from the people was top notch but please remember to tip! A dollar makes a huge difference to these guys who work so hard to ensure you have an amazing experience. My only complaint was the music at the main pool. They played things like imagine dragons, coldplay, and music that has nothing to do with beach vibes. I also highly reccomend the Cenote excursion and a little trip to downtown Puerto Morelos.
Stayed 4 nights in Sep 2024

10/10 Excellent

Mariely

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was outstanding, staff is very friendly and willing to attend any request. The hotel provided a complimentary room upgrade. My room was upgraded. I would had like longer hours for the buffet but room service was great.
Stayed 5 nights in Sep 2024

10/10 Excellent

Eden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Food needs improvement.
Stayed 6 nights in Sep 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our group of 14 stayed in the Serenity club for our friends 40th birthday. We had such an amazing time. Brandon set up cabanas and decorated for us one day by pool. Everyone was extremely friendly and helpful. The property was beautiful and very well taken care of. HIGHLY recommend
Stayed 5 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service in general is second to none.
Stayed 13 nights in Sep 2024

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so attentive to us. Our butler Manny also made sure we were taken care of. Great food, entertainment and the best customer service.
Stayed 7 nights in Sep 2024

10/10 Excellent

Taeya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2024

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved every single moment of my stay and the process with expedia made it so easy
Stayed 4 nights in Sep 2024

10/10 Excellent

Lisa, Moosup

Liked: Cleanliness, staff & service, property conditions & facilities
OMG I loved this resort! From the moment I arrived until I checked out
Stayed 5 nights in Sep 2024

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I visited for our Anniversary. Haven was a treat. We received a sweet room upgrade and the rooms were really clean. Our room was cleaned everyday and the night time service was great. Great options for excursions and we went golfing. Food was good for a resort. The buffet was also better then I thought. The resort had other great dinner options and you can book on your phone. The beach had lots of seaweed but was cleaned every day. The 3 pools were nice but very warm. We bought transportation and it was easy to get from the resort to the airport. Staff are very nice. I was greeted everywhere from everyone from the gardner to the bartenders. Entertainment could have been a bit better but we had fun at casino night and fireworks for mexican Independence. I'm definitely hoping to book again before the year ends.
Stayed 4 nights in Sep 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever. Food, beverages, and staff were amazing. I plan on going again!
Stayed 8 nights in Sep 2024

10/10 Excellent

Dexter

Stayed 3 nights in Aug 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Food and service was very good. I definitely recommend it to anyone who wants to relax and have a good time. The entertainment was excellent Pepe did a very good job.
Stayed 5 nights in Sep 2024

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 7 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at Haven and we enjoyed it just as much as the first time! We took my daughter and my nephew to celebrate their high school graduation. Haven did a nice job of keeping us all together, the food and pools were amazing (we really love the swim out rooms!) and the club at night was very fun!
Stayed 4 nights in Jul 2024

10/10 Excellent

Leopoldo

Travelled with partner
Liked: Amenities
Great place to stay. Amazing service
Stayed 4 nights in Sep 2024

10/10 Excellent

Vipal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Pranav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024