Haven Riviera Cancun - All Inclusive - Adults Only (Cancun, MEX): Reviews & Deals

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Elegant adults-only property on the beach

Dates

November 2024

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December 2024

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Premium bedding, pillow-top beds, free minibar, in-room safe

7 restaurants, breakfast, lunch served; local and international cuisine

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Pool

Breakfast included

All-inclusive

Hot tub

Spa

Explore the area

Ctra. Federal 307, Chetumal - Pto, Cancun, QROO, 77569

Arrecife de Puerto Morelos National Park
1 min walk
Xoximilco
10 min drive
El Tinto Golf Course
11 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
16 min drive

Room options

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Pillow-top bed

63 sq m
Partial ocean view
Sleeps 2
1 King Bed

Serenity Club Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Pillow-top bed

Separate bedroom

68 sq m
Ocean view
Sleeps 4
2 Queen Beds

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Pillow-top bed

Separate bedroom

Ceiling fan

68 sq m
Partial sea view
Sleeps 2
1 King Bed

Serenity Club, One Bedroom, Master Suite, Ocean Front

Highlights

Furnished balcony or patio

Separate sitting area

Private outdoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

116 sq m
Ocean view
Sleeps 2
1 King Bed

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

Pillow menu

56 sq m
Sleeps 2
1 King Bed

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Pillow-top bed

Separate bedroom

68 sq m
Partial sea view
Sleeps 4
2 Queen Beds

Presidential Suite (Serenity Club Ocean Front)

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private outdoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Kitchen

228 sq m
Ocean view
Sleeps 2
1 King Bed

Serenity Club, Two Bedroom, Master Suite, Ocean Front

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private outdoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

168 sq m
Ocean view
Sleeps 4
2 King Beds

Pure Wellness Junior Suite Partial Ocean View

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Pillow-top bed

Separate bedroom

63 sq m
Partial ocean view
Sleeps 2
1 King Bed

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Highlights

Furnished balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Pillow-top bed

Separate bedroom

Ceiling fan

68 sq m
Partial sea view
Sleeps 4
2 Queen Beds

Junior Suite Garden View

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Pillow-top bed

56 sq m
Sleeps 3
1 King Bed

Romance Junior Suite Swim-Out Partial Ocean View

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Pillow-top bed

63 sq m
Partial ocean view
Sleeps 2
1 King Bed

Serenity Club Partial Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Pillow-top bed

Separate bedroom

69 sq m
Partial ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Garden View (Swim out)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Pillow-top bed

56 sq m
Sleeps 3
1 King Bed

Romance Junior Suite Partial Ocean View

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Pillow-top bed

63 sq m
Partial ocean view
Sleeps 2
1 King Bed

Serenity Club Junior Suite Ocean Front

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

Pillow menu

56 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite Swim-Out Partial Ocean View

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Pillow-top bed

63 sq m
Partial ocean view
Sleeps 2
1 King Bed

Serenity Club Romance Jr Suite Ocean Front

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

Pillow menu

56 sq m
Sea view
Sleeps 2
1 King Bed

Serentiy Club Junior Suite Swim Out Ocean Front

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

Pillow menu

56 sq m
Sleeps 2
1 King Bed

Serenity Club Ocean View King Bed Junior Suite

Highlights

Furnished balcony or patio

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Pillow-top bed

Separate bedroom

68 sq m
Ocean view
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

All-inclusive

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for 1 night

includes taxes & fees

20 Nov - 21 Nov

Pool

Breakfast included

All-inclusive

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for 1 night

includes taxes & fees

20 Nov - 21 Nov

About the area

Cancun

A luxury stay in Cancun awaits you at Haven Riviera Cancun - All Inclusive - Adults Only. You'll be 6.6 km (4.1 mi) from Xoximilco and 13.8 km (8.6 mi) from Ventura Park Cancun. Highlights at this all-inclusive property include 7 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The theme restaurant, Tahani, serves local and international cuisine and is open for breakfast. With 3 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site nightclub and 24-hour gym. 20000 square feet (1858 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 4.5-property class Cancun property include Delfines Beach and Puerto Morelos Beach.

What's nearby

Xoximilco - 10 min drive
Moon Palace Golf Club - 12 min drive
Ventura Park Cancun - 16 min drive
Riviera Cancun Golf Resort - 22 min drive
Delfines Beach - 23 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

‪Lobby Bar - ‬14 min drive
‪Grand Lobby Bar - ‬13 min drive
‪Grand Central Buffet - ‬14 min drive
‪Lobby Bar - ‬20 min drive
‪Sky Bar - ‬14 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

Elegant adults-only property on the beach

Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. At Haven Riviera Cancun - All Inclusive - Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

435 guestrooms or units

7 dining venues

3 bars by the pool

3 swim-up bars

8 bars or lounges

Conference rooms

20000 sq ft of conference space

1858 sq. m of conference space

Built in 2018

Buffet breakfast (free)

Nightclub

Deli

Cabanas on the beach (free)

Beach lounge chairs

Cabanas by the pool (free)

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Conference centre

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Gift shop

Beauty salon

Newspapers for purchase

Television in lobby

Bellhop

Lift

Smoking in designated areas

Water dispenser

Bar on the beach

Coffee shop

Haven Riviera Cancun - All Inclusive - Adults Only offers 435 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available
Onsite parking options include a garage

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
3 poolside bars
3 swim-up bars
7 restaurants
8 bars/lounges
A beach bar
A coffee shop/cafe
Couples/private dining
Snack bar/deli

Restaurants on site

Agua Bendita
Olios
Satsu
Tahani
Vora Mar

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Newspapers in lobby
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Conference centre (20,000 square foot of space)
Meeting rooms

Outdoors

Beach loungers
Free beach cabanas
Free pool cabanas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

9 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar near toilet
Handrails in hallways
Handrails in stairways
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

Annual offsets purchased for at least 10% of carbon footprint
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Built in 2018
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organised tours and activities
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
IPod dock

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
Laptop workspace
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Haven Riviera Cancun - All Inclusive - Adults Only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Pool access is available 24 hours a day.
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only

Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos

Haven Riviera Cancun Resort All Inclusive Adults

Haven Riviera Cancun All Inclusive Adults Puerto Morelos

Haven Riviera Cancun All Inclusive Adults

Haven Riviera Cancun Inclusive

Haven Riviera Cancun All Inclusive Adults Only

Haven Riviera Cancun - All Inclusive - Adults Only Cancun

Haven Riviera Cancun Resort SPA All Inclusive Adults Only

Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Haven Riviera Cancun - All Inclusive - Adults Only?

Yep, Haven Riviera Cancun - All Inclusive - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Haven Riviera Cancun - All Inclusive - Adults Only?

The closest beach to Haven Riviera Cancun - All Inclusive - Adults Only is Delfines Beach (12 km).

Is there a spa on site at Haven Riviera Cancun - All Inclusive - Adults Only?

Yep, there is an onsite spa at Haven Riviera Cancun - All Inclusive - Adults Only. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Haven Riviera Cancun - All Inclusive - Adults Only have a pool?

Yep, and guests love it! Haven Riviera Cancun - All Inclusive - Adults Only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 24 hours.

What luxury perks are available at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Haven Riviera Cancun - All Inclusive - Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Haven Riviera Cancun - All Inclusive - Adults Only.

Is Haven Riviera Cancun - All Inclusive - Adults Only family-friendly?

No, Haven Riviera Cancun - All Inclusive - Adults Only is an adults-only property.

Does Haven Riviera Cancun - All Inclusive - Adults Only serve breakfast?

You bet, our guests are hooked on the free buffet brekkie here! Offered daily from 7:00 AM to 11:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Haven Riviera Cancun - All Inclusive - Adults Only?

No, Haven Riviera Cancun - All Inclusive - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Haven Riviera Cancun - All Inclusive - Adults Only?

Relax with a coldie at the 3 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Haven Riviera Cancun - All Inclusive - Adults Only?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Haven Riviera Cancun - All Inclusive - Adults Only?

No, pets and service animals are not allowed.

Is there a golf course on site at Haven Riviera Cancun - All Inclusive - Adults Only?

There is a golf course next to Haven Riviera Cancun - All Inclusive - Adults Only.

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Jaden

Travelled with family, Travelled with partner, Travelled with group

7 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the vibes

Stayed 6 nights in Aug 2024

8/10 Good

Zaakira

Travelled with group

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I loved my stay at the Haven. Perfect for a calm relaxing vibe. As soon as you arrive, you walk into paradise. The staff is extremely accommodating & go above & beyond. The food is excellent, I appreciated the variety of options. You won’t regret coming here.

Stayed 4 nights in Aug 2024

10/10 Excellent

Emojah

Travelled with partner

7 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We absolutely loved our stay here! This resort exceeded our expectations when it came to quality of service, relaxation, and hospitality. Our favorite part of the room were the views and the bluetooth speaker in the bathroom. Such a vibe! We really enjoyed the food at Satsu and the Mexican Steakhouse. If you're looking for a party resort, this isn't it. But it was absolutely perfect for how I wanted to spend my 30th birthday. We had a medical emergency and everyone made sure we were taken care of and even checked on us the next day. We will definitely be back! Special shoutout to Oscar, Ana, Pablo, Brandon, and honestly everyone at the resort for always striving to make our stay exceptional. Thank you Haven!!

Stayed 4 nights in Aug 2024

10/10 Excellent

Aderomola

7 Aug 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

Rita Rivera

Travelled with family

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service!!!

Stayed 3 nights in Aug 2024

8/10 Good

Dekia

Travelled with partner

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The butler service was awesome. Great music in the nightclub. The pools being open 24 hrs is great!

Stayed 4 nights in May 2024

10/10 Excellent

Uma

Travelled with partner

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First time in Cancun and it was great!

Stayed 3 nights in Aug 2024

10/10 Excellent

Ava

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Leyanis

5 Aug 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Beatiful

Stayed 3 nights in Aug 2024

8/10 Good

Alesja

Travelled with group

5 Aug 2024

Liked: Staff & service, amenities, property conditions & facilities

We had a group of eight stay at the resort for seven nights. Overall, our experience was highly satisfactory. We thoroughly enjoyed the culinary offerings at the various restaurants. However, the hotel's website for making reservations was not user-friendly. We were unable to make a reservation for all eight of us in a single booking, necessitating two separate reservations for groups of four. Consequently, we had to request the host to seat us together, which highlighted a potential area for process improvement. It appeared that the restaurants preferred to seat us separately for their convenience. Although we did not opt for the Serenity upgrade, which included additional pools and dining options, we still enjoyed the two large pools available to us. The ability to choose between a lively pool with music and a quieter one was a welcome feature. However, the service for ordering drinks was somewhat slow. Our room was comfortable, and the cleaning staff consistently maintained high standards. However, our bathroom required some maintenance, as there were missing tiles near the toilet and a few cracks in the walls. Additionally, the tile flooring in the bathroom was extremely slippery when wet. Providing extra mats for guests to use, in addition to towels, would be a prudent safety measure. Unfortunately, two of our friends experienced falls in their bathroom. We would like to extend a special commendation to Alan, Pepe, and Shark Boy for their exceptional service. They truly

Stayed 7 nights in Jul 2024

10/10 Excellent

Parsa

Travelled with partner

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is absolutely stunning, and the staff couldn’t be friendlier. Room service is excellent, and the amenities are top-notch. There are plenty of restaurants and bars, including some right in the pool areas, which is super convenient and fun. The views are breathtaking, and with so many activities available, there’s something for everyone, whether you’re looking to relax or have an adventure. It’s the perfect place to unwind and enjoy a memorable vacation.

Stayed 5 nights in Jul 2024

2/10 Terrible

Shauna

Travelled with family

5 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Our door was broken and we were locked out the room multiple times and ask to have it fixed. They came to fix it just to find out we still couldn’t get in this happened five times.

Stayed 4 nights in Jul 2024

10/10 Excellent

Christian Kyle

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jul 2024

10/10 Excellent

Kimscherry, Acworth

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2024

10/10 Excellent

Laura

Travelled with group

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great our butler Charlie was amazing and he was so helpful with everything we needed

Stayed 3 nights in Jul 2024

10/10 Excellent

Kimberly

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hospitality was A1. The property was exceptionally clean. The food variety was superb. My experience was 10/10.

Stayed 4 nights in Jul 2024

8/10 Good

Dorghum

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

Tom

Travelled with partner

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All inclusive.

Stayed 6 nights in Jul 2024

8/10 Good

Sheila Ranae

Travelled with family, Travelled with group

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved this property! Super spread out so lots of walking if you want to explore it all. All restaurants were good and several choices during the day at the buffet and outdoor grill. Somewhat slippery tile throughout the resort. I fell the first day and saw a few more fall as well. Just have to take time and pay attention on walking on the wet tile.

Stayed 4 nights in Jul 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with group

4 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

The property was very beautiful and had lots to look at. The only downsides I could think of was the beach covered in seaweed and some of the staff not as friendly as others. The food was very delicious in my opinion and was very satisfied. We upgraded to serenity club and I would say it’s worth it especially for the room. I would recommend staying here !

Stayed 3 nights in Jul 2024

8/10 Good

Suzanna, Surprise

Travelled with partner

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, beautiful property. Buffets need improvements. Rooms need remodeling.

Stayed 9 nights in Jul 2024

10/10 Excellent

TANNER

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay here. Get the swim up! The staff work tirelessly to make sure everyone has a great vacation. Will return! Shout out to Adri and Ernesto at the round pool, Samuel at Limes! Will return.

Stayed 4 nights in Jul 2024

8/10 Good

Yousef

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

Jermaine

Travelled with partner

3 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The scenery, the service, food and rooms were phenomenal! No complaints.

Stayed 4 nights in Jul 2024

10/10 Excellent

Lauren

3 Aug 2024

Stayed 7 nights in Jul 2024

Haven Riviera Cancun - All Inclusive - Adults Only

Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

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View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

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View all photos for Serenity Club Ocean View 2 Queen Beds Junior Suite

Serenity Club Ocean View 2 Queen Beds Junior Suite

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View all photos for Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

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View all photos for Serenity Club, One Bedroom, Master Suite, Ocean Front

Serenity Club, One Bedroom, Master Suite, Ocean Front

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View all photos for Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

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View all photos for Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

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View all photos for Presidential Suite (Serenity Club Ocean Front)

Presidential Suite (Serenity Club Ocean Front)

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View all photos for Serenity Club, Two Bedroom, Master Suite, Ocean Front

Serenity Club, Two Bedroom, Master Suite, Ocean Front

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View all photos for Pure Wellness Junior Suite Partial Ocean View

Pure Wellness Junior Suite Partial Ocean View

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View all photos for Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

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View all photos for Junior Suite Garden View

Junior Suite Garden View

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View all photos for Romance Junior Suite Swim-Out Partial Ocean View

Romance Junior Suite Swim-Out Partial Ocean View

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View all photos for Serenity Club Partial Ocean View King Bed Junior Suite

Serenity Club Partial Ocean View King Bed Junior Suite

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View all photos for Junior Suite, 1 King Bed, Garden View (Swim out)

Junior Suite, 1 King Bed, Garden View (Swim out)

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View all photos for Romance Junior Suite Partial Ocean View

Romance Junior Suite Partial Ocean View

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View all photos for Serenity Club Junior Suite Ocean Front

Serenity Club Junior Suite Ocean Front

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View all photos for Junior Suite Swim-Out Partial Ocean View

Junior Suite Swim-Out Partial Ocean View

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View all photos for Serenity Club Romance Jr Suite Ocean Front

Serenity Club Romance Jr Suite Ocean Front

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View all photos for Serentiy Club Junior Suite Swim Out Ocean Front

Serentiy Club Junior Suite Swim Out Ocean Front

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View all photos for Serenity Club Ocean View King Bed Junior Suite

Serenity Club Ocean View King Bed Junior Suite

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Haven Riviera Cancun - All Inclusive - Adults Only

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