Hilton Cancun Mar Caribe All-Inclusive Resort (Cancun, MEX): Reviews & Deals from NZ$936

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Luxury property on the beach, with 13 outdoor pools

Dates

December 2024

January 2025

13 outdoor pools, pool cabanas (surcharge), pool umbrellas

On the beach, white sand, free beach cabanas, sun-loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pet-friendly

Bar

All-inclusive

Spa

includes taxes & fees

11 Jan - 12 Jan 2025

Explore the area

Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500

Maya Museum of Cancun
2 min walk
Tradewinds
1 min walk
Cancun Bus Station ADO
20 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
17 min drive

Room options

Ocean View Accessible Suite - RI Shower

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

105 sq m
Sleeps 4
1 King Bed

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

151 sq m
Beach view
Sleeps 8
1 King Bed

Premium Ocean View Room - King Bed

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

52 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 Bedroom, Patio (Pool)

Highlights

Patio

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Premium bedding

Blackout curtains

105 sq m
Sleeps 5
1 King Bed

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

105 sq m
Beach view
Sleeps 4
1 King Bed

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

151 sq m
Beach view
Sleeps 8
1 King Bed

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

105 sq m
Beach view
Sleeps 4
1 King Bed and 2 Single Beds

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

105 sq m
Beach view
Sleeps 4
1 King Bed

Enclave Beachfront Room - King Bed - Terrace

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Beach view
Sleeps 3
1 King Bed

Premium Ocean View Suite - 1 King 2 Murphy Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

105 sq m
Ocean view
Sleeps 4
1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Premium bedding

Blackout curtains

52 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Ocean View (Mobility)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

41 sq m
Ocean view
Sleeps 3
2 Queen Beds

Premium Ocean View Room - 2 Queen Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

52 sq m
Ocean view
Sleeps 4
2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Sleeps 3
2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

41 sq m
Beach view
Sleeps 4
2 Queen Beds

Enclave Beachfront Room - 2 Queen - Terrace

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Beach view
Sleeps 4
2 Queen Beds

Enclave Beachfront Room - 2 Queen - Balcony

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Beach view
Sleeps 4
2 Queen Beds

Resort View Room - King Bed

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

41 sq m
Resort view
Sleeps 3
1 King Bed

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Premium bedding

Blackout curtains

52 sq m
Ocean view
Sleeps 4
2 Queen Beds

Ocean View Room - 2 Queen Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Ocean view
Sleeps 3
2 Queen Beds

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

151 sq m
Beach view
Sleeps 8
1 King Bed

Honeymoon Suite - King Bed

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

105 sq m
Ocean view
Sleeps 2
1 King Bed

Enclave Honeymoon Suite - King Bed

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Separate bedroom

Premium bedding

105 sq m
Beach view
Sleeps 2
1 King Bed

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

151 sq m
Ocean view
Sleeps 8
1 King Bed and 2 Queen Beds

Resort View Room - 2 Queen Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

41 sq m
Resort view
Sleeps 3
2 Queen Beds

Similar properties

Pool

All-inclusive

Spa

Kids pool

for 1 night

includes taxes & fees

4 Jan - 5 Jan

About the area

Cancun

A luxury stay in Cancun awaits you at Hilton Cancun Mar Caribe All-Inclusive Resort. You'll be 2.1 km (1.3 mi) from Delfines Beach and 4.7 km (2.9 mi) from La Isla Shopping Mall. Highlights at this all-inclusive property include 8 restaurants, 13 outdoor swimming pools and a full-service spa. .A relaxing visit to The Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, La Luce, serves Mediterranean cuisine and is open for dinner. With 4 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site free kids' club and 24-hour gym. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Zona Hotelera property include Iberostar Cancun Golf Course and Cancun Convention Center.

What's nearby

Maya Museum of Cancun - 2 min walk
Iberostar Cancun Golf Course - 8 min walk
Aquaworld - 18 min walk
El Rey Ruins - 3 min drive
Delfines Beach - 4 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

‪Starcafé Iberostar Selection Cancún - ‬19 min walk
‪Hotel Emporio Cancun - ‬5 min walk
‪Tun-kul - ‬7 min walk
‪El Maguey, Restaurant - ‬14 min walk
‪El Antiguo Laguito - ‬19 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury property on the beach, with 13 outdoor pools

Hilton Cancun Mar Caribe All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort, you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

540 guestrooms or units

8 dining venues

4 bars or lounges

Conference rooms

Kid's club (free)

Terrace on the roof

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Lift

Smoking in designated areas

Bar on the beach

Coffee shop

1 conference room

Swim-up bar

Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
Free secured self parking on site
Free secured valet parking on site

Food and drink

4 bars/lounges
8 restaurants
A beach bar
A coffee shop/cafe
A swim-up bar

Restaurants on site

La Luce
Maxal
Noriku
Seasalt
Vela

Things to do

13 outdoor pools
24-hour gym
Air hockey
Children's pool
Evening entertainment
Foosball table
Free children's club
Full-service spa
Games
Playground
Sauna
Shopping
Steam room
TV in common areas
Waterslide

Family friendly

13 outdoor pools
Children's pool
Free children's club
Free cot
Mini-fridge
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift (100 centimetre wide door)
Tile flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk (74 centimetre high)
Wheelchair-accessible restaurant

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets
Free cot
Pillowtop mattress

Bathroom

Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

Smart TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Mini-fridge

Air conditioning
Desk
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets: USD 80 per pet, per stay
Maximum 2 (weight limit: 50 lb per pet)

Children and extra beds

Children are welcome.

Kids stay free! One child 17 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 25 per person (return)
Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
Pet fee: USD 80 per pet, per stay
Service animals are exempt from fees
Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number ORC180608L73

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Royal Uno All Inclusive Resort Spa

Hilton Cancun Mar Caribe All Inclusive Resort

Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

What is the cancellation policy at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of 21 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on 11 Jan 2025 start from NZ$935.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, Hilton Cancun Mar Caribe All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Hilton Cancun Mar Caribe All-Inclusive Resort?

The closest beach to Hilton Cancun Mar Caribe All-Inclusive Resort is Delfines Beach (1.1 km).

Is there a spa on site at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, The Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a pool?

Yep, and guests love it! Hilton Cancun Mar Caribe All-Inclusive Resort has 13 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort features 13 outdoor pools, a full-service spa and free beach cabanas. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hilton Cancun Mar Caribe All-Inclusive Resort a romantic place to stay?

Poolside dining and free beach cabanas, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Cancun Mar Caribe All-Inclusive Resort.

Is Hilton Cancun Mar Caribe All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Cancun Mar Caribe All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Hilton Cancun Mar Caribe All-Inclusive Resort?

No, but there's an airport shuttle that runs from 7:00 AM - 7:00 PM on request for a fee.

Is there a bar or restaurant at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Hilton Cancun Mar Caribe All-Inclusive Resort?

There isn't one on site, but Iberostar Cancun Golf Course is a short 8-minute walk away.

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

2/10 Terrible

Joshua

Travelled with group

22 Sept 2024

Liked: Cleanliness

Food is not good buffet is super small restaurants hours are open only on saturday and sunday and other open super late. Not many options at all. DJ roof top parties are a huge disappointment you have to wear headphones to listen to the music. Stuff dont bring you drinks while at pool like at other resorts.

Stayed 3 nights in Sep 2024

10/10 Excellent

Miriam

Travelled with family

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Muchas gracias a todo el personal de Hilton Caribean, lo hacen sentir como familia. Me encanto que todo el hotel tiene para personas con silla de ruedas y andaderas hasta para llegar a la playa. Muy atentos con mis padres especialmente con mi papá que usa andadera. Cuartos muy espaciosos y todos con vista al mar o al resort. Buena comida en todos los restaurantes.Regresaria aquí.

Stayed 6 nights in Sep 2024

10/10 Excellent

Mona

Travelled with partner, Travelled with group

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was great

Stayed 3 nights in Sep 2024

10/10 Excellent

Earl

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly Staff and always accommodating. My wife and I truly enjoy our stay. It was always entertaining and fun. The food was great. Was truly satisfied!

Stayed 4 nights in Sep 2024

10/10 Excellent

Lorraine

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

8/10 Good

Adanze

Travelled with family

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very considerate staff and clean hotel.

Stayed 2 nights in Sep 2024

10/10 Excellent

jose Martin rodriguez, Las vegas

Travelled with family

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort to stay

Stayed 5 nights in Sep 2024

10/10 Excellent

Josefina

20 Sept 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

Olalekan Anofi

Travelled with family

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really had fun staying here. They upgraded my room at check in and i loved it. I have nothing to complain about. Nice place and excellent employee. My only advice is for them to increase thier daily activities/ night activities

Stayed 4 nights in Sep 2024

10/10 Excellent

Nayoung, Toronto

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

8/10 Good

Richard Paul

Travelled with family

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Comfortable rooms. Our ocean view had a big balcony and great viee of the resort and sea. Service was exceptional.

Stayed 4 nights in Sep 2024

10/10 Excellent

Anna

Travelled with family

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a very well taken care facility. Due to my birthday, special accommodations were made to upgrade our room at no additional cost to us. Staff was awake early morning to maintain the pool area, making sure everything is ready for the day. The hotel is few steps away from a beautiful turquois water beach with white buttery feeling sand. Very friendly facility. Dining is wonderful as well, especially loved the Vela buffet, such variety of food. Had great experience! Thank you so much! Anna P.

Stayed 7 nights in Sep 2024

10/10 Excellent

Arpana Joyakim

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

4/10 Poor

Enrico

18 Sept 2024

Liked: Property conditions & facilities

Disliked: Staff & service

Stayed 3 nights in Sep 2024

6/10 Okay

Damaris

Travelled with partner

18 Sept 2024

First, the elevator near our room was out of service, forcing us to walk farther to reach a working one on the other side of the property. We spoke to the front desk and asked to be moved to a different location, but it took them hours to respond, and by then it was already bedtime. This was frustrating since we had notified them in the early afternoon. The buffet was disappointing, with a limited selection and flies everywhere. There was also no quiet spot by the pools due to constant activities and interruptions from the staff running them. The steakhouse was closed that week, so we missed out on trying it, and there weren't many other restaurant options.

Stayed 7 nights in Sep 2024

8/10 Good

michael

Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the whole entertainment team (Santos, Javi, Whiskey and Arnesto)! Saltbar staff was excellent (Levi) could make any drink you wanted! Hotel was very clean

Stayed 4 nights in Sep 2024

10/10 Excellent

Mustafa

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Naim Tajdin

Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall a very good, relaxing and comfortable journey with this hotel, people are very friendly and lady who helped us check-in and check out was amazing, I think her name is Alondra. Bell guy Santos was very helpful, he called ahead and booked a time to get our luggage out and arranged a taxi for us during checkout. Sandos the entertainment superstar made sure people are enjoying every event hotel organized. I highly recommend this hotel. 5 star to all the staff who made our stay comfortable and enjoyable. Thank you Hilton.

Stayed 7 nights in Sep 2024

10/10 Excellent

Yong Hui

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

Brittany

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We had a great time, only miss was there was very little wildlife and long flight of stairs for the beach.

Stayed 4 nights in Jul 2024

10/10 Excellent

Chris Dolores

Travelled with family, Travelled with family and small children

16 Sept 2024

N/A

Stayed 6 nights in Sep 2024

10/10 Excellent

melissa

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing. The staff was friendly! The food was amazing! The beach was beautiful

Stayed 4 nights in Sep 2024

10/10 Excellent

Mustafa

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

ambience was amazing

Stayed 1 night in Sep 2024

2/10 Terrible

Esteban, Miami

Travelled with partner

16 Sept 2024

Disliked: Staff & service, amenities

I’m extremely disappointed with my stay at this hotel. My partner got food poisoning from food left in the sun too long, and the beach bar closes at 5 pm, cutting off any evening relaxation. The drinks were awful, and the some of the staff were very rude. As an Expedia Golden Member, I’ve never experienced such poor service and won’t be returning.

Stayed 3 nights in Sep 2024

10/10 Excellent

Brikena

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel

Stayed 4 nights in Sep 2024

Hilton Cancun Mar Caribe All-Inclusive Resort

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

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Excellent

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View all photos for Ocean View Accessible Suite - RI Shower

Ocean View Accessible Suite - RI Shower

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View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

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View all photos for Premium Ocean View Room - King Bed

Premium Ocean View Room - King Bed

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View all photos for Suite, 1 Bedroom, Patio (Pool)

Suite, 1 Bedroom, Patio (Pool)

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View all photos for Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

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View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

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View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Suite, Multiple Beds, Beachfront (Enclave)

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View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

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View all photos for Enclave Beachfront Room - King Bed - Terrace

Enclave Beachfront Room - King Bed - Terrace

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View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

Premium Ocean View Suite - 1 King 2 Murphy Beds

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View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

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View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

Room, 2 Queen Beds, Ocean View (Mobility)

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View all photos for Premium Ocean View Room - 2 Queen Beds

Premium Ocean View Room - 2 Queen Beds

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View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

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View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

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View all photos for Enclave Beachfront Room - 2 Queen - Terrace

Enclave Beachfront Room - 2 Queen - Terrace

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View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Enclave Beachfront Room - 2 Queen - Balcony

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View all photos for Resort View Room - King Bed

Resort View Room - King Bed

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View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

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View all photos for Ocean View Room - 2 Queen Beds

Ocean View Room - 2 Queen Beds

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View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

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View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed

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View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed

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View all photos for Suite, 2 Bedrooms, Ocean View

Suite, 2 Bedrooms, Ocean View

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View all photos for Resort View Room - 2 Queen Beds