Hilton Cancun Mar Caribe All-Inclusive Resort (Cancun, MEX): Reviews & Deals from NZ$757

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Luxury property on the beach, with 13 outdoor swimming pools

Dates

December 2024

January 2025

Enclave Honeymoon Suite - King Bed | Living area

Overview
Rooms
Location
Policies

Excellent

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

Pet-friendly

Bar

Pool

All-inclusive

Spa

Room service

includes taxes & fees

22 Nov - 23 Nov

Explore the area

Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500

Maya Museum of Cancun
2 min walk
Iberostar Cancun Golf Course
8 min walk
Oasis Arena
11 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
17 min drive

Room options

Ocean View Accessible Suite - RI Shower

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

105 sq m
Sleeps 4
1 King Bed

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

151 sq m
Beach view
Sleeps 8
1 King Bed

Premium Ocean View Room - King Bed

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

52 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 Bedroom, Patio (Pool)

Highlights

Patio

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Premium bedding

105 sq m
Sleeps 4
1 King Bed

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Premium bedding

Egyptian cotton bed sheets

105 sq m
Beach view
Sleeps 4
1 King Bed

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

151 sq m
Beach view
Sleeps 8
1 King Bed

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Premium bedding

Egyptian cotton bed sheets

105 sq m
Beach view
Sleeps 4
1 King Bed and 2 Single Beds

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

105 sq m
Beach view
Sleeps 4
1 King Bed

Enclave Beachfront Room - King Bed - Terrace

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Beach view
Sleeps 3
1 King Bed

Premium Ocean View Suite - 1 King 2 Murphy Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

105 sq m
Ocean view
Sleeps 4
1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Premium bedding

52 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Ocean View (Mobility)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Premium bedding

Egyptian cotton bed sheets

41 sq m
Ocean view
Sleeps 3
2 Queen Beds

Premium Ocean View Room - 2 Queen Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

52 sq m
Ocean view
Sleeps 4
2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Sleeps 3
2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Premium bedding

Egyptian cotton bed sheets

41 sq m
Beach view
Sleeps 4
2 Queen Beds

Enclave Beachfront Room - 2 Queen - Terrace

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Beach view
Sleeps 4
2 Queen Beds

Enclave Beachfront Room - 2 Queen - Balcony

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Beach view
Sleeps 4
2 Queen Beds

Resort View Room - King Bed

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Resort view
Sleeps 3
1 King Bed

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Premium bedding

52 sq m
Ocean view
Sleeps 4
2 Queen Beds

Ocean View Room - 2 Queen Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Ocean view
Sleeps 3
2 Queen Beds

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

151 sq m
Beach view
Sleeps 8
1 King Bed

Honeymoon Suite - King Bed

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

105 sq m
Ocean view
Sleeps 2
1 King Bed

Enclave Honeymoon Suite - King Bed

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

105 sq m
Beach view
Sleeps 2
1 King Bed

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Pillow-top bed

Blackout curtains

Premium bedding

Egyptian cotton bed sheets

151 sq m
Ocean view
Sleeps 8
1 King Bed and 2 Queen Beds

Resort View Room - 2 Queen Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Egyptian cotton bed sheets

Blackout curtains

Separate bedroom

Premium bedding

41 sq m
Resort view
Sleeps 3
2 Queen Beds

Similar properties

Pool

All-inclusive

Spa

Kids pool

About the area

Cancun

A luxury stay in Cancun awaits you at Hilton Cancun Mar Caribe All-Inclusive Resort. You'll be 0.7 km (0.4 mi) from Iberostar Cancun Golf Course and 2.1 km (1.3 mi) from Delfines Beach. Highlights at this all-inclusive property include 8 restaurants, 13 outdoor swimming pools and a full-service spa. .A relaxing visit to The Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, La Luce, serves Mediterranean cuisine and is open for dinner. With 4 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site free kids' club and 24-hour gym. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

Maya Museum of Cancun - 2 min walk - 0.3 km
Iberostar Cancun Golf Course - 8 min walk - 0.7 km
Aquaworld - 18 min walk - 1.5 km
El Rey Ruins - 3 min drive - 2.5 km
Delfines Beach - 4 min drive - 3.4 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

‪Starcafé Iberostar Selection Cancún - ‬19 min walk
‪Hotel Emporio Cancun - ‬5 min walk
‪Tun-kul - ‬6 min walk
‪El Maguey, Restaurant - ‬14 min walk
‪El Antiguo Laguito - ‬19 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury property on the beach, with 13 outdoor swimming pools

Hilton Cancun Mar Caribe All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort, you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

540 guestrooms or units

8 dining venues

4 bars or lounges

Conference rooms

Kid's club (free)

Terrace on the roof

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Lift

Smoking in designated areas

Bar on the beach

Coffee shop

1 conference room

Swim-up bar

Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
Free secured self parking on site
Free secured valet parking on site

Food and drink

4 bars/lounges
8 restaurants
A beach bar
A coffee shop/cafe
A swim-up bar

Restaurants on site

La Luce
Maxal
Noriku
Seasalt
Vela

Family friendly

13 outdoor pools
Children's pool
Free children's club
Free cot
Mini-fridge
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift (100 centimetre wide door)
Tile flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk (74 centimetre high)
Wheelchair-accessible restaurant

Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets
Free cot
Pillowtop mattress

Bathroom

Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

Smart TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Mini-fridge

Air conditioning
Desk
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets: USD 80 per pet, per stay
Maximum 2 (weight limit: 50 lb per pet)

Children and extra beds

Children are welcome.

Kids stay free! One child 17 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 25 per person (return)
Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
Pet fee: USD 80 per pet, per stay
Service animals are exempt from fees
Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number ORC180608L73

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Royal Uno All Inclusive Resort Spa

Hilton Cancun Mar Caribe All Inclusive Resort

Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

What is the cancellation policy at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on 22 Nov 2024 start from NZ$757.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, Hilton Cancun Mar Caribe All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Hilton Cancun Mar Caribe All-Inclusive Resort?

The closest beach to Hilton Cancun Mar Caribe All-Inclusive Resort is Delfines Beach (1.1 km).

Is there a spa on site at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, The Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a pool?

Yep, and guests love it! Hilton Cancun Mar Caribe All-Inclusive Resort has 13 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort features 13 outdoor pools, a full-service spa and free beach cabanas. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hilton Cancun Mar Caribe All-Inclusive Resort a romantic place to stay?

Poolside dining and free beach cabanas, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Cancun Mar Caribe All-Inclusive Resort.

Is Hilton Cancun Mar Caribe All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Cancun Mar Caribe All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Hilton Cancun Mar Caribe All-Inclusive Resort?

No, but there's an airport shuttle that runs from 7:00 AM - 7:00 PM on request for a fee.

Is there a bar or restaurant at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Hilton Cancun Mar Caribe All-Inclusive Resort?

There isn't one on site, but Iberostar Cancun Golf Course is a short 8-minute walk away.

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Okay

ADELITA GALLARDO

Travelled with family

23 Aug 2024

The food in the Buffet was limited. No many options. Poor quality

Stayed 5 nights in Aug 2024

10/10 Excellent

M Harunur

Travelled with family

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the entire experience of staying there.

Stayed 4 nights in Aug 2024

10/10 Excellent

Rosaline

Travelled with group

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good choice

Stayed 3 nights in Aug 2024

10/10 Excellent

SHU WOON

Travelled with family, Travelled with group

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All the staff is very nice and service is great

Stayed 5 nights in Aug 2024

10/10 Excellent

GABRIELA

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent place for family vacation, staff very polite and always ready to help us, we enjoy a lot, food very delicious and many choices for everyone, we are going back again for our next vacation.

Stayed 4 nights in Aug 2024

10/10 Excellent

William

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Rolando

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Safe

Stayed 6 nights in Aug 2024

4/10 Poor

SeHoon, Santa Clarita

Travelled with family

22 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Overall, I think this is a decent resort but there were too many inconveniences and annoyances. Pros: The resort is in good shape and clean and the staff members are generally fine. Cons: 1. The buffet had basically the same food every day. There was no variety. 2. The restaurants are hit or miss. The Italian restaurant and the teppanyaki were good. The others not so good. The Mexican restaurant was terrible and the steak restaurant was inconsistent - some of us good decent steaks and the others were terrible. They also forced us to sit outside which was not pleasant with the heat/humidity and the mosquitos. A few times at various restaurants, they basically forgot our orders and it took 60-90 minutes to get a part of our order. 3. The nightly entertainment was lame. 4. They only gave mangoes to the paid Enclave members. You would think in an all inclusive resort in Mexico, there would be plenty of mangoes to go around but they were only available for Enclave members (although some waiters at the buffet were nice enough to sneak you some if you tipped them well). Overall, it wasn't a bad stay. Several years ago, we stayed at another all inclusive in Cancun that had a different themed buffet every day, mangoes on a stick and at buffets for everyone and fun shows nightly.

Stayed 8 nights in Aug 2024

10/10 Excellent

Katherine

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

4/10 Poor

Keira

Travelled with family and small children

21 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

My family of 11 visited from August 8th-13th. The hotel was very clean and maintained. Beautiful gym and spa. Easy check in and check out. Very poor entertainment. The buffet and restaurants were awful and most nights we didn't finish eating. We made our reservations with the concierge for all of the restaurants when we arrived. We were told that a restaurant may not be able to accomodate all 11 of us at one table but when we arrive, we can let them know that we'd like the tables put together. On our 2nd night at the Steakhouse Flama, the hostess was very rude and informed us that we could not sit together and so we were seated at 4 tables across from each other. There were at least 7 tables in the back unoccupied and I asked if we could move so our party could sit together and she said "NO". It wasn't until I expressed my displeasure with the seating arrangement that our waiter Isai moved our tables across the restaurant so we could sit together. While waiting for our food, another family came in and the restaurant staff placed their tables together so their large party would be together. Disappointing trip! My teenage son mistakenly hung his clothing on the balcony and there was a storm the next morning. We saw his clothing on the ground, but by the time the rain stopped, everything had been picked up. Concierge asked security and they stated nothing was found. Which was odd especially when we saw the clothing. I doubt guests picked up a stranger's boxer underwear.

Stayed 5 nights in Aug 2024

10/10 Excellent

Celso

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Stayed 3 nights in Jul 2024

10/10 Excellent

yaru, princeton

Travelled with family

20 Aug 2024

Liked: Cleanliness, property conditions & facilities

We had a wonderful vacation here.

Stayed 7 nights in Aug 2024

6/10 Okay

STACY

20 Aug 2024

Liked: Cleanliness, property conditions & facilities

The property was very nice. Be careful when booking with the concierge because some of the excursions we took would not let us do part of them because of my mom‘s age. For example, the snorkel tour that we paid for would not allow us to snorkel because my mom was 70 years old. Also, when coming back from the Isla Mujeres, we had to wait an hour and a half for our pick up outside of the area when they should’ve been there when we arrived, which we paid for as part of our package also. Did not receive a refund for this product of the trip that we paid for, when booking a horse riding tour, they told us it would just for horse backing but when we got there, it was also swimming, but we did not bring our suits because of what the concierge told us so we missed out on this part also. Room service was not consistent. Did not bring what we ordered, also we had to ask to have our coffee in our room refilled daily, and our snacks were not always refilled in our room.

Stayed 6 nights in Aug 2024

10/10 Excellent

Marco, bothell

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our experience was amazing the staff was Cordial and friendly the food was excellent

Stayed 7 nights in May 2024

10/10 Excellent

Lauryl kelly

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This resort is cleans and safe. And friendly staff. But thw food is not the best. However, the buffet food is manageable

Stayed 3 nights in Aug 2024

10/10 Excellent

Aivon

Travelled with family and small children

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Customer service

Stayed 4 nights in Aug 2024

6/10 Okay

April

Travelled with family

19 Aug 2024

Liked: Staff & service

I stayed in one of the beachfront enclave rooms. The view was amazing, however the room was not the cleanest. The buffet and Mexican restaurant wasn’t good. However, the Italian was decent and my favorite restaurant being the Asian. Didn’t try the steakhouse after reading a lot of comments regarding food poisoning. I usually stay at 5 star resorts, and going forward I will continue, however this property wasn’t horrible it’s a Hilton so it was pretty much what was expected. I stayed at Nizuc, Hyatt Ziva prior and those are the resorts I will return to.

Stayed 3 nights in Aug 2024

10/10 Excellent

Yimi

19 Aug 2024

Liked: Cleanliness, amenities

Great service

Stayed 6 nights in Aug 2024

10/10 Excellent

Mike

Travelled with family and small children

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great stay as a family of four (kids 9 and 7). The suite with the two Murphy beds was a great set up for us. The pools and grounds were very nice. The kids were a touch old for the splash pad and so didn’t spend a lot of time there, preferring the other pools. Of note, they are all a uniform depth (5 feet) with no shallow areas so our youngest was a bit over his head but he’s a decent swimmer and still had lots of fun. They both loved the kids club and wanted to get to many of the planned activities the wonderful staff had planned. There was lots of poolside seating available throughout the mornings. Poolside service was adequate; friendly though not super quick. Compared to last year at the other Hilton property in Cancun, we noticed the difference in not having bottles of water available to grab (needing to ask for a glass instead). Overall we thought the quality of the food in the restaurants was great. The buffet was fine and had a good diversity of choices but the meals at the ala cart restaurants stood out, and especially compared to the other Hilton last year. There weren’t separate kids menus printed but each place had a couple of options. The one aspect we found a touch lacking were options for lunch. There is a period were the buffet is closed, leaving the outdoor grill as the only option and it gets backed up. In short, it’s an easy recommend for families.

Stayed 7 nights in Jul 2024

10/10 Excellent

Krystal

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great property. Just wish pool wasn’t 5ft deep all around.

Stayed 4 nights in Aug 2024

10/10 Excellent

Cristian

Travelled with family and small children

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente estadia! El servicio muy bueno, busquen en el bufete a Carlos Vasquez

Stayed 5 nights in Aug 2024

10/10 Excellent

Cristina

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Setareh

Travelled with family

17 Aug 2024

Very nice resort; staff were super friendly & helpful. Very nice restaurant however the buffet food was pretty much the same every day.

Stayed 7 nights in Aug 2024

6/10 Okay

Sung Yun

Travelled with family and small children

16 Aug 2024

Liked: Staff & service

The food was very limited and not impressed like other Hilton chain hotels. Property seems very incovenently built. So hard to go to beach....

Stayed 4 nights in Aug 2024

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very beautiful place. Would stay again next time my kids love the food and pool with the kids slide. Staff is very friendly and accomodating.

Stayed 3 nights in Aug 2024

Hilton Cancun Mar Caribe All-Inclusive Resort

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

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Ocean View Accessible Suite - RI Shower

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View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

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View all photos for Premium Ocean View Room - King Bed

Premium Ocean View Room - King Bed

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View all photos for Suite, 1 Bedroom, Patio (Pool)

Suite, 1 Bedroom, Patio (Pool)

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View all photos for Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

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View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

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View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Suite, Multiple Beds, Beachfront (Enclave)

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View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

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View all photos for Enclave Beachfront Room - King Bed - Terrace

Enclave Beachfront Room - King Bed - Terrace

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View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

Premium Ocean View Suite - 1 King 2 Murphy Beds

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View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

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View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

Room, 2 Queen Beds, Ocean View (Mobility)

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View all photos for Premium Ocean View Room - 2 Queen Beds

Premium Ocean View Room - 2 Queen Beds

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View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

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View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

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View all photos for Enclave Beachfront Room - 2 Queen - Terrace

Enclave Beachfront Room - 2 Queen - Terrace

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View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Enclave Beachfront Room - 2 Queen - Balcony

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View all photos for Resort View Room - King Bed

Resort View Room - King Bed

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View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

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View all photos for Ocean View Room - 2 Queen Beds

Ocean View Room - 2 Queen Beds

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View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

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View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed

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View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed

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View all photos for Suite, 2 Bedrooms, Ocean View

Suite, 2 Bedrooms, Ocean View

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