Hilton Cancun Mar Caribe All-Inclusive Resort (Cancun, MEX): Reviews & Deals from NZ$803

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Luxury property on the beach, with 13 outdoor pools

Where to?

Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Pet-friendly

includes taxes & fees

29 Apr - 30 Apr

Explore the area

Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500

Iberostar Cancun Golf Course
‪8 min walk‬
Aquaworld
‪18 min walk‬
Delfines Beach
‪4 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪17 min drive‬

Room options

Ocean View Accessible Suite - RI Shower

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

105 sq m
Sleeps 4
1 King Bed

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

151 sq m
Beach view
Sleeps 8
1 King Bed

Suite, 1 Bedroom, Patio (Pool)

Highlights

Patio

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

105 sq m
Sleeps 5
1 King Bed

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

Pillow-top bed

105 sq m
Beach view
Sleeps 4
1 King Bed

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

151 sq m
Beach view
Sleeps 8
1 King Bed

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

Pillow-top bed

105 sq m
Beach view
Sleeps 4
1 King Bed and 2 Single Beds

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

105 sq m
Beach view
Sleeps 4
1 King Bed

Enclave Beachfront Room - King Bed - Terrace

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

41 sq m
Beach view
Sleeps 3
1 King Bed

Premium Ocean View Suite - 1 King 2 Murphy Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

105 sq m
Ocean view
Sleeps 4
1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

52 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Ocean View (Mobility)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

Pillow-top bed

41 sq m
Ocean view
Sleeps 3
2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

41 sq m
Sleeps 3
2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

Pillow-top bed

41 sq m
Beach view
Sleeps 4
2 Queen Beds

Enclave Beachfront Room - 2 Queen - Terrace

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

41 sq m
Beach view
Sleeps 4
2 Queen Beds

Enclave Beachfront Room - 2 Queen - Balcony

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

41 sq m
Beach view
Sleeps 4
2 Queen Beds

Resort View Room - King Bed

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

Pillow-top bed

41 sq m
Resort view
Sleeps 2
1 King Bed

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

52 sq m
Ocean view
Sleeps 4
2 Queen Beds

Ocean View Room - 2 Queen Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

41 sq m
Ocean view
Sleeps 3
2 Queen Beds

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

151 sq m
Beach view
Sleeps 8
1 King Bed

Honeymoon Suite - King Bed

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

105 sq m
Ocean view
Sleeps 2
1 King Bed

Enclave Honeymoon Suite - King Bed

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Egyptian cotton bed sheets

Separate bedroom

Pillow-top bed

105 sq m
Beach view
Sleeps 2
1 King Bed

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

Pillow-top bed

151 sq m
Ocean view
Sleeps 8
1 King Bed and 2 Single Beds

Resort View Room - 2 Queen Beds

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

Egyptian cotton bed sheets

Pillow-top bed

41 sq m
Resort view
Sleeps 4
2 Queen Beds

About the area

Cancun

A luxury stay in Cancun awaits you at Hilton Cancun Mar Caribe All-Inclusive Resort. Within a 20-minute stroll, you'll find popular places like Iberostar Cancun Golf Course and Aquaworld. Highlights at this all-inclusive property include 8 restaurants, 13 outdoor swimming pools and a full-service spa. .A relaxing visit to The Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, La Luce, serves Mediterranean cuisine and is open for dinner. With 4 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site free kids' club and 24-hour gym. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4.5-property class Zona Hotelera property include Delfines Beach and El Rey Ruins.

What's nearby

Maya Museum of Cancun - 2 min walk - 0.3 km
Iberostar Cancun Golf Course - 8 min walk - 0.7 km
Aquaworld - 18 min walk - 1.5 km
El Rey Ruins - 3 min drive - 2.5 km
Delfines Beach - 4 min drive - 3.4 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

‪Starcafé Iberostar Selection Cancún - ‬19 min walk
‪Hotel Emporio Cancun - ‬5 min walk
‪Tun-kul - ‬7 min walk
‪El Maguey, Restaurant - ‬14 min walk
‪El Antiguo Laguito - ‬19 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury property on the beach, with 13 outdoor pools

Hilton Cancun Mar Caribe All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort, you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

540 guestrooms or units

8 dining venues

4 bars or lounges

Conference rooms

Kid's club (free)

Terrace on the roof

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Lift

Smoking in designated areas

Bar on the beach

Coffee shop

1 conference room

Swim-up bar

Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, Spanish

Similar properties

Premium bedding, free minibar, in-room safe, blackout curtains

Pool
All-inclusive
Spa
Kids pool

includes taxes & fees

4 May - 5 May

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
Free secured self parking on site
Free secured valet parking on site

Food and drink

4 bars/lounges
8 restaurants
A beach bar
A coffee shop/cafe
A swim-up bar

Restaurants on site

La Luce
Maxal
Noriku
Seasalt
Vela

Things to do

13 outdoor pools
24-hour gym
Air hockey
Children's pool
Evening entertainment
Foosball table
Free children's club
Full-service spa
Games
Playground
Sauna
Shopping
Steam room
TV in common areas
Waterslide

Family friendly

13 outdoor pools
Children's pool
Free children's club
Free cot
Mini-fridge
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift (100 centimetre wide door)
Tile flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk (74 centimetre high)
Wheelchair-accessible restaurant

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets
Free cot
Pillowtop mattress

Bathroom

Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

Smart TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Mini-fridge

Air conditioning
Desk
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets: USD 80 per pet, per stay
Maximum 2 (weight limit: 50 lb per pet)

Children and extra beds

Children are welcome.

Kids stay free! One child 17 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 25 per person (return)
Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
Pet fee: USD 80 per pet, per stay
Service animals are exempt from fees
Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number ORC180608L73

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Royal Uno All Inclusive Resort Spa

Hilton Cancun Mar Caribe All Inclusive Resort

Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

What is the cancellation policy at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on 29 Apr 2025 start from NZ$803.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, Hilton Cancun Mar Caribe All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Hilton Cancun Mar Caribe All-Inclusive Resort?

The closest beach to Hilton Cancun Mar Caribe All-Inclusive Resort is Delfines Beach (1.1 km).

Is there a spa on site at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, The Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a pool?

Yep, and guests love it! Hilton Cancun Mar Caribe All-Inclusive Resort has 13 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort features 13 outdoor pools, a full-service spa and free beach cabanas. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hilton Cancun Mar Caribe All-Inclusive Resort a romantic place to stay?

Poolside dining and free beach cabanas, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Cancun Mar Caribe All-Inclusive Resort.

Is Hilton Cancun Mar Caribe All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Cancun Mar Caribe All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Hilton Cancun Mar Caribe All-Inclusive Resort?

No, but there's an airport shuttle that runs from 7:00 AM - 7:00 PM on request for a fee.

Is there a bar or restaurant at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Hilton Cancun Mar Caribe All-Inclusive Resort?

There isn't one on site, but Iberostar Cancun Golf Course is a short 8-minute walk away.

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Emily

Travelled with family

15 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great family entertainment during the night and day with also a quite spot to hang on the beach. Staff super friendly - and the resort is newly renovated and nice -- everything was very clean, good food!

Stayed 7 nights in Jan 2025

10/10 Excellent

Melvin James

15 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great for family vacation

Stayed 7 nights in Dec 2024

10/10 Excellent

Malene

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

4/10 Poor

Seoyul

Travelled with pets, Travelled with partner

13 Jan 2025

Disliked: Staff & service, property conditions & facilities

Staying at an all-inclusive Hilton in Cancun was the worst experience. Except for the buffet, all the restaurants required reservations, and you could only book one restaurant for dinner per day. Even though it was an all-inclusive, I was constantly hungry. For someone like me who doesn’t drink alcohol, this was a nightmare. If you’re okay with filling up on alcohol, it might be fine, but otherwise, it’s terrible. The food at the restaurants was worse than street food, and everything was excessively salty. They added so much salt that it made my mouth feel bitter—I even wondered if they did it on purpose to stop people from eating more. I booked the best room available, expecting a great experience during my 4-night stay, but I deeply regret it. If you’re considering staying at Hilton, I strongly recommend looking elsewhere. Hilton is a waste of time and money. This was such a disappointing experience, and I will never return. Writing this review is the only way to express how frustrated I feel.

Stayed 4 nights in Jan 2025

8/10 Good

Ronald

Travelled with family

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

very clean and staff was excellent

Stayed 5 nights in Jan 2025

8/10 Good

Ruomei, poway

Travelled with family

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hilton Cancun is safe, clean, very new, in a great location by the beach, spacious rooms, reasonable price, lots of food choice, friendly staff. Overall a great resort. Area needs improvement is daily room cleaning service a little too slow, somedays are hard to make reservations for some restaurants.

Stayed 5 nights in Jan 2025

10/10 Excellent

Rafal

13 Jan 2025

Stayed 3 nights in Sep 2024

10/10 Excellent

Leticia

13 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

all the very friendly staff. the rest magnificent

Stayed 4 nights in Nov 2024

8/10 Good

Juan Carlos Cruz, Delano

Travelled with family and small children

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

More restaurants should be available for breakfast.

Stayed 4 nights in Jan 2025

8/10 Good

Kreshnik, Shrewsbury

Travelled with family

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I travelled with my 11-year-old. This is our 4th trip in Cancun and the first in Hilton. We enjoyed our stay, still it did not seem there was a lot we could do inside the hotel. It rained a couple days, and the game room, which had a few things was packed. The restaurants we good, but not great. The Italian restaurant " La Luce" had some good steaks, fillet mignon was good, small portion 6 oz, but the prawn was delicious. You might order more than one dish, jus in case. Do not order pasta or pizza in there, because it's far from good."Flama" restaurant was subpar. Food - seafood, was overcooked and salty. The Hibachi was decent at the Korean restaurant." Noriku" The Brazilian steak restaurant " Vella" was not bad, but not many options and steak was often served medium rare, regardless of me asking for just medium. Somehow buffet had some good options. You can always try the Mexican restaurant, as that's what you should never avoid being in Mexico. The people - animators in the pool tried to keep people engaged, but they were mostly louder than I, or most people would have preferred. The beach was nice and a good escape from the pool noise, but you have to get up early to have your chair secured. On the positive side, all drinks were original and not iced as you typically get in all-inclusive hotels. Ramses- the bartender in main lobby- can get you the best cocktails you will think off. He is very entertaining too. Overall was a good break from routine.

Stayed 6 nights in Dec 2024

10/10 Excellent

Ashley Marie

Travelled with group

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Noe was phenomenal in the cafeteria. He was always inviting and gave us great ideas on what to do nerby, when we asked. He seemed like he had been working there for years, but it had only been months. Himself alone gave such customer survice to want to go back. Food overall was incredible.

Stayed 5 nights in Dec 2024

8/10 Good

Osahon Harry

12 Jan 2025

Liked: Cleanliness, property conditions & facilities

We stayed at the Hilton Cancun Mar Caribe All-Inclusive Resort for six nights over the holiday period, including New Year's, with our family of four (two adults and two toddlers). The resort is excellent for families, offering a kids' club, splash pool, and play area, plus a beautiful beach where our kids had a blast. When we arrived, the resort was busy due to the holiday season, which impacted service levels—room service and other amenities were slower than expected. However, as the crowds thinned, the experience significantly improved. Throughout our stay, we felt the resort offered great value, with high-quality facilities, beaches, and food.

Stayed 6 nights in Dec 2024

10/10 Excellent

Caitlin

Travelled with group

11 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time here. Excellent property with wonderful amenities. Greeted with cold towels. Check in was a breeze. Restaurants are top notch; great food, superb service, ambiance. Entertainment staff at the pool did a great job. Service everywhere was excellent.

Stayed 4 nights in Jan 2025

10/10 Excellent

Allison Neumann

Travelled with family

11 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was delicious! We ate at the restaurant and the buffet and really enjoyed all of them. Our room was a suite right at the pool,which was great!

Stayed 6 nights in Jan 2025

10/10 Excellent

Lien

11 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jan 2025

10/10 Excellent

Briana

Travelled with family, Travelled with partner

10 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The customer service was beyond amazing and we had such a great time with trying all the food options and going on the various exursions that were out there!

Stayed 6 nights in Dec 2024

8/10 Good

Stephanie

Travelled with family

10 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beau site, propre et grand .bonne nourriture ( Les tacos!!! Un must) , plage permettant longue marche. Site tranquille et parfait pour vacances de couple ou en famille. Les piscines sont WOW. Beaucoup de Jacuzzis qui ont vu Sur mer. Jai moins aimé le fait que certaines zone sont réservées seulement pour ceux ayant pris un forfait exorbitant. Nous Avons quand même déboursé 13 000$ pour une semaine, 2 adultes,2 enfants. Je le recommande et jy retournerais.

Stayed 7 nights in Jan 2025

10/10 Excellent

Stephanie

Travelled with family and small children

10 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved our stay, definitely going back

Stayed 5 nights in Dec 2024

8/10 Good

Susan L

9 Jan 2025

We stayed for 4 days and the food and cleanliness varied from day to day. Most days the food was very good for an all inclusive resort. The bathrooms, rooms, restaurants were very clean. They could do a little more picking up room service trays and empty drink cups that could be left around. Most servers were very helpful and friendly. We really enjoyed our stay but beware there are a ton of small children in early January.

Stayed 4 nights in Jan 2025

6/10 Okay

Eugene

9 Jan 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 5 nights in Dec 2024

10/10 Excellent

Mauricio

Travelled with family

9 Jan 2025

Only problem is the Bar on the beach and the pool closed só early

Stayed 6 nights in Jan 2025

4/10 Poor

Partha

Travelled with family and small children

9 Jan 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

So we booked a room (2 queen, enclave, ground floor, beachfront ). This is for a family of 4. This was booked and paid for MONTHS in advance. When we arrived at the resort, they said they don’t have the room available for the FIRST 2 NIGHTS (which is half of our stay). The person at the front desk just said "Sorry, your room is not available for the first 2 nights", and she had ZERO empathy. The first 2.5 days we were stuck in a room in the back of the resort with only ONE bed for FOUR PEOPLE. They didn't even tell us at the desk that there would only be ONE bed in the room. After begging and pleading, they gave us roll away beds but it took 2-3 hours and 4 trips to the front desk to get these and my kids didn’t have their beds until almost 1 am. The room was then packed like sardines with zero room to walk around, but it was better than only having 1 bed. This has eroded my trust in Hilton and Expedia. This has really soured my experience on Hilton and this property. In my opinion, if they didn’t have the room we booked they should have given us an upgrade right away. I also think there should be some reimbursement for the first 2 nights where we had a much worse room that we paid for. Expedia reached out to the hotel 2 days ago and still no response. When we complained about being stuck in that room, we were told "this happens all the time". How can anyone trust a reservation at this resort??

Stayed 4 nights in Jan 2025

8/10 Good

Ashraf

9 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

10/10 Excellent

Jose R De

Travelled with family

9 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent staff!

Stayed 5 nights in Jan 2025

10/10 Excellent

Mayur

9 Jan 2025

Liked: Amenities

Amazing experience staying at this resort with family. Lots of stuff to do for kids and adults. Great food, lots of options for food and drinks. Lovely staff. Pleasant ambience. Huge pool area, having plenty of beach chairs. Rooms are well maintained. Our stay was 10/10 in all aspects.

Stayed 5 nights in Jan 2025

Hilton Cancun Mar Caribe All-Inclusive Resort

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Ocean View Accessible Suite - RI Shower

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Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

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Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

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Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

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Suite, Multiple Beds, Beachfront (Enclave)

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Enclave Beachfront Room - King Bed - Terrace

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Premium Ocean View Suite - 1 King 2 Murphy Beds

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Pool and Patio View Room - 2 Queen Beds

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Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

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Enclave Beachfront Room - 2 Queen - Terrace

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Enclave Beachfront Room - 2 Queen - Balcony

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Resort View Room - King Bed

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Deluxe Room, 2 Queen Beds, Balcony, Ocean View

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Ocean View Room - 2 Queen Beds

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Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

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Honeymoon Suite - King Bed

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Enclave Honeymoon Suite - King Bed

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Suite, 2 Bedrooms, Ocean View

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Resort View Room - 2 Queen Beds

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