Hotel Riu Cancun - All Inclusive: Deals & Reviews (Cancun, MEX)

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Ocean-view property with a swim-up bar, near Forum Beach

Dates

December 2024

January 2025

4 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

All-inclusive

Bar

Hot tub

Breakfast included

Pool

Gym

Explore the area

Cancun, QROO

Plaza Caracol Mall
1 min walk
UltraMar Ferry Terminal
3 min walk
Caracol Beach
4 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
25 min drive

Room options

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (E)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

30 sq m
Sleeps 4
1 Double Bed

Suite, Ocean View (L)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

50 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Adults Only |B2C)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

Sleeps 3
1 King Bed

Standard Double Room, Ocean View (Adults Only |B2C)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

Sleeps 3
1 Double Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

44 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (B2C)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

30 sq m
Sleeps 3
1 Double Bed

Suite, Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

50 sq m
Sleeps 2
1 King Bed

Suite, Ocean View (U)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

50 sq m
Sleeps 2
1 King Bed

Standard Double Room, Sea View (M)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

30 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Standard Room, Ocean View (L)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

30 sq m
Sleeps 3
1 Double Bed

Standard Double Room (M)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

30 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

44 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Ocean View (U)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

2 bedrooms

Ceiling fan

Blackout curtains

Hairdryer

30 sq m
Sleeps 6
1 King Bed

Suite, Ocean View (C)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

44 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Adults Only | L)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

44 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

44 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (C)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

30 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Adults Only | U)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

44 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (U)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

30 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, Ocean View (M)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

50 sq m
Sleeps 2
1 King Bed

Double Room, Connecting Rooms, Ocean View (C)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

2 bedrooms

Ceiling fan

Blackout curtains

Eco-friendly toiletries

29 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite, Sea View (M)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

44 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Double Room (E)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

30 sq m
Sleeps 4
1 Double Bed

Junior Suite, Ocean View (L)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

44 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms, Ocean View (B2C-CAN)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

2 bedrooms

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Sleeps 6
1 King Bed and 2 Double Beds

Standard Room, Ocean View (Adults Only | L)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

29 sq m
Sleeps 3
1 Double Bed

Standard Double Room, Ocean View (B2C-CAN)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CAN)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Sleeps 2
1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (Adults Only | U)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

29 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Standard Room, Ocean View (Adults Only | E)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

29 sq m
Sleeps 3
1 Double Bed

Double Room (Adults Only | E)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Private bathroom

29 sq m
Sleeps 3
1 Double Bed

Suite Junior With Sea View

Sea view
Sleeps 4
2 Double Beds

Room Standard

Sleeps 3
2 Double Beds OR 2 Single Beds and 1 Double Bed

Suite Standard With Sea View

Sea view
Sleeps 2
1 Double Bed

Room Standard With Sea View

Sea view
Sleeps 3
2 Double Beds

Suite Junior With Sea View

Sea view
Sleeps 3
2 Double Beds

Room Standard With Sea View

Sea view
Sleeps 4
2 Double Beds

Suite Junior With Sea View

Sea view
Sleeps 3
2 Double Beds OR 2 Single Beds and 1 Double Bed

Double Room With Sea View

Sea view
Sleeps 3
2 Double Beds

Double Room With Sea View

Sea view
Sleeps 3
2 Double Beds

Suite Junior With Sea View

Sea view
Sleeps 3
2 Double Beds

Suite Standard With Sea View

Sea view
Sleeps 2
1 King Bed

Similar properties

Pool

All-inclusive

Spa

Kids pool

for 1 night

includes taxes & fees

7 Dec - 8 Dec

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Hotel Riu Cancun - All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Gaviota Azul Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Highlights at this beachfront property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include beachside massages, facials and mani/pedis. The buffet restaurant, Miramar, is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a snack bar/deli. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 15-minute walk of this 3.5-property class Zona Hotelera property, attractions include Cancun Convention Center and Forum Beach.

What's nearby

Cancun Convention Center - 7 min walk - 0.6 km
Gaviota Azul Beach - 8 min walk - 0.7 km
Forum Beach - 9 min walk - 0.8 km
Chac Mool Beach - 14 min walk - 1.2 km
Hotel Zone Beaches - 16 min drive - 6.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

‪Riu - ‬1 min walk
‪Starbucks - ‬1 min walk
‪Turquesa Restaurant - ‬2 min walk
‪Kawachi Specialty Restaurant - ‬1 min walk
‪Hotel Miramar - ‬2 min walk

About this property

Hotel Riu Cancun - All Inclusive

Ocean-view property with a swim-up bar, near Forum Beach

Hotel Riu Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Cancun - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A nightclub, spa services, and barbecue grills are also featured at the eco-certified Hotel Riu Cancun - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

1 building

569 guestrooms or units

14 levels

6 dining venues

5 bars or lounges

Built in 2003

Buffet breakfast (free)

Nightclub

Deli

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Storage area for luggage

Car service

Tour and ticket information

Wedding services available

Pool or billiards table

Corner/local shop

Garden

BBQ grill(s)

Gift shop

Beauty salon

Computer for guest use

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Bar by the pool

Swim-up bar

Hotel Riu Cancun - All Inclusive offers 569 accommodations with minibars and a safe. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Limo/town car service
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7 AM to 10:30 AM
5 bars/lounges
6 restaurants
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Kawachi
Kulinarium
La Toscana
Miramar
Turquesa

Family friendly

4 outdoor pools
Babysitting (surcharge)
Grocery/convenience store
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Computer station

Outdoors

Barbecue grill
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

Facials
Manicures/pedicures
Spa open daily
Spa treatment rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
100% renewable energy
14 floors
Art Deco architecture
Built in 2003
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
Reception hall
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

32-inch flat-screen TV with satellite channels

Food and drink

Free bottled water
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Connecting rooms available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Cancun - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu

All Inclusive Riu Cancun

Cancun All Inclusive Riu

Cancun Riu

Cancun Riu All Inclusive

Riu

Riu All Inclusive

Riu All Inclusive Cancun

Riu Cancun

Riu Cancun All Inclusive

Cancun Riu Hotel

Riu Cancun Hotel Cancun

Riu Cancun Mexico

Rui Cancun

Riu Cancun All Inclusive All-inclusive property

Riu All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hotel Riu Cancun - All Inclusive?

Hotel Riu Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Cancun - All Inclusive?

Yep, Hotel Riu Cancun - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Cancun - All Inclusive?

Yep, Hotel Riu Cancun - All Inclusive is a short 8-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Cancun - All Inclusive?

Yep, Renova Spa is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Hotel Riu Cancun - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Cancun - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Cancun - All Inclusive?

Hotel Riu Cancun - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Cancun - All Inclusive a romantic place to stay?

1 hot tub and poolside dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Cancun - All Inclusive.

Is Hotel Riu Cancun - All Inclusive family-friendly?

You bet! With amenities such as babysitting services, 4 outdoor pools and a corner/local shop, it's no surprise that Hotel Riu Cancun - All Inclusive is a hit with families.

Does Hotel Riu Cancun - All Inclusive serve breakfast?

Yeah, free buffet breakfast is served daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Cancun - All Inclusive?

No, Hotel Riu Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Cancun - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Cancun - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Cancun - All Inclusive?

There is a golf course next to Hotel Riu Cancun - All Inclusive.

Hotel Riu Cancun - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Alec

Travelled with partner

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exceeded our expectations! The resort was beautiful and spacious, offering a wide variety of dinner options with excellent food. The breakfast buffet had an extensive selection to choose from. The staff was extremely friendly and helpful, making us feel very welcome. We attended two Riu Parties at Riu Caribe. The party starts at Riu Cancun, where you can enjoy music, face painting, and a photo booth while waiting for your shuttle. The only downside we encountered was the lack of airport transportation, even if you are a Riu Class member when booking through a third party.

Stayed 4 nights in Aug 2024

10/10 Excellent

Thao

23 Aug 2024

Liked: Cleanliness, staff & service

Good

Stayed 4 nights in Aug 2024

2/10 Terrible

Michelle

22 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

I paid extra for a suite. The air conditioner did not work. For the first 2 days I had to deal with trying to get it fixed. Finally, after talking with other guests that were also in Suites, I requested to move to the main building. They also reported the air was not working. I had to sign a waiver that i was down grading rooms. This was Definitely not a 5 star facility!!! The rooms were very run down. The shower had mold in the main building. No one offered a refund to the difference in price. I will not be back and will not recommend!!!!

Stayed 4 nights in Aug 2024

8/10 Good

zaire

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities

Need more room maintinance

Stayed 3 nights in Aug 2024

2/10 Terrible

Aseel

22 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

4/10 Poor

Ginou Vernier

Travelled with family, Travelled with family and small children

21 Aug 2024

Disliked: Cleanliness, amenities

I didn’t like the service

Stayed 5 nights in Aug 2024

4/10 Poor

john

Travelled with family

20 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Very dirt and dated. Safe did not work and phone didn’t work.

Stayed 3 nights in Aug 2024

10/10 Excellent

Fabiola

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Aug 2024

10/10 Excellent

Muriel

20 Aug 2024

Liked: Amenities

Great costumer service that’s the reason I keep coming back

Stayed 3 nights in Aug 2024

4/10 Poor

Shawn, Houston

Travelled with group

20 Aug 2024

Disliked: Amenities, property conditions & facilities

The property isn’t bad but for what they’re charging, you can stay at a neighboring five star property… Hotel does not have room service and only has limited dining hours and options. Kind of gets tiring eating the same thing every day. The room was hot. The beds were crappy. This is a lower end of the totem pole budget. Stay spend an extra hundred bucks and stay at a five star.

Stayed 4 nights in Aug 2024

8/10 Good

Joy

Travelled with family, Travelled with group

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love it! Stayed for 5 nights and had a ball. I wish the pool was open at night or bars stay longer. Also a lot of the restaurants did not let us in even though they had plenty of space and time open like the steak house. But I recommend it.

Stayed 5 nights in Aug 2024

8/10 Good

Diego

19 Aug 2024

Liked: Cleanliness

Stayed 3 nights in Aug 2024

6/10 Okay

Nikola

Travelled with partner

19 Aug 2024

Not soo great

Stayed 6 nights in Apr 2024

10/10 Excellent

George

Travelled with group

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was clean and staff were very friendly. The food could be better but overall stay was great.

Stayed 3 nights in Aug 2024

8/10 Good

Elham

Travelled with family

18 Aug 2024

Liked: Staff & service, property conditions & facilities

Everything is great, the plane and the hotel. The only thing not good is that the staff is not good at Europcar, the car rental company. I do not encourage anyone to go to them. They will make your trip very bad.

Stayed 9 nights in Aug 2024

10/10 Excellent

Olga

Travelled with group

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice Hotel with lots of activities and entertainment! Close to Nightlife and Shopping!

Stayed 8 nights in Aug 2024

6/10 Okay

Johara

18 Aug 2024

Liked: Cleanliness, staff & service

Food was awful don’t expect to eat

Stayed 4 nights in Aug 2024

8/10 Good

Claudia, Deer Park

17 Aug 2024

Liked: Cleanliness, staff & service

Stayed 5 nights in Aug 2024

6/10 Okay

Abdulqader

Travelled with family

17 Aug 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Was not very clean

Stayed 5 nights in Jul 2024

2/10 Terrible

Daniel

Business traveller

15 Aug 2024

Old property

The property is very old, no coffe in the lobby in the mornings, beds and accommodations not comfortable, overall will never stay at Riu

Stayed 3 nights in Aug 2024

8/10 Good

Dora

Travelled with group

15 Aug 2024

Liked: Cleanliness, staff & service, amenities

Always have a great time when staying here! Heard they are going adults only soon so maybe the shows will be a little bit more spicier. Wish the pools were open a little later though other than that perfect

Stayed 5 nights in Aug 2024

10/10 Excellent

Hilda

14 Aug 2024

Liked: Cleanliness, staff & service

Stayed 5 nights in Aug 2024

10/10 Excellent

Brandon

Travelled with partner

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

overall had a great experience, would recommend!

Stayed 5 nights in Aug 2024

6/10 Okay

Ronald

Travelled with family

13 Aug 2024

Liked: Cleanliness, staff & service

The food options are not good for people who dont eat pork

Stayed 5 nights in Aug 2024

8/10 Good

CESAR

Travelled with family

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2024

Hotel Riu Cancun - All Inclusive

Photo gallery for Hotel Riu Cancun - All Inclusive

Reviews

Very good

Popular amenities

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Room options

View all photos for Standard Room, Ocean View (E)

Standard Room, Ocean View (E)

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View all photos for Suite, Ocean View (L)

Suite, Ocean View (L)

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View all photos for Junior Suite, Ocean View (Adults Only |B2C)

Junior Suite, Ocean View (Adults Only |B2C)

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View all photos for Standard Double Room, Ocean View (Adults Only |B2C)

Standard Double Room, Ocean View (Adults Only |B2C)

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View all photos for Junior Suite, Ocean View (B2C-US)

Junior Suite, Ocean View (B2C-US)

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View all photos for Standard Double Room, Ocean View (B2C)

Standard Double Room, Ocean View (B2C)

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View all photos for Suite, Ocean View (B2C-US)

Suite, Ocean View (B2C-US)

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View all photos for Suite, Ocean View (U)

Suite, Ocean View (U)

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View all photos for Standard Double Room, Sea View (M)

Standard Double Room, Sea View (M)

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View all photos for Standard Room, Ocean View (L)

Standard Room, Ocean View (L)

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View all photos for Standard Double Room (M)

Standard Double Room (M)

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View all photos for Junior Suite, Ocean View (U)

Junior Suite, Ocean View (U)

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View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Double Room, 2 Bedrooms, Ocean View (U)

Highlights

View all photos for Suite, Ocean View (C)

Suite, Ocean View (C)

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View all photos for Junior Suite, Ocean View (Adults Only | L)

Junior Suite, Ocean View (Adults Only | L)

Highlights

View all photos for Junior Suite, Ocean View (C)

Junior Suite, Ocean View (C)

Highlights

View all photos for Standard Double Room, Ocean View (C)

Standard Double Room, Ocean View (C)

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View all photos for Junior Suite, Ocean View (Adults Only | U)

Junior Suite, Ocean View (Adults Only | U)

Highlights

View all photos for Standard Double Room, Ocean View (U)

Standard Double Room, Ocean View (U)

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View all photos for Suite, Ocean View (M)

Suite, Ocean View (M)

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View all photos for Double Room, Connecting Rooms, Ocean View (C)

Double Room, Connecting Rooms, Ocean View (C)

Highlights

View all photos for Junior Suite, Sea View (M)

Junior Suite, Sea View (M)

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View all photos for Double Room (E)

Double Room (E)

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View all photos for Junior Suite, Ocean View (L)

Junior Suite, Ocean View (L)

Highlights

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CAN)