Hotel Riu Cancun - Adults Only - All Inclusive (Cancun, MEX): Reviews & Deals

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Adults-only beachfront property with 4 outdoor pools

Where to?

Dates

April 2025

May 2025

4 outdoor pools, pool umbrellas, pool loungers

On the beach, white sand, sun-loungers, beach towels

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub
Bar
Breakfast included
Housekeeping

Explore the area

Cancun, QROO

Cancun Convention Center
‪7 min walk‬
Gaviota Azul Beach
‪8 min walk‬
Forum Beach
‪9 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪25 min drive‬

Room options

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (L)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

50 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Adults Only |B2C-US)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

Sleeps 3
1 King Bed

Standard Double Room, Ocean View (Adults Only |B2C-US)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Hairdryer

Sleeps 3
1 Double Bed

Suite, Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

50 sq m
Sleeps 2
1 King Bed

Suite, Ocean View (U)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

50 sq m
Sleeps 2
1 King Bed

Standard Double Room, Sea View (M)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Hairdryer

30 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms, Ocean View (L)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

Sleeps 6
2 Double Beds OR 1 King Bed

Standard Double Room (M)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Hairdryer

30 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Ocean View (U)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

2 bedrooms

Eco-friendly toiletries

30 sq m
Sleeps 6
1 King Bed

Suite, Ocean View (C)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

44 sq m
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (L)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

44 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

44 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (C)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

30 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (U)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

44 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (M)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

50 sq m
Sleeps 2
1 King Bed

Double Room, Connecting Rooms, Ocean View (C)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

2 bedrooms

Private bathroom

29 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite, Sea View (M)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

44 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

2 bedrooms

Private bathroom

Sleeps 6
1 King Bed and 2 Double Beds

Standard Room, Ocean View (L)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Hairdryer

29 sq m
Sleeps 3
1 Double Bed

Standard Double Room, Ocean View (B2C-CA)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

Sleeps 2
1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (U)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Hairdryer

29 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

Sleeps 6
1 King Bed

Standard Room, Ocean View (E)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Hairdryer

29 sq m
Sleeps 3
1 Double Bed

Double Room (E)

Highlights

Balcony

Air conditioning

Connecting rooms available

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Hairdryer

29 sq m
Sleeps 3
1 Double Bed

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Hotel Riu Cancun - Adults Only - All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Gaviota Azul Beach and Forum Beach. Highlights at this beachfront property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include beachside massages, facials and mani/pedis. The buffet restaurant, Miramar, is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a snack bar/deli. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free self parking. .This 3.5-property class Zona Hotelera property is 3.6 km (2.2 mi) from La Isla Shopping Mall and 0.6 km (0.4 mi) from Cancun Convention Center.

What's nearby

Caracol Beach - 4 min walk - 0.4 km
Cancun Convention Center - 7 min walk - 0.6 km
Gaviota Azul Beach - 8 min walk - 0.7 km
Forum Beach - 9 min walk - 0.8 km
Hotel Zone Beaches - 16 min drive - 6.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

‪Riu - ‬1 min walk
‪Starbucks - ‬1 min walk
‪Turquesa Restaurant - ‬2 min walk
‪Kawachi Specialty Restaurant - ‬1 min walk
‪Hotel Miramar - ‬2 min walk

About this property

Hotel Riu Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools

Hotel Riu Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Cancun - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A nightclub, spa services, and barbecue grills are also featured at the eco-certified Hotel Riu Cancun - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

1 building

569 guestrooms or units

14 levels

6 dining venues

5 bars or lounges

Built in 2003

Buffet breakfast (free)

Nightclub

Deli

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Storage area for luggage

Car service

Tour and ticket information

Wedding services available

Pool or billiards table

Corner/local shop

Garden

BBQ grill(s)

Gift shop

Beauty salon

Computer for guest use

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Bar by the pool

Swim-up bar

Hotel Riu Cancun - Adults Only - All Inclusive offers 569 accommodations with minibars and a safe. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Pool
Breakfast included
All-inclusive
Spa

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Limo/town car service
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7 AM to 10:30 AM
5 bars/lounges
6 restaurants
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Kawachi
Kulinarium
La Toscana
Miramar
Turquesa

Things to do

18-hole adjacent golf course
4 outdoor pools
Beach volleyball
Billiards/pool table
Full-service spa
Health club
Hot tub
Nightclub
Shopping
Snorkelling
Surfing/bodyboarding
TV in common areas
Windsurfing

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Computer station

Outdoors

Barbecue grill
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

Facials
Manicures/pedicures
Spa open daily
Spa treatment rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

32-inch flat-screen TV with satellite channels

Food and drink

Free bottled water
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Connecting rooms available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Cancun - Adults Only - All Inclusive

Children and extra beds

This property welcomes adults only.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu

All Inclusive Riu Cancun

Cancun All Inclusive Riu

Cancun Riu

Cancun Riu All Inclusive

Riu

Riu All Inclusive

Riu All Inclusive Cancun

Riu Cancun

Riu Cancun All Inclusive

Cancun Riu Hotel

Riu Cancun Hotel Cancun

Riu Cancun Mexico

Rui Cancun

Riu Cancun All Inclusive All-inclusive property

Riu All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hotel Riu Cancun - Adults Only - All Inclusive?

Hotel Riu Cancun - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, Hotel Riu Cancun - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, Hotel Riu Cancun - Adults Only - All Inclusive is a short 8-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, Renova Spa is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Hotel Riu Cancun - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Cancun - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Cancun - Adults Only - All Inclusive?

Hotel Riu Cancun - Adults Only - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Cancun - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and poolside dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Cancun - Adults Only - All Inclusive.

Is Hotel Riu Cancun - Adults Only - All Inclusive family-friendly?

No, Hotel Riu Cancun - Adults Only - All Inclusive is an adults-only property.

Does Hotel Riu Cancun - Adults Only - All Inclusive serve breakfast?

Yeah, free buffet breakfast is served daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Cancun - Adults Only - All Inclusive?

No, Hotel Riu Cancun - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Cancun - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Cancun - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Cancun - Adults Only - All Inclusive?

There is a golf course next to Hotel Riu Cancun - Adults Only - All Inclusive.

Hotel Riu Cancun - Adults Only - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

John

Travelled with partner

16 Jan 2025

Liked: Amenities

Great location, beautiful place, felt like the property has suffered a few years of unanswered neglect.

Stayed 6 nights in Jan 2025

2/10 Terrible

Heather

15 Jan 2025

Stayed 5 nights in Jan 2025

10/10 Excellent

Rodney

Travelled with family

15 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked and enjoyed the activities and entertainment that was provided throughout the day and in the evenings. I didn't think that the food in the restaurants was very good, the buffet was a little better, only because there was more options, but sometimes it wasn't very good either. Seemed like the food provided out by the pool during the afternoons was much better, and the breakfast buffet was usually pretty good.

Stayed 5 nights in Dec 2024

10/10 Excellent

Garegin, glendale

15 Jan 2025

Stayed 5 nights in Jan 2025

8/10 Good

Alek Mitzrael

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2025

6/10 Okay

Gloria

15 Jan 2025

Liked: Cleanliness, staff & service

Overall ok property

Stayed 4 nights in Jan 2025

10/10 Excellent

Diana C Guerrero

14 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had an awesome time! The parties were very organized and the staff are always welcoming and helpful!

Stayed 5 nights in Jan 2025

10/10 Excellent

Monique

Travelled with group

14 Jan 2025

Liked: Staff & service, property conditions & facilities

Only did buffet due to restaurants being packed every night

Stayed 3 nights in Jan 2025

10/10 Excellent

Arturo Gonzalez

Travelled with partner

14 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time staying at this RIU resort! Staff is super friendly they decorated my room for my birthday without being asked to! Night shows at the theater are entertaining. Elevators for the suite rooms need an upgrade 👀

Stayed 6 nights in Jan 2025

10/10 Excellent

Alice

14 Jan 2025

Stayed 7 nights in Jan 2025

10/10 Excellent

Stephanie

Travelled with partner

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect adult's only resort, great access to beach and city, great entertainment, and food selection

Stayed 6 nights in Dec 2024

2/10 Terrible

Jonathan

Travelled with partner

13 Jan 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Thinking it was a Riu with its reputation we were very disappointed with our whole stay. Rooms very outdated and with little to no maintenance. Food was way under average and even on the themed restaurants, where food is supposed to be a bit better than buffet, those were our biggest disappointment, flavorless, we didn’t get what they announced on the menu, just not worth it hat you’re paying for. Last couple days we decided to dine out and delicious despite having meals included. Also I stopped drinking cocktails from the second day as they were very inconsistent. Definitely our worst experience on an all inclusive and sad as we were celebrating our anniversary.

Stayed 5 nights in Jan 2025

2/10 Terrible

Megi

Travelled with partner

13 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

This was literally the worst hotel I have ever stayed at… It started from the room that was so outdated and the mattress that literally felt like I was sleeping on a boxspring. It was so bad that we had it make them switch our room because we had the view of a wall and two double beds instead of a king. Along with all the mirrors being cracked and having black dots all over them. Then moving onto the food… There was no room service and there was limited hours for each restaurant… so you were only allowed to have certain foods throughout certain times of the day and they serve the same exact thing every day. The only type of entertainment they had aside from their parties, was there show in the lobby. One day I was feeling sick and my boyfriend went downstairs to grab me breakfast and they made it a big deal and told him he had to go get permission by the manager from the busboy to be able to bring food up to me. Then this was my favorite part… I went to the Jacuzzi, and it was FREEZING. It was the first time in my life that I got into a Jacuzzi that was not hot. When we went to go complain, they said that’s just the way it is and told us to put in a complaint at the front desk. You were also not able to order any food by the pool area… They only brought over drinks. Then we called for pillows and blankets tha they never brought up. It was just such a disappointment! This is my first time in Cancun and I wish I would’ve stayed somewhere else because this ruined my experience.

Stayed 5 nights in Jan 2025

10/10 Excellent

Patricia

13 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

2/10 Terrible

Tyler

Travelled with family

13 Jan 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The staff were friendly and accommodating. Other than that I would never stay here again. It's a great place if you're going for spring break. If you travel often and are used to nice places this is not the place for you.

Stayed 3 nights in Jan 2025

10/10 Excellent

George

Travelled with group

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed the dynamic spread of food at the buffet, however having some culturally different options every now and then may add some additional flavor. Not a criticism, but an idea. Thanks.

Stayed 3 nights in Jan 2025

8/10 Good

Zenas

12 Jan 2025

Stayed 4 nights in Dec 2024

10/10 Excellent

Suzanne

12 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful ocean view, minus a few loud young people in the building, it was very peaceful. I could hear the ocean splashing onto the shore. Food was delicious, plenty of water in the room, and staff were very helpful and kind. I also attended a yoga and aqua aerobics class, the instructor was great! The night entertainment was enjoyable too. The Rui hotel staff had prepared games setup and invited hotel guests to join them on the stage, very funny!

Stayed 4 nights in Jan 2025

10/10 Excellent

Joseph

12 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was friendly and helpful. We throughly enjoyed our stay.

Stayed 5 nights in Jan 2025

10/10 Excellent

Marc Dante

11 Jan 2025

Stayed 3 nights in Jan 2025

6/10 Okay

Lilla

Travelled with partner

11 Jan 2025

Liked: Staff & service

Food: We arrived late, so all the restaurants and buffet were closed. We went to the snack bar/deli, and the food was absolutely awful. As a vegetarian, my only option was a vegetarian burrito, which didn’t even have rice and beans, just a mixture of random veggies that tasted terrible. The drinks are bottom shelf, if you could even call it that. I could barely drink anything all week because it tasted awful and made me feel very sick. Pepto bismol or tums will be your best friend with all the acid reflux the drinks cause. The buffet food was decent and there were a number of options for breakfast, lunch, and dinner. The restaurants were okay, nothing overwhelming good. La Toscana and kulinarium were the best, but the menu options are limited at all of them (like 5 entree options). Also, make sure you check the app to see what days and time each place is open. The service book in the room is not accurate. Get to the restaurants right when they open or a few minutes early, otherwise there will likely be a wait. Even when you order, it takes a while to get your entree. You cannot customize anything, so be wary if you’re a picky eater. Service: Excellent. Workers are very friendly and attentive. Cleanliness/Rooms: Lobby, common areas, and pools are clean. However, the smell in the lobby is odd. Smells like a mix of mildew and sweet cleaner, which gets a bit sickening over time. Rooms smell similar. The room cleanliness was okay, but definitely could have been better. There w

Stayed 7 nights in Jan 2025

10/10 Excellent

Darren

10 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jan 2025

10/10 Excellent

Raquel, kearny

10 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Maravilhoso

Stayed 4 nights in Dec 2024

10/10 Excellent

Ahmad

9 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect, hotel service and staff are great, everywhere is clean. Foods are great. No complain at all!

Stayed 4 nights in Dec 2024

8/10 Good

Elizabeth

9 Jan 2025

Stayed 5 nights in Jan 2025

Hotel Riu Cancun - Adults Only - All Inclusive

Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

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View all photos for Suite, Ocean View (L)

Suite, Ocean View (L)

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View all photos for Junior Suite, Ocean View (Adults Only |B2C-US)

Junior Suite, Ocean View (Adults Only |B2C-US)

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View all photos for Standard Double Room, Ocean View (Adults Only |B2C-US)

Standard Double Room, Ocean View (Adults Only |B2C-US)

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View all photos for Suite, Ocean View (B2C-US)

Suite, Ocean View (B2C-US)

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View all photos for Suite, Ocean View (U)

Suite, Ocean View (U)

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View all photos for Standard Double Room, Sea View (M)

Standard Double Room, Sea View (M)

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View all photos for Standard Double Room, Connecting Rooms, Ocean View (L)

Standard Double Room, Connecting Rooms, Ocean View (L)

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View all photos for Standard Double Room (M)

Standard Double Room (M)

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View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Double Room, 2 Bedrooms, Ocean View (U)

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View all photos for Suite, Ocean View (C)

Suite, Ocean View (C)

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View all photos for Junior Suite, Ocean View (L)

Junior Suite, Ocean View (L)

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View all photos for Junior Suite, Ocean View (C)

Junior Suite, Ocean View (C)

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View all photos for Standard Double Room, Ocean View (C)

Standard Double Room, Ocean View (C)

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View all photos for Junior Suite, Ocean View (U)

Junior Suite, Ocean View (U)

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View all photos for Suite, Ocean View (M)

Suite, Ocean View (M)

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View all photos for Double Room, Connecting Rooms, Ocean View (C)

Double Room, Connecting Rooms, Ocean View (C)

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View all photos for Junior Suite, Sea View (M)

Junior Suite, Sea View (M)

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View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Double Room, Connecting Rooms, Ocean View (B2C-CA)

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View all photos for Standard Room, Ocean View (L)

Standard Room, Ocean View (L)

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View all photos for Standard Double Room, Ocean View (B2C-CA)

Standard Double Room, Ocean View (B2C-CA)

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View all photos for Junior Suite, Ocean View (B2C-CA)

Junior Suite, Ocean View (B2C-CA)

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View all photos for Suite, Ocean View (B2C-CA)

Suite, Ocean View (B2C-CA)

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View all photos for Standard Double Room, Ocean View (U)

Standard Double Room, Ocean View (U)

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View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

Double Room, 2 Bedrooms, Ocean View (B2C-US)

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View all photos for Standard Room, Ocean View (E)

Standard Room, Ocean View (E)