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Wyndham Alltra Cancun All Inclusive Resort

4.0 star property
Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall

Photo gallery for Wyndham Alltra Cancun All Inclusive Resort

Premium bedding, free minibar, in-room safe, blackout curtains
Aerial view
Terrace/patio
Aerial view
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
The current price is NZ$684
includes taxes & fees
23 Feb - 24 Feb

Explore the area

Map
Boulevard Kukulkan, Km. 11.5, Cancun, QROO, 77500
  • Chac Mool Beach
    ‪15 min walk‬
  • La Isla Shopping Mall
    ‪18 min walk‬
  • Cancun Interactive Aquarium
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds, Lagoon View

View from room

Premium Room, 2 Double Beds, Lagoon View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Lagoon View

Premium bedding, free minibar, in-room safe, blackout curtains

Premium Room, 1 King Bed, Lagoon View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Master)

Premium bedding, free minibar, in-room safe, blackout curtains

Suite, 1 Bedroom (Master)

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
  • 60 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Master)

Premium bedding, free minibar, in-room safe, blackout curtains

Suite, 1 Bedroom, Ocean View (Master)

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Master)

Premium bedding, free minibar, in-room safe, blackout curtains

Suite, 1 Bedroom, Oceanfront (Master)

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room, 2 Double Beds, Beachfront (Walk Out)

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 2 Double Beds, Beachfront (Walk Out)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed, Beachfront (Walk Out)

View from room

Junior Room, 1 King Bed, Beachfront (Walk Out)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 39.7 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Premium Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Premium Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Presidential Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
  • 127 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, free minibar, in-room safe, blackout curtains

Standard Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room, Multiple Beds (Family)

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, Multiple Beds (Family)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 36 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Trundle Bed

View all photos for Junior Room, 2 Double Beds, Ocean View

View from room

Junior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed, Oceanfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room, 2 Double Beds, Oceanfront

View from room

Junior Room, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

View from room

Standard Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room, 2 Double Beds

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed, Beachfront (Infinity Swim Up)

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 1 King Bed, Beachfront (Infinity Swim Up)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Blackout curtains
Sofa bed
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room, 1 King Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Premium bedding
Ceiling fan
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Fiesta Americana Condesa Cancun All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, (3607)
The price is NZ$1,012
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Fiesta Americana Condesa Cancun All Inclusive

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Wyndham Alltra Cancun All Inclusive Resort. Within a 20-minute stroll, you'll find popular places like La Isla Shopping Mall and Chac Mool Beach. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hydrotherapy and reflexology along with access to the sauna and hot tub. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free water park and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. There's also free valet parking, along with the convenience of car rentals on site. .Attractions within a 30-minute walk of this Zona Hotelera property include Forum Beach and Cancun Convention Center.

What's nearby

  • Chac Mool Beach - 15 min walk
  • La Isla Shopping Mall - 18 min walk
  • Forum Beach - 2 min drive
  • Cancun Convention Center - 2 min drive
  • Gaviota Azul Beach - 3 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Snack Grand Park - ‬6 min walk
  • ‪El Mirador - ‬7 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk
  • ‪Café Solé - ‬6 min walk

About this property

Wyndham Alltra Cancun All Inclusive Resort

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
Wyndham Alltra Cancun All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Wyndham Alltra Cancun All Inclusive Resort, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 7 dining venues
  • 6 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq. m of conference space
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Wyndham Alltra Cancun All Inclusive Resort offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies or patios. Beds feature premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Due to renovations, the children's waterslide will be closed until February 15, 2025.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Frequently asked questions

What is the cancellation policy at Wyndham Alltra Cancun All Inclusive Resort?

Wyndham Alltra Cancun All Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Alltra Cancun All Inclusive Resort?

As of 21 Feb 2025, prices found for a 1-night stay for 2 adults at Wyndham Alltra Cancun All Inclusive Resort on 23 Feb 2025 start from NZ$684.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Wyndham Alltra Cancun All Inclusive Resort?

Yep, Wyndham Alltra Cancun All Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Wyndham Alltra Cancun All Inclusive Resort?

Yep, Wyndham Alltra Cancun All Inclusive Resort is a short 15-minute walk from Chac Mool Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Wyndham Alltra Cancun All Inclusive Resort?

Yep, there is an onsite spa at Wyndham Alltra Cancun All Inclusive Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does Wyndham Alltra Cancun All Inclusive Resort have a pool?

Yep, and guests love it! Wyndham Alltra Cancun All Inclusive Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Wyndham Alltra Cancun All Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Wyndham Alltra Cancun All Inclusive Resort?

Wyndham Alltra Cancun All Inclusive Resort features 2 outdoor pools, a full-service spa and 7 restaurants. All guestrooms come with premium bedding, free minibar items and room service.

What makes Wyndham Alltra Cancun All Inclusive Resort a romantic place to stay?

A hot tub and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Wyndham Alltra Cancun All Inclusive Resort.

Is Wyndham Alltra Cancun All Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and childcare services in the guestrooms, it's no surprise that Wyndham Alltra Cancun All Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Wyndham Alltra Cancun All Inclusive Resort?

No, Wyndham Alltra Cancun All Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Wyndham Alltra Cancun All Inclusive Resort?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Wyndham Alltra Cancun All Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Wyndham Alltra Cancun All Inclusive Resort?

No, pets are not allowed.

Wyndham Alltra Cancun All Inclusive Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3581 out of 5807 reviews
Rating 8 - Good. 1339 out of 5807 reviews
Rating 6 - Okay. 500 out of 5807 reviews
Rating 4 - Poor. 184 out of 5807 reviews
Rating 2 - Terrible. 203 out of 5807 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Estela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was plenty of food options and the facility was pretty clean. The Spa was wonderful. The room was a bit outdated and a lot of stairs.
Stayed 6 nights in Nov 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. Everyone was so polite and nice. The food was amazing. The entertainment in/ outdoors were amazing. Jose at the aqua bar was amazing. Alexia in entertainment was Amazing. I’ll definitely b bck
Stayed 4 nights in Nov 2024

10/10 Excellent

ENOCK

Stayed 2 nights in Oct 2024

10/10 Excellent

Behrooz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more adult entartainments but overall good
Stayed 5 nights in Nov 2024

8/10 Good

Jose

Stayed 2 nights in Oct 2024

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the kids. The beach was great. Nice sand and water. Pools were good. Food was good. Staff were great.

10/10 Excellent

Meng Chu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs, beautiful beach, walk distance to La Isla shopping village.
Stayed 3 nights in Nov 2024

10/10 Excellent

DORIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

ERLINDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean great Services
Stayed 8 nights in Nov 2024

10/10 Excellent

Vilma, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be fair, we don’t have a comparison point. It was our first all inclusive resort and we loved it. Easy travel with kids. Staff was friendly. Beach is beautiful. We loved the pool. Bummed out the slide was in renovation but it was still great
Stayed 4 nights in Nov 2024

10/10 Excellent

Lizandro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone very nice and friendly!
Stayed 3 nights in Nov 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at an all inclusive in Mexico and it was amazing! The food and beach was amazing! Our bartenders were absolutely lovely. The only thing we would have liked was there to be more then 1 pool for adults as it was always very busy
Stayed 7 nights in Nov 2024

10/10 Excellent

BRANDON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto todo del resort la comida las instalaciones el personal la limpieza muy contentos con este sitio muy recomendable.
Stayed 5 nights in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Nov 2024

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was super friendly and accommodating. There was always food and drinks available. One thing was booking and purchasing a catamaran trip to Isla Mujeres with the company in the lobby was very misleading. It would be better to go to the island on the ferry and be able to enjoy the island on your own. The company made it seem like you would be able to tour the island but they kept you contained in their own little beach area and you were not allowed to leave. But that is a separate review from the resort. There was not a lot of entertainment at the resort and it is not in walking distance of stores but you can ride the pubic bus for 1$ a person.
Stayed 4 nights in Nov 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay longer and return without a second thought.
Stayed 6 nights in Nov 2024

10/10 Excellent

JUVENAL USERO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is great
Stayed 2 nights in Nov 2024

6/10 Okay

Marcia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
The hotel is definitely old. The food was mediocre. The Mexican restaurant sucked for it to be in Mexico, but I enjoyed the Asian cuisine. My spouse did not like any of the food. Breakfast anywhere was horrible and had no taste. Everything practically closes at 11 especially the bar and restaurants. After that, it’s only the cafe which was ok. The staff were pretty nice depending on who you spoke with. Overall would not recommend this hotel in Cancun especially with picky children not many food options and needs a lot of upgrades. Concierge accommodated me when I was highly upset that I paid for a master suite and did not get that; “they don’t go based off the pictures” per the supervisor which is unheard of. However, we made the best of the few days we were there…
Stayed 3 nights in Nov 2024

10/10 Excellent

Kalyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, awesome service. Will recommend to family and friends !
Stayed 3 nights in Nov 2024

10/10 Excellent

Kaseem, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best thing in my life. Thank you for your service.
Stayed 3 nights in Nov 2024

10/10 Excellent

Neyfra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's my first time in Cancun and this property is excellent. Of course, I don't have any point of reference but this property ticked all the boxes. They have entertainment scheduled all throughout the day. The staff are all nice and helpful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

John L, Johnstown

Stayed 7 nights in Oct 2024

10/10 Excellent

Francisco, Shelbyville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome!
Stayed 10 nights in Nov 2024