4/10 Poor
martin
14 Feb 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing. Not as advertised
This was definitely not 5 star as advertised or even 4 or 3 star! Please be warned. It is a cheap city centre hotel . Clean but unbelievably cramped room.
No one at reception when we arrived. The manager came out saying he was on a phone call and just gave us the key.
A dog was asleep in the corridor .
Photos of the room below show toilet and shower inside the bedroom with no privacy screen .
They advertise a spa which is literally a bed behind a sliding door behind reception . We asked if there was a bigger room but told by the assistant that none available .She smiled when we told her it was cramped ; hardly any light and a toilet and shower in full view of the bed! We also noticed signs all over saying Maintenance work being undertaken and a strong smell of paint or chemical of some sort in the air.
We were so disappointed we actually chose to leave and forfeit the expense. Unless you want a cheap budget hotel , do not book this place .
We trusted the star system given by hotels.com and this just was not correct. Very disappointing. How can this rate as 9.4?
martin
Stayed 2 nights in Feb 2024