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Celtic Manor Resort

5.0 star property
Luxury hotel with 8 restaurants and 2 indoor pools
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Celtic Manor Resort

2 indoor pools, pool loungers, lifeguards on site
Exterior
Shopping centre
Check-in/check-out kiosk
Interior entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
The current price is NZ$210
includes taxes & fees
12 Feb - 13 Feb

Explore the area

Map
Chepstow Road, Coldra Wood, Newport, Wales, NP18 2YB
  • Celtic Manor Resort Golf Club
    ‪9 min walk‬
  • Coldra Woods
    ‪9 min walk‬
  • International Convention Centre Wales
    ‪15 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪54 min drive‬

Room options

View all photos for Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 33 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite

Premium bedding, minibar, in-room safe, desk

Signature Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Resort view
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Room, 1 King Bed, Balcony

Signature Room, 1 King Bed, Balcony

Signature Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 67 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 34 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 34 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • Resort view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Manor House At Celtic Manor

Pool
Hot tub
Spa
Kids pool
3.8 out of 5, Good, (383)
The price is NZ$466
for 1 room
includes taxes & fees
15 Feb - 16 Feb
The Manor House At Celtic Manor

About the area

Newport

A luxury stay in Newport awaits you at Celtic Manor Resort. Within just a 10-minute stroll, you'll find Celtic Manor Resort Golf Club and Coldra Woods. Highlights at this family-friendly hotel include 8 restaurants, 2 indoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages, hydrotherapy and mani/pedis along with access to the hot tub and steam room. The restaurant, Rafters, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 2 hot tubs, golf course and gym plus access to mini golf. 31 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of a free area shuttle. .Within a 30-minute drive of this 5-property class Newport hotel, attractions include Wye Valley and Brecon Beacons National Park.

What's nearby

  • Celtic Manor Resort Golf Club - 9 min walk
  • Coldra Woods - 9 min walk
  • International Convention Centre Wales - 15 min walk
  • University of Wales-Newport - 7 min drive
  • Llanfrechfa Grange Hospital - 11 min drive

Getting around

  • Risca & Pontymister Station - 14 min drive
  • Cardiff International Airport (CWL) - 54 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Toby Carvery - ‬2 min drive
  • ‪St Julian Inn - ‬3 min drive
  • ‪Man of Gwent - ‬2 min drive
  • ‪The Hanbury Arms - ‬4 min drive

About this property

Celtic Manor Resort

Luxury hotel with 8 restaurants and 2 indoor pools
As a guest of Celtic Manor Resort, you'll find a full-service spa, a golf course, 2 indoor swimming pools, and 2 hot tubs. There are 8 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 31 meeting rooms are available. A children's pool, a health club, and a sauna are also featured at the luxury Celtic Manor Resort. Parking is available for a fee.

This 5-star Newport hotel is smoke free.

  • 334 guestrooms or units
  • 6 levels
  • 8 dining venues
  • 3 coffee shops
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Celtic Manor Resort offers 334 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 16 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Parking on site (GBP 20 per day)
  • Valet parking on site (GBP 35 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: GBP 22.95 per person
  • 3 coffee shops/cafes
  • 8 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Pad
  • Rafters
  • Steak on Six
  • The Grill
  • The Olive Tree

Things to do

  • 18-hole golf course
  • 2 indoor pools
  • 2 spa tubs
  • Archery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Hiking/biking trails
  • Library
  • Mini golf
  • Mountain biking
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Ropes course
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas
  • Ziplining

Family friendly

  • 2 indoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 31 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • On a lake
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 22.95 per person
  • Self-parking fee: GBP 20.00 per day
  • Valet parking fee: GBP 35.00 per stay
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and Barclaycard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Celtic Manor
Celtic Manor Newport
Celtic Manor Resort
Celtic Manor Resort Newport
Celtic Resort Manor
Celtic Hotel Manor
Celtic Manor Hotel Newport
Celtic Manor Resort Newport, Wales
Celtic Manor Resort Hotel
Celtic Manor Resort Newport
Celtic Manor Resort Hotel Newport

Frequently asked questions

What is the cancellation policy at Celtic Manor Resort?

Celtic Manor Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Celtic Manor Resort?

As of 1 Feb 2025, prices found for a 1-night stay for 2 adults at Celtic Manor Resort on 12 Feb 2025 start from NZ$210.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Celtic Manor Resort?

Yep, Celtic Manor Resort has a self car park for GBP 20.00 per day.

Are there any beaches close to Celtic Manor Resort?

The closest beach to Celtic Manor Resort is Sugar Loaf Beach (16.7 km).

Is there a spa on site at Celtic Manor Resort?

Yep, there is an onsite spa at Celtic Manor Resort. It has 2 hot tubs and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Celtic Manor Resort have a pool?

Celtic Manor Resort has 2 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Celtic Manor Resort?

Celtic Manor Resort features 2 indoor pools, 2 hot tubs and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Celtic Manor Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Celtic Manor Resort.

Is Celtic Manor Resort family-friendly?

You bet! With amenities such as a children's pool, a playground and on-site mini golf, it's no surprise that Celtic Manor Resort is a hit with families.

Does Celtic Manor Resort serve breakfast?

Yeah, visitors can't get enough of the buffet breakfast here! Served daily between 7:00 AM and 10:30 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Celtic Manor Resort?

No, Celtic Manor Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Celtic Manor Resort?

Yep, they've got a lounge bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Celtic Manor Resort?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Celtic Manor Resort?

No, pets are not allowed.

Is there a golf course on site at Celtic Manor Resort?

Yep, Celtic Manor Resort has an 18-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Celtic Manor Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 651 out of 1228 reviews" "
Rating 8 - Good. 272 out of 1228 reviews" "
Rating 6 - Okay. 132 out of 1228 reviews" "
Rating 4 - Poor. 96 out of 1228 reviews" "
Rating 2 - Terrible. 77 out of 1228 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
My trip from the very start was poor, on arrival after a 4 hour drive I was looking forward to a bath, once into my room it was evident that the bath hadn’t been cleaned from the previous occupants, there was a line of facial / leg hair all around the water line. On my second night after purchasing a bottle of sparkling water the waitress pored at least a 3rd of the bottle on me / the table and didn’t replace it, this wasn’t cheap at the price but no refund was offered. The early hours of the second night I was woken by someone trying the door, they were clearly drunk and got the wrong door. On going down for breakfast before check out (10th floor) we found only one lift worked, it took 10 minutes to get to the lobby! We then had to walk up / down the 15 flights of stairs as it was so busy to collect our belongings and leave. Overall a shocking experience from S Wales premier hotel!
Stayed 2 nights in Nov 2024

10/10 Excellent

martina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing stay. From the start when we entered the hotel until the end. Amazing comfortable room, perfect food and loads to do for families. Pool is a must visit if you are holidaying there. Great inspirations for Halloween decoration - which our daughter found very inspiring and interesting. We hope to come back again hopefully for longer then 2 days.Special thank you to great team and amazing service from concierge and restaurant. Great welcome and help from Mrs Jarmila Kubicova. She gave us loads of tips to visit around the Newport. Thank you again.
Stayed 2 nights in Nov 2024

6/10 Okay

Victoria

Travelled with family
Stayed 1 night in Aug 2024

10/10 Excellent

Sharon

Liked: Property conditions & facilities, room comfort
Lovely stay at Celtic manor
Hotel was good room was very hot. Which wasn’t great . The staff was friendly even though I had tomato sauce splash over the back of my clothes and trainers. They was apologetic. But accidents happen. It was great having a singer in one bar and a dj in another.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay at the hotel was absolutely amazing. I was really disappointed with the food at the Pad. I had called over a week before to make a booking and told them my dietary requirements. I was told that someone will get in touch if they need to. When I went down for my food they said there were no details on record.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Not for the girls….
Not very suitable for a girls away spa break due to limit of 45 minutes in pool area using facilities!!!!! We expected a full day of relaxation and pampering. Also the 2ndpool offered has no loungers or space for relaxation- it felt like a functional pool for the golfers and gym heads to cool off not a relaxation space at all. The sauna also want working. The activities offered were extremely limitedso we couldn’t do any of those either… it also wasn’t relaxing having to schedule everything with bookings- every meal had to be booked in advance … definitely not a pamper spot at all.
Stayed 1 night in Oct 2024

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Alan

Stayed 1 night in Oct 2024

10/10 Excellent

Bernice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The whole experience. ALL members of staff I spoke to were friendly and helpful.
Stayed 1 night in Oct 2024

8/10 Good

Dale

Stayed 4 nights in Oct 2024

8/10 Good

Derren

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Comfy stop but the room service was poor
Love the comfort of the Celtic manor. Rooms are great WiFi is strong for work. However I ordered room service and the food was freezing. Have eaten in the room before and was lovely. This time I ended up eating it stone cold as I don’t like to complain to have to wait again for food as I was hungry. Will stop again but will probably go out for food next time
Stayed 1 night in Oct 2024

10/10 Excellent

Olumide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Oct 2024

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Amazing entrance but ends there
I booked this as a weekend stay for my Wifes birthday. When we arrived it was very impressive and the room was nice too. However, the first night wasn't the best as the bed was quite uncomfortable and the pillows compressed into someting similar to laying your head on a paving slab. Breakfast the next morning was absolute carnage. It was like being in a motorway services on a friday afternoon. Not sure how they could remedy that though, maybe a bigger restaurant or use some of the other restaurants in site. Second night we ordered room service. The meal arrived slightly cold and with only one set of cutlery. I called down to request more cutlery but it never arrived. I ended up eating a cold steak and chips with my fingers and a sticky toffee pudding with a teaspoon from the drinks making tray. Then another poor nights sleep. I mentioned the room service issue to the reception on checkout and they apologised and refunded the 2 main courses, but the whole meal was pretty much spoilt. I can deal with the meal not being hot or the staff forgetting the cutlery, but not bringing any up after calling down was out of order. It's an expensive hotel and should be better than this. Also, parking shouldbe free at these prices. After this experience i probably would look for somwhere else next time.
Stayed 2 nights in Oct 2024

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water or any drinks in the fridge in the room and no shower cap.
Stayed 1 night in Oct 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Jacob

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, property conditions & facilities
Nicest hotel I have stayed in for a while! The Asian is amazing
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Great comfortable overnight stay. Food a little bit pricey but there’s always a KFC down the road if you wish.
Stayed 1 night in Oct 2024

10/10 Excellent

Rajasekar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Ross

Was very disappointed
Stayed 1 night in Oct 2024

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a fab hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ceri

Travelled with partner
Awesome night away for our anniversary
Stayed 1 night in Oct 2024

4/10 Poor

Timothy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not good
Large, supposedly 5 star, hotel that I’ve stayed at a few times. Unfortunately this time the service was atrocious. Had to wait 2 hours fir food ordered in the bar. Later in the evening I asked for a glass of wine and was told it would take around 30 minutes. Something really needs to be done. More staff perhaps? Not worth the money.
Stayed 1 night in Oct 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most enjoyable stay
We booked into the signature rooms on the 6th floor and found the rooms to be very spacious and comfortable. The complementary wine and Welshcakes was a nice touch as was the complementary glass of Prosecco and cakes at the signature lounge (between 4pm - 6pm). We had a light lunch in Merlin’s Bar and was enough to tie us over until dinner (the price was good too). We booked into Steak on Six for dinner (set price of £75 for 3 courses and bread) and the food was excellent. The portions weren’t huge but they were very flavoursome and our steak was cooked to perfection. As it was a Saturday night we ended it off back in Merlin’s bar to listen to the artist and enjoy a few more drinks. Because we were staying in the 6th floor, this entitled us to eat breakfast on this floor rather than trek downstairs to the Olive restaurant which was much quieter and easier. The breakfast was amazing. Throughout our stay every member of staff was courteous and helpful. Overall, we had a very enjoyable time and look forward to going back in December.
Complimentary Prosecco in the signature lounge
Espresso Martini was excellent
Steak on Six
Very flavoursome starters
Stayed 1 night in Oct 2024