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Sheraton Carlsbad Resort & Spa

4.0 star property
Family-friendly hotel with full-service spa and 24-hour fitness centre

Photo gallery for Sheraton Carlsbad Resort & Spa

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Meeting facility
Beach nearby, free beach shuttle, beach umbrellas, beach towels
Beach nearby, free beach shuttle, beach umbrellas, beach towels
Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Spa
  • Breakfast available
The current price is NZ$377
includes taxes & fees
8 May - 9 May

Explore the area

Map
5420 Grand Pacific Drive, Carlsbad, CA, 92008
  • LEGOLAND® California
    ‪13 min walk‬
  • Flower Fields of Carlsbad
    ‪3 min drive‬
  • Carlsbad Premium Outlets
    ‪4 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪43 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Balcony
Air conditioning
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Designer toiletries
Shower/bath combination
  • 41.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Balcony
Air conditioning
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Designer toiletries
Shower/bath combination
  • 41.0 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Studio Suite, 1 Double Bed, Non Smoking

Premium Studio Suite, 1 Double Bed, Non Smoking

Premium Studio Suite, 1 Double Bed, Non Smoking

Highlights

Balcony
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
2 bedrooms
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Suite, Multiple Beds, Non Smoking

47-inch LCD TV with cable channels, TV, Netflix

Deluxe Suite, Multiple Beds, Non Smoking

Highlights

Balcony
Air conditioning
HDTV
Hypo-allergenic bedding
Blackout curtains
2 bedrooms
Premium bedding
Designer toiletries
  • 56 sq m
  • Sleeps 4
  • 1 King Bed, 1 Single Bed and 1 Large Single Bed

View all photos for Studio Suite, 1 King Bed

47-inch LCD TV with cable channels, TV, Netflix

Studio Suite, 1 King Bed

Highlights

Balcony
Air conditioning
HDTV
Hypo-allergenic bedding
Blackout curtains
2 bedrooms
Premium bedding
Designer toiletries
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Designer toiletries
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Designer toiletries
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Designer toiletries
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Designer toiletries
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

47-inch LCD TV with cable channels, TV, Netflix

Studio Suite, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Balcony
Air conditioning
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Designer toiletries
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Balcony
Air conditioning
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Designer toiletries
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Balcony
Air conditioning
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Designer toiletries
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

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About the area

Carlsbad

A family-friendly stay in Carlsbad awaits you at Sheraton Carlsbad Resort & Spa. Within just a 15-minute stroll, you'll find LEGOLAND® California and The Crossings at Carlsbad. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The family restaurant, 7MILE Kitchen, is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the free kids' club, 24-hour gym, steam room and kids' swimming pool. 8010 square feet (744 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include a coffee shop/cafe, a snack bar/deli and free use of bicycles. Each morning full breakfast is served between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 4-property class Carlsbad hotel include Flower Fields of Carlsbad and Carlsbad State Beach.

What's nearby

  • LEGOLAND® California - 13 min walk - 1.2 km
  • SEA LIFE Carlsbad Aquarium - 14 min walk - 1.2 km
  • Flower Fields of Carlsbad - 3 min drive - 2.2 km
  • Carlsbad Premium Outlets - 4 min drive - 2.7 km
  • Carlsbad State Beach - 7 min drive - 5.7 km

Getting around

  • Carlsbad Poinsettia Station - 6 min drive
  • San Diego, CA (SAN-San Diego Intl.) - 43 min drive

Restaurants

  • ‪Miniland USA - ‬11 min walk
  • ‪Windmill Food Hall - ‬3 min drive
  • ‪The Dragon - ‬6 min walk
  • ‪Ruby's Diner - ‬4 min drive
  • ‪BJ's Restaurant & Brewhouse - ‬4 min drive

About this property

Sheraton Carlsbad Resort & Spa

Family-friendly hotel with full-service spa and 24-hour fitness centre
Sheraton Carlsbad Resort & Spa offers its guests a full-service spa, a waterslide, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 8010 square feet (744 square metres) and includes a conference centre. A children's pool, a 24-hour fitness centre, and a steam room are also featured at the family-friendly Sheraton Carlsbad Resort & Spa. You'll have access to the outdoor pool at a partner property. Parking is available for a fee.

This 4-star Carlsbad hotel is smoke free.

  • 251 guestrooms or units
  • 3 levels
  • Conference rooms
  • 8010 sq ft of conference space
  • 744 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Sheraton Carlsbad Resort & Spa offers 251 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 47-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and complimentary newspapers. Microwaves, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Area shuttle up to 5 mi
  • Free beach shuttle
  • Limo/town car service
  • Parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 15 to 20 for adults and USD 10 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 20|TWENTY
  • 7MILE Kitchen

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pro golf shop
  • Steam room
  • Table tennis
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (8,010 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Microwave on request

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 80 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Partner property access
  • Partner property pool access
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15.00 to 20.00 for adults and USD 10.00 to 20.00 for children
  • Self-parking fee: USD 38 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlsbad Sheraton
Carlsbad Sheraton Resort
Sheraton Carlsbad
Sheraton Carlsbad Resort
Sheraton Resort Carlsbad
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton
Sheraton Carlsbad Resort Spa
Sheraton Carlsbad & Carlsbad
Sheraton Carlsbad Resort & Spa Hotel
Sheraton Carlsbad Resort & Spa Carlsbad
Sheraton Carlsbad Resort & Spa Hotel Carlsbad

Frequently asked questions

What is the cancellation policy at Sheraton Carlsbad Resort & Spa?

Sheraton Carlsbad Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Carlsbad Resort & Spa?

As of 19 Apr 2025, prices found for a 1-night stay for 2 adults at Sheraton Carlsbad Resort & Spa on 8 May 2025 start from NZ$317.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Carlsbad Resort & Spa?

Yep, Sheraton Carlsbad Resort & Spa has a self car park with in/out privileges for USD 38 per night.

Are there any beaches close to Sheraton Carlsbad Resort & Spa?

The closest beach to Sheraton Carlsbad Resort & Spa is Carlsbad State Beach (4.6 km).

Is there a spa on site at Sheraton Carlsbad Resort & Spa?

Yep, there is an onsite spa at Sheraton Carlsbad Resort & Spa. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Sheraton Carlsbad Resort & Spa have a pool?

Sheraton Carlsbad Resort & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 10:00 PM.

Does Sheraton Carlsbad Resort & Spa have a waterslide?

Yep, this property has a waterslide!

What makes Sheraton Carlsbad Resort & Spa a romantic place to stay?

Al fresco dining and couples dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Sheraton Carlsbad Resort & Spa.

Is Sheraton Carlsbad Resort & Spa family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Sheraton Carlsbad Resort & Spa is a hit with families.

Does Sheraton Carlsbad Resort & Spa serve breakfast?

Yep, full breakfast is served daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Sheraton Carlsbad Resort & Spa?

No, Sheraton Carlsbad Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Carlsbad Resort & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Sheraton Carlsbad Resort & Spa?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Sheraton Carlsbad Resort & Spa?

Dogs are welcome at Sheraton Carlsbad Resort & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 36 kg per pet.

Is there a golf course on site at Sheraton Carlsbad Resort & Spa?

There is a golf course next to Sheraton Carlsbad Resort & Spa.

Sheraton Carlsbad Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 538 out of 1002 reviews
Rating 8 - Good. 219 out of 1002 reviews
Rating 6 - Okay. 115 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 49 out of 1002 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just Perfect.
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible condition, terrible service. Half of what you see here will be closed for maintenance or closed for the season or some excuse for amenities being out of service. The pool is so cold that no one uses it. The playroom has issues with mold or smells or something so they lock it up. Requests to heat the pool or make people more comfortable were ignored. Definitely not worth the money.
Stayed 4 nights in Jan 2025

8/10 Good

Shelley

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Pluses and minuses

There were 2 outstanding people working at The Sheraton. Taryn at the front desk is excellent and Donald who helped us when we arrived. Our safe was not working and the desk chair was disgusting - peeling and gross. The pillows were hard as rocks as well. Fortunately Donald brought as a new safe and changed out the chair. Taryn ordered feather pillows for us. The room had a peculiar smell so we aired it out. There was a patio but it was too cold to use it
Stayed 3 nights in Jan 2025

10/10 Excellent

Samuel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall everything great- kitchen a little meh. Ordered two salmon kiddos entrees with rice. Both came with mash pots no rice. One salmon had so much salt on top it was not edible. I cut off the top half of salmon. Tried calling house keeping but first phone didn’t work. Second phone worked and kitchen happily sent some rice. Charcuterie board was delicious.
Stayed 1 night in Dec 2024

10/10 Excellent

Pierre

Stayed 1 night in Dec 2024

4/10 Poor

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We charged six times for our stay. Once by Expedia and five more time by the Sheraton. Multiple charges ranging from 100 to 1000 all different amounts of charges and reversals. It was an absolute mess and left me with zero confidence in their management system. I’ve had to make multiple calls and struggle to get anyone on the phone from the resort.
Stayed 3 nights in Dec 2024

8/10 Good

Lissa

Travelled with partner
The pool was not heated and the spa was luke warm. We ordered glasses and a wine bottle opener and it took 1.5 hrs to receive it. Also the walls and ceiling are not very well insulated. We woken up at 6:30 am to stomping running and children screaming
Stayed 2 nights in Nov 2024

4/10 Poor

eve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty bad.

Hotel was very basic with horrific decor and under refurbishment. We would never stay here again.
Stayed 4 nights in Sep 2024

6/10 Okay

Peter, Snoqualmie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room was nice and big and the beds were wonderfully comfortable. We weren't there for Legoland, but literally nothing else is within walking distance. If you do have a car, most things are ~10 minutes away, so with that in mind, the location isn't bad. However, it's clear at least parts of the property are in need of updating and maintenance, and that last touch of service that becomes a 4 star property just isn't there. 3.5 stars, not 4.
Stayed 4 nights in Oct 2024

8/10 Good

Ian

Stayed 1 night in Jul 2024

8/10 Good

Camryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Steven Charles, Sedro Woolley

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Katalina

Travelled with family, Travelled with family and small children
Liked: Amenities
Beautiful location
Stayed 1 night in Sep 2024

8/10 Good

shahriar

Stayed 1 night in Sep 2024

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. We were impressed with everything and wish we were able to stay another night.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice resort but bad food.

Overall the stay was very nice. The hotel and grounds were well taken care of and very clean. The staff were all helpful and extremely friendly. We enjoyed the pool and used bicycles. The food in the 7 mile restaurant was terrible however. The Mac and cheese burger was cold and the macaroni was not completely cooked. The loaded fries tasted like everything was made with all canned and processed ingredients. Neither was edible. We did order pancakes through room service in the morning and they were very good.
Stayed 1 night in Oct 2024

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Tisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk Johnny made our weekend special!
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cassandra at the pole was awesome. She handled the whole pole area herself. The lobby staff was awesome. The waiter at the 7mile was awesome. Room was clean. Bed was super comfortable. The noise…people above us must have had kids playing tag until 10pm and then again at 6:30am. A smoke alarm in an adjacent room started going off at 4:30 in the morning for a good half hour. Not the hotel’s fault, but I am tired today. Overall. This place is great, even for a staycation. Wouldn’t trade the day/night for another place.
Stayed 1 night in Sep 2024

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and the staff was helpful and friendly.
Stayed 3 nights in Sep 2024

2/10 Terrible

Roberta

Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Laura

Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience for my family on our first trip to Legoland. We were cared for at the highest level; special thanks to Johnny for making a difference!
Stayed 2 nights in Sep 2024