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Grand Memories Santa Maria - All Inclusive

3.5 star property
Family fun at the shore

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Photo gallery for Grand Memories Santa Maria - All Inclusive

On the beach, white sand, beach towels, snorkelling
Minibar, in-room safe, iron/ironing board, bed sheets
5 restaurants, breakfast, lunch, dinner served; international cuisine
Reception
Bathroom sink
Reviews
5.8

Popular amenities

  • Bar
    BarBar
  • All-inclusive
    All-inclusiveAll-inclusive
  • Pool
    PoolPool
  • Breakfast included
    Breakfast includedBreakfast included
  • Laundry
    LaundryLaundry
  • 24/7 front desk
    24/7 front desk24/7 front desk

Check-in time

4:00 PM

Check-out time

12:00 PM

Explore the area

Map
Municipio Caibarien, Cayo Santa Maria, Villa Clara, 52610
  • Popular LocationCayo Santa Maria Dolphinarium8 min drive
  • AirportCayo Santa Maria (SNU-Santa Clara)12 min drive
  • Popular LocationPlaya Las Gaviotas20 min drive
  • Popular LocationCaibarien Beach93 min drive

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony or patio
Air conditioning
TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
In-room safe
  • 41 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Balcony or patio
Air conditioning
TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
In-room safe
  • 74 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Superior)

Junior Suite (Superior)

Junior Suite (Superior)

Highlights

Balcony or patio
Air conditioning
TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
In-room safe
  • 41 sq m
  • Sleeps 3
  • 2 Double Beds

About the area

Cayo Santa Maria

An all-inclusive stay in Cayo Santa Maria awaits you at Grand Memories Santa Maria - All Inclusive. You'll be 6.9 km (4.3 mi) from Playa Las Gaviotas. Highlights at this beachfront property include 5 restaurants, an outdoor swimming pool and free buffet breakfast. .The buffet restaurant, BUFFET RESTAURANT, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site free kids' club, outdoor tennis court and kids' swimming pool. Additionally, you'll find Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning free breakfast is served. There's also the convenience of free self parking. .In the vicinity of this 3.5-property class Cayo Santa Maria property you'll find Parque Nacional Caguanes.

What's nearby

  • Cayo Santa Maria Dolphinarium - 8 min drive
  • Playa Las Gaviotas - 20 min drive
  • Museo de Agroindustria Azucarero Marcelo Salado - 45 min drive
  • Parque Nacional Caguanes - 84 min drive
  • Caibarien Beach - 93 min drive

Restaurants

  • ‪Sunset Snack - ‬13 min walk
  • ‪Café Royalton - ‬13 min walk
  • ‪cigar bar cohiba - ‬4 min drive
  • ‪lobby bar Villa Blanca - ‬4 min drive
  • ‪Cabairen - ‬6 min drive

About this property

Grand Memories Santa Maria - All Inclusive

Family fun at the shore
Grand Memories Santa Maria - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Memories Santa Maria - All Inclusive offers its guests a kids' pool, an outdoor tennis court, and an outdoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have WiFi for a fee.

A terrace, a complimentary children's club, and multilingual staff are also featured at the family-friendly Grand Memories Santa Maria - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cayo Santa Maria property.

  • 342 guestrooms or units
  • 4 levels
  • 3 buildings
  • 5 dining venues
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Grand Memories Santa Maria - All Inclusive offers 342 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. Televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include baths or showers and complimentary toiletries. Housekeeping is provided on a limited basis.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1 per hour)

Parking and transport

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar

Restaurants on site

  • BUFFET RESTAURANT
  • EMPORIUM RESTAURANT
  • GRAZIE ITALIAN RESTAURANT
  • MEXICANA CANTINA
  • TESICO

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Snorkelling

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Limited housekeeping
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Memories Santa Maria - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 1 per hour (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Memories Santa Maria All Inclusive All-inclusive property
Grand Memories Santa Maria All Inclusive Cayo Santa Maria
Grand Memories Santa Maria All Inclusive
Memories ta ia Inclusive
Grand Memories Santa Maria All Inclusive
Grand Memories Santa Maria - All Inclusive Cayo Santa Maria

Frequently asked questions

What is the cancellation policy at Grand Memories Santa Maria - All Inclusive?

Grand Memories Santa Maria - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Memories Santa Maria - All Inclusive?

Yep, Grand Memories Santa Maria - All Inclusive has a free self car park.

Are there any beaches close to Grand Memories Santa Maria - All Inclusive?

The closest beach to Grand Memories Santa Maria - All Inclusive is Playa Las Gaviotas (6.6 km).

Does Grand Memories Santa Maria - All Inclusive have a pool?

Grand Memories Santa Maria - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Grand Memories Santa Maria - All Inclusive a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Memories Santa Maria - All Inclusive.

Is Grand Memories Santa Maria - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Memories Santa Maria - All Inclusive is a hit with families.

Does Grand Memories Santa Maria - All Inclusive serve breakfast?

Yeah, complimentary buffet breakfast is available daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Grand Memories Santa Maria - All Inclusive?

No, Grand Memories Santa Maria - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Memories Santa Maria - All Inclusive?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Memories Santa Maria - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Grand Memories Santa Maria - All Inclusive?

No, pets and service animals are not allowed.

Grand Memories Santa Maria - All Inclusive Reviews

Reviews

5.8
Rating 10 - Excellent. 11 out of 77 reviews" "
Rating 8 - Good. 18 out of 77 reviews" "
Rating 6 - Okay. 12 out of 77 reviews" "
Rating 4 - Poor. 22 out of 77 reviews" "
Rating 2 - Terrible. 14 out of 77 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Sara, London

Travelled with family and small children
Liked: Cleanliness, staff & service
beautiful beach and good food at the buffet despite long queues to get it. Room needs to be totally refurbished to be compared to an European 5 stars resort! However, the staying was pleasant!
Stayed 5 nights in Mar 2020

10/10 Excellent

Ely, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent condition great attention super nice Súper clean the rooms bathroom excellent love the place
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
My experience is excellent because the hotel have comfortably, the staff is very friendly, the food is too much and more Thank you
Stayed 3 nights in Sep 2019

4/10 Poor

Rey, Tampa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience. I will never go back to this hotel.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not clean.Amenities were not provided. We had to call sevearl times to get the mini bar in the rooms and not all rooms were provided with it.Beach towela were not provided in all rooms. Buffet was crowded and there was not enough food.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities are old and poorly maintained, food is bad, and drinks are served in 8 ounce cups
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

2/10 Terrible

Carlos, Miami , Us

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff, not attention to your needs at all , AC was not working propertly , complaints were not resolved , mini bar was empty , the hotel is abandoned by management do not go!!!!
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memories at Grand Memories Cayo Santa Maria
The first thing you will perhaps ask is... how is the food? This is Cuba! Many of you may have heard that the food is not up to standards and what they serve is not something to remember. If you have not been to Havana, you may have a wrong impression of food in Cuba. Cuban food is tasty. Arroz Fritos, Pork Burgers, Thick Ham and Cheese Bocaditos.. and many more. The resort however fails to impress the guests with the flavours of the real Cuba. Aside from this lackluster feature of most all inclusive resorts in Cuba... you will see and feel the warmth of the Cuban people. The concierge, the chamber maid, the waiter, the waitress, the reception, the bartender... all of them strive to make your stay memorable. You have to remember that the average Cuban makes 20 CUCs a month and it is not enough to survive. People who work here survive on tips. 1 CUC is plenty and they will feel a deep gratitude. When you are in Cuba, bring clothes, toys (snorkels), shampoo, other toiletries for men and women that you will offload during and after your trip. A bottle of shampoo costs around 7 CUC or more... what to us foreigners is a basic necessity is a luxury to the Cubans. The beach is pristine, not crowded, and the beach hut serves you food and alcohol non-stop. Maybe a few more CUCs would get you a special treatment... :-) Names like Yake, Dasiel, Dayron, Robinson, Julio... and many more offers their heart because this is their life. Appreciate Cuba! Love the people!
Stayed 3 nights in Nov 2018

6/10 Okay

Evilotje, Amsterdam

Disliked: Cleanliness
Our room was clean, but the bed wasn't. We did had a nice view from the balcony at the pool. Buffet was oke, not special, but it had enough to choose from. Fruit was not what you would expect. Close to the beach and enough bars where you can get your drinks.
Stayed 1 night in Oct 2018

2/10 Terrible

Carlos

Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience. Terrible dirty rooms and lack of customer service
Stayed 3 nights in Oct 2018

4/10 Poor

Jai, Tampa

Disliked: Staff & service, property conditions & facilities
Unpleasant. There were not dishes neither enough food. At the beginning I was discriminated by the bartender because he speculated that I was a Cuban resident in the island, so I did not qualify for some services. Then, after I showed him my American passport, the service was better. Be ready to face tons of sand-flies.
Stayed 2 nights in Jul 2018

8/10 Good

Angel G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenas vacaciones
El hotel estuvo a la altura de lo esperado. El servicio fue muy bueno en todo sentido.
Stayed 4 nights in Mar 2020

2/10 Terrible

Francesca

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nonostante avessimo una yunior suite Jon sono stati in grado di consegnarmi un cuscino (dico uno) perché mancava sul letto in 8 ore dopo numerose richieste......
Stayed 1 night in Feb 2020

4/10 Poor

Carine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Séjour très regrettable
Nous avons du changer de chambre car la première sentait fortement mauvais, la baie vitrée donnant sur le balcon ne s ouvrait pas, les draps étaient tachés et les carrelages de la salle de bain tombaient dans la baignoire. Le check-in annoncé à 15h n'a pas pu se faire à l heure car la Chambre n'était pas prête. Les prestations proposées ne correspondent pas à un hotel 5 étoiles. Je pense que cet hotel doit être rénové au plus vite.
Stayed 1 night in Feb 2020

6/10 Okay

aubin

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2020

4/10 Poor

Dani, Schweiz

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Der Strand ist super, Das 5 Sterne Hotel hat seine Besten Zeiten erreicht. Der Zustand der Anlagen ist veraltet.
Stayed 3 nights in Dec 2019