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Citrus Hotel Cheltenham by Compass Hospitality

3.0 star property
Hotel with a 24-hour front desk, a quick walk to Cheltenham Town Hall

Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

Standard Twin Room
Front of property
Lobby sitting area
Lobby sitting area
Family Room

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly
  • Breakfast available

Explore the area

Map
Wellington Street, Cheltenham, England, GL50 1XZ
  • Cheltenham Town Hall
    ‪4 min walk‬
  • Cheltenham General Hospital
    ‪11 min walk‬
  • Cheltenham Racecourse
    ‪5 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
Pet friendly
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite

Suite

Highlights

Flat-screen TV
Blackout curtains
Bathrobes
Private bathroom
Shower/bath combination
Hairdryer
Free bottled water
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Private kitchenette

Family Room

Highlights

Separate sitting area
Kitchenette
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Separate sitting area
Flat-screen TV
Blackout curtains
Bathrobes
Private bathroom
Shower/bath combination
Hairdryer
Free bottled water
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
In-room safe
  • 24 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Accessible Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Accessible Twin Room

Highlights

Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
In-room safe
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Accessible Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Accessible Double Room

Highlights

Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
In-room safe
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room

Highlights

Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
Pet friendly
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
In-room safe
  • 27 sq m
  • Sleeps 4
  • 4 Single Beds

About the area

Cheltenham

Citrus Hotel Cheltenham by Compass Hospitality puts you in the heart of Cheltenham, within just a 10-minute stroll of Cheltenham Town Hall and Everyman Theatre. Highlights at this hotel include free in-room WiFi. .Lobby Bar is the hotel's own lobby lounge. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Continental breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 15-minute walk of this 3-property class Cheltenham hotel include Cheltenham General Hospital and Cheltenham Art Gallery and Museum.

What's nearby

  • Cheltenham Town Hall - 4 min walk - 0.3 km
  • Everyman Theatre - 7 min walk - 0.6 km
  • Cheltenham General Hospital - 11 min walk - 0.9 km
  • University of Gloucestershire - 17 min walk - 1.5 km
  • Cheltenham Racecourse - 5 min drive - 3.7 km

Getting around

  • Cheltenham Spa Station - 3 min drive
  • Birmingham Airport (BHX) - 73 min drive

Restaurants

  • ‪Moon Under Water - ‬2 min walk
  • ‪Planet Caravan - ‬2 min walk
  • ‪Bar Fever Cheltenham - ‬4 min walk
  • ‪German Doner Kebab - ‬3 min walk
  • ‪Spectre - ‬3 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

Hotel with a 24-hour front desk, a quick walk to Cheltenham Town Hall
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. Citrus Hotel Cheltenham by Compass Hospitality also features multilingual staff, coffee/tea in common area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cheltenham hotel.

  • 59 guestrooms or units
  • 4 levels
  • Built in 1960
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Citrus Hotel Cheltenham by Compass Hospitality offers 59 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Polish

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Bar (on property)

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, 1,004 reviews
The price is NZ$172
includes taxes & fees
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Holiday Inn Express Cheltenham by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 1 metre
  • Street parking available
  • Parking on site (GBP 10 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited on-site parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 31 March 2025 to 31 March 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 0 to 6.95 for adults and GBP 0 to 5 for children
  • Self-parking fee: GBP 10 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Union Pay and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

What is the cancellation policy at Citrus Hotel Cheltenham by Compass Hospitality?

Citrus Hotel Cheltenham by Compass Hospitality offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Citrus Hotel Cheltenham by Compass Hospitality?

Yep, Citrus Hotel Cheltenham by Compass Hospitality has a self car park for GBP 10 per day. Additionally there is extended parking for GBP 8 per day. Onsite parking is limited.

Does Citrus Hotel Cheltenham by Compass Hospitality serve breakfast?

Sure does, continental breakfast is on offer weekdays between 7:00 AM and 9:30 AM and on weekends from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Citrus Hotel Cheltenham by Compass Hospitality?

No, Citrus Hotel Cheltenham by Compass Hospitality does not offer an airport shuttle service.

What time are check-in & check-out at Citrus Hotel Cheltenham by Compass Hospitality?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Citrus Hotel Cheltenham by Compass Hospitality?

Dogs are welcome at Citrus Hotel Cheltenham by Compass Hospitality, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Citrus Hotel Cheltenham by Compass Hospitality Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 264 out of 852 reviews
Rating 8 - Good. 328 out of 852 reviews
Rating 6 - Okay. 156 out of 852 reviews
Rating 4 - Poor. 63 out of 852 reviews
Rating 2 - Terrible. 41 out of 852 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfectly located, staff friendly, room spacious and clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Yew Aik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clear and tidy. Staff very friendly and helpful
Stayed 1 night in Dec 2024

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Cheap an cheerful but good for location
Stayed 1 night in Dec 2024

10/10 Excellent

kev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed/ clean room and friendly staff . Would definitely recommend
Stayed 1 night in Dec 2024

10/10 Excellent

Lourdes

Stayed 3 nights in Nov 2024

8/10 Good

Julie, Hayes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient location. Biggest downside is the noise, rooms seriously need sound proofing. Can hear your neighbours every move, which is the only downside to this property. Rooms are clean, functional and bed comfy.
Stayed 1 night in Nov 2024

6/10 Okay

Rosemary

Disliked: Property conditions & facilities
The room needed a good hoover, very small heater for a large room, very soft mattress, taps in bathroom needed a clean, cup had hair in it
Stayed 1 night in Nov 2024

6/10 Okay

Angela

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
The hotel location is great for the town centre. The staff are helpful and friendly. The hotel is noisy. The other guests have no regard for people sleeping. They let the fire doors slam and talk loudly in the corridors in the early hours.
Stayed 3 nights in Nov 2024

6/10 Okay

tinashe

Business traveller
Stayed 1 night in Aug 2024

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

victoria

Travelled with partner
Hotel room was basic and had a banana left in their by previous occupant.Not much parking available and it was a tight squeeze to fit into the underground parking area.
Stayed 2 nights in Aug 2024

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the citrus hotel. It was very convenient situated in the city centre within walking distance of all amenities. Plenty of eating out options around you. Parking at the hotel is limited but around the corner is a 24 hour car car with reasonable pricing.
Stayed 1 night in Oct 2024

10/10 Excellent

Luciano

Liked: Staff & service
I really like my spacious and bright room. It was very comfortable and the staff was very nice and polite. I would go back to this hotel.
Stayed 2 nights in Oct 2024

2/10 Terrible

Merridy

Stayed 1 night in Sep 2024

4/10 Poor

Jenny

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs updating there was mould in the bathroom and the room was dirty
Stayed 3 nights in Oct 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got exactly what we paid for
Stayed 1 night in Oct 2024

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only 1 pillow each, no hand towel available, very basic
Stayed 1 night in Oct 2024

6/10 Okay

alan

Liked: Cleanliness, staff & service, amenities
The hotel is adequate, but don’t use the on site car parking. It is ridiculously tight. I tried, then used elsewhere, which was only a five minute walk away and cheaper.
Stayed 1 night in Sep 2024

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated in the centre of town and very reasonably priced. Staff are friendly and helpful. Rooms are clean and a good size with a desk for work if needed. It can be a little noisy from revellers at night but not a deal breaker. Just be aware that walls are very thin and you can hear noisy neighbours who are having fun at night, it was a bonus that there wasn’t much stamina
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Amy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient for a short term budget stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is excellent located for a visit to Cheltenham. Nice and clean rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024